Completely unresponsive service, will never call back and will always avoid a phone call with you. Recently purchased a vehicle here and had problems with the car within 48 hours. Took it to a shop and the Regional Hyundai refuses to pay for the repairs. Would not buy from them again, and would not recommend to anyone else. read more

I had an awful experience looking for a new car here. I am in my early 20s looking for a preowned car. I have a budget and a general idea of what I am looking for and I thought they could show me and give me ideas. On the phone I talked to Sean who gave me the impression they had a good selection of what I was looking for. I had 45 mins set aside to just look at cars and get an idea, but when I got there I was pressured to fill out an application to 'see what I qualify for'. Hoping they would just show me the cars I filled out the application. They also requested to look at my current car because I was considering trading in. So I handed over my keys. I talked to two different men about what I wanted and finally after 30 mins of sitting and talking we went to look at the vehicles. I only got to see two cars and was delivered a long lecture about how I need to know exactly what I want. The two cars were both out of my budget and had way more than I wanted. This is my first time buying a car by myself and all I wanted was some insight on options that they had in my budget. After 15 mins of looking at two cars and lectures we went back inside. They took their sweet time putting papers away and forgot about giving me my keys which they ended up misplacing. It took them 15 mins to find them. They did not care about my time and did not seem to want to find the best fit of car for me. Most of my time seemed to be spent arguing about how they need all my information to be able to see what's in my budget (even though I have a set budget) and arguing about what I am looking for (which I have a basic idea I just wanted to see what they have). I went in with a general idea so I wasn't limited on options and tried to go in with an open mind because I don't have a huge budget, but left feeling frustrated and felt like I was being taking advantage of. If you do go here be very cautious and do not go alone. Have someone with you that can help spot when you're being cheated or that can tell when something is off. read more

The finance department at this location is AWFUL. The communication is terrible and it's as if they don't know their own protocols. I bought my car with CASH and still haven't received my title papers. This is because one of the associates blatantly lied about the whereabouts and continued to lie until he was eventually "transferred to a new location". Now it is well over the expiration for my temporary tags and still no plates. As a slap in the face, the dealership then reminded me of the fees I would have to pay for getting my plates late as a result of THEIR MISHAP. 0/10 experience & highly DO NOT RECOMMEND. The new financial manager, Tanner, is also extremely rude and unable to take accountability for the errors. read more

Absolutely the worst service department I've ever been to. They lied about what service was being done to my vehicle and refused to address it when I questioned them. Was told I would need to talk to Wayne, the Service Manager, but he won't pick up the line when I call. I purchased a brand new Palisade that has a water leak via the antenna. I was told the antenna needed to be replaced. I waited a week for the part to come in. No one ever called me to let me know it had arrived, I had to call up there to check it the status of the part, only to be told it has been lying around the shop since earlier in the week. During the week long wait, it rained every single day of the week, causing water to accumulate in the rear light fixture and on the seats. I told the service department I was very concerned about the headliner since it had been soaking wet for a week straight and wanted it replaced. Wayne said they'd "take a look at it." When I picked up my vehicle, I noticed a horrendous odor. I asked about it and was told they sprayed disinfectant all over the liner. I did NOT approve this chemical to be used in my vehicle. They sprayed so much of it that I had drip marks down the sides of the doors/walls from it running down (I took pictures for proof). Additionally, had I known they were spraying chemicals, I would have removed my daughters car seat, which was also ruined by the chemical. To top it all off, I read the labor report and it said they tightened the bolt to the antenna instead of replacing it. If all they needed to do was tighten the bolt, why didn't they do it the first time I took my vehicle in for the leak? This has been the worst dealership to deal with. If you want quality work done on your vehicle, I highly suggest taking your vehicle to another service department read more

I am giving this dealer a 1 star but if I had the option for 0 stars, that would be my option. Back in April of 2021, I purchased a 2017 Dodge Ram Truck from them. In the beginning they didn't process the auto loan through my bank and processed it as cash in hand and was expecting so much money...get ready for the most absurd part. We live in Texas, (bought out of state) and my husband drove 4.5 hours to this dealer to test drive and put a down payment on the truck. The truck has ALOT of technical features such as a back-up camera, Bluetooth, touch screen radio/controls and etc...when he test drove it, the back-up camera didn't work, the tires were crap, it needed an alignment BAD. So he told them before placing a down payment to fix everything which they promised to do and they did...they gave us a day to come and pick it up for when they were done fixing it and it would be ready to be ours. So, my husband heads that way, got about 2 hours away from home and they called him And said it wasn't ready that they found other issues and gave another day to come get it and what time it'd be ready...so we both drove up there, to only sit in the lobby for 5 flipping hours because they hadn't gotten to the truck at all and the new tires had came in that morning but it was suppose to be ready by 2 so they said. So, after about 11 total hours driving to and from and dealing with their nonsense, we finally got the truck around 6pm the night of April 19th. Our dealers name was Tyler, which is hard to get ahold of, and when you are there he will always be busy and have something else to do that apparently takes priority over a paying customer and you'll never see him again. During this process we have also spoken to Mario which is the manager and he was nice, seemed genuine and as if he wanted to help with any and everything. Well, he knew nothing about the trucks status or updates and kept us waiting....again a paying customer isn't a priority there. Our finance guy Zach is AWESOME! He was the only genuine, respectful human being in that place...even the receptionist had a nasty attitude like she didn't wanna be there. Oh well, thankfully I didn't have to really deal with her much. But, when the truck finally came out, Mario sent a guy to put gas in the truck for us...well he went for a test drive I guess because he came back 10 minutes later with NO GAS in the truck and it was right above E. We had to stop on the way home and paid $65 in gas to fill it up. Alright, here's the bullshit part. We went to register the truck in Texas and they told us we owed $1900 in property taxes for the truck and we couldn't register it until that was paid at the request of Oklahoma. When I called and spoke to Mario about this matter, he claimed he had no idea about him not filling it up with gas and that he'd cut us a check for it...(never heard back from him and no check). He also claimed that it is ILLEGAL in the state of Oklahoma for a dealership to include tags and title in a auto loan...WHAT? That makes no sense because a vehicle has to have tags and be registered. Well, I contacted a attorney about this and he told me that it is NOT illegal, but it is optional by the customer. The option wasn't given to us nor was any disclosure of this being the case. We were under the impression that we'd get our tags and all as part of the purchase like any other vehicle purchase. My husband called Mario afterwards and was promised a call back once Mario found out info on this situation and NEVER called back...because once again, paying customers don't matter. I told him we'd bring the truck back and search locally (which we did prior and couldn't find what we wanted), and he told us it'd go on our credit as a repo even though legally we have 30 days to return a vehicle with no issues and money back guaranteed. Yeah, not these people...money hungry freaks that have no customer service and will leave you hanging. Looks like at this point I am having to pursue a lawsuit and get this taken care of through the courts since they're not being civil. Now, some of the controls, features stopped working and from what I understand, we're not the only ones who have gotten broken vehicles from these people. They take no pride in anything and charge out the rear for so little. You take your chances! read more

This probably is one of my favorite Dealerships.When I called to make an appointment, the receptionist was very welcoming. My advisor Cameron Lacy greeted me with a smile and kept me well informed on the condition of my car. The dealership sent a shuttle to pick me up once the car was ready. Braden was the driver. He was very nice and got me there safe. Overall the service that I received was excellent! Thank you, Ron Johnson read more

Initially, the phone conversation with the salesman regarding my loan pre-approval and the few cars I was interested in buying went well. Although he kept trying to push me into considering vehicles that I wasn't interested in buying. However, the day I was supposed to come and view the cars the salesman pushed back my scheduled appointment times twice... Which raised a red a flag for me and I followed back up with my former dealership. Not only did I buy my Jeep the same day but they gave me an incredible deal! By the time the salesman called three hours after the second appointment, I was already wrapping up my car purchase. All-and-all, this dealership receives a very low rating from me. I felt like I received the second rate used car lot experience although the cars I was interested​ in were quite​ pricey. My experience permanently turned me off from this dealership and Hyundai vehicles FOREVER! read more

First of all the lady who answers the phone needs to get another job. She's not helpful,unprofessional and rude. We broke down on the side of the road and we asked about a rental but she forwarded the call somewhere twice without saying anything . Then when we called back she basically said she can't help us and to leave a message and that's the best she can do. She's probably a family member of someone who works there because she has no business being on the phone. read more

The service here sucks. Make an appointment and then you show up with no appointment. Had to wait over 2-hours. I was having oil change for oil consumption problems. That's right, my Hyundai Santa Fe burns oil. 2-3 quarts in 6000 miles. It's a 2018. These cars suck. Maybe that's the reason there the worst made vehicles. I shouldn't have took a chance on this car. Should've listened to my gut feeling. read more

This is my second car I have purchased there send a friend there last year who bought a car also. I have to tell you its amazing how one person can make a break your business. But... I wont even go into that. There is a salesperson named MAX. I have to say if your going to this lot and you want a person who is helpful and kind and not that typical car salesman. See max.. I almost left there with a really bad experience it wasn't the dealership it was the pryor sales person. Max Im sure didn't make a dime off of my sale but he sure did change my experience. Thank you so much Max And Regional. read more

DON"T DO IT! The finance manager did not verbally disclose key elements of the lease contract (disposition fee and type of contract). He did confirm (verbally) there is no disposition fee and the contract was a lease contract and not a balloon contract. The staff is very nice before the deal is closed, but you will be in big trouble after the sale, or if there are any issues.Also, verbal agreements mean nothing unless it's in the contract! Finance manager was extremely rude. The dealership did not return calls or made any efforts to resolve the issue, besides lying and offering a $100 goodwill via a reply to the BBB complaint. It seems there is nobody to talk to above the finance manager and the owner/president/ of the dealership is not available. My complaint is registered with the BBB. I highly recommend you to take your business elsewhere, based on my own experience, or you should bring your lawyer to carefully review the contract and addendum and be a witness to everything is said pre-sale. I was very excited initially to purchase a vehicle from them, however the finance manager convinced me not to do so in the future. I was extremely close to take legal action to dispute the contract. I am still shocked of the whole situation and do not understand to this day why the finance manager can get away with this type of behavior. They went out of their way to provide the worst post-sale customer service. Even when they responded to the BBB complaint they were lying in their affirmations and were trying to put the blame on me, the customer. My review can be confirmed, so please contact me for additional information if you have questions. Note to: the dealership: unfair practices and misinformation will hurt your business in the long term. Instead of offending your customers with a $100 goodwill, you should provide better customer service, be truthful and responsive. We don't want goodwill! read more

I visited Regional Hyundai last Saturday after a friend referred me to the dealership owner. Obviously he wanted to quickly pass me off to a salesman and I called the salesman told him I wanted to drive one again to make sure a good fit and he said he would work with me to find one if they don't have what I'm looking for. Get to the dealership at the time I was supposed to meet him and while we're looking on the lot he's quickly rushing me and then he goes to wait on somebody else and leaves me there in the parking lot and says here's the key go here's the key go take a drive. When I get back I told him the trim level I'm looking for, he says we can't bring vehicles in now, so what he said on the phone earlier was a lie. So I leave the dealership and later try to come act a manager but they never got back to me. I go out and I find the Santa Fe I want and then they bring it in from Pryor only to refuse to negotiate off of full price. They wouldn't work with me at all and then I leave a review on Google and one of the managers says he will try to look for my contact information to contact me and that was four hours ago obviously that's not happening. They have my number it's on the paper the salesman had and it's in his phone. That was just a reply for public sympathy and deceit. Theyre are so deceitful, do your self a favor and go elsewhere. I have been buying cars for 30 of my 56 years and this is the only one that was not negotiateThey are obviously using the micro chip shortage as an excuse to pillage customers. read more

ALL AROUND BAD EXPERIENCE! Would NOT recommend! My 21 year old daughter bought a car from a salesman named Joey. I don't know if it's because she is a young girl, but her whole experience has been negative. While purchasing the car, Joey asked her income in which she told him. When she went back to run the paperwork, he had told the finance department a totally inflated number, so they had to readjust the numbers. She asked about a remote start and he said it would be $150- after the purchase was final, he changed that to $400+. She still wanted to do it, but he could never get her the exact information so she gave up. There were a few scratches on the car, in which he said he would get her a paint pen, and that it should arrive within a week. Three weeks later- no paint pen, and now his excuse is that it's the parts department's fault! She accidentally left our house key on the key ring with her trade-in key. She messaged him was the same day she bought the car and he said he would mail it. Three weeks later he now says he doesn't know anything about it, and will look into it. However, I have the text message as proof that he should know about it. She also has never received the title to the car in order to pay the taxes and get it tagged and registered. She has messaged and called the dealership numerous times. One time when she asked to speak to Joey, they transferred her to some other man, who not only could not help her, but was extremely condescending and rude. Although I wanted her to handle this herself, I finally stepped in and called myself. After leaving a message for the person in their title department, she called me back and said that the title had been mailed out and according to the USPS website, we would be receiving it that very day. Three days later- NO TITLE! I called back today, and since it was the weekend, the title person was not there. I did get to speak to Joey who told me the title should reach us in plenty of time to get it registered before the temporary tags expire. However, IF it arrives the next day of mail service, she will have exactly one week before it expires- not exactly my idea of "plenty of time". Unfortunately, if our experience so far is any indication of what we can expect in the future, I don't have high hopes. I guess you live and learn, and we learned not to buy a car from Regional Hyundai. read more

I bought my first Hyundai from Regional in 2012 based on their community involvement during a recent ice storm when they had given all of their 4X4 vehicles to first responders for use during the crisis. That time I had a really great experience. Move on to 2020. I did my online research with Edmunds.com and decided the Palisade was the car for me. I did an online inventory search and found two which had all of the bells and whistles I wanted--at an out-of-state dealership. So, I visited Regional last Wednesday. The salesman didn't think they had a Palisade that matched what I wanted, so I offered him the VIN number on the out-of-state vehicle. He took it to his "new car manager", and came back stating "It must have been sold, it's no longer on any inventory". "And we can't find a vehicle like it within 500 miles". On Thursday I called the out-of-state dealership (3 hour drive). They still had both vehicles I'd found online. On Friday I drove the 3 hours and bought the car. read more

Edward M 2 weeks ago I purchased a 2018 Optima. Financed at over 31K. Said I needed another key. Manager Dave gave me the "Shine On" that all salesmen and politicians use. It also needs a spare tire...there is a slow leak in one tire, which may mean the wheel is compromised. I'll get it checked soon, and take the car back to them if so. I may anyway, for 31K I think I warrant an extra key, a spare tire and not having to put air in the tire every 3 days! My messages have never been answered, and Dave wasn't there when I visited last Saturday. If you buy from them, don't accept any false promises...get it in writing. He had to have known about the tire's slow leak. Is customer satisfaction no longer important? read more

Shopped around for the vehicle I wanted to purchase, I visited several dealers but found Regional Hyundai to be informative with no pressure. Beau was my salesman and he was helpful in putting my deal together. The team work at RH was fantastic, from Manager Charles to Finance guy Robert Rodriguez. I recommend this team to anyone looking to buy a vehicle and I will definitely be back when the time comes for another vehicle purchase. Thanks to Denny for all the leg work. read more

Contacted this dealership on a Thursday morning, applied over the phone and was told I'd get a call back in 10 minutes with the results. 4 hours later I'm calling the dealership only to be told by the receptionist the guy helping me Cliff went home. I can see they have run my credit and the receptionist didn't want to let me speak to another sales person or manager because one had already started helping me. I drive down 30 minutes later because I would like to know what happened esp now that their inquiry has hit my credit. To my surprise Cliff is there when I arrive, he says he called and left a voicemail. I show him I have no voicemails or missed calls, we identify an issue with his phone. He tells me he's going to talk to the finance manager snd I'll hear from him soon. He texts me the next day saying he's talking to the finance manager to see what you guys can qualify me for. I text back an hour later saying thank you and asked for the results. A whole week goes by and nothing. I text him today and he says he forgot he can't leave messages from his phone but claims to have called me and filled me in using a method he knows wasn't working I don't think many would feel comfortable here when the communication is lacking like this. I won't be buying a vehicle from this dealer and wouldn't recommend them. Also be prepared to have 6 sales guys standing in a group staring you down when you first pull in, very uncomfortable. read more

Worst service department ever. I bought my truck from here and brought it back for service as it had extended warranty. They have horrible customer service and the management in the service center couldn't care less. I should have listened to the two friends I had that told me how bad they were. Never going back. read more

If you thinking buying a car from Regional Hyundai, please reconsider. Be careful dont put any deposit money down. First, i put money down for an suv, then later they told me that car already sold, but they said they have another one instock. So i told them i will take that one, and schedule to come pick up on Saturday. I even called them on Friday to confirm, because i live 2 hrs away from the dealership. I texted them on Saturday before I leave to let them know that im on my way, later on they tex me back and said that car is sold too. WTF is going on? This dealerships is so unprofessional. Then they called me later and told me that they have another one Coming next week, so i told ok. Later on that day, i told them i dont want to buy it anymore, now they refused to refund my deposit. So for whoever going to buy car from here, be careful. By law they are not allowed to keep your deposit. Will talk to my lawyer and will file a complaint to business bureau. If they think they can peaceful taking my money, then they just wait and see who's benefits from it. This is a warning for other before they thinking buy a car from this dealerships. read more

I was happy to do business with them at first because they answered all my questions. Then they asked for money down which I provided. After that point they stopped being helpful. When I told them I was using outside lending they slowed down on helping me. When I finally got the forms to get to my bank I saw that they had lied to me about the vehicle. I then asked for my money back and they decided to hold on to it until they could find me another vehicle without asking me if that's what I wanted. When I found another vehicle that had everything the other was supposed to have from a different place I asked yet again for my deposit back. I was told it would be done that day. When I didn't hear back from them the next day I tried to get with the salesman he told me it was my fault not his that the deal didn't happen and that I could wait to get my money on a weekday. When Monday came around I asked again where my money was and he sent me a hand written form saying the money was being returned. I called Wednesday because the money never showed up and asked for the manager. He said he would figure out what happened and would get back to me. On Friday I called back again and finally got an actual printout showing my money was being returned. When I asked why it was dated for that Friday and not on the Monday I was told it was being returned they said somehow the form was missed. I will never do business with this company and I hope that everyone will read this and decide to do the same. read more

I received a letter from Regional Hyundai in the mail, and on the mailer, if you called a number given and put in a given PIN it would give you your trade in value. I have had my vehicle serviced there for the last 6 years so you would expect them to have a good idea as to the condition of the vehicle. Lo and behold when the sales person come back with the actual value they were offering me it was like 60% of the value from the PIN value that I had received the same day. When asked the sales person refers to the fine print at the bottom of the letter which refers to the condition of the vehicle, mileage and the like. Now that wouldn't be so bad if I had gone to another dealer ship that hadn't been servicing my vehicle for the last 6 years and didn't know the condition. For me, the mailer and the content gave false hope, as Regional Hyundai knows my vehicle and the condition so why would they mislead me. I always try to be above board in my business dealings, but clearly Regional Hyundai don't, and they will use every trick in the book to get you into the dealership so they can sell you Gavin read more

Absolutely horrid. They have done nothing but take advantage of my poor friend. She paid $10,0000.00 for a Jetta and within a week all sorts of service lights and alarms were going off. She took it back to them, because who wants to keep a car that has that many issues after less than one week! They offered her a measly $6000.00. The car has been in and out of the shop since February of 2014. They've loaned her cars a few times but now are refusing. She has been inconvenienced and wronged. This is a problem that Hyundai needs to fix! This is the worst customer service I've ever heard of. I will strongly advise everyone I come in contact with to not do business with this scam of a company. So sketchy, so insane. read more

Carlos was great to work with! Extremely helpful. He had a lot on insight with the cars on the lot.

Couple months ago we had a routine maintenance, oil change and tire rotation, but they forgot to rotate my tires. So we had to come back for that and also we needed transmission fluid changed. The appointment was at 1 PM and after we came back couple hours later the car wasn't done and they said it's going to be another hour two. Finally after several hours the car was done at 5 o'clock. They do need to stop lying to people how long ist going to take and tell them the truth. This dealership seems very unorganized . I'm not even sure if were going to come back for maintenance here. read more

This dealership is always easy and fast with fantastic service. I am on my third car from this dealership and will always be a life long customer. read more

Buyer beware, do not buy from this dealership. My mother-in-law paid cash for a car from here. The salesman was pushy. The car had a recall that the dealership said and put in writing they were going to fix. Mom took the car back for scheduled appointment to have recall fix, the dealership told her the leak from oil gasket onto the alternator wasn't that bad and they weren't going to fix it. This leak onto the alternator can cause the power in the car to go out and she could potentially crash, but I guess that's not their concern because the car is already bought and paid for. Thanks Regional Hyundai for putting a persons life in danger. We will never return to this dealership. If you are looking at a Hyundai Vera Cruz between the years of 2007-2012 reconsider because they all have this recall, they will not fix it. It's a $2000 fix and about 16 hours of work. Do not buy from this dealership they are worried about their bottom line and not the safety of their customers. read more

My car buying experience was a very nice one. The staff was professional and extremely courteous! I was comfortable and very pleased with the outcome of my experience! I would highly recommend this establishment to anyone needing a car. read more

It was an excellent experience. Everyone was polite, friendly, and attentive. Great customer service. Definitely would recommend this dealership to my friends and coworkers. I did not feel hurried and was shown every detail of the Santa Fe Sport, which I did purchase. read more

Absolutely the worst service department of any brand automobile I've ever owned. Ridiculous wait times for scheduled service, excuses, lack of communication, doesn't return calls, nasty attitudes when you stand up for yourself. I've also since found out the details about the car that weren't disclosed at purchase. I've had the car a year and a half now and no improvement whatsoever. This is the first time ever I've taken the time to seek out and write a bad review about a company but when you're left no other recourse, he we are. read more

I had been searching for a Ford Fusion Sport for about 3 months, and finally stumbled on a deal at Regional Hyundai. When I called to ask about availability and trade-ins, Sean Capron, the gentleman that helped me, did a good job coming to an agreement on price and set a time to meet. I put a $500 deposit down on the car, and he assured me it was in stock and reserved in my name. I was planning to drive 2 hours to buy this car, that to the best of my knowledge, was available. Much to my surprise, Sean called me at 5pm the night before I was going to buy the car to tell me that it had been sold out from under me. He informed me that although he told me he had put a "SOLD" sign on the car, and taken it off the web, he hadn't actually processed my deposit. Sean then proceeded to explain how it wasn't his fault, and blamed a coworker who wasn't even present on the phone to defend himself. After Sean had finished assigning blame to another person, he offered to sell me any used Fusion on the lot at cost. I explained to him that this was unprofessional and disappointing, to say the least. His counter-offer illustrated his lack of understanding of what I was looking for in a car. I had a genuinely negative overall experience. The fact that Sean's behavior was tolerated by the management team suggests that there is a lack of personal and professional accountability at this dealership. Their actions displayed disregard for customer care, devalued their word, and showed an unwillingness to take personal responsibility for what can only be described as failure. read more

Sold my sister a $10,000 lemon, refused to take it back or at least exchange the vehicle. Luckily she purchased the overpriced extended warranty as it has been in the shop 5 times in less than a year. Car is now back to the certified VW dealer that she delivered herself, and they (regional Hyundai) had the audacity to refuse to give her a rental car knowing what they have done to this young woman and said "no, maybe the VW dealer has a transport service". Despicable and crooked. Stay away from this place!!! read more

I purchased a 2018 Hyundai sonata december 2017. Havent had any problems with the car except for the vents breaking just the center thing to move them side to side. Do to busy schedule its hard to find the time to take it in and be without a car for a whole day because they dont offer loaners. All the vents in the front ended breaking one by one at different times. When i finally took it in they misdiagnosed the problem said there were pieces of air vent clips even had their manager look at it and ge agreed believe his name is dwayne. In actuality it was pieces of the vent itself that had part numbers on it. Now we have warranty and even purchased exteneded one. The vents dont have impact marks or anything on them. Yet every time i have gone in there and talked to them about it seems like im on trial and theyre grilling me about what i may have done wrong for that to happen. Like im going to intentionally break something in a car that i work so hard for. The second time i didnt received a follow up call or anything a month went buy so i went in and talked to them due to all of them being broke they said no. Like its not possible that i got the lemon with bad vents. I talked to the manager then he said he would resubmit it and would call me within a week this was over two weeks ago and still havent heard from them the car is mechanically fine as far as customer service i wouldnt recommend this dealer. Really nice when youre buying the car not so much when something breaks. read more

Great service! They really care about meeting your needs. Not high pressure. They'll work with you to get you in a great car. The selection of cars is extensive. Highly recommend. read more

I am very pleased with my experience buying a car from Andy Bretz at Regional Hyundi in Broken Arrow. Andy and everyone else I encountered with at Regional Hyundai was courteous, business like and easy to deal with. read more

Had a spoiler put on my brand new car. The spoiler came in the wrong color so they sent it to the paint shop to have it painted. Still didn't match when it was returned. The first guy said it will never match, then the second guy(manager) says it matches perfectly. The manager never got out of his seat to even go look at it! He kept interrupting me when I was talking and never apologized. He never said what he could do to fix the problem nor did he ask me to sit down. Horrible customer service! Not sure why the spoiler was put on in the first place if it didn't match! Isn't that common sense?? I called a different manager(Chad) after leaving there very upset and told him the story. He said he would do some digging and call me back. Three days later, no phone call. I will never return to this place. DON'T BUY A CAR FROM HERE!!! read more

My wife and I bought a car from Regional Hyundai in Broken Arrow about a year and a half ago. Worst car buying experience I have had. We bought the car 2 years old, but were told we could still get the manufacturer warranty of 10 years or 100,000 miles. So we bought the car and the warranty. We also bought the wrap warranty, which by the way is a joke(only covers chips in windshield not cracks or shatter; tires if you hit a pot hole). While on vacation they call us and tell us they can not sell us the manufacturer warranty even though we already signed for it because something in the car had been replaced. I was assured that it was nothing major, probably just the radio!!! Yikes that should have been the red flag for me, but I am still young and learning. They offered to sell us a different car, but I was so done by that point. We decided to keep the car, and when we got back into town to get an oil change at my usual place, they asked me if I knew the engine was replaced and told me I had an oil leak. Livid by this point, my wife and I both went to the dealership to voiced our frustration. They told us they would fix the oil leak in the engine, but that is all they could do. THIS I FIND FRUSTRATING SINCE I WAS LIED TO ABOUT THE ENGINE BEING REPLACED. Now I understand why I could not have the manufacturer warranty. The next problem we ran into when getting that fixed was their own service center told us we needed to replace at least two of the tires, that the car should not have been sold to us with those tires because it would be dangerous. They did offer us whole pricing on those! The most recent problem we experienced was that we had a hole in our A/C condenser, but hey that is not covered under warranty because it looks like a rock hit it. Those acts of nature don't count. The service center has been wonderful, and I have had a great experience with them, but I am completely dissatisfied with management. read more