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    Sparkletts Water

    1.3 (111 reviews)
    Open 8:00 am - 9:00 pm

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    Services - Sparkletts Water

    Water delivery

    Water purification system cleaning and maintenance

    Water purification system installation

    2 More Services

    Water purification system repair

    Salt delivery

    Sparkletts Water Photos

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    Recommended Reviews - Sparkletts Water

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    Reviews With Photos

    Primo Water / Sparkletts Charged.
    Kimya L.

    Saturday, February 17th I just ordered the Primo/Sparkletts system on February 17th the App showed that the first delivery date would be on Friday 23rd and there was a Free $50 account credit that isn't shown anywhere on the account website or app. But they certainly charged me $50 on the 17th. I was a bit confused about this. Friday, February 23rd 6pm CST There was No delivery made on the 23rd so called to see what happened, the representative that I spoke with told me that the delivery had been changed to Monday the 26th, but she had no explanation as to why it was changed. Which made no sense to me,So, I decided to ask her why was I charged $50 dollars? she said that was a holding fee and that it would return to my credit card after the first delivery was complete. Monday,February 26th So Monday rolls around and 5:30 pm hits and there still hasn't been a DELIVERY. So, I looked on the MyWater+ app, and guess what? the date of delivery has been changed again to Tuesday 27th. WOW Again, without so much as a call, an email, or sending a Bat signal, nothing!!! So you mean to tell me that I sat here all day waiting for NOTHING!! I called again, and this Rep told me (with an attitude! Like interrupted her evening) "Um it takes five business days to get within a delivery route, so the 27th would be the day that you would receive your delivery" , I was pissed at this point because where does it say that and why is it not explained or mentioned at any point when ordering the service. And HOW TF was I supposed to know that? She was frustrated with my questions and started talking over me and being argumentative with me so I asked to speak with someone who could explain the services, so that I could have a better understanding of what to expect from the Company, Because at this point it seems to me that every Rep is making up their Own Exccuse just to temporarily satisfy the consumer. She said there wasn't anyone, but then said she would e-mail corporate! I call BS! So, here it is Tuesday, February 27th at 6 pm and I still haven't received the delivery, still no a call, email, text, or a Bat signal. I'm going to call them again and see what malarky they tell me tonight. The Representatives that I encountered up until this point lacked knowledge of the products and services of Primo Water / Sparkletts, POOR CUSTOMER SERVICE!!! UUUUUUGGHHHH!! Please tell me that there is a different company that this provides. Update on Tuesday 27th at 7 pm I called again because the delivery still hasn't got here. The Rep told me that the Houston branch that delivers is running behind, but she couldn't give any further details or an explanation as to why they keep rescheduling. I said I wanted to cancel so she transferred me to another representative who reviewed my account and said that it showed that the delivery was still set for the 27th and that she apologized on behalf of the company ( which I have heard with every call) At that point, I said ok I would hold off on canceling to see if they would be delivering tonight.

    Horrible company, spiteful driver gives bottles that leak water all over your floor. Don't even bother wasting time on delivery service

    Unfortunately this is one of the worst companies I've ever dealt with in my life, Do not even get involved with having them deliver water to you you will be very disappointed. They have one driver for the Pearland houston, Texas area who is extremely lazy, he never shows up as scheduled and you are forced to bring your bottles in and out of your house. The driver likes to go home early and you are left with no water. His wife must call him or mauve he goes fishing? Not sure but never actually delivers. Their billing is atrocious and the bill your credit card whatever they feel like and you have to fight and sit on the phone numerous times to reconcile. The driver is spiteful and gives me bottles that leak intentionally and I have water all over my floor. He lies about how many empty bottles he picks up and I have to take pictures to get my due credit. I should have researched and saw why they have a 1.5 star rating!! Trash company. Hoerinle customer service, you speak with a national number and doesn't care about you. They are happy to get rid of you as a customer. Plus takes 6 weeks for them to put money back on your card for mistakes!!

    On hold like this every time I need to resolve an issue. Since their app and/website is limited to customer service.

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    4 years ago

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    5 months ago

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    Debra H.

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    7 months ago

    Delivery is erratic and try getting a customer service person on the phone to help. The culture in this company is the worst!

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    Debra H.

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    4 months ago

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    5 months ago

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    Debra H.

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    1 year ago

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    1 year ago

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    Cara K.

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    8 months ago

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    Debra H.

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    9 months ago

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    1 year ago

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    11 months ago

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    10 months ago

    Sparkletts got acquired by Primo/Ready Fresh and they are a disaster. No meaningful customer service; no shows on scheduled delivery date.

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    Debra H.

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    1 year ago

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    2 years ago

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    3 years ago

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    Cara K.

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    3 years ago

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    Cara K.

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    5 years ago

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    5 years ago

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    5 years ago

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    Phelisha L.

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    5 years ago

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    4 years ago

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    Cara K.

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    2 years ago

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    Cara K.

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    3 years ago

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    Cara K.

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    4 years ago

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    Samantha J.

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    2 years ago

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    Cara K.

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    4 years ago

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    Samantha J.

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    4 years ago

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    Christopher D.

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    4 years ago

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    Samantha J.

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    4 years ago

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    6 years ago

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    6 years ago

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    Cara K.

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    5 years ago

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    Phelisha L.

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    3 years ago

    We love the taste of the water, however the service and faulty equipment/dispenser issues became unbearable.

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    Christopher D.

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    8 years ago

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    Katherine S.

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    4 years ago

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    Samantha J.

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    3 years ago

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    Cara K.

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    5 years ago

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    8 years ago

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    4 years ago

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    8 years ago

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    Page 1 of 3

    Ask the Community - Sparkletts Water

    When went to place an order, it wanted to make it automatically renew every 2 weeks. I don't need delivery that often. Is there any way to make it monthly or some other variation?

    no, there is no way. they are monopoly. if you gonna try to order whenever you want, - they just will start moving your date 3-5 times one after one. this is sad to think what kind of world we are living in. nestle bought them. nestle owning… Read more

    What's the delivery fee for each order?

    Hi – Our delivery fee is $11.45 for all North America customers.

    Is there a direct phone number to call for customer service? The 800 has longer than an hours hold time each time

    Hello! Thank you for reaching out to us regarding out customer service phone number.… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Sparkletts Water

    I signed up for Sparkletts Water when the Woodlands water became disgusting to drink Sylvan is my delivery man and he has been fantastic.

    Mentioned in 2 reviews

    Read more highlights

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    I purchase rhis system two years ago the system works fine the problem is have was the lies I was…read moretold when I bought the system first the sales rep told me I would be getting free service and filters for life which was a lie every year it cost 100 dollars for each filter. Second the rep I agreed on a five year loan which I found out to turn into a 30 year loan I been paying this off for two years and it as not gone down so I had to take out another loan to pay of this loan and I had to pay the full amount of what the system cost. 2,400.00 dollars down the drain. Also when trying to contact pulgain do complain about my situation they tell you that someone will call you back and they never do I will not be recommending this system to nobody.

    Dupure - Leaking water filter piping , wasn't installed properly

    Dupure

    (178 reviews)

    If I could give zero stars I would. The staff in the…read morepictures "Michael" was disrespecting my family and was cussing, mocking, sticking his middle finger and threatening us in our own home whenever we kindly informed that we would need to review our options before finalizing with a decision. In addition, we were offered a FREE consultation but Michael got furious at us for wanting to leave our options open since the estimate was quite steep & did not leave our house when I asked to do so. Never have we ever encountered this situation before with any other businesses except this one. This all happened a few minutes ago so please be careful if you decide to take Dupure's services since they might get mad if you don't choose their $5,500 system on the spot...

    Wow! I didn't even know Dupure had such low ratings! I need to do a better job looking on Yelp…read morebefore rushing into these large purchases. Meritage Homes hired them for free drinking water install so I thought why not. $1500 for a filter and $5,500 for both a filter and softener. The filter alone was insufficient as I was still breaking out in hives. I asked to speak with someone to work something out since $5,500 is an arm and a leg and I haven't heard from anyone though I've been reaching out since November 29th. Someone by the name of Ev said he was trying to call me back last night but it wasn't going through. I called back last night and today 5 times and my call is being "forwarded" to voicemail. I need help from the Yelp community on how I can get this filter uninstalled so that I can work with a different company. I don't want to have to take Zyrtec in order to avoid hives after taking a shower. It's been a true nightmare working with Dupure. I would say don't risk it because if the filter doesn't work as it should they will avoid you.

    Water Tree - Panting from the 100 ° F + Texas weather

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    I have been a long time patron of this establishment and have seen them grow week by week. I love…read morethe products they offer. This visit, the customer service was deplorable. (Same woman others are complaining about) As soon as I enter, I was accosted and told I could NOT be in there with my micro-tea cup yorkie, which was contained in a satchel. No explanation was given, i did not see any signs posted. I was sternly pointed towards the door and told to give her my credit card and someone would bring my water bottles out to me. Beyond RUDE! I am not a member, but if I was I'm sure that would've made a difference in her treatment of me. Everyone else has been fabulous, including the new owner, Susan's daughter. I have found a different Water Tree location where I am assured I will not be discriminated against.

    I actually live in the area of this location and have passed by several times. after doing my own…read moreresearch on Alkaline Water and the true benefits, I decided to try this place out. WHEWWWWWWWWW Hunty! Let me tell you this, I LOVE THIS WATER! I drink water every day and ask anyone who knows me personally, they will tell you just that! I can even taste the difference and feel in my body. I will be purchasing the shower head soon because the reviews on that alone is a HUGE benefit for radiance skin! I bought 2 full gallons and gave one to my BFF The best decision I ever made annnnnnnndddd you can refill the gallon for $1 due to the fact you already purchased a gallon from them!

    HMM WaterFiltration - RO install

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    Outstanding customer service. It wasn't about money. He genuinely cared about me getting what I…read moreneeded. He came out to my residence three times just to check my water. I spoke to several companies prior and all they wanted to do was sale sale sale. I was impressed with the clean install and the drop system overall. On day 1 I noticed the difference in my water that's how terrible my water was. They are a true blessing and just the honesty, integrity and customer service alone needs to be highlighted. You don't get this now days! I highly recommend HMMWATERFILTERATION they have the best price, and best system. There are many companies out there but none are a match for them trust me I've talked to over 10 companies. HMM treats you like family. Don't take my word for it see for yourself. They are also very informative and don't make you feel stupid for asking many questions or the same questions. He never got irritated unlike what I experienced in the past. They respond back immediately. I'm telling you hands down thee best and I can't stop bragging on my experience and my machine!

    Sparkletts Water - waterdelivery - Updated May 2026

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