I bought a 2013 Chevy Silverado from this place it has a lien against it which in the state of…read moreOklahoma you cannot sell a vehicle with a lien on it I have pictures of conversations between the owner and I that are voice recordings I have a copy of the lien where the lien was put on it in 2017 The owner of this establishment tried to give me a dealer tag telling me that it was legal for me to drive on a dealer tag when I found out what the state of Oklahoma it is illegal for me to drive with the dealer tag today is 62 days since I bought my vehicle and I still have not received a title my daughter bought a vehicle from there as well within 2 weeks The radiator went out and one of the fans to the radiator was not even hooked up when we took the radiator out to replace it the mechanic said it had a lot of stop leak in it and could not believe that she was able to even drive it home without it overheating do not buy from this place The owner has blocked me from being able to call him or call the establishment well not speak with me I have his personal cell phone and he has blocked me from it as well

Went to look at a vehicle when i got there i went to check the fluids and the radiator was packed…read morefull of stuff that looked like mud. So i told daryl and he said he didnt know it was like that. So i gave him back the keys and declined to test drive it. On my way home he called to tell me he took it off the lot and off of facebook marketplace and his mechanics was checking it out. Except he lied... he didnt take the post down....he BLOCKED me from seeing the post. Sounds sketchy and very dishonest. Id stay far away from this place.....

This dealer ACTUALLY sells their vehicles for the price listed on their website and their prices…read moreare hard to beat. Believe me, I looked at numerous dealerships before we bothered traveling to Tulsa to buy a car. Our salesperson, Brandon Tipton, was a pleasure to work with and was upfront from the beginning. Most every dealership I looked at in TX/LA/MS/AR offered great pricing (comparable to Regional) however their advertised price included every single rebate under the sun. Basically, the other dealer's price included a military AND first responder AND recent college grad rebates. What are the odds a buyer would qualify for all three?!? And a couple even snuck in a loyalty discount or HOA President rebate. Again, why advertise a sales price that the average customer cannot take advantage unless you are dishonest? And why would anyone do business with a company that is dishonest out the gate? The paperwork did take longer than we were promised (the dealership was very busy) and it had already been a long day so that one area could be improved but I wouldn't hesitate to recommend Regional or Brandon Tipton - in fact we already have! Again, I would make the out-of-state trip back to Tulsa again to spend my money with a reputable, honest dealer.

Bait & Switch. I drove two hours to get there. The car I was looking at could not be found. They…read moretried to upsell me to a 2026 and showed me cars that were outside of my parameters. Total waste of time. I'm going back to CarMax or CarGurus,

Just a buyer beware: the online price you see is NOT all in‍ They'll come back with at LEAST $4000…read moreover the listed price from their online store so just be prepared.

On August 5th 2026 I went into Grubbs Nissan to test drive a 2022 Ford Escape. We were working with…read moreone salesman's but then we were moved to Blaze. I test drove it and everything seemed fine with the vehicle. We got back to the dealership and we were talking over the finance portion. Another person was test driving after us. But ultimately decided to buy it. I have a co-signer. The price on the car was 14k and before we started signing paperwork I had asked about warranty options. Most options were not available to us except one that was a super expensive warranty. I told him that we would not be adding that warranty at this time. As I was signing the paperwork I thought I noticed that the price of the car stated 19k. But then I thought maybe I am just seeing things. After signing it all I asked my co-signer if they saw that price and they said no that it looked fine. Well, fast forward to a week later, I was right that the price of the car was bumped up to 19k because they quietly snuck in a service warranty that we never wanted..... It was shady and I'm hoping it is cancelable. But, we will see... At any rate we buy this car and I'm thinking that I will get to drive home with my new car right away. However, Blaze states that the car hasn't been serviced and he would like to keep it for that reason and have me take a loaner vehicle. I thought it was strange that they never had it serviced. But, I did see take the loaner and go home. The next day, I go up there thinking that they should have it done by now and when I go up there they first have a difficult time finding it in the system. But ended up finding it and the gentleman states "oh yes. The one with the extended crank". I stopped and asked more and he states that an extended crank was noticed and I had no idea what it was so I looked it up and was confused because the car seemed fine. I was sent home with no info and was told that a tech will call me the next day. The tech never called me, ever. Then my co-signer was looking online and saw that there is a few recalls that need to be completed. Co-signer calls Grubbs and tells them about the recalls and they didn't know that there was recalls on the car which seemed crazy. It finally gets to Ford and they do the work and it gets back to Grubbs. I get a call from someone who told me the car is ready for pickup. I didn't get the car till Sept 8th. A whole month with the loaner. So, I go up on September 6th and they at first can't find the car... they have several employees looking for the car...they finally locate it on the lot after about 30 minutes. I notice some confusion. They then could not locate the keys... they look for about 45 minutes and can't find them so a guy came out and said for me to take the loaner home and that they will look for the keys. I go back again and they once again couldn't find the keys. They did find them after a bit and they sent me on my way with the vehicle I bought. 33 days ago. I did ask that they fill my tank with gas and they did not. Seems to be normal practice when you buy a vehicle that they would fill it with other gas, but not this dealership. I now have a back tire that is leaking air so much that I have to fill it daily. Headlight that went out. I am now hoping that it's not a bad sign of things to come. I know that is part of the risk when buying a used vehicle, but they also sold me a car without disclosing the extended crank issue. Luckily it was taken care of.

Didn't get my maroney with my band new car that again the rules went he asked for one the mail me…read moreone white a different car copy hope to get had car 2weeks hope to get the original soon

4WD service and replace spark plugs in my 2020 F150, Steve was my advisor and is just excellent…read more I had a great experience getting the service/maintenance work that was needed on my Ford F150. Waiting area was great, nice amenities with several options from semi quiet to a bit busyer/noisyer with TV and comfy seating. Steve did a great job explaining and recommending service-I'd highly recommend asking for him for service phone quote and writing up the work for you when you go to the service department. I'm very pleased with the work and people at Jim Glover are friendly and pleasant. Pricing was more than competitive and the work was done in the expected time. I spent several hours in the waiting area and the time went quickly. There is a separate play area for the small children that can help parents of small children be able to manage them in a safe separate area.

After purchasing new and preowned vehicles for fifty years. This is the first Lexus for me and the…read moreservice and general attitude is way above and beyond any other dealership that I have ever delt with. I'd like to single out a wonderful service advisor for his professional demeaner and personality. Very refreshing, in our Hurry get it out the door standard shop attitude's nowadays profit before integrity. My service Advisor is Jaxon S. As a, retired Quality Assurance Manager I judge professional integrity on a regular basis, and that you find here! A. Davis

As a lifelong Toyota and Lexus enthusiast, I know what the "Lexus Experience" is supposed to be. I…read morespent months searching for a specific 2026 LC 500 with the Dynamic Handling Package--a vehicle hand-built by Takumi engineers. I thought buying from a reputable dealership like Lexus of Tulsa would guarantee professionalism. I was wrong. This was not a transaction; it was a masterclass in negligence and arrogance. If you are an out-of-state buyer considering shipping a vehicle from here, read this first. 1. The Financial Red Flags The lack of transparency started immediately. The finance department sent me wire instructions before even providing a Bill of Sale. When I requested an itemized Bill of Sale for my bank records, I was met with resistance and asked, "Why does the bank need it?" I was left waiting at my bank for a document they claimed was a "large file glitch," only to receive a simple one-page PDF after I wired the full MSRP. Once they had my money, communication regarding my specific requests virtually ceased. 2. Dangerous Shipping Practices I paid a $2,500 premium flat fee for what I was told would be professional, enclosed transport. Instead of using a reputable carrier, the dealership used a broker who subcontracted a carrier with a staggering 63.2% Driver Out-of-Service (OOS) rate--nearly 10 times the national average. They released my $111,000 vehicle with a BLANK Bill of Lading, failing to record the odometer mileage, stripping me of legal protection. I was denied the ability to arrange my own shipping because "this is what we do." 3. The "Rescue" Deception My car ended up stranded in Kansas on a "permanent police hold" due to the carrier's safety violations. The driver turned off the GPS tracking, leaving me in the dark. When I pressed the dealership for answers, I was told a "rescue driver" was coming and assured that the car would remain on the same trailer. This was false. The car was transferred to a different trailer in an unsupervised public parking lot--a critical risk for a low-clearance supercar. I only found out because I had to play detective myself. 4. Arrogant Leadership: When I escalated this to the General Manager, Timothy Williams, hoping for empathy or a solution, I was met with an egotistical and dismissive attitude. Instead of offering assurance or taking accountability for vetting a dangerous carrier, he simply told me he could turn the truck around if I didn't like it and give me a full refund back on my car. Sensing the lack of confidence from him, I took the offer. He treated a milestone life achievement as a nuisance. 5. The Final Insult: Once the car was delivered back to them, the General Manager attempted to renegotiate by offering a small discount--but only if I handled the shipping myself (a complete reversal of their earlier policy). I declined. To top it off, after I had to take time off work to overnight the title back to them to get my refund, they refused to cover the $48 FedEx fee. After compromising a six-figure deal through their own negligence, this pettiness was the final straw. Conclusion: Lexus preaches "Omotenashi" (wholehearted hospitality), but this dealership practice transactional indifference. They took my money, risked my asset with a cheap carrier, lied about the logistics, and dismissed my concerns. If you are an enthusiast who cares about the details, stay far away from this dealership. They do not deserve your business.

I want to give a special shout out to Jackie, a service advisor there! She's friendly,…read moreknowledgeable, courteous and always works as quickly as possible to get you in and out! She's always got a good attitude and you can tell she enjoys what she does. She's been there ever since I purchased my Corolla three to four years ago, and I've always had a pleasant experience. I definitely recommend scheduling with her, I know my car is in good hands!

Will not return. Claimed cost of replacing one 100 amp fuse was $1000. Part cost was $11. Then…read morerefused to provide an itemized estimate. The work involved disconnecting the battery; using one 6mm socket, to remove four screws (two that hold the fuse) then replacing the fuse and bolting it in, putting the fuse box back on the frame and bolting it back down, reconnecting the battery. 15 minutes for a competent mechanic and 30 minutes for me. Worse I just had a heart attack and open-heart surgery which the department knew. I was willing to pay a premium to get service, but not almost triple what appears to be a customary charge: $150 diagnostic, $150 service, and $50 for the part. Even with $100 on top of that it is not $1000 worth of work. But here is the icing, the guy wanted to buy the car. Texted me an offer of $5000 for it. I just had a classic car dealer offer me $15,000 for the vehicle. This is why I cannot recommend this service department. I left with the impression its fun to take advantage of their customers, especially women. BEWARE.

They were so sweet when I went, my fiancé bought himself a car recently and they even made sure…read morethey did what they could to the car before we picked it up. I definitely recommend them, and will be going back when I get myself a car.

Dale and I bought an escape from Charlie Ortiz and this week a 2014 Ford Focus Hatchback. We love…read moreboth cars and are delighted to keep doing business with Bill Knight Ford. Charlie makes the experience great with his friendly attitude, easy dealing with great prices and no games! He took us on a couple of test drives and helped us to select a good model with great gas mileage for Dale to drive to work. He is on the top of his game and always provides excellent service to us. We also had a great financing experience with Ryan Knight who made it the easiest purchase I have ever made. This is the only dealership to buy a Ford from so be sure to ask for Charlie and get the car you want with a great buying experience and no sales pressure...........just service to the customer and helping to meet the customer's needs.

Bought a brand new 2026 Ford Explorer for $56,000, and when I got home, there was a large scratch…read morewhere the paper plate was and never received a second fob that came with the new car. Upon contacting the general manager, he's ignored every request to have the car professionally repaired and nor have I received my second fob that comes with the car. Four attempts at reaching out to the general manager, and it seems that my requests fall on deaf ears, which leads to this horrible rating. If I could give them a zero, I would. I'm completely dissatisfied with them addressing this problem, but they were quick to take my $56,000. There is a reason this dealership has a huge number of dissatisfied customers, and the Ford Motor Company must not care that this dealership is being run by incompetent and inept management!!! Mr. Jim Farely should be ashamed of this dealership and its atrocious reputation. This is my 5th Ford and all future repairs and purchases will be in Fort Worth TEXAS from now on.

Julian is an amazing person. He was so personable and knowledgeable about what we were looking for…read more He answered all of our questions and was very knowledgeable about everything we asked about. He went out of his way to make sure that everything was top-notch! I'm sooo grateful!

This dealership has no idea what "Out the Door" price means! I asked for the out the door price…read moreand was quoted a certain number via email in writing with company signature. Upon inquiring further I was told that's really not the correct price. We still need to add taxes and fees and whatever else they can come up with to screw you over. Maybe they should train their sales people what "Out the Door" price means because they have no clue. Avoid doing business with them at all costs...

It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!