We've done business for over 2 Decades Excellent Pl. to buy parts they always honor their warranty their staff is friendly I will continue to do business with O'Riley's auto parts read more

This store gets the job done if you need car supplies, but I honestly don't like coming here. I have always had to wait at least 10 extra minutes to get help, and it's not as clean as Advance Auto Parts. Not that the service I have gotten here is bad, just that I feel like the time to get in and out always takes longer than it feels like it should. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Broken Arrow, Oklahoma

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Employees are worthless. No help. Obviously they have better things to do besides help customers. Hey Oreilly, you might want to try some customer service training. read more

I only gave a one star because I had to. If they had the option of no stars that would be it. I went here last night to get a thermostat for my car. I had previously called a couple days prior getting quotes from different places and this one happen to fit the closest and fair priced quote I was looking for. However once there I should have just followed my gut. As soon as I walked in I get this feelings as though the workers had better things to do and that I was just intruding on them. I get to the desk and tell the guy what I need, I believe his name was Dayton, anyway I tell him the make, model, year, size engine, etc of what thermostat I need. I even tell him I was quoted $10. He insisted that the one he ended up selling me was the one I needed. it was $15.99. I am not the smartest crayon in the box but I do know a little something. I asked to make sure it came with a gasket if not I needed one of those also. He mumbled something and showed it to me. We get it home take the stuff apart to find out its too big. I called the store up advised that they gave me the wrong one. The gentleman asked the info again and insisted it was correct. Asked for the number off the box in which he proceeded to tell me was what it called for. Then he stated are you sure your putting it in correctly? By now I am irritated and snapped back and stated um yeah ! I put it in the same way it came out and its too big. He rambled off some numbers I was not familiar with, like a extra credit point on a test that you were suppose to read about but didn't so it caught you off guard. I said im sorry but im not sure what those numbers mean. He asked for my vin so I gave it to him. He then replied ooooh yeah your the 2429CC sorry we gave you the .. whatever number, so if you want to come back in we can exchange it out. I said ok your open til 10 right? He declined stating only til 9. I also asked what the numbers meant so that next time if I was asked I would know. He stated for what the price? I stated no in regards to when I am telling someone this is what I need I can tell them its 2429cc but that also means what? He couldn't tell me. I then advised of the location I was in ( in Broken Arrow but almost to Catoosa) and that it will take me just a minute to get there but I would be on my way. He was still being resistant even though it was their mistake and told me that I had ten minutes or the store was closing and I would have to wait til tomorrow. I asked for someone to wait and I would be there in just a few, maybe 905. He refused. Keep in mind they are at almost 81 Elm and I am almost to Catoosa. He refused still. I said ok well I am on my way and I will try to be there. In the mean time I make a call to the Olive location, they didn't answer their phones. I then called the location on 56th and Mingo and was greeted by great staff. I explained my situation to the gentleman who answered the phone. He stated it was up to his manager. The manager John got on the line and I proceeded to explain my situation and what I had been through and the urgent need to have this part this evening. He was very accommodating and waiting at his store and fixed the issue that wasn't even his that he made. I came into the store and was greeted. One guy said wow that is a big box for a 4 cycl. While John helped me, the other guy pulled up the wrong part to see what it actually went to. It went to the same make and model but for a single "cam". When i heard that I said well if he would have just asked me simple I would have been able to tell him its a dual cam. Also come to find out the part "2429cc" was $10. And just an FYI for anyone who knows parts rather than numbers, the 2429CC is for dual cam for a stratus. Anyway Thankful for John willing to stay after hours and fix a problem that he didn't make so that I could make it to work today. If you hate your job that much try finding something else OR maybe that location on Elm needs a lesson in customer service. Corporate was called bc this is absurd and being that it was their mess up and being rude you would think they would go the length to at least make it right and of course they didn't. read more