I arrived in Austin for work and my crown came off and I was in severe pain eating or drinking. I…read morewent online and booked an emergency appt for the next am. Upon arrival they took my insurance for the X-rays and cemented my crown back on. Start to finish was a smooth experience and everyone was very nice and helpful. Really appreciate the care and quick service!

Called to schedule a cleaning and booked an appointment for a cleaning online. After booking a…read morecleaning I got a text saying they could not clean my teeth at that time, so I rescheduled. When I arrived they did X-rays and told me I did not have a cleaning scheduled. Then they tried to get me to buy a retainer. Total waste of time. Unpleasant staff. Do not recommend.

Been coming here for years. All the dentists are great. All the hygenists are great. They have…read morenever recommended an unnecessary procedure. They retain staff, so you know they must be a good practice. Highly recommended.

There is a first time for everything. This is the first time I have fired my dentist…read more Note: I recommend reading all the 1 star reviews, they are consistent with my review. No business is perfect, but when you have a cancerous culture that does not cherish the client relationship it shows. This is an example of just that, at least the front of house. The reality is the actual work of dentistry is fine in this establishment. It's the admin, front desk, customer service, lack of availability, and difficulty of being a client that leaves a lot to be had. Not to mention when or if you fire them how difficult they will be when it comes to moving your dental records to your next dentist. It was very frustrating to be a patient at times given that this is the way they choose to do business. My wife and I were patients since we moved to Austin in 2017. The quality of the dental work is fine. The front of office is a 1 out of 10 at its worst and a 5 out of 10 on average. I am sure the practice will have some response that will paint us as unreasonable clients, but here are my key issues: 1. If your teen has an appointment (simple cleaning) , they will not see them unless the parent is present, we had an issue where my wife was single parenting for the week while I was on a business trip and found out after she had dropped my son off for his appointment and took my other son to school that this was their policy. Fair enough, except for the fact that by the time my wife got back, 15 minutes late, they canceled his appointment, for a policy they enforced and communicated after the fact. The biggest issue was not the policy, but how the staff treated my wife through this situation, and the fact that when my wife alerted the dentist to the incident she sided with her staff and never got back to my wife regarding the incident. Not acceptable for any business owner. 2. My dentist (Dr Heggen) only works 2 days a week, so if you have any near term issues, IE major tooth pain, you may have to wait weeks , like 4 or 5 to get in to see the dentist, not great if you can't chew or have major tooth pain. In my situation, I had a filling put in in March by my dentist that was hurting for months that they tried to adjust and was still off, and I had major issues as the pain increased. I tried to schedule to have it looked at given they had done the work, however had major issues getting in to see my dentist given the lack of availability, regardless of the fact that I could only chew in one side of my mouth. Not great. 3. When you leave they will refuse to send your actual digital records to your new dentist , isn't it 2024????? This will cause your next dentist to either have them sent via snail mail or you will have to physically pick them up yourself. Also they will not release records to your new dentist, just to you. It's completely ridiculous. Also new dentist will have to more than likely do an entire set of new XRays since paper XRays are not as clear as the digital real ones. This was absurd, but not off brand for the behavior we experienced which caused us to leave. 4. Lastly, even after being a patient for 7 years they mispronounced my wife's name. A small issue but again consistently on brand for why this place is not great. A side note I went to my new dentist and had the opposite experience with front of house. Friendly, proactive, super nice, went out of their way to make things easy. Reminded me what really good service and a great client experience is supposed to be.

Patty is amazing! I reached out to her afraid that my teeth were too stained to see any results…read more She assured me that she could help! I was also afraid of sensitivity as I had tried at home whitening kits and had traumatic experiences with the sensitivity of my gums. Patty was very informative and never left me out on what was going on throughout the process. She was able to get me down 8 almost 10 shades lighter and my results are still here. I definitely feel that this was worth every red cent and I feel so much better about myself and my smile. I really feel confident and encourage you to experience it also. Patty if you're reading this THANK YOU AGAIN! I've never smiled so much.

Patty is amazing at what she does! I've gotten classic, hybrid, and volume lashes. I've tried them…read moreall and love it every time. She has an amazing attitude and is meticulous so I know you'll love it too! I've been to several places before here and she always has me coming back. Also FYI I like my lashes to be dramatic lol and even then they are so light weight and my eyelashes are naturally straight down!

This was my first visit to this practice. Dr. Gubin and her staff were friendly, competent and…read moreprofessional. She fixed an issue I had with my bite and took the time to listen to my previous concerns with my mouth. I would highly recommend her.

I went here back when I lived up north and was a patient of Dr. Rick. Everything went well until…read moreone of the female receptionists took a look at my treatment plan and said "wow you have a lot of cavities" and laughed. Made me so embarrassed and ashamed. I never returned. This was a while ago so she probably doesnt even work there anymore. But im willing to bet that if she is like that, several other employees are.

I had an absolutely phenomenal experience with Dr. James, and her team. I went in for my annual…read morecleaning, and walked away feeling empowered. Erica, my hygienist, educated me on my gum health, and noticed signs of wear on my teeth due to clenching; which I imagine I do when I'm sleeping. Erica took photos of each tooth, measured my gums, and validated that my oral hygiene practices at home are on par. During my examination, we saw signs of decay, and there was enough time in the schedule for me to start the process of placing a crown on my tooth. From the moment Dr. James numbed me to the moment my temporary crown was placed, I was treated with the utmost care. The team remembered my son, who visited not too long ago, and were as joyful and relatable as can be. They even offered me a cozy blanket during my procedure! I mean, who does that? Pecan Park Family Dentistry does! All in all, though it was my first time at their practice, I was made to feel like family. Like I was being taken care of by my girlfriends, and I am beyond grateful to have crossed paths with them!

After more than 10 years with this practice, I'm incredibly disappointed to be writing this…read more I'm autistic, and like many neurodivergent people, I struggle with scheduling and making it to appointments. I want to be clear: I am already deeply aware of this, and I feel embarrassed and awful when it happens. Nothing feels worse than standing at the garage door with my keys in hand, frozen, shaking, overwhelmed, and filled with guilt. This isn't carelessness or laziness, it's something I actively work to manage. I also understand that missed appointments affect a business, and I am willing to accept financial penalties when appropriate. I appreciate that Pecan Park Dental has waived some missed appointment fees for me in the past. However, my most recent experience felt shaming and dismissive of my disability, and I left in tears. The morning of a scheduled appointment, I was called and told my insurance would not cover the visit because I had hit my maximum. I was told I would need to pay $540 out of pocket for a routine cleaning. I could not afford that and chose to reschedule for a future date when my insurance would cover it. At that time, I was told I would still be charged a $100 late cancellation fee, even though this cost was only communicated to me the morning of the appointment. When I returned months later for the rescheduled visit, I tried to explain that this situation resulted from an insurance and communication issue. Instead of working with me, I was repeatedly pressured in the waiting room to pay the $100 fee. I explained multiple times that I did not have the money that day. I was asked for credit card information over and over, in front of my daughter and other patients. It was humiliating. I ended up crying in the office while still being asked for payment. When I later tried to explain the situation, I was sent a chart of my missed appointments. It felt less like an attempt to understand and more like an effort to reinforce guilt. That approach isn't helpful, it adds to the shame and makes it even harder to access care. Experiences like this are exactly why many neurodivergent people avoid healthcare altogether. It becomes easier to avoid appointments than to face anxiety, shame, and financial penalties. I don't believe this is about bad intent, but it reflects a system that prioritizes policies and revenue over patient-centered care and basic compassion. After more than a decade as a loyal patient, and bringing multiple family members to this practice, I expected more understanding and professionalism. Because of this experience, I will be moving my care, along with my family's care, to a different provider. I hope this practice reflects on how it communicates with and supports patients, especially those with anxiety, autism, or other neurodivergent needs. No patient should be made to feel this way while seeking care

Once again, during the Holidays or vacation, I have a dental 911. My regular dentist is out until…read morethe 4th but I needed something done ASAP. Using my reliable "Nextdoor" app. I was referred to Dr Owens here at Spicewood Dental. They are incredibly nice and friendly, they handled all of the insurance, and even took the time to explain my benefits. The evaluation was quick, painless, and even came with a little 2 minute video that showed me exactly what was going to happen to repair my tooth. The location is great for me because it is close to home and there is plenty of parking. A "tip" would be to approach the office complex driving East to turn right into the parking lot. Turning left of Spicewood....ugh! I am very pleased with this business and Look forward to continued good dental health with them.

I love Spicewood Dental! Everyone from the receptionists to Dr. Owen are so professional and kind…read more I truly hate dental work but they make it easy & make you feel as comfortable as possible. They now do crowns in one appt and it was a breeze. Highly recommend!

I went to this dentist over a year ago, and I'm still so upset with the job she did…read more I very much regret going to her. I had to go back because there was pressure from my front two teeth rubbing after my initial visit and just sawed my front tooth super unevenly to "fix it"now I it looks like I have a big chip in my tooth, from going to the darn dentist! She was talking about having to catch a flight, so it felt she rushed the job so she wouldn't be late. Clean place

Dr. Shah is an amazing dentist and the staff is very wonderful as well. They always make it very…read morepleasant visiting for dental appointments, and they are prompt and quick with their service. I have been seeing them for about 10 years I would say, and have never had a bad experience. Definitely recommend them if you are looking for a dentist :)

I got a chipped tooth and needed to repair my tooth ASAP, so I called Dr. Ding, and he was able to…read morefit me into his busy schedule. I am extremely satisfied with the tooth repair job by Dr. Ding as it looks and feels better than before it was chipped. Dr. Ding did an excellent job and made the process easy, and I was comfortable throughout the whole process. The office staff was extremely efficient and helpful, and very friendly.

I love this place and would recommend it to all my friends and family. No pressure treatment with…read morehonest care and Dr. Bill Ding is freaking amazing.

***UPDATE*** The accounting department adjusted the fee off…read moreof my account after I called per Marc's reply. I hope this does not happen to any other patient, and I will certainly remain cautious of this dental group going forward. I do appreciate their response and kind assistance to rectify this poor patient experience though. Due to Hurricane Harvey, I had to miss an appointment which their office had rescheduled on me, because Pam scheduled me at the WRONG location the first time. So, I had initially confirmed my first appointment only to find out at the eleventh hour that I must reschedule due to THEIR error. Then I sent a reply to their text stating I could not make my second appointment by replying, "No" to their text, because I was stranded in Houston, flooded without electricity or cell service. Now, I tried to call the office (spoke to Theresa), and she disconnected the call and sent me a bill for $100 for a failed appointment. Wow! What poor and unacceptable client service.

So the front office staff are professional and that is the last nice thing I am going to stay, as…read morean autistic adult I tend to trust people who tell me they want to help me... these people wanted to make as much money off me and when I did not have enough started using scare tactics to convince me if I did not follow them then I would end up with no teeth and little jaw to my name and screw up my face. I now have a gap between my teeth, a chipped tooth to one side (see photo) and they charged me almost 3k not including what they took from my insurance. They told me w/out the gum surgery 5k (most Americans don't have 1k extra just laying around in this economy let alone 5k!) then I would need to do a deep clean and since it was not enough time since my last one it would be only another almost 1k out of pocket! Ended up going from oh you need a crown! To oh you need a root canal...instead of waiting to see if I would continue to get the crown they sent it out w/out my consent so they could sneakily charge me and justify there actions I decided against the root canal due to the extremely expensive price...they ended up saying "well well you kinda got a service and then found out the greedy money hungry owner ended up deciding to not refund me anything saying "well you had a service you can come in and I will be gracious enough to see you" when I had already said I had decided to go to Mexico where it's safe and way less than what they are charging here. In short don't give them your money they will make your teeth worse and then if you don't have the money they will say welp that sucks to be you! Avoid at all costs and if you are autistic know they will take advantage of you.