The service department does a great job on oil changes and actually take the time to show the vehicle areas inspected on video which they text to my phone. The waiting area is clean, has bottles of water and a speciality coffee machine for customers waiting as well as tv and areas to plug in a laptop. The restrooms are clean and well stocked. A few napkins in the coffee area would be nice. The waiting time for a just oil with prior appointment is way too long. Waiting for 2 plus hours is rather ridiculous. Charging customers a service charge for using a credit card given that an oil change alone hits the $100 mark is unacceptable. Dealerships are not an enjoyable place to be anymore given the experiences that many consumers have gone through with some dealerships. Somehow the facade needs a change up to attract more customers maybe a Starbucks or someone start a Pupbucks where well behaved fuzzy faces are welcome to hangout with treats that can be purchased pet safe along with human treats. The whole car dealership image needs a big change up, not only for Nelson Mazda but all dealerships. The employees are nice and today even though I was seated at the edge of the sales floor the sales people kept their voices lower to help protect the privacy of consumers. Nelson Mazda treated us quite fairly when we purchased from them a new vehicle back in 2020. If the wait wasn't so long for an oil change and loyal customers taking their vehicles only to Nelson would have credit card fees waived I would have rated higher. read more

I would recommend buying a vehicle from them; however, I would strongly recommend against purchasing their service membership. The service membership requires a monthly payment for the premium plan, which I assume is intended to appeal to customers who do not want to pay approximately $179 or more upfront. I specifically asked if I could pay for the membership annually instead, but I was told that was not an option. My first scheduled service was particularly frustrating. I scheduled the appointment for the date I had been told to use, only to receive a notice the day before my appointment stating that I did not have a free oil change available. I understand that the program allows one oil change every six months, and I understand that there have to be rules surrounding the service schedule. What I find unreasonable is that there appears to be no grace period whatsoever -- not even a day or a week -- despite the fact that I have been continuously paying for the membership. When you break down the membership cost, I'm essentially paying about $3.44 per week for the service benefit, yet if I try to schedule service even slightly ahead of the eligibility date, the service can simply be refused, with no counter offer of pay a difference or anything - BTW if you pay with a credit card they charge a fee on top of any cost - they shoudl always build banking fees into cost and not add it separate - What is even more frustrating is that they don't ask why you are scheduling slightly early or make any effort to work with you. For example, you might discover a nail in your tire or have another issue that needs attention while you're already trying to schedule service. Instead of addressing the situation or offering a reasonable solution, the response is essentially that you are not eligible for the service yet and they draw a hardline on that. I have now had three oil changes through the program, this was to be the fourth and every single one has been a hassle. The second time, I was even given a coupon for a "free oil change," only to discover that it was valid during the same month in which I had just had my oil changed. That made the coupon essentially useless to me. I could understand enforcing the six-month schedule if they at least offered a reasonable alternative -- for example, allowing me or anyone to pay the difference if I wanted the service early. But that is not offered either. Instead, the service is simply denied. They stated they haven't figured out how to fix this yet, I'm no tech expert but I can tell you - simply set the app calendar where it does not allow a booking ahead of time and forces you to call if you have other issues that need addressed immediately. Problem solved and I am not charging for that consultation fee. The part I find most frustrating is that they wait until the day before the scheduled appointment to tell me that I was not eligible, even though they knew the appointment date when I scheduled it. That doesn't feel like a customer-friendly way to handle a prepaid service program. In my opinion, the way this program is administered is disappointing and does not feel like an ethical or customer-focused business practice. What also adds to the unethical box and frustrating is that if you decide to cancel the membership, you do not receive the unused portion of what you have already paid for services that have not yet been rendered. So, if you're considering purchasing a vehicle from them, I would not necessarily let the service membership influence your decision to buy the vehicle in anyway. However, if you're looking for a convenient, no-hassle after-sale service program, I would recommend carefully considering the terms before signing up. Based on my experience, the membership has been anything but hassle-free. Their motto is "we'll make a believer out of you" They are correct they made me believe even stronger in my stance why dealerships are not to be trusted at any measure. read more

They take your last penny Do not recommend buying from this place Salesman are very pushy, Unnecessary fee read more

Needed tire pressure check. Light was on and on my way out of town. Called the service dept. person who answered said he was too busy that day. I own a Mazda purchased there and it takes about 2 minutes. Went to nearby Robertson Tire nearby super friendly did it in less than 5 minutes for free. No wait. read more

I stopped in on Dec. 30 to look at and test drive a CX-5. I had previously been told by a friend that Nelson was excellent. It was super busy at 5pm on this Tuesday night because of the great financing offers available until year end. I ended up using my appraisal from sell2nelson earlier in the day in order to speed up the process on my trade. And snagged myself a 2025 cx-5 in 3.5 hours with 0% interest for the life of the loan. Had it not been quite so busy, I'm sure it would have gone a bit quicker, but the test drive was very thorough too! It was too good to pass up. I do like the sales model that you just deal with 1 person. Colby was super nice and helpful. The Mazda test drive is also very fun and really lets you learn if you enjoy the vehicle in all aspects. I would definitely recommend Nelson and Mazda. The waiting area coffee machine is super fancy. I had a double cappuccino on a chilly night. You can also get glass bottled ibc root beer while you wait. I was sold on just that. read more

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I don't like leaving bad reviews but watch out for this place. They sold me a car without a title. When I first found the car everything was fine. However they were forcefully trying to push their financing on me and their warranty package. I had my own financing. Once I sent them the check they refused to sell me the car unless I went with their financing. They couldn't beat my interest rate and eventually sold the car to me. Now here it is 30 days later and they don't have the title to the car and they can't get the title to the car. Be very, very careful with this dealership. read more

Today I decided to buy a car and I have not done so in 10 years, so I had a lot of anxiety about it. When I walked into Nelson Mazda, I signed my name and waited on an associate. Walking in I knew that they were noncommissioned and had flat $500 documentation fee. I told the associate the vehicle that I wanted to test drive and did so. I've then decided to purchase the vehicle that day. The payment and documentation was seamless and not stressful. Barbara helped me and was very kind knowledgeable and not pushy. She went over warranty details, and the service has been done on the vehicle. While I was there, I did notice they had free variety of coffee and water and root beer. I even noticed that they welcome small dogs! I will be able to pick up my car in a few days, and I am very excited for the new vehicle but grateful for how easy it was to complete the sale of my new to me, used vehicle. read more

Sat outside for 15 minutes on a Saturday - Girlfriend and I both talk to someone.... They said they would send someone out.... I called them on the phone.... Still no one came out.... Finally left.. If this is how bad their sales department is.... Their service must be horrific.... Guess I'll drive to OKC read more

We so dread looking for a new car but we were interested in the CX 5 and CX 50 from all the good reviews. Our salesman was Jayden. He was so accommodating and worked with us so well. Even though the CX 5 and 50 were smaller then we anticipated, we can not say enough good things about Jayden. He was excellent and if we ever bought any Mazda, it would be from him. read more

I highly recommend Nelson Mazda. Their sales team is outstanding, especially Sade, who was patient, knowledgeable, and kind throughout the entire process. when I purchased my vehicle, she went above and beyond by helping lower my interest rate and monthly payment. overall, it was a great experience, and I would strongly recommend Nelson Mazda to anyone in the market for a car. read more

It's rare for women to trust anyone in the car industry. I feel taken care of when I come to mazda. The service team is great. Aimee is my favorite. Thank you Mazda for your service. (& free root-beer) :) read more

Do not waste your time here for purchasing or repairs absolutely pitiful service for how well staffed this place is.

First time car buyer and wow did they help. Aaron was absolutely amazing and really helped me out. Clean place with friendly staff

I've been coming here since 2019 my sister bought a car, had a great experience! So when it came time for me to get one I came and have been a repeat customer ever since. With a grand total of 14 plus cars over the last few years that either I bought or I brought someone in and they purchased a vehicle. This time I found one I liked and did the paperwork it was late. They were going to do some last-minute detailing and the next day I came to finish the paperwork and didn't even go look at it because I just saw it yesterday nothing should be different. Jokes on me. It had a chip in the paint on the front that they touched up.... But they got overspray on everything. The entire bumper had overspray, headlights, grill, and fog lights. They told me to bring it back the next time I'm free and they will fix it no problem. It's right after Christmas before New Year's so they were closed I brought back the next business day they were open. I loved the car, but this wasn't the car I purchased. It looked like it had been wreaked and someone spray painted on it to fix it. Embarrassing. It's within "3 days 300miles" so I told them I didn't want it. I'd get something else. That's when they told me that really doesn't mean 3 business days. 3 actual days. Which was Sunday (closed) and Monday (New Year) (closed) so they told me they would fix it. So I arranged a way to leave it and get back home. They told me it was fixed. I asked my roommate to take me there again. (It's about 30 minutes out of my way) and it looked the same. They did some rim repair on 2 rims and didn't touch the paint. So I left it again. Still haven't heard anything...don't even want it anymore and I'm betting I'll have to pay a body shop to repair it. 01/12/24 will be two weeks without the car I bought that when I picked it up was damaged by the dealership that I trustED "ED" past tense read more

Nelson Mazda - Car Dealers Near Me - Tulsa, Oklahoma

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Overall a great experience at Nelson Mazda Tulsa. My boyfriend purchased a preowned 2015 Camaro SS with 24K miles. We made an appointment the day before, and drove down from Kansas City the next day. The Nelson Mazda Tulsa facility recently underwent major renovations so it was looking very fresh - almost Apple Store like - with plenty of comfortable waiting and conferencing areas. But we didn't have to wait! Alex, our sales associate, met us promptly, offered us complimentary beverages, introduced us to the Team Lead, and gave us a run down of the process and the car itself. Next, we took it for a test drive. Then, we gave it a full inspection. Lastly, we went inside to complete the paperwork and purchase! Alex and all of the Nelson Mazda staff were incredibly friendly, welcoming, helpful, and patient. Their motto is to make purchasing a car as fun as driving it! The process from beginning to end took a little less than 2 hours. The staff isn't commission based so it feels more like they are working for YOU and less for the commission. A majority of the paperwork was via electronic signature and printed at the end for your records. Thank you Nelson Mazda for making our car purchasing experience fun and painless! read more

Nelson Mazda - Preowned 2015 Camaro SS with 24K miles - Car Dealers Near Me - Tulsa, Oklahoma

Got a flat tire and had the tire warranty being that they were new. When they put a new tire on they then just threw the spare tire in the trunk. Didn't notice it until driving and it was sliding around. It bent and cracked the spare tire cover so now that does not lay flat and is curved. read more

Nelson Mazda - Spare tire thrown in trunk. - Car Dealers Near Me - Tulsa, Oklahoma

Bought a used Honda a nelson mazda. Sales experience was one of the better ones I've had. Issues all started after that. The dealer put a paper on the inside of the windshield with used car info and after it was removed left a visible square where it had been that was the tint that they cut. they said the windshield tint was illegal and they got it removed but were not at all acting like they messed up cutting it to begin with and didn't Offer to pay and replace it. Also never filled car with gas after purchase which I have never experienced with any new or used car. read more

Horrible service. Really busy on Saturdays. The staff didn't care to help. Other Mazda dealer might better with service and availability.

I previously shared my experience with Nelson Mazda regarding an incident where I felt mistreated. Since then, I have filed a police report and continued to seek resolution. During the interaction, while I was addressing ongoing issues with my vehicle, the GM put his hands on me while asking me to leave. The dealership is now claiming that I was causing a disturbance, was asked to leave, and refused--this is not what happened. They are also stating that they do not have footage of the incident. I am deeply disappointed by the lack of accountability and transparency in this matter. read more

I was contacted by my service advisor Geoff with an update on the progress of my vehicle. He was also able to get me a loaner vehicle which was very much appreciated. I was provided daily updates also which helped me through the experience I was dealing with. I have been contacted that my vehicle is completed at this time and headed over to pick it up today. Great day. I would like to Thank my service advisor Geoff for keeping informed and going above and beyond to ensure my experience was pleasant. You'll be lucky if you get Geoff as a service advisor. read more

The staff at this company are incompetent and inefficient. They cannot even get a customer's email address correct, sending emails to someone who doesn't even live in USA nor has EVER visited Tulsa. Despite being asked to remove said details from their database, they have even passed those details on to another organisation, who also email said non-customer to a harassing degree. If they can't even verify a customer's email address correctly, it makes you wonder just how efficient they are in the more important aspects of their business! Don't use unless you are pleased that you will never receive pertinent emails and are happy with the thought of non-customers being harassed instead! read more

So far so good. I moved to Tulsa from S California and Nelson Mazda has become a great place to get quick service. When my car has needed some service help, the service staff answers the call right away, is super friendly and always fit me in either same day or within a day or two. Desiree helped me a few times now and she couldn't be more thorough and caring. When I stop in, she's quick to get my service checks I under ten minutes and provide options from there. She also provided me with an awesome loaner rather than making me wait to get my tire fixed, knowing I had my baby to get home to. They have such a nice, clean facility not to mention great root beer and they truly listen to their clients read more

if I could give a zero, I would, I've had two Mazdas my first Mazda I would take to Nelson Mazda and they nickel and dime me all the time so I decided to stop taking my vehicle there for repairs I ended up buying another Mazda a 2023 that is still under factory warranty took it in for tire replacement oil service mechanic noted abnormalities in the rear of the car and did not offer to fix it or reschedule it for repair in my experience with them They do not want to live up to the factory warranties and repair the vehicle without charge under warranty, they will always find a way to charge you for any and everything I was contacted by someone named Matt, who was very rude and made an excuse to cancel my car care plan that I purchased because I left an unfavorable review about them he started telling me that well. If you don't bring your car in for regular oil changes, it will cancel your car care contact I informed him that at this point, I don't care about the car care contract that I purchased and that he could cancel it if he wants to that won't stop me from telling the truth about their service. They don't care about their customers anybody can get online or they can have anybody get online and leave them a favorable review that may be employees there, but I would suggest that customers be aware of this business extremely shady, extremely rude you've been warned. read more

We spent a hour trying to get someone to help us. Had to wait 30 minutes to an hour after asking. If you are looking for a painless speedy car buying experience not here. read more

Zero stars. Took my car in for a tune up paid 600 for them to mess my car up worse. Then for some reason I magically don't have oil in my car now. I do not have an oil leak. So they drained the oil out of my car and messed it up on purpose just so I can bring it back. When I called she said we would have to check are work. Are you kidding me. You will never touch my car again. That's why I didn't buy it from you all because you all are crooks and stealing people's money. If you want a good price on a mazda, actually 10,000 less than what they are selling them for please go to Hiley Mazda in Texas. read more

I'm very pleased with my experience at Nelson Mazda. It was so much different than any other car buying experience I've had before. James was professional and knew his stuff. I didn't feel pressured or uncomfortable. This is the first Mazda I've owned and I LOVE it. Thanks a lot James. I highly recommend Nelson Mazda. Ask for James read more

Nelson Mazda - Car Dealers Near Me - Tulsa, Oklahoma

I purchased my 2023 Mazda MX5 from this dealership. Brand new. I've had a couple disheartening experiences with it- bad luck. Two broken windshields and hail damage. Recent notice of a recall. Recently my convertible top was sagging and I couldn't see out the back windshield, I was at the end. I made an appointment to have oil change and then had thoughts of selling it after the service appointment. I've just felt that it wasn't the car for me. I called and made the service appointment and the lady who answered the phone said just swing by anytime and let's see if they can fix the convertible situation. I stopped by today and was greeted by Cesar. He had the biggest smile, hopped right in my car and tried to fix it. When he couldn't he said I'm going to just have a tech look at it. I reminded him that I didn't have an appointment and if it needed to wait till the 29th at my service appointment it was ok. He said ma'am you can't see let's just see if they can do a quick fix. Five minutes later Cesar came in the lobby and said you are set - your cars out front. Even with having the hail damage- which Cesar set to get fixed with my service appointment, I drove away feeling like it was my car again and had me looking at the mishaps as just life and things that are fixable. Every experience I've had at this dealership has been the best- especially service dept. read more

Buyers Beware!!! We are from Texas and saw a advertisement for a Mustang like we had been looking for, so we reached out to Nelson Mazda. We got in touch with TJ Owens, he was very nice over the phone. We asked him if he would take a video of the car inside and out. He did and pointed out a few issues that we were okay with. We went ahead and bought the car, over the phone trusting that this dealership was reputable from what we had read. When we got to the dealership to pick it up, we saw most of the issues he had mentioned in the video that were spot on, however, right away we noticed the most obvious and significant tear in the drivers front seat. We brought this to TJ's attention and he said he would go asked the manger if there was anything they could do about it. The answer when he got back was, "it is not a safety issue, so we are not worried about it." Of course at this point, we had no leverage, because we had already purchased the car. We got the car home and received a phone call from TJ, and I again expressed our disappointment that they wouldn't do anything about it when they were clearly negligent. He said he would talk to his manager again and call me right back, not sure where his manager is located, but I am still waiting for that call. I texted him the estimate for the tear and it was $225, still have never heard from him. Typical used car salesman that is nice as can be, until the sale is done. Also, if they were worried about safety, the windshield wipers were in tatters, car was dirty and not fueled up. I was hoping this dealership was different, but it's just like all the rest! Make sure you get everything in writing and watch your back pocket. On another note, Addison Walton in their finance department is fantastic!!!! read more

My vehicle does not warm up properly. which means no heat and was told no problem found. New car with no heat, maybe after 25 minutes of driving will start to get some heat read more

worst dealership in Tulsa. they are crooked they will low ball your trade and make up reasons to justify your trade value. Then they want to bully you when you disagree With them. They treated my wife like she was stupid. Just a bad business all the way around. read more

I purchased a Miata from out of state and worked with Josh Daugherty. Josh sent me videos of the car and options that might have been of interest to me. He handled everything and was my only contact. They were honest, upfront and super efficient in helping me get what I needed. Questions were answered in a timely manner and I was kept up to date with the process as things moved along. They also helped facilitate my shipping. I would highly recommend this dealership! 10/10 read more

Nelson Mazda - Car Dealers Near Me - Tulsa, Oklahoma

Where do I start, I went in to test drive a CX-30 Turbo and fell in love with it. I set up an appointment for Saturday with a salesman to buy said car. I was referred to Nelson Mazda by a coworker whose mother-in-law works there. Salesman failed to tell me the vehicle was sold prior to my appointment and confirmed our meeting time. Going back to the test drive salesman did not go over any features the car had nor tell me about the forward collision warning and automatic braking system, handed me the keys and said drive it like you stole it, have fun see you later. After returning I told him I loved it and it was a high contender for me, but salesman failed to tell me about an opportunity to put a down payment to hold the car. When I arrived Saturday 8/10/24 I was upset, the sales manager came over and tried to smooth things over but was stalling because he had been apologizing for his sales associates failing to provide correct information. He asked what he could do to make it up to me and I said train your people right! I've been in customer service for over 20 years, and I would never act like that. So needless to say, I will not step foot in that dealership ever again, they lost a customer here and to top it off the salesman who I originally had my appointment with was too busy to help me and after I left, he sent me a text message apologizing for the misunderstanding. Very distasteful read more

My son has been taking his 2016 Mazda here for the past year since moving from CA. They are very Professional and detail with the service. Little pricing , but the Service of the car is great. read more

The service department charged me $917 for an alternator repair and broke the radiator in the process. They wanted to charge me $869 to replace the radiator part that cost me $145. They overcharged for service, made me sign a waiver that they wouldn't guarantee the work, and lied to me through the process. I will never use this service department or dealership again. After posting this the COO called and offered to refund $300 and apologized for the service. There was a mixup with the check and it took 3 weeks to deliver. It seems like there is a lack of communication at all levels. read more

Hi, my name is Corbin Schermerhorn and i purchased the used 2013 white dodge ram. I Purchased this vehicle on 07/06/2019 and opted in for GAP however i did not purchase an extended warranty package as i was told it could be added at any time. I live in Austin Texas and took a less than pleasant 13 hour bus ride to Oklahoma to purchase this vehicle. Upon arriving back in Austin, (same day) a seven hour, 500 mile drive in my next to new truck..(49k miles) The A/C and heater both went out. Now keep in mind this is the same day of purchase, the conversation with my sales representative (mate) proceeded as follows: Me: " Hi, the AC in the truck just went out" Mate: "what the heck??" I then sent him a video of the AC or heater not working whatsoever. Me: "is this going to be an out of pocket repair?" Mate: "wow that's weird, did you purchase easy care?" (the warranty) Me: "No i just purchased GAP insurance." Again keep in mind this is the same day of purchase... Mate: "Yeah man i definitely did not see that coming. As we discussed when we signed papers, all the pre-owned vehicles are sold as is in the state of Oklahoma. And the Manufacturers warranty has expired unfortunately." Me: "So i cannot return the truck and will have to pay out of pocket is what is happening?" Mate: "We have a 3 day/300 mile return policy (whichever comes first). But you are obviously over the 300 miles. I am sorry man." Me: "wow, so ill be making a 500$ payment each month for 6 years for a vehicle that is Faulty on the first day?, I can't do that" Mate: "Man i wish we had a magic ball and foresee the future. You know that it worked just fine and it did not go out after driving 30 miles. This is why we have to offer protection for every vehicle we sell." Me: " this isn't right." I will be continuously Contacting Nelson Mazda to resolve this issue as well as posting this on numerous Car buying and vehicle consumer websites To inform Buyers of the risk of purchasing a vehicle from this dealership As well as looking into the legalities regarding this particular issue. IE 2015 Consumers Rights Act as it pertains the Right to reject, And The sale of Goods Act of 1979 and many others in relation to specific lemon laws according to state. I would strongly suggest Thinking twice about purchasing a used vehicle from this dealer, unless you come prepared to pay a premium for extended warranty on top of regular insurance on top of gap protection. I have not spoken to upper management about this issue as it occurred late Saturday night. I will be following up the minute this dealer opens Monday morning. read more

My girlfriend's daughter bought a used Kia from Nelson's a couple of months ago. Less than a week later a new alternator was needed at a cost over$700. The car started running poorly and at times the brake lights would stay on draining the battery. She texted the salesman Desmond and his only comment was, that's the chance you take buying used. No offer to help and really short. I replaced the brake switch grommet and fixed everything for $3.00. Way to go Desmond your lack of empathy says it all. Don't recommend this dealer. read more

I can't thank the people in the service department enough. I was in town from Fort Worth and my driver's side window wouldn't go up. I drove into the service area without an appointment, told them my situation and they got my window up so that I could return home. Thank you from the bottom of my heart. read more

Just went for a simple test drive and I've got to say Nelson Mazda has the most professional and respectful car salesman I've ever met. Dre helped us test drive and view some vehicles and he was super respectful and polite. Arguably the best experience I've had at a dealership. read more

Came again for a simple part for my vehicle. Service and parts department are terrible! Stay away from this dealership.

This is a phenomenal dealership. Kayla and JR were fantastic to deal with from start to finish during the purchase of my vehicle along with every other employee I encountered during my time there. I have done numerous car deals in my lifetime and this was easily the best service I have ever received. The pricing was great, the deal was quick and flawless, and I could not be a happier customer!! read more