I was preparing to move to a new home as a tenant. I was concerned about an enclosed area in the…read moremaster bath that revealed significant mold. The landlord dismissed my concern, so I hired Advanced Clean Air Solutions (ACAS) to test for mold. The lab results indicated troubling levels of mold. Long story short, the problem has been solved, although not without time delays and repeated test failures by the mitigation company. ACAS was on top of the problem every step of the way. They were technically sound, very responsive, stayed in touch through the entire process, and deeply knowledgeable about the field. They are impressive, credible, and honest. I would not even consider hiring another company to handle such an important project.

The entire process was fast and thorough. Very professional. Sid made sure I understood the mold…read morereport and referred me to a contractor in my area.

Our experience involved serious frustration related to project management, communication, missed…read morecommitments, billing disputes, and concerns regarding the quality of completed work. What should have been a professional remediation process became an extended and stressful ordeal. Consumers should carefully review the contract before signing. In our experience, the agreement included a provision stating the customer could be responsible for the company's legal fees in the event of a dispute. We strongly encourage anyone considering this company to have the contract independently reviewed and to fully understand all terms. We also experienced aggressive collection tactics during ongoing negotiations, including the filing of a lien against our property. Homeowners should understand the potential consequences of contract disputes before proceeding. We recommend getting multiple bids, keeping all communications in writing, obtaining independent third-party inspections, and reviewing all invoices carefully. If others have had similar unprofessional experiences with this company, we welcome them to contact us privately.

I cannot say enough about this company! I work with a property management company that uses JJ&S…read morefor several of our communities. Mateo has always been my guy! He is there for me no matter the time or request. He's quick & efficient and always happy to help. I seriously cannot say enough good things about JJ and S. Thanks for all you guys do and for being on top of the game! A special second shout out to Mateo for being awesome since the first day we talked!

We had a mold situation under our kitchen sink and Restoration General did an excellent job taking…read morecare of the problem fast and efficiently. Ronny was very friendly and communicative throughout the process and went above and beyond to make sure all of our questions were answered and that everything was done correctly by his team. These are true professionals who you can trust to get the job done well.

Ronny was responsive, scheduling a walk through within two days. He offered a competitive bid with…read morethorough and legally compliant practices such as testing for asbestos and lead prior to commencing work (super relevant and important for my 1955 mid century home). He came highly recommended and trusted by colleagues. I would work with him again if I ever have another mold remediation need.

When we were officially found to have mold in our home a couple of weeks ago, I feel so fortunate…read morethat a friend recommended Restoration Masters. Not only did they do an incredible and fast job, they surpassed expectation at every turn. They kept telling me, "we'll have to check our schedule, we're very busy, it might be awhile" and yet here I am 2 weeks later with the job done. They also came in quite a bit under another quote. It was a great experience and I won't hesitate to call them again if the need arises.

We had restoration work done on our roof and were very pleased with the results. The team was…read moreprofessional, showed up on time, and completed the work as promised. The roof looks great and everything was cleaned up afterward. Overall, a smooth and stress-free experience. Would definitely recommend.

Very responsive. Ami (owner) was patient in answering all questions and concerns before project…read more Work done efficiently and thoroughly. Competitive pricing. Recommend highly to handle a difficult problem.

After the Palisades fire, I hired Haztek to address light smoke and asbestos dust in two areas of…read moremy home. The owner, Ami, presented himself as highly experienced with wildfire remediation and repeatedly warned me that other companies--and even my insurance--would not protect my family. I have two very young children, and I relied on what he told me. Only later did I realize that most online reviews were from people who had phone consultations, not verified wildfire remediation customers. During the project, Ami also told me he was receiving many referrals from my then-State Farm adjuster after I introduced them. Without my knowledge, he brought a public adjuster to my home and was seen on my doorbell camera discussing all the work he received since that introduction. I never consented to my home being used in this way. Haztek initially sent my insurance an estimate over $160,000. After they learned my policy limit was $100,000, the estimate dropped to $84,000, and I was asked for a 50% deposit. I later learned this deposit structure is not allowed for this type of work in California. After work began, contamination increased dramatically. - Initial asbestos levels around 1,000 structures/cm² rose to over 100,000 structures/cm² in the same areas. - Lead levels that were originally within safe EPA limits (one area at 3 µg/ft²) increased to as high as 69 µg/ft² after a chimney sweep. Visible ash remained around the fireplace, in a room labeled as a clean area for furniture. When I asked about the visible ash and the results, I did not receive clear explanations. We failed two clearance tests over two months, each showing higher contamination. While this was happening, extensive demolition occurred, without permits or testing for lead/asbestos despite our home being built in 1974. This included drywall, hardwood floors, cabinetry, tile, and bathroom fixtures. I only discovered it when my doorbell camera showed my toilet sitting on my doorstep causing me to drive home and find total destruction. When I asked why I hadn't been notified, the explanation I received didn't match the dates shown on camera. I was told demolition was due to mold. Two licensed mold companies later performed moisture testing and confirmed there was no moisture problem. The demolition caused major damage to my home. I also have footage of appliances being moved in ways that damaged surrounding floors * Dust/Ash remained on multiple surfaces after work was marked complete. * When I asked what justified their costs being so much higher than companies like Servpro, no specific differences were provided. * PPE usage was inconsistent. When I was present, it was used; camera footage on other days I wasn't showed workers didn't. * Several items labeled "keep" went missing, including irreplaceable baby keepsakes. Smart devices they claimed were non-cleanable later appeared active and used at a different location, with streaming accounts still logged into and used. * Reported work hours didn't match what was captured on camera. Haztek demolished our HVAC closet, which contained popcorn material. No containment was used. I have photos of this material falling into the HVAC system and return ducts. Afterward, asbestos levels in nearby areas tested extremely high. This demolition was not part of the original wildfire or asbestos dust scope. By the time I understood what was happening, our insurance benefits were nearly exhausted, and our home was left with higher contamination and heavy damage. We ultimately discarded nearly all belongings. The impact on our family has been significant. Haztek advertises expertise in asbestos, lead, fire, and mold remediation. When I checked the CSLB website, the listed license showed a general contractor license. I was not able to locate: * A C-22 asbestos abatement license * CDPH lead abatement certification * IICRC fire or mold remediation certification If you are dealing with wildfire or hazardous cleanup, I strongly recommend verifying all licenses with the appropriate agencies, using independent third-party testing, avoiding large upfront deposits, and confirming all scope details in writing. I hope sharing my experience helps someone else avoid what we went through.

I had a great experience with this company from start to finish. They're very professional,…read morefriendly, and provided excellent customer service . Martin went above and beyond , highly recommend this company.

We had a kitchen fire. These guys were great, helped us get a place to stay, packed and removed…read moregood stuff, stored it til we were ready to go back. Delivered it and always made sure our questions were answered. Special shout out to Patrick, Shane, Skyler, Nathan. Inceedible job. They worked with our Ins. to make things right. Definitely worth their weight in gold.

We had a small but important job that we need to be done right. We entrusted it to Cari and her…read moreteam, and we were glad we did. Her team removed some efflorescence from a basement storage room. The job was done professionally, on time, and for a reasonable price. I recommend them highly.

I selected Sensitive Environmental among 8 companies after careful side-by-side comparison of their…read moreYelp reviews, communication, interaction, responsiveness and - price, of course! As it is the case with all vendors with no exception, you only know after the job is done and necessary certifications secured. Everything went very well - they showed up on time, delivered expected results in a short time, so I would definitely choose them again should I have the opportunity. Great job altogether!