Professional service, but two major safety oversights…read more I have mixed feelings about my recent experience at Purdy Hyundai. I brought my 2024 Hyundai Elantra in for a 30,000-mile service (costing $1,100), but what followed was an incredibly stressful and dangerous afternoon. The Issues: Engine Failure: After leaving, my car blew a cloud of black smoke and lost power while entering the freeway in heavy semi-truck traffic. I had to limp back to the dealership with the engine shaking. It turns out a step was missed during the fuel line cleaning, leaving non-fuel residue in the lines. Undercarriage Failure: After the first "fix," I headed home again. 40 minutes into my drive, the front undercarriage cover fell halfway off and began dragging. I was stranded on a rural stretch of the freeway, 40 minutes from the dealership. The Recovery: Despite these major mechanical oversights, the staff at Purdy Hyundai were exceptionally kind and professional. When I called from the side of the road--exhausted and frustrated--they were apologetic and immediately offered a loaner and a tow. While they didn't have staff available to drive to my rural location that evening, they coordinated through Hyundai AAA to get me off the road quickly. The next morning, they replaced the damaged panel and personally drove my car out to my home (almost an hour away) to deliver it to me. Verdict: The technicians clearly made some significant errors that put me in a dangerous situation. However, the management and service advisors handled the aftermath with grace and high-level accountability. They made it right, even though the experience was a nightmare. I appreciate their kindness, but I hope their service department implements better quality control checks in the future. I thought about giving a star rating of 3, but chose 4 instead because I've taken my car here for all service needs since I bought it, and have had nothing but positive experiences. I also chose to give a score of 4 stars because of the professionalism and accountability from all staff members who helped me. My car is doing much better now, as am I.

When greeted in the parking lot by a girl working there, I showed her the car I was there to see…read more When she asked for my information I asked if I could see the car before giving any information, I want to make sure we like it before. She rolled her eyes and whipped her head back as if I had said something inappropriate. I let her know that we're a serious buyer, and if that is a problem I can leave. I then asked her to go get her Manager due to being rude after that. (She never got one) We waited 20minutes to find a car we found online after being told it was there. To then be told it got sold, to then pick out another car listed which was listed with no damage... had deep scratches down the right side and took 20 minutes to find as well. They weren't willing to change the pricing in anyway, so we decided to walk. Before walking out, the sales manager offered us a base model ELANTRA for 19.9k. After going up and down on different cars for a hour, I wanted to think about it. We came back 3 days later and the Manager said it was only that day...never communicated that at all. We already bought a brand new car from Kia so I don't need a solution from Hyundai. But I did feel that it was important to share that this dealership did not make us feel valued, or welcomed in anyway. Even if they weren't able to keep that exact deal coming out to shake our hands and apologize would've gone a long way.

They outright lied to me. They told me they were going to fix a visible repair that was not…read moreproperly done. They kept the car for months, then the sales guy told me they didn't have a full body shop. After several visit to their shop the sales manager told me there is nothing they can do for me since I already paid for the car, that I should have taken the car to be checked out by a mechanic before I paid for it. I thought I was dealing with a reputable dealership. So like most people I didn't think it was necessary for me to take the rid-along sales man to a body shop and wait for hours for inspection. That was dishonest. They did to me, may it not happen to you. mike I

Just a buyer beware: the online price you see is NOT all in‍ They'll come back with at LEAST $4000…read moreover the listed price from their online store so just be prepared.

Didn't get my maroney with my band new car that again the rules went he asked for one the mail me…read moreone white a different car copy hope to get had car 2weeks hope to get the original soon

We purchased a truck recently and had a terrible experience with sales, service, and management of…read moreJim Glover Chevrolet. We emailed the owner with our grievances and got absolutely no response back. *The truck was listed on their website for $5,000 more than on Carfax (listed by their dealership) and they wanted us to pay the additional cost. *They had 8 days to get the truck ready, only started service the night before knowing that we had driven almost 400 miles to pick it up and told us we would have to wait overnight for them to get it ready *They told us they did an 128-point service check and told us they had changed the intake filter - they did not *They gave us "4 new tires" because the ones on the truck had dry rot - they gave us 3 tires of one brand and a 4th tire of another brand entirely! *They claim they "detailed" the truck yet it had mud from top to bottom and a full cup of what looked like coffee spilled in the back seat *The 3rd row seat cables were disconnected *There was trash in the air vents They all (salesman, service techs, and 'managers') agreed they had "messed up" by not having the vehicle ready for us, but they didn't care to make it right. We heard repeatedly how they are the "#1 car dealership in Oklahoma" but that was not our experience. Again, when we emailed the owner, we got absolutely no response back. Buyer Beware

After purchasing new and preowned vehicles for fifty years. This is the first Lexus for me and the…read moreservice and general attitude is way above and beyond any other dealership that I have ever delt with. I'd like to single out a wonderful service advisor for his professional demeaner and personality. Very refreshing, in our Hurry get it out the door standard shop attitude's nowadays profit before integrity. My service Advisor is Jaxon S. As a, retired Quality Assurance Manager I judge professional integrity on a regular basis, and that you find here! A. Davis

As a lifelong Toyota and Lexus enthusiast, I know what the "Lexus Experience" is supposed to be. I…read morespent months searching for a specific 2026 LC 500 with the Dynamic Handling Package--a vehicle hand-built by Takumi engineers. I thought buying from a reputable dealership like Lexus of Tulsa would guarantee professionalism. I was wrong. This was not a transaction; it was a masterclass in negligence and arrogance. If you are an out-of-state buyer considering shipping a vehicle from here, read this first. 1. The Financial Red Flags The lack of transparency started immediately. The finance department sent me wire instructions before even providing a Bill of Sale. When I requested an itemized Bill of Sale for my bank records, I was met with resistance and asked, "Why does the bank need it?" I was left waiting at my bank for a document they claimed was a "large file glitch," only to receive a simple one-page PDF after I wired the full MSRP. Once they had my money, communication regarding my specific requests virtually ceased. 2. Dangerous Shipping Practices I paid a $2,500 premium flat fee for what I was told would be professional, enclosed transport. Instead of using a reputable carrier, the dealership used a broker who subcontracted a carrier with a staggering 63.2% Driver Out-of-Service (OOS) rate--nearly 10 times the national average. They released my $111,000 vehicle with a BLANK Bill of Lading, failing to record the odometer mileage, stripping me of legal protection. I was denied the ability to arrange my own shipping because "this is what we do." 3. The "Rescue" Deception My car ended up stranded in Kansas on a "permanent police hold" due to the carrier's safety violations. The driver turned off the GPS tracking, leaving me in the dark. When I pressed the dealership for answers, I was told a "rescue driver" was coming and assured that the car would remain on the same trailer. This was false. The car was transferred to a different trailer in an unsupervised public parking lot--a critical risk for a low-clearance supercar. I only found out because I had to play detective myself. 4. Arrogant Leadership: When I escalated this to the General Manager, Timothy Williams, hoping for empathy or a solution, I was met with an egotistical and dismissive attitude. Instead of offering assurance or taking accountability for vetting a dangerous carrier, he simply told me he could turn the truck around if I didn't like it and give me a full refund back on my car. Sensing the lack of confidence from him, I took the offer. He treated a milestone life achievement as a nuisance. 5. The Final Insult: Once the car was delivered back to them, the General Manager attempted to renegotiate by offering a small discount--but only if I handled the shipping myself (a complete reversal of their earlier policy). I declined. To top it off, after I had to take time off work to overnight the title back to them to get my refund, they refused to cover the $48 FedEx fee. After compromising a six-figure deal through their own negligence, this pettiness was the final straw. Conclusion: Lexus preaches "Omotenashi" (wholehearted hospitality), but this dealership practice transactional indifference. They took my money, risked my asset with a cheap carrier, lied about the logistics, and dismissed my concerns. If you are an enthusiast who cares about the details, stay far away from this dealership. They do not deserve your business.

I want to give a special shout out to Jackie, a service advisor there! She's friendly,…read moreknowledgeable, courteous and always works as quickly as possible to get you in and out! She's always got a good attitude and you can tell she enjoys what she does. She's been there ever since I purchased my Corolla three to four years ago, and I've always had a pleasant experience. I definitely recommend scheduling with her, I know my car is in good hands!

Will not return. Claimed cost of replacing one 100 amp fuse was $1000. Part cost was $11. Then…read morerefused to provide an itemized estimate. The work involved disconnecting the battery; using one 6mm socket, to remove four screws (two that hold the fuse) then replacing the fuse and bolting it in, putting the fuse box back on the frame and bolting it back down, reconnecting the battery. 15 minutes for a competent mechanic and 30 minutes for me. Worse I just had a heart attack and open-heart surgery which the department knew. I was willing to pay a premium to get service, but not almost triple what appears to be a customary charge: $150 diagnostic, $150 service, and $50 for the part. Even with $100 on top of that it is not $1000 worth of work. But here is the icing, the guy wanted to buy the car. Texted me an offer of $5000 for it. I just had a classic car dealer offer me $15,000 for the vehicle. This is why I cannot recommend this service department. I left with the impression its fun to take advantage of their customers, especially women. BEWARE.

They were so sweet when I went, my fiancé bought himself a car recently and they even made sure…read morethey did what they could to the car before we picked it up. I definitely recommend them, and will be going back when I get myself a car.

Dale and I bought an escape from Charlie Ortiz and this week a 2014 Ford Focus Hatchback. We love…read moreboth cars and are delighted to keep doing business with Bill Knight Ford. Charlie makes the experience great with his friendly attitude, easy dealing with great prices and no games! He took us on a couple of test drives and helped us to select a good model with great gas mileage for Dale to drive to work. He is on the top of his game and always provides excellent service to us. We also had a great financing experience with Ryan Knight who made it the easiest purchase I have ever made. This is the only dealership to buy a Ford from so be sure to ask for Charlie and get the car you want with a great buying experience and no sales pressure...........just service to the customer and helping to meet the customer's needs.

I set an appointment with service department. I waited three days. Nothing. I left several messages…read moreand no call back. Got hung up on. Then could only talk to an AI program. Finally I had to come pick up my truck for someone else to repair. When I picked up my truck, I noticed the passenger seat was moved way up. Why would they need a passenger in the seat?!? Then I noticed my gas tank was down almost a quarter tank empty. Something definitely shady is going on. No apologies when I picked my truck up.

This dealership has no idea what "Out the Door" price means! I asked for the out the door price…read moreand was quoted a certain number via email in writing with company signature. Upon inquiring further I was told that's really not the correct price. We still need to add taxes and fees and whatever else they can come up with to screw you over. Maybe they should train their sales people what "Out the Door" price means because they have no clue. Avoid doing business with them at all costs...

Honest pricing is not a policy in their service department. Forget getting your car serviced in…read moreanything less than 3 days. Save your money. Go somewhere else.