I was recommended to try CarMax by my boyfriend, who did a lot of research and even reserved a few…read morecars for me online. Most of the vehicles were out of state, so i had 2 shipped to Tulsa. My first experience wasn't great. I initially worked with Tyler, who didn't seem to take me seriously. Because my license listed a different city, he assumed I was taking a 24-hour test drive out of town and denied me the opportunity. It left a bad taste in my mouth and made me hesitant to continue. Still, I had already shipped two cars in, so we decided to try again--and I'm glad we did. This time I worked with Maegan, and she completely turned the experience around. She was kind, professional, and actually treated me like a customer. I wasn't a fan of the automated text responses (those bots got confusing), but Maegan always helped clear things up quickly and made the process feel more personal. She assisted me with test driving the vehicles, navigating the trade-in process, and even using the 10-day return policy. I really liked both cars I shipped in, but ended up going with the Toyota in the end. It arrived later which is why I bought my first and ended up returning the car and getting the later. There were some hiccups with slow computers and what looked like system changes, which could easily frustrate anyone--but Maegan stayed patient and was incredibly helpful through it all. If you go to CarMax Tulsa, I definitely recommend working with Maegan!

It is my belief that they have the worst service department and manager, Theron, in Tulsa. The car…read moreis as expected but when a check engine light came on they could not properly diagnose the issue resorting to changing the engine. Really? I have many years in the automotive service business and there is always a cause to any complaint. Never once have they given one just kept throwing new parts at a problem. Now after changing the engine, which did not fix the problem, the heater core is plugged with trash from the salvage engine. To make matters worse they want to charge me 1700.00 to change it out. After hours of dialogue and explaining that it is not failed it is just in need of a flush, no dice. I strongly recommend avoiding this company!

Professional service, but two major safety oversights…read more I have mixed feelings about my recent experience at Purdy Hyundai. I brought my 2024 Hyundai Elantra in for a 30,000-mile service (costing $1,100), but what followed was an incredibly stressful and dangerous afternoon. The Issues: Engine Failure: After leaving, my car blew a cloud of black smoke and lost power while entering the freeway in heavy semi-truck traffic. I had to limp back to the dealership with the engine shaking. It turns out a step was missed during the fuel line cleaning, leaving non-fuel residue in the lines. Undercarriage Failure: After the first "fix," I headed home again. 40 minutes into my drive, the front undercarriage cover fell halfway off and began dragging. I was stranded on a rural stretch of the freeway, 40 minutes from the dealership. The Recovery: Despite these major mechanical oversights, the staff at Purdy Hyundai were exceptionally kind and professional. When I called from the side of the road--exhausted and frustrated--they were apologetic and immediately offered a loaner and a tow. While they didn't have staff available to drive to my rural location that evening, they coordinated through Hyundai AAA to get me off the road quickly. The next morning, they replaced the damaged panel and personally drove my car out to my home (almost an hour away) to deliver it to me. Verdict: The technicians clearly made some significant errors that put me in a dangerous situation. However, the management and service advisors handled the aftermath with grace and high-level accountability. They made it right, even though the experience was a nightmare. I appreciate their kindness, but I hope their service department implements better quality control checks in the future. I thought about giving a star rating of 3, but chose 4 instead because I've taken my car here for all service needs since I bought it, and have had nothing but positive experiences. I also chose to give a score of 4 stars because of the professionalism and accountability from all staff members who helped me. My car is doing much better now, as am I.

This dealer ACTUALLY sells their vehicles for the price listed on their website and their prices…read moreare hard to beat. Believe me, I looked at numerous dealerships before we bothered traveling to Tulsa to buy a car. Our salesperson, Brandon Tipton, was a pleasure to work with and was upfront from the beginning. Most every dealership I looked at in TX/LA/MS/AR offered great pricing (comparable to Regional) however their advertised price included every single rebate under the sun. Basically, the other dealer's price included a military AND first responder AND recent college grad rebates. What are the odds a buyer would qualify for all three?!? And a couple even snuck in a loyalty discount or HOA President rebate. Again, why advertise a sales price that the average customer cannot take advantage unless you are dishonest? And why would anyone do business with a company that is dishonest out the gate? The paperwork did take longer than we were promised (the dealership was very busy) and it had already been a long day so that one area could be improved but I wouldn't hesitate to recommend Regional or Brandon Tipton - in fact we already have! Again, I would make the out-of-state trip back to Tulsa again to spend my money with a reputable, honest dealer.

Buyer Beware!!! I…read morebought a "great condition" car from them. It was totally damaged and they said nothing. When I called about it the said basically tough luck. DO NOT USE THEM! or worst case have a good car inspector look BEFORE YOU BUY...learn from my mistake..even read the other "5Star" review...its says that they were sold a car with issues...stay away..

This is by far the absolute best place to buy and trade a car. No junk cars at this place, very…read moreclean automobiles and they stand behind there cars they gave me a 30 day guarantee on a 2008 MKZ took it in to get break light replaced, mechanic looked the car over needed a few minor things fixed and Carpros picked up the tab and gave me a car to drive while mine was being serviced. Do yourself a favor check this place out when your in the market for a great used car. You won't be disappointed

They were so sweet when I went, my fiancé bought himself a car recently and they even made sure…read morethey did what they could to the car before we picked it up. I definitely recommend them, and will be going back when I get myself a car.

Elliot always goes above and beyond for his customers. Would highly recommend.read more

Elliot got me hooked up in a BIG way! Can't say enough how…read morethankful I am for his and Joe's help finding our new car. They take it way beyond sales. He gave me a lesson on how to buy a car the right way. Looking forward to meeting the challenge of getting my credit cleaned up and buying a couple more of these bad boys! We were about to drive off, and dude (Elliot) stops me and performs a miracle on my other vehicle's with some 1ft. zip ties, fixing my bumper. I've tried three or four times. Great service guys. A++

They outright lied to me. They told me they were going to fix a visible repair that was not…read moreproperly done. They kept the car for months, then the sales guy told me they didn't have a full body shop. After several visit to their shop the sales manager told me there is nothing they can do for me since I already paid for the car, that I should have taken the car to be checked out by a mechanic before I paid for it. I thought I was dealing with a reputable dealership. So like most people I didn't think it was necessary for me to take the rid-along sales man to a body shop and wait for hours for inspection. That was dishonest. They did to me, may it not happen to you. mike I

Just a buyer beware: the online price you see is NOT all in‍ They'll come back with at LEAST $4000…read moreover the listed price from their online store so just be prepared.

They have very professional service was very patient with me with my decision-making. The…read morepreapproval was very fast. I worked with Curtis and he was very helpful. When I purchased my car, there was nothing wrong with it. It was clean and smelt really good. This would be a great place for a buyer hands down!

I came to them even wrote a good review until a week after i purchased the vehicle my back tire…read morepopped and check engine light popped on even tho the tires were brand new I said ok maybe that's a coincidence but then a week later the other back tire popped so I went to get it checked out my bushings on both rear tires are bad and bad struts also which are eating my back tires up FAST I'm so tired of purchasing tires so I contacted them and they said they can't fix it cause it's not covered on my warranty even tho they sold me the car with bad bushings and struts putting me and my kids in danger so I'm changing my 5 star to 1 star cause I feel like they pretty much sold me a lemon or close to it..

I want to give a special shout out to Jackie, a service advisor there! She's friendly,…read moreknowledgeable, courteous and always works as quickly as possible to get you in and out! She's always got a good attitude and you can tell she enjoys what she does. She's been there ever since I purchased my Corolla three to four years ago, and I've always had a pleasant experience. I definitely recommend scheduling with her, I know my car is in good hands!

DO NOT BUY A HYBRID FROM THEM it wont even last a year just don't, and f that dude jacbo he such…read morean a hole he will lie to you about your car because they get paid to lie. I have all the proof ,photos, voice recordings of them talking smack about customers. if they got an problem about this review we can die about it on BD on king David

I will not returning to the snake oil sales as they tried to sell me a bill of fake goods about my…read morerear wheels being out of alignment by 1/32. That is not how alignments are documented. They are done by angles. I turned down the alignment as I only came in for an oil change. Also, they put in on the form I was given after paying that the lug nuts were swollen so the tires could not be rotated. That would have been nice to know before I was about to leave since if I had a flat tire in traffic, the tire can't be changed. I have to wonder if that was fake too and they were too lazy to rotate the tires. Taking my business somewhere else.

Everyone that I spoke to was so kind and helpful! I was having issues with my car, just like…read moreeveryone else in the world, & this service department is top notch! They treated me as if I was a family friend! When I called them about my car, the gal I spoke with helped find me the best solutions & options that would work around my life! When I arrived the next morning, Kory helped me & was so kind & helpful the whole time! I highly highly recommend this location!

I've tried asking them for toy haulers they sent me all kinds of stuff but not what I need. I need…read morea 30+ feet toy hauler with room, functional and storage and solar. If I could please look the world over for me for what I need then I might pay you.

I just put water to the camper I purchased and reached out for a leak. I got a response quickly on…read morea weekend. I was able to fix the issue with some help from Jeremy. I really appreciate the quick response and solid help!!