READ THE FINE PRINT OF YOUR CONTRACT! I signed up mistakenly for a 4 class pass which if you read closely will explain "a minimum of 3 months" for $79. I wasn't ready for this commitment and emailed the staff quickly after signing. They explained that I did sign and that's that, although they could cancel the payments for a $100 cancellation fee! That didn't make any sense to me. I was genuine and just wanted to cancel, happy to pay full price for what I had taken. They just wanted my money. The woman I spoke with, very kindly, explained she had mentioned this after the intro class and made sure everyone heard. I admit she probably did! And I must admit there is a lot happening during and after class. My attention at the time was focused on moving through the room to collect my things and leave for the day. My attention was not on her at the time. I decided they can keep my money since I guess they need it more than I do, and I stuck with the classes.
With that being said, in the same vein of that disappointing experience, I must say these are FANTASTIC CLASSES and why I've rated 5 star! The women are knowledgeable with their adjustments and assisting the movements, their queuing is specific, the classes are always tough and great for toning/muscle building. The facility is clean and set up nicely. The front desk staff are sometimes instructors too, and like what they do.
Another weird money issue I had with them is midway through my few months contract, I had to freeze my account and sent an email to staff. They got back to me quickly, which was helpful, saying that'd be fine and there's a $15 fee for that. I understood, yet it is frustrating as a person who's already paying a good sum of $ for their classes. I know it's corporate to do things like this - have contracts, charge fees, and have lots of disclosures. And I know Pure Barre isn't the only one doing this, it's just discouraging that in order for me to get a good work out it's SO expensive!
Overall, my experience with Pure Barre is a toss up. I'd go to another class bc the classes are great as well as the instructors, yet the nuances of payment didn't work for me. read more