***READ BEFORE YOU BUY***
There were a few major flaws about this dealership that makes me question its business practices. Give me a moment to explain.
It all starts with their website. They claim they have the most competitive prices in the tri-state area due to high volume sales. Their website prices also seemed as such. All their vehicles on the website will display a "Final price", usually much lower than the competitors, to reel you into their dealership.
My first interaction with them was on their website. I found a really cheap, brand new car for $13,800 as that was the advertised "Final Price". I reached out after hours and got a phone call the next day (which I missed) followed by a text from Sean Capron asking me to call back. After lots of SMS messages, Sean kept giving me the stereotypical salesman speech (which you can just tell he copies and pastes to all his clients). I even asked Sean to confirm the price of the car at the $13,800 price to which he replied, "Im not at the dealership right now, but that sounds about right." I was a little nervous over his unconfident answer, but still made the 2 hour, out of state drive to buy the car. When I got there Sean seemed a little unusual. He talked really fast and would not let me talk. Every time I tried to step in to talk and ask questions he would just keep talking and talking and talking.... looking back on it I knew what he was up to. He doesn't really want you to get a word in for negotiations. He quickly steps up and talks, says what needs to be said and then walks away. He was clearly avoiding conversations. When we started paperwork, he kept giving me these numbers of my monthly payments and APR, but when I ran the numbers, the price was way to high. Every single time I asked him about the price of the car, he kept lying to me about how he didn't know. This was such a lie cause he already had finance offers from multiple banks. Also, every time I asked about the numbers seeming too high, he had a lame excuse, changed the subject and walked away. I was getting frustrated. Eventually we spoke to the finance manager. They were going to charge me $16,200 for a car that their website advertised as $13,800 when I asked about the large gap in price, I was told that the $13,800 would be the price of the vehicle if I qualified for every single discount. The website does not make this clear (see attached photo). I was also told that Sean should have told me about the REAL price before I made the 2 hour drive. Sean said he forgot to tell me, but in all honesty, I know he withheld that information on purpose. Further into the paperwork, were we're finalizing the purchase, and the price was STILL too high. I asked why and he said "Well there are other fees". I asked about 5 times for a breakdown of the fees and he could not answer me. Literally a Finance Manager could not explain what over $1000 of fees were for... The finance manager and Sean just stared back at each other while they were in the room the entire time.
In a nutshell, avoid this dealership. THEY DO NOT HAVE THE BEST PRICES, they are simply fluffing number on their website to trick you into a sale. Sean Capron will not treat you right. He is a highly trained and experienced salesman who knows all the tricks in the book to avoid the conversations you need to have to make informed and well educated decisions. Both Sean and the dealership are deceptive in their practices and I walked out feeling like I left a desperate buy-here-pay-here lot, not a professional Hyundai dealership. read more