love our service advisor, Rebecca E! She is always friendly, knowledgeable and keeps us in the loop with updates regarding our vehichles! Have used her for years & will continue to do so! read more

Very happy with the car I bought from this location. They have a drop off service location, which is a life saver in emergencies and on the weekends. The team has always been extremely nice to me. Even had the pleasure of running into the owner, great guy. Will be read more

Nelson Nissan - Terral with his 2018 Buic Encore! - Car Dealers Near Me - Broken Arrow, Oklahoma

The worst service and sells I could ever experience!! Truck I bought had sensor issues.I contacted my sales manager about this and after 90 days they finally get the sensors fixed after wanting to charge me. Now the 4x4 and dashboard controls are having an issue. Haven't even got a first oil change and it's failing. https://app.truvideo.com/w/4EdYGIOe read more

This dealership is on point! The building is so pretty, very nice staff, and they even offer you refreshments perfect place to buy a car. Give them a try! They treated me very fair! read more

15k for a 2013 with a 117k+ miles is a joke. Saying you guys stopped negotiating since 2019 is an even bigger joke. Refusing to negotiate when someone is willing to pay cash is the biggest joke of all. Good luck selling vehicles. read more

I wasted an entire Saturday by attempting to purchase a used vehicle at this dealership. After being assured by the salesperson that the vehicle in question had no mechanical issues, I drove over 120 miles to test drive the vehicle and it OVERHEATED. Do not trust their advertising or their sales people, they will bait you into the dealer and then try to sell you junk. read more

Bought car and there was a problem with the head unit. They assured me they would fix it and gave me a 'we owe'. They had my car for 4 weeks, but only ordered the part the day before it was 'fixed'. They ended up taking it to a different place without telling me and installed a completely different head unit that isn't compatible with the vehicle without asking me. The speakers aren't working, the cd player is gone, screen is 2 inches smaller, and most importantly the safety features I bought the vehicle for no longer work. I've tried calling and messaging and have been told the general sales manager is supposed to call us, but still haven't heard anything days later. I was very patient throughout the whole process, but there have been so many issues that I haven't even listed here. I would not recommend buying a vehicle here. If they resolve this issue I will happily update my review. read more

Nelson Nissan - Orginal - Car Dealers Near Me - Broken Arrow, Oklahoma

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I'm from Louisiana and recently purchased a vehicle from Nelson Nissan felt it was very important for me to commend them for such a smooth no BS transaction. My experience began with my salesperson Tyeria Porter who was absolutely fantastic. She handled everything from start to finish and is because of her that I believe Nelson Nissan has a great future. She followed up on everything from start to finish and I thank her for her service. I highly recommend her and Nelson Nissan. read more

I brought my Rogue here for an oil change, which was supposed to include a tire rotation. The waiting area was extremely noisy and they were blasting Christian music, which made it very difficult for me to work. After the change was complete, they went over the inspection and told me I needed new tires (mine are 13 months old), spark plugs (done 2 months ago) and new brakes (had them done 15 months ago). I said, so you didn't actually inspect my car, you're just saying I need stuff I that I don't. The advisor's response was that it was based on mileage. Then I went and got in my car and noticed the front driver's side side was still low as I was driving. This meant that not only did they not rotate my tires, which was supposed to be included, but they didn't actually check the tire pressures or put air in. I called and told them how unhappy I was that I had driven 40 minutes roundtrip and they hadn't even completed what I had paid for. They apologized and blamed it on the service advisors being new, and asked me to bring it back. When I brought it back for the tire rotation, I arrived exactly on time for my appointment. They had me pull forward, helped two people who had pulled in behind me and left me sitting there for 10 minutes until I called and complained. I told her that this was my second bad experience at this dealership and she seemed unconcerned. When my car was done, I asked if they actually topped of my fluids this time and he lied to my face and said yes. So I popped the hood to discover the wiper fluid tank was less than 2/3 full. This will be the last time I take my Rogue to Nelson, and possibly the last time I take it to any Nissan dealership, based on two poor customer service experiences and being flat-out lied to by the advisors so they could try to make money off me by having unnecessary work done to my vehicle. read more

DONT GET THE OKLAHOMA PACKAGE INSTALLED! i recently bought a car here and added on the Oklahoma package, which is ppf and ceramic all around the car. Long story short they said they had a shop they worked with and I trusted them. It took them over a week to finish and when I got the car back it was more dirty than how I dropped it off, worst part about it is they damaged the front of my car, very bad work. read more

Buyer Beware. When purchasing a certified vehicle Best advice - get the car checked out before you buy Dealer- admit your mistakes and practice honesty at all times read more

Terrible service! Ordered a part from them. Just a little $30 part. Ordered it at 12pm Monday and paid an extra $40 to have it overnight shipping to have it the following day. I get the tracking number and check it and see that it is two day delivery and won't be here in the time I needed. I called to talk Rob Richmond and ask for my shipping fee refunded and he said "too bad they didn't get it out in time for it to be over night but they did do it "overnight" the following day. And that he runs the show there and if I wanted to talk to anyone else, that I could talk to the owner that never comes by but every 6 months, so good luck getting ahold of that guy buddy" read more

Nelson Nissan - The guy who "runs this place" so he claims. Is he not turtlely enough for the turtle club? Lol - Car Dealers Near Me - Broken Arrow, Oklahoma

This review is for the Parts Department. They were more than happy to sell parts but once there was a problem...they disappeared. Sold me wrong parts, now they are completely ghosting me and I can't get them to respond. There are plenty of other places around...do yourself a favor and don't bother with these guys! read more

Please spend your hard earned $ elsewhere. Sales manager was extremely rude when dealing with the sale of a used truck, took a bus from OKC and they were going to make me sleep in a hotel before giving me $1.00 off the price... Very rude and inconsiderate. Service dept drilled crooked holes on the front bumper when not needed, vehicle had oil leaks, bad steering wobble, wheel weight broken off inside left front tire/rim & U-Joint failed right after purchase, which the ad did not state any issues. Salesman was a nice guy but that was the only positive about the whole transaction. They will say and do just about anything to get you in the door and not take care of you when you get there. I don't know how they stay in business after all the bad reviews and negative feeling around the dealership. Thank you for reading! read more

Matthew was an amazing client advisor! I honestly would just buy another car because of his amazing service. Didn't force us, argue, gimmick free experience! He found us exactly what we wanted and did the whole transaction via online. He picked me up from the airport in Tulsa and drove me over to the dealership! I was literally in and out in under 20 minutes! I swear this is the best experience I ever had at a dealership! Thank you MATTHEW for this once in a lifetime experience! Ask for him next time getting a car at this location! read more

Nelson Nissan - Matthew! - Car Dealers Near Me - Broken Arrow, Oklahoma

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I made a mistake coming here twice.. 2 years later and still the WORST dealership i've been too. If i could give zero stars I absolutely would. Nelson Nissan here's a tip, please learn how to take care of your customers as I feel truly dissatisfied. Also maybe get better insurance coverage on your vehicles so folks can actually test drive the car they want to buy. read more

See it appointment for Monday at 10:30 and dropped the car off the day before. Two days later they still didn't have a technician even look at it. Nissan Leaf and they only have two technicians to address an airbag and seatbelt issue. read more

Not even worth 1 star rating! Dropped car off to service department. They had it for 10 days! We were never contacted with updates .. WE had to call numerous times to find out what was happening! Our service person never returned phone calls and was difficult to get in touch with. Since it was in for so long we asked that they check a noise that was coming from the back. Was told they'd check into it. NOPE!! Picked it up today there was nothing written down so therefore it wasn't looked at. Said they would be willing to keep it to check it out ! NO WAY! Couldn't check it in 10 days not leaving it again! And whatever happened to service departments providing quality customer service? What happened to them doing a courtesy vacuum to at least the front ? I mean seriously they had the car for 10 days WAITING ON PARTS!! Will never do business with them again!! read more

Came up here after I heard that KKOJ was doing a live event today. Nissan is paying your TTL today only until 6pm. They also have an offer to stop payment for 90 days. T The showroom is huge and very clean. They have a huge lot both a new area and a used area with lots of awesome cars to chose from. The service area was nice and large and the waiting room inside is very accommodating with a tv to watch, coffee and vending machines. I like that the test drive allows you more area to drive the vehicle you're looking at then some places that take you up and down a road. I recommend you come down and check them out!! read more

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I just bought a used vehicle from NELSON NISSAN and the transaction has been done for three weeks and they texted me today, needing information that I had already provided them on the purchase date. They promised to have, service call for a repair to the vehicle on more than 4 or 5 (REPEATED) conversations and that has yet to occur. I regret having purchased this car from NELSON NISSAN. The repair is for a safety item, you would think that they would take extra good care of their clients. Zero stars would be given!!!!! I tried to get my salesman to add the repair to the "You Owe, We Owe form" but he wouldn't do it. He said just just to sign it. "It's taken care of." read more

I bought my car here and had issues with them servicing my car since. They always have some excuse to either not put you on the schedule or not give you service. Went in for an oil change and they said they couldn't fit me in cause they were "backed up" even though no cars where in the back or front. Took my car to a different dealership and got it done that day. read more

After a long game of telephone with another dealership Nelson took the time to connect with us directly and rectify the predicament we were in. Very happy with the customer service provided by the service manager. read more

I just bought a used vehicle from NELSON NISSAN and the transaction has been done for three weeks and they texted me today, needing information that I had already provided them on the purchase date. They promised to have, service call for a repair to the vehicle on more than 4 or 5 (REPEATED) conversations and that has yet to occur. I regret having purchased this car from NELSON NISSAN. The repair is for a safety item, you would think that they would take extra good care of their clients. Zero stars would be given!!!!! I tried to get my salesman to add the repair to the "You Owe, We Owe form" but he wouldn't do it. He said just just to sign it. "It's taken care of." read more

If you want to purchase a Lemon go here, Adrian and Valerie don't mind selling you one in Broken Arrow Ok at Nelson Nissan. I purchased 2 cars here. My mother purchased one and all three are still a disaster. read more

Had great service today while buying our new car. Randy Hatchett made things straightforward and streamlined. We did two trade ins and got good prices for them! We were nervous doing this during quarantine, but the sales team made it easy. read more

I have never been treated with such disrespect ever in my life. I am a customer and know my budget, this dealer only care about how much they can bleed your finances. read more

These peeps sell lemons. I've had over $2,000 in repair costs for a vehicle I bought here. Just avoid this place and go elsewhere.

Bought a used truck from this place, never again. They had three to fix and they never did, I the one they did fix came back. Don't buy from here people. read more

After a few oil changes, I figured it was time to update this review to give a full picture of their service department as well. This most recent time, my husband had a 3:30 appointment and arrived 10 minutes early. The service tech took the car and said it would be done shortly. After waiting in the lobby for 30 minutes, my husband glanced outside and saw that the car had not moved. He asked what was going on, and the tech told him that someone had quit today, so they were far behind. They were finishing one car and then had another to do before ours, and that our Z would be done around 5-5:30. Had he told us this upfront, we would have rescheduled rather than wait for 2 hours for an oil change. Also, this is AFTER calling 3 times to confirm the appointment and having the phone ring and ring and ring in the service department and no one ever answer. What a joke. read more

Avoid this dealership. They offer false promises and sales gimmicks. They say they offer a 3 Day return but there's a catch: they pressure you to keep the car or pay a $300 "restocking fee". DO NOT DRIVE A CAR OFF THE LOT UNLESS REALLY WANT IT. Management refuses to discuss issues raised. Don't believe the Google reviews either - they appear to be made up. Stick with an honest dealer and do your homework. read more

Service department sucks! They do not answer the phone nor do they return calls. I had Brian the sales manager say to me "I am going to personally walk this back there and hand it to Heather now" and I still did not receive a return call. After reading the over reviews and my own personal experience I would recommend going to another Nissan dealership if at all possible. read more

Do NOT take your vehicle here to be fixed. First time I called and service department wouldn't answer their phone so I called back and spoke to the operator and she tried and still no answer. She took down my number to have them call me back and they never did. I finally got an appointment for my vehicle that is under 2 years old and I have an extended warranty. A fan in my air conditioning that wasn't working. They said it would cost me out of pocket $120. Just for them to find the problem if they find debris. Of course there will be debris. Apparently Nissan doesn't stand behind what they tell you when you buy the extended warranty at time of purchase. They told us no matter what the issue they would take care of it no questions asked. Words from our dealer. So now I have a vehicle less than two years old without heat or air. Thanks Nissan and Jason. Way to take care of your customers. read more

We drove here from NWA to look at a car we found online. There were a few cosmetic issues they refused to fix and would not budge on the price. After agreeing to purchase the car after about a 15 minute test drive we spent over THREE HOURS at the dealership. They chose the financing that they felt was "best" however they didn't present us with other options. We sign all of the paper work and at the very end thinking we're getting ready to drive away they said "the car hasn't completed service yet" so you can't take it home. They told us it was a cracked taillight that had already been fixed so yay you can take it home! We asked for proof that all other services had been completed and they then came back and said oh wait it's a cracked fog light AND the AC needs charged. It felt incredibly shady and now I just hope to god that all that needs to be done and there isn't more to fix since all of this was disclosed to us AFTER we signed paper work. Also they claim the car had already been detailed however there was food splattered on the dome light still and in the console. My experience here was okay until the very end and we left feeling like we made a horrible decision. They said they will expedite our service and hopefully have it done Monday. Could almost guarantee it won't be done. Horrible experience. read more

We had the transmission replaced with a new one on our 09 Nissan in 2017. This was a new transmission since they cannot rebuild Nissan transmissions. In 2019, 22 months after this was replaced the new transmission went out. It had 22,000 miles on it. The cost of the transmission was $3,800.00.Nelson and Nissan would not do anything to help pay for this defective transmission. David Thompson said he would give us a break on the labor and it come to $3.00 less than what we paid before. We will never set foot on Nelson's lot or buy a car from them again. read more

**I appreciate you reading this entire post to not be fooled by the other reviews** Worst car buying experience! The salesmen I dealt with were pleasant but as soon as I decided to purchase a car everything went down hill. This is my first car without the help of my dad. After reading reviews, I thought I could trust these gentlemen to not take advantage of a 20-something female college grad. I was sadly mistaken. I have a very good credit score and am well informed about interest rates. They presented me with an outrageous APR. Only after getting upset and getting up to leave did they come back with a lower interest rate. The sales manager was also not willing to tint the windows for me. I cannot understand this since I paid the full asking price for the car. I am giving them tens of thousands of dollars of business but my $100 request was undoable. I wish I would have found my perfect car somewhere else so I did not have to give them my business. I hope management will make some changes to the finance process so that other young people do not feel rushed and cheated on their first "big kid purchase". I would only recommend this dealership to: 1. Uninformed individuals that will be taken advantage of in the business office 2. Middle aged men who enjoy haggling prices read more

Unfortunately, Nelson's screw-ups would take days to catalog, so I'll just give you some highlights (this has all been going on since I bought the car two and a half weeks ago)... They promised they'd fix two small door dings and a broken key fob when I bought the car. They had my car all day on TWO separate occasions and still, the dents remain. I was told I'd have to take the broken fob to another dealership (nice customer service, eh?) to be fixed. Exasperated, I told them to completely forget everything, that I'd be by after work to pick up the car. When I got there... wait for it... they couldn't find my car. Lol. After sitting in an extremely ugly orange chair for half an hour, I was handed my keys and I got the hell out of there before they could jack something else up. Funny thing, though: when I got home, the 'unfixable' key fob was fixed. It's magic! ;-) read more

Have bought three different Nissan vehicles at this place. Never again.......... Do not have time to go thru all the details but the main two reasons I will never purchase another vehicle from them is that we never could get a return call from the service department to schedule it being looked at for a popping noise underneath. We ended up taking it to the Muskogee dealership even though we bought it at nelsons in BA. The main reason was when we went to sign the paper work the finance guy was flat out rude and full of $*!!. Did not want the extra warranty on a brand new car. He was a total smart a$$ telling us it was just a price of a pizza. He meant monthly but I looked at it as though thats an awfully expensive 1200.00 pizza. The whole experience with him was awful. I think his name was Daniel, but I am not for sure since I try not to think of it too much. Moved on............. read more

I bought a car there and it was defective right off of the lot! Now they tell me they won't even fix it! What, really? Buy your car somewhere else. read more

Terrible experience. Asked to see a vehicle that was advertised on the Internet and sales people were too busy to show it to me. When I found the vehicle (low priced wholesale), I was told the vehicle was too dangerous to drive. SAY WHAT? And it's advertised for sale? Ok. Another vehicle advertised... They said, "oh that one isn't worth the money". I'm no saleman... and neither are these guys. read more

Shortly after posting my review, I was contacted by the owner of Nelson Nissan. He was very apologetic about our experience. He seemed genuinely interested not only in understanding why we felt the way we did but in making things right. I take other people's livelihoods seriously and I would never write such a poor review if I felt like I had any other recourse. His phone call to me was exactly what should've happened in the first place. Employees should know when to notify their managers before a situation spirals out of control. I feel confident he will take my suggestions into consideration and I am more than happy with the response that I received from him. Thank you! read more