Professional service, but two major safety oversights…read more I have mixed feelings about my recent experience at Purdy Hyundai. I brought my 2024 Hyundai Elantra in for a 30,000-mile service (costing $1,100), but what followed was an incredibly stressful and dangerous afternoon. The Issues: Engine Failure: After leaving, my car blew a cloud of black smoke and lost power while entering the freeway in heavy semi-truck traffic. I had to limp back to the dealership with the engine shaking. It turns out a step was missed during the fuel line cleaning, leaving non-fuel residue in the lines. Undercarriage Failure: After the first "fix," I headed home again. 40 minutes into my drive, the front undercarriage cover fell halfway off and began dragging. I was stranded on a rural stretch of the freeway, 40 minutes from the dealership. The Recovery: Despite these major mechanical oversights, the staff at Purdy Hyundai were exceptionally kind and professional. When I called from the side of the road--exhausted and frustrated--they were apologetic and immediately offered a loaner and a tow. While they didn't have staff available to drive to my rural location that evening, they coordinated through Hyundai AAA to get me off the road quickly. The next morning, they replaced the damaged panel and personally drove my car out to my home (almost an hour away) to deliver it to me. Verdict: The technicians clearly made some significant errors that put me in a dangerous situation. However, the management and service advisors handled the aftermath with grace and high-level accountability. They made it right, even though the experience was a nightmare. I appreciate their kindness, but I hope their service department implements better quality control checks in the future. I thought about giving a star rating of 3, but chose 4 instead because I've taken my car here for all service needs since I bought it, and have had nothing but positive experiences. I also chose to give a score of 4 stars because of the professionalism and accountability from all staff members who helped me. My car is doing much better now, as am I.

This dealer ACTUALLY sells their vehicles for the price listed on their website and their prices…read moreare hard to beat. Believe me, I looked at numerous dealerships before we bothered traveling to Tulsa to buy a car. Our salesperson, Brandon Tipton, was a pleasure to work with and was upfront from the beginning. Most every dealership I looked at in TX/LA/MS/AR offered great pricing (comparable to Regional) however their advertised price included every single rebate under the sun. Basically, the other dealer's price included a military AND first responder AND recent college grad rebates. What are the odds a buyer would qualify for all three?!? And a couple even snuck in a loyalty discount or HOA President rebate. Again, why advertise a sales price that the average customer cannot take advantage unless you are dishonest? And why would anyone do business with a company that is dishonest out the gate? The paperwork did take longer than we were promised (the dealership was very busy) and it had already been a long day so that one area could be improved but I wouldn't hesitate to recommend Regional or Brandon Tipton - in fact we already have! Again, I would make the out-of-state trip back to Tulsa again to spend my money with a reputable, honest dealer.

We had a fantastic experience at Enterprise. It's the first time we have ever bought the first car…read morewe looked at, but Edward showed us the right car and the price was right. We had 2 other appointments that day, but we decided to cancel them because we'd already found our car. That gave us some time back. It helped that we had already rented the make and model and liked it. I liked the no haggle policy. I wouldn't like it if the price hadn't been good, but I have better things to do than haggle. At most dealers, if you don't haggle, you pay extra. The sales process went smoothly. Edward was new but knew what he was doing and managers helped him. They got the paperwork done quickly and brought our car out with a big green bow on it and we were off to lunch.

Got prompt professional attention in helping find the vehicle that is right for us. Edward was new…read moreto the sales side of Enterprise but he did a good job for us. He added full warranty coverage (for a price) for up to 110,000 miles on the car. They have dozens of vehicles on the lot and the ability to view and acquire inventory from other sites. All in all a comfortable car buying experience.

Posting cars that have been inspected then when you show up dead battery and flat tires.Waste of my…read moretime.

Most horrible dealer of all. I bought a vehicle there and within a few weeks it started running…read moreroughly. I took it to the shop that I always use as it is under warranty. JT decided to go pick it up and do the repair at their shop. I was supposed to be responsible for $25 hour labor. They had my vehicle from January 6, 26 till today. Charged me quite a bit more, refused to release it to me. Charged me for things that they didn't even submit to the warranty company. I picked it up today - fuel tank was on E, $20 missing from console. I'm moving out of state and didn't have a choice. WORST car buying experience of my life. Jeremy Jones is a scam artist.

do not buy a vehicle from any Car Mart location, especially this one! When we bought the car, we…read morehad an option of three different cars and none of them would start. They finally put a new battery in one of them. And it finally did start when they sold us the car the bumper was glued on with black Loctite or gorilla glue. It had no bumper housing underneath and was held on with zip ties. Their so-called mechanic is a moron. The oil engine dipstick was broken in half when they sold us the car and when I checked the oil when we got home, I noticed that it was too short and let them know and they said well. We checked the oil before we sold it so you must have broken it off. They sell nothing but lemons, knowing that people need a reliable vehicle and they intentionally do it. They butter them up just enough to get them sold, and then once they're sold, they throw their hands in the air and say too bad so sad. This place is a joke. They knew that we needed a vehicle and it went through them before and we had no other option but to buy this vehicle because it was the only one that would start. Not only did the vehicles we had to choose from not start. There were several on the lot they were trying to move that did not start. It was during cold weather and their mechanic was not even smart enough to know that when it's cold out, you need to go out and and leave it running for a little while every day. She is a moron who should not have a job as a mechanic. Please do not buy a vehicle from Car Mart especially this one you will be saving yourself thousands of dollars in damages repairs and a whole lot of headaches. Brad tries to pretend like he's so helpful and wants to get you a good reliable car when he knows that he's selling nothing but junk.

I got my car in October 2023. After 10 days of having it, it started messing up. I was extremely…read moreunhappy due to the 7-day return policy, I was told there is nothing that can be done besides pay even MORE money, $90 to get it diagnosed, then have to pay a $75 deductible to have it fixed by Car-Mart. A 7-day return policy for Car-Mart cars is not even remotely enough time to determine if the car is a good fit, let alone a good car at all. So, had no choice and got that fixed after already paying a bunch of money to get the car in the first place. Fast forward to early 2024, the battery starts messing up. I bought a new battery and it seemed to be alright. Then, a month or so later it stops working again and realize the cables were loose to the battery. So, then fixed that. Again, won't start so I'm thinking it's the battery.. get a new battery because of the warranty. Anyways, here I am again on my way to work this morning and my car won't start. Not the battery this time I don't think, because it's had 2 batteries and the cables tightened. So, what is causing the battery to be drained? I'm not sure. I called the Car-Mart in Broken Arrow (where I got the car) and they are the absolute rudest employees I've ever dealt with. I would say even more put out to help and worse than the tag offices. Which is NOT how they were when trying to sell me a car. I was told by the receptionist that if it is the alternator or possibly the starter it is not covered under the 3-year service warranty. I called at 9:30am this morning and would be told I would get a call back. I have yet to hear anything from anyone. I would absolutely NEVER recommend a car from Car-Mart. I feel absolutely taken advantage of from someone who struggles living paycheck to paycheck, and always pays on time. Every time. I pay WAY too much money for a 2015 car that is constantly not working. It is absolutely appalling how you all conduct your business. I was warned about Car-Mart and still gave them a chance. Here is your sign to not get a car from here. An email was sent to customer service. It has now been a month of constantly playing phone tag with the manager. I have requested a designated time for us to talk and they are refusing to do that.

On Sunday, my check engine light came on, so I had the code tested. First thing Monday morning, I…read morecalled Jim Norton and spoke with SJ in the service department. She was excellent, and within two hours, she had my truck in the service bay. The team quickly identified the issue, and SJ determined that it was covered under warranty. She also identified an additional concern and walked me through my service options without any pressure. The work was completed within a few hours, and communication throughout the process was clear and timely. I truly appreciate SJ's professionalism and transparency. Unlike other dealerships, I never felt pushed into unnecessary services. I will definitely return for future needs.

Salesmen are a little suspect there,I think You'd be better off going elsewhere. Working a car deal…read morewith them and midway through negotiating they said they sold the car then offered up a beater,no thanks.

I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!

It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

In my opinion, the car/SUV/truck sales business in Tulsa and Broken Arrow is long overdue for a…read moremajor overall starting with treating the customer with dignity and respect. I was in need of a car so I could visit my wife who was hospitalized with major health issues. I informed the Qualified Value Auto Sales car sales "professional" of this and together, he and I looked over various cars on the Quality Value car lot. I located one I liked, so he and I took it for a test drive. After we returned to the Quality Value car lot, I asked if he had the title for this particular car. He looked through his desk and was unable to locate the title. He said he would need to speak with his manager and would get back to me. A few days later I received a phone call and was asked to participate in a three way phone call with his manager. I made the call and asked the manager when he thought they would have a marketable title in hand. He said he should have the title within a week from DMV and that the title would have their Qualified Value Auto Sales listed as the owner. I asked to please have your salesman call me as soon as the title arrives. They said they would call me when they had the title. I waited and waited and there was no return phone call. So, one evening I went over to the Quality Value Auto Sales lot, looked around carefully and noticed the car was missing. I then called the next day and asked the salesman about the car. He said they had just sold it to a customer for cash. The hospital required me to be present so they could get my authorization for various procedures they wanted to perform on my wife. Quality Value Auto Sales actions left me in the lurch.

I based my purchase on the record of seemingly good reviews. I bought a 1998 Jeep Cherokee XJ on…read moreMarch 12th, 2022. I paid twice the book value for this vehicle, for a few reasons. 1. It was in really good shape for the year. It was clearly garage kept, and it was also the exact model and year I had been searching for. 2. I was told by the two salesmen who work there, that the jeep was just recently serviced with all new fluids, new shocks, coils, front a rear diff fluids, etc. 3. It was claimed to be a one owner locally owned vehicle (however there were actually two owners because the owner of the car lot registered it and drove it for 6 months, even though I was told they just got a jeep 2 weeks prior to me coming in) 4. These jeeps have become hard to find, and if you can find one in original form, in good condition, they are worth more than book value states. I did my due diligence and checked the jeep inside and out, and visited the lot more than one time going over the jeep. I discovered the AC did not work, and they claimed it has always worked. I took it for a test drive and everything seemed fine. I asked for a detailed list of all the things completed when it was serviced, and they backtracked and said they couldn't remember what all was done. When I came in to buy it, one salesman said the price was firm and impossible to improve on, however the other salesmen had already told me he would take 500$ off the asking price. They honored the 500$ off. I drive the jeep home and felt very pleased about my decision. Today is March 16th. 4 days have gone by, and 50 miles since I left. I have a huge puddle of coolant in my garage. I have traced it to the water pump. However Thin is 150$ fix and a weekend of my time. So not a deal breaker as it's an old jeep and likely the original water pump. However, the rear end has developed a bad whine. I took it to a local shop and they pulled the diff covers off. They determined the gear oil is completely burned and destroyed, as are the gears in the rear end. So after 4 days it has become unable to drive and the cost for new ring and pinion gears, oil, bearings, etc, is around 1,500$. Obviously this is very upsetting. I reached out to the salesman I worked with. I explained the situation and asked if there was anything they could do. Hoping they would offer the customer service to either have the mechanics that "just serviced" the jeep, repair this. Offer to cover a repair from my mechanic, or at least offer to split something. They did not. They told me all cars are sold as is and told me they could forward me the as is paperwork again if I lost it. They completely ran away from any costumer service once they had my money in their hands. I will not work with these guys again and if you have the ability to buy from another small local dealer here in tulsa I would highly suggest it. I'm reasonable and I understand it's an older jeep and of course it's not perfect. That's where the AC leak and water pump leak fall into. However, when I pay double book value, for a jeep, I kind of expect the to not have to add a few thousand more on top of it to make it drivable. Even if this was preventable, I still expect a dealership that prides themselves on customer service, to step if and offer some sort of help. Not tell me to kick rocks.

The salesman/owner of this establishment just puts off the obvious used car salesman vibe. He made…read moresure to point out on every vehicle on the lot I looked at was a buy as is vehicle. Almost made a purchase with him until after another visit and better inspection of several of the vehicles half, if not more, were practically held together with bubble gum and duct tape. This lot was and is nothing more than a dubious and unethical business operation.

Honestly the previous review is spot on. This guy tells you everything you want to here and…read moreactually lies to the customers face. I literally caught him in his own lie. He sold me a vehicle with electrical issues and cited how all his vehicles are as is. He later got mad as I continued to tell him it's only good business to not sale vehicles that won't run after a week. He was unprofessional and cursed me over the phone. The problem cost me $800 on a newer vehicle.

Buyer Beware!!! I…read morebought a "great condition" car from them. It was totally damaged and they said nothing. When I called about it the said basically tough luck. DO NOT USE THEM! or worst case have a good car inspector look BEFORE YOU BUY...learn from my mistake..even read the other "5Star" review...its says that they were sold a car with issues...stay away..

This is by far the absolute best place to buy and trade a car. No junk cars at this place, very…read moreclean automobiles and they stand behind there cars they gave me a 30 day guarantee on a 2008 MKZ took it in to get break light replaced, mechanic looked the car over needed a few minor things fixed and Carpros picked up the tab and gave me a car to drive while mine was being serviced. Do yourself a favor check this place out when your in the market for a great used car. You won't be disappointed

Took my sons truck to Marc Miller GMC in Tulsa to get a dealer installed option that i put on my…read moretruck as well here in Dallas, Tx. They quoted me $450.00 dollars. I told them i just had the same thing done to mine in Dallas for $150.00. They stated thats what they charge. I hung up on them and called Ferguson GMC and i told them what i wanted done and he said no problem that it will be $150.00. Highly recommend Ferguson if you are in the Tulsa area! Jeremy Doll

Had a great experience with salesman Cody and the team. They got me in the truck I wanted for a…read morevery fair price. Also fixed the tailgate dents on it even though I was going to purchase it with the damage. Probably 1500 dollars in damage they fixed and they didn't even have too! Overall would recommend this dealership! A+.