I was a new patient yesterday with an appointment to see, Dr. Kristen Ferrente…read more This was easily one of the best dental experiences I've ever had. The energy of the place is so warm. I was greeted by Kalee, at the front desk, who is a total doll. Then had some amazing corrective cosmetic work done by Dr. Ferrente. Five stars all day!!!

I was disappointed with this visit..I went in as a new patient arrived 15 mins early....after a few…read moremins a lady with a deep voice ( the dental assistant maybe) said the appt was cancelled....I confirmed the appt...Then she said it was an error and they would squeeze me in after going to the back to speak to the dentist...After I sat for 45 mins and filled out the standard dental paper work....She came back out and said they did not take Dental Aetna PPO plans...I handed them the card when I first came in when they asked so it was no need to waste that much time to say at the end they did not take Federal Jobs PPO insurance....The lady with the deep voice was dismissive and did not apologize and just went on to ask the receptionist..So who next? I personally thought it was extremely rude and unprofessional.....At no time even ask if I wanted to self pay the appt..Did I have a care credit card already nothing.....Maybe it was something else because when we walked in and she came out it felt like we were not welcomed...( but that is another subject so I will leave that alone...

My wife and I started going here before Covid. The office was great at that time. However, over…read morethe past two years we noticed a dramatic change: over-crowded, manic and some techs who did not seem well trained. On one visit my wife was left in a back room for an hour and someone finally came back and said "Are you still here?" Last November they found a problem with one of my wife's teeth and said it need to be extracted and replaced with an implant: cost $8000. We trusted them and an appointment was set up with a visiting oral surgeon to do the work. He was extremely brutal and left the room without a word with her bleeding and the staff left to clean up his mess. We later found out he had knocked out a piece of bone from her jaw during the procedure. Several visits later and after multiple x-rays the oral surgeon determined the bone had grown back enough for the implant. But my wife was not willing to submit to his brutality and indifference. They then referred my wife to a specialist outside her office. The specialist took x-rays and determined that my wife's jaw was damaged to the point of not being suitable for an implant without additional extensive oral surgery - even if then. In fact, her mouth, tooth and jaw were so small that an implant was a questionable option to begin with. The specialist suggested a permanent bridge rather than an implant. We did some research and found a reliable dentist who performed the necessary procedure. But it did not end there. I decided to have an exam with the new dentist despite the fact I had a cleaning just a few weeks before. The exam disclosed that after more than 5 years of "care" at Shipp's office, I had gingivitis and was never told...

Can't say enough good things about this entire practice…read more They do excellent work and accommodate very anxious patients! They build on your history and track any potential issues and will get you in immediately to address any emergencies. Love them!

YOUR SMILE IS WORTH A THOUSAND HAPPY SOULS!! SMILE This…read moredentist office is for those of us that hate the dentist , I think i've conquered my childhood fear of " THE NEEDLE"! It's almost like a therapy session! The team of dentist here are amazing... From Madison to the fuzzy blankets they wrap you in! LT BE COMFYDENT IN LIFE.....

What a wonderful experience! I went in today and got an amazing treatment. 100/10 will definitely…read morecome again. They showed me a 3D scan of my teeth, put classical music on for me, a soothing facemask, the chair massaged my back, oh it was fantastic!

I am writing to share my concern about my recent appointment experience…read more I contacted your office because I needed help scheduling my dental exam and cleaning due to my limited time before travel. Instead of feeling helped or understood, I felt that I was treated in a rude and dismissive way, as if I did not understand what was being explained to me. Later, my appointment was canceled without receiving confirmation from me first. I understand that emergencies can happen, but I was not able to check my phone or email during the day. When I arrived at the office, I was again met with an unhelpful and rude attitude. Because of this situation, I lost valuable time and was left without enough time to schedule my cleaning somewhere else before my travel. This was a very disappointing and stressful experience. I believe no customer or patient should be made to feel this way. I hope this situation will be reviewed and that communication and customer service can be improved.

READ THE REVIEWS OF THIS PLACE!! Been going here since I…read morewas in middle school, Recently went again and had a terrible experience, the past two times I went here I was dismissed and given terrible service. I figured maybe the dentist was having a bad day but I decided to check the reviews and WOW. I had no idea I had been going to one of the lowest rated dental offices in the area but I certainly had that feeling! The staff are dismissive, they don't care about your time or you at all. Did I mention after going there for 18 years when I called to set the appointment they told me I had never been there before because if I did they would have my records... Yep they lost all of my records. They insisted I was confused, I got my wisdom teeth taken out there for cripes sake! It was a laughably poor experience and I'm so glad to be going to a new dentist now. READ THE REVIEWS OF THIS PLACE!!

My main dentist wasn't available to help me with an urgent issue due to his health…read moreissue/retirement. I contacted paradigm dental and they got me in next day. I arrived there today and was a bit anxious.. but WOW... I can't say enough about this practice. Here is why: 1. Great front office assistant; she got me in fast.. even though I wasn't an established patient. 2. I am a cash pay patient for dental work; they didn't abuse me; just charged me a fair amount for only necessary work. They told me up front what the charge would be and didn't try to destroy me financially. Honest! 3. Dr. Wood was my dentist; a female dentist with a kind heart, incredibly smart, understanding of my needs, smooth and steady hands... she worked meticulously to make sure no remaining decay was present; she got every area of decay removed before installing the cavity filling material. 4, ZERO.. absolutely ZERO pain. And afterwards; the tooth felt perfect in my mouth; no high spots, no pain: perfect install. She even had to remove two old metal cavities and reconstructed the entire tooth. I am delighted by the care I received here... from the front desk to the dental assistant Daniel, to Dr. Wood... thank you! Oh.. and I also had my 3yr old son with me. He was a good boy and they let him sit in my room and watch YouTube on my phone; they made everything easy. They even kindly removed my son from the room (with grace and care) when I had to have an x-ray.. careful to spare my son of unnecessary x-ray exposure. If you are looking for an exceptional dental practice, I would totally recommend this place. Zero Pain, honest, no unnecessary billing/procedures... just competent professionals that do a great job. As a result, I am sending my 82 yr old father here in 2 days for a chipped tooth. Why? Cause I know Dr. Wood will do another outstanding job for my family member at a fair price.

Well-run dental practice of Drs. Mike and Mark Shalaby. High quality, compassionate dental care is…read morepracticed in a pleasant, modern facility.

Update: The lovely Ms. Courtney is no longer doing airbrush tans; however, she is doing hair and…read moremakeup at this location. The wonderful Yvette Lee is now offering tans - all mobile - at a very fair price (discounts given for groups). Yvette is super friendly, professional, and uber skilled at application. She arrived at my home at the scheduled time, quickly set up her booth, and completed my session - including some drying passes which is such a nice added touch. I was immediately bronzed and talk about convenience! The products Yvette uses, Norvell, look absolutely natural (no orange undertones) and lasted a full week (if treated properly). I am one very happy customer! HIGHLY RECOMMEND!

I've been going to bronzed glo for 5 years now. Yvette and Courtney are great…read more They are always super consistent In giving great spray tans. No orangey,streaky tans here. They also lowered their price to $19.99 so now I can go more frequently and not feel guilty. I referred all my friends to them! Don't bother shopping around just go to Bronzed Glo you won't be disappointed

My 12 yr old son had cavities to be fixed. Dr. Jaeckle came out to the waiting room and sat next to…read morehim just to chat. It was a very nice touch and helped him relax. I also appreciated the effort he took to make sure he was not doing any unnecessary treatment - because it had been more than a month since our last appt, he decided to retake the xray. Turns out it was a good idea because the adult tooth had moved much closer to this baby tooth and it would fall off in a near future - so no need to touch this cavity for now. My son said he barely felt the needle and had a 'fine' experience. I find Dr Jaeckle and his staff knowledgeable, friendly and easy to work with! Thank you!

My experience with Dr Jaeckle and his team was fantastic. I made the mistake of going to a…read moredifferent dentist in the past - never again! You absolutely want to make an appointment with this office.

Dr. Byrnes completely transformed my smile! Her entire office was so friendly and made the…read moreprocedure as pleasant as possible. Even though I was nervous about such a big change, Dr. Byrnes explained each step and let me "try" my smile with temporaries before completing 10 veneers for me. I couldn't be happier!

Had a great first dental experience for my one year old and the best cleaning here with Dr. Byrnes!…read moreThe office is clean, the staff are friendly and I left feeling very taken care of! Would highly recommend Dr. Byrnes and staff at Austin Hills.