DO NOT USE PURA FLO FOR BOTTLED WATER DELIVERY! They will promise to refund your bottle deposits but never actually do it. When you try to cancel, they will purposely deliver 2 new bottles, claiming they could not cancel in time despite having sufficient notice, then claim they are short drivers so they cannot pick up your bottles until 2 wks later. Then they will charge your card on file without authorization or notice, then mail you a bill. When you bring this to their attention, they claim they will issue a refund but do not go through with it. They will refuse to refund your bottle deposits despite repeated inquiries and/or demands. They will lie to you that they are going to issue the refund to discourage you from filing fraudulent business practice claims with the appropriate agencies or post negative reviews. When you inquire as to when the refund will be issued, they will suddenly stop responding.
On top of all that, their water tastes like tap or worse. Take it from a former customer, save yourself the headache. Don't sign up with them unless you like being ripped off. We went thru all of the above and had to file a dispute with our credit card company. As of this review, we are still waiting on the refund of our money.
Lastly, if you end up with the rep named Claudia, don't believe a word she says. If you need proof, I have plenty of emails, just ask. read more
