Part of Primo Brands, the absolute worst company on earth to deal with. They will push your delivery (for weeks) with no update or explanation. I was awaiting a much needed delivery today only to discover it was marked as "skipped". No one else delivers glass 5 gallon bottles so this bs monopoly company is literally the only option. read more

I should have trusted the 1 star average rating on here, but I tried it out because I wanted 5 Gal bottles of alkaline water delivered for my dispenser. It started fine, got the delivery and the first month discount as expected. The second delivery, they just decided not to do it. no notification, no nothing. I just checked online and the website only said "next delivery Dec 02" which is a week after it was supposed to be delivered. The second problem is that the sign up process clearly says "free delivery" but then on the scheduled Dec 2 delivery, there is a $13.99 delivery charge. Huh, wait, how? Now that I look closer there is a pop up button that says, get this: "your delivery costs may vary depending on if there is a truck in your area". REALLY? So randomly, I might get charged $14 delivery or it might be free like you indicated when I signed up? It also says to choose a different date, but doesn't tell me what dates are free vs $14 delivery. Support has no phone number to call. Initial web support is only an AI bot that gives super generic answers. If you ask the bot to talk to a representative, you'll get one, who barely knows anything about what's happening and offer several incorrect solutions to the problem as if they don't really understand what I'm saying. Emails say you'll get a response in a few days. Gee thanks. No thanks. The 1 star reviews are generous. I'd give them zero stars if I could. Canceled my subscription and I'll look for someone, anyone, else that can deliver 5 Gal bottles of water to my area. ReadyRefresh is not ready for prime time. read more

ReadyRefresh - Free Delivery, except sometimes maybe its not. - Water Delivery Near Me - Humble, Texas

I relate a lot to what Nina said a few reviews before me . My fiancé bought a subscription for only a couple of months . She canceled it and for some odd reason they charging her so we immediately called them to cancel everything. The even weirder thing is that you guys sent her information to a debt collector and they keep calling her and telling her she owes money but there's no way we owe you any money ! We cancelled we let your crew take away the water dispenser and the jugs so we owe you nothing . . We are looking to sue and are talking to a lawyer if this unlawfull action isn't stopped immediately. . read more

It's a scam company. First their water tastes like it's treated with chlorine that means it's not spring water. I tested it and it has the same molecules as tap water. Second which is weird, you can never cancel the subscription with them, there is no way to do it online so you have to call a number that will put you on hold for hours and keep transferring you once they know that you want to cancel. With a lot of patience I managed to talk to someone who confirmed the cancellation of subscription, they stopped sending the water but they didn't stop charging me. So there is no way out. I'm just disputing charges at this point which is annoying. read more

We've been a customer for years and years with no problems, but now I'm guessing we have a new delivery driver. This new guy delivered to the wrong address last week, so he was supposed to do a new delivery today for my missing 3 bottles plus one free for the mess up. Today someone got 4 free 5-gallons bottles to go with the 3 they delivered last week! There is no customer service number to call ReadyRefresh, only chat with a computer-generated customer service. Due to their inept drivers, I am cancelling my multi-year account! read more

ReadyRefresh - Friday missed delivery, empty bottles still at my home - Water Delivery Near Me - Humble, Texas

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I called and made a date to have my mothers water purification system serviced. I was told a date. I was t old to watch my email for the time of service. On the date I was given at 9:30 I received an Email saying the date had changed to 2 days later. This is for my mother's home, where I have 24 hour care for her. I have to arrange for someone else to cover to make sure my mother is taken care of. Not being called, and having the date changed on the date expected, is so inconsiderate, and such poor service. Be your word. Someone screws up, make it good. They don't. read more

If I could give 0 stars I would the salesman is does a very good job of not explaining anything . I finally received my order after 3 weeks past the original. And on top of that they never gave me my illy coffee I payed for ??? And they charged my account randomly before the month was over my first month I've paid 115$ so far STAY AWAY read more

DO NOT HIRE OR USE THIS COMPANY I called and canceled this service in July 2022 and I have called several times to schedule for pick up the bottles and the water dispenser and they do not come Still today June 15 2023 read more

DO NOT USE THIS COMPANY. They do a good job selling you their product and then when you order things and schedule deliveries, you don't matter anymore. They will deliver your order when they want and reschedule when they want. Do you like customer service or have questions about billing/cancelling your service? Well this company does a great job of making it nearly impossible to speak to a person and they are terrible about returning messages...if they return them at all. They have no problem knocking on your door to sell you their service and their first delivery was the only one that was in schedule. When it came time for them to pick up their equipment because I cancelled the service, it took over 3 weeks for them to finally come and pick it up. 0/5 stars- would not recommend read more

I've been using the water delivery service for about a year. Never really had any issues until recently. They have an app you can use to see your account, delivery schedule etc. Once I set the app to receive auto payments, it works for a month or so. Then you have to keep setting it up for auto-pay because it will not save your request. Calling them is another horror story. They put you on hold for ever! I had an overdue bill (due to the nonpayment of the bs auto-pay feature). When I finally got an employee on the phone (20 minutes on hold) , he straightend up my balance and set me up on a new delivery date. Well, the delivery never showed up. The best way to reach someone is thru Facebook Messenger. Now they set me up on a NEW delivery date. Meanwhile, I have no water and I have to refill a few bottles at my neighborhood grocery store. Ready Refresh sucks! read more

Lies Lies Lies if they come to your home don't answer. Sadly we were excited about getting delivery to our home but unfortunately they took money out of our account to delivered to someone else then they charged us again and still NO WATER OR WATER COOLER..smh.. Sadly we canceled. Honestly we appreciate Doug for being professional and help us with complaints and refund us and close account. read more

Stay tf away from these people. Worst customer service and help ever. 2 weeks later and still no resolve for my account and been calling everyday. read more

They have re-scheduled my delivery for almost a week. Looking for a new water delivery company.

Was a fan of this company for about a year but they have completely fallen apart and become borderline criminal as of lately. Constantly missing delivery's and marking them as delivered. Customer service is unwilling to take the time to understand issues. They will steal money from you. read more

simple it's hard to contact them an they stopes delivering my water in the last 3 months without any notice

Terrible company. Got one order delivered. The second delivery has been rescheduled for the 7th time, and got yet another reschedule notice this morning. The phone number is buried in the FAQs, and you're on hold in a queue for 20 minutes... at 8am??? Just canceled and told them to come pick up their dispenser and refund my second order. They couldn't even get a second delivery done right. Avoid Ready Refresh at all costs! read more

Very, very unprofessional company. Never had an on-time delivery since we started with them. Got double-billed on first delivery. They have never adhered to their delivery schedule. Current delivery has been delayed for six weeks now. All online requests for support have gone unanswered. Their phone number is to some bakery that is as frustrated as we are with all the complaint calls from this company. Check it yourself. Go to their webpage and call their service number. We're out of water. Out of patience. Avoid at all cost. Might as well be sending your money to some Nigerian prince. Seriously! At least they're constantly checking in on you. read more

Stay far away from this company... they will steal your money. I paid for a delivery and never received it. They will not refund my money.... They do not respond to messages... read more

Please save yourself. Do NOT use this company. Because I have two young kids that play in the water, I decided to take a break until they were older. I have tried for 6 weeks to cancel and have the equipment picked up. I was told that there would not be another charge to my CC, but the couldn't come to pick up for 2 weeks, "That's the next time we will be in the area". The driver was a no-show. Called again, they made me wait another week. Again no show. Called again, again no show. I have been speaking to managers each time that say "We will watch this personally and get back with you on that day." NO ONE HAS EVER CALLED. Now we have been charged $60. They 'SHOULD' be able to get that back on our card once everything is picked up. We also had many issues starting service with them. Two of their water coolers emptied the entire 5-gallon bottles onto our floor. Our experience with this company has had SO MANY ISSUES! read more

Awful water company. It's cheaper to buy bottled water at the grocery store. Delivery fees plus tip is almost $20 extra for WATER. Customer service is a joke. Unless you're signing up. The company ignores when you want to cancel your account and tries to add on late fees for no services rendered. Don't waste your money and DON'T link your card info. read more

missed deliveries. poor customer service. they will disable the call queue so you can't reach them by phone. take your business elsewhere. what a nightmare. read more

Reschduled delivery 9 times now. Complaint filed each time.. finally get a txt saying it was delivered and it was a lie! They used a fake picture to show rep. Unbelievable how they are staying in business! They will not give me a straight answer as to why and the call center has scripted answers. They were great 1.5 years ago until now. Giving them a -5 if I could. Problems always have solutions...they are not looking for any. Does amazon deliver water? Following up - looked on Amazon.. readyrefresh has gone to Amazon to deliver their water "supplied by readurefresh". I canceled with rr water and ordered essentia water through Amazon. Gouging gas prices are affecting how businesses become unethical and manipilative. read more

Good luck getting service when they say your stuff is delivered and it's not. They have no contact phone number and never get back to you. This is the worst decision I made, was getting water through them. read more

Well you don't have to wonder why this business has such a low star review. Multiple times they failed to follow delivery instructions. I complained a couple times. Their trucks were damaged so they were using unmarked white panel trucks to deliver. I never had the same delivery person. They delivered dirty damaged 5 gal bottles multiple times. I had to clean them before I brought them inside my house. And yet once again today they didnt follow delivery instructions and only left one 5gal instead of three as ordered. Left the one bottle at the front door and the three empties for return on the back patio (One of which was damaged when delivered and flooded my kitchen floor). Just really poor customer service. I can' believe they run a business like this. No way to call and talk to anyone. You have to rely on emails and then wait for someone to read them. I can't imagine they will be in business much longer with the way it's run now. If you choose to use this service I wish you luck. You will need it. Former dissatisfied customer that will never return. .......... read more

Terrible company! We received a collections bill, stating they had tried to reach out to us in relations to our bill. Never once received a phone call. The account was set up on auto pay so I'm not sure why it went to collections. This is a very shady company stay FAR FAR away!!!!! read more

We really like their lime-flavored sparking water and are still disappointed we can't buy in the store anymore. We had made several delivery orders that worked well but for our most recent order they only delivered 5 of 6 cases. We tried to contact them and finally received an email saying their records show we received 6 cases. So much for the customer is always right. It really wouldn't have cost them anything to give us a credit but instead they blew us off. The last deliver was by a contract guy rather than their normal big delivery truck which probably explains things. Bottom line, we like their products but their service is terrible. read more

This service is awful. Nothing like it used to be. My delivery has been rescheduled 4 times, or on several occasions dropped from their system. I'm done. Canceling my service. read more

The driver was lazy unprofessional in delivering my water. I spoke and he just looked at me, put the water by the front door and left. I specifically ask will the driver bring the water up the stairs when I call and they said yes. Well that didn't happen. Everyone listen don't choose ready refresh company. They are awful.. will NOT use them again. read more

The problem with this company is the fact if they set up a delivery date it may be cancelled several times during the month. I have had deliveries that were setup for the middle of month to be delivered the next month. You ask the sale rep's when they come by to put you on contract, the reason of delivery failures and it's the same answer. We don't have the drivers. It's funny that others have drivers. Yet to me this is BS. I am only going to give them a few more months to get it together or I am going to cancel and have them pick up equipment. read more

Customer service is impossible to get a hold of and the online chat is no help! I have called many times and customer service is unavailable and states to go through the website but absolutely no instructions on the website. on how to proceed. We had 10 water bottles set outside of our building, they were delivered before office hours. This delivery was already 5 days late. There is no way to add specific delivery instructions online. We will be canceling this service. I would not recommend this company read more

Have used this service for 14 years and had no problem until this year. Charged for deliveries that I never received. Calling credit card company to dispute. There is no way to reach them via phone and online requests have been ignored. read more

I started this service because my Comunity water system was not always up to par. So I decided to use ready refresh. Quality of water and cooler is excellent !!! My complaint is they deliver to my gate even though there are standing instructions to deliver to the front door. And the same delivery guy comes every month and with the exception of 2 deliveries has delivered to the front gate. First time he picked up my empties (which were on the front porch but left the new bottles at the front gate. He put the new bottles on the stairs to the front porch blocking my path to walk up the stairs. Not very safe when you get home at night hands full of groceries ) but left the new bottles at my front gate (approx 100") away from my front porch. Today 10-12-21 the same driver dropped my bottles off at the gate and didn't pickup the 14 empties I have. I saw him look at the empties and decided they needed to stay there. I have been on the phone with customer service in the past and was assured this wouldn't happen again. Well it appears to me that the supervision does not have a clear picture on what his drivers do. Plainly he is incapable of running the section that he has. Very sad. I will be discontinuing ready refresh. read more

ReadyRefresh - Empties - Water Delivery Near Me - Humble, Texas

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We have been using Ready Refresh for years. Before it was called Ready Refresh, it was called Ozarka Delivery. We still use Ozarka water. The delivery service has gone way downhill !!! There is a note on our profile that has been there for years - it says, deliver to the back door. But, apparently, that's only on the profile I see. It is not on the profile that customer service sees, nor on the notes the driver sees. My delivery today was to the front door, which means the empties were not picked up. And now I have to take my 5-gallon bottles from the front door to the back entry, where the water dispenser is located. Not good! Not right! And they would not remedy my situation today! (Driver not allowed to return to make it right.) Looking for a new provider of bottled water. read more

Water is great... if you get it. But there is zero customer service. Go on their website right now... I'll wait... tell me if you can find a customer service phone number anywhere. Nope? And just for giggles, try to use their on-line chat feature... no response there either? Shocker! Only option is to send an email... and wait a few weeks... and then wait some more because the reply ain't coming. Still curious? Don't believe me yet? Go on over to the ReadyRefresh Facebook page and scroll through the last few YEARS of comments. They will keep you up at night. I think there may be a ReadyRefresh survivor support group on there as well. So yes, water is great, my favorite. Zero issues with the water cooler, works perfectly. Water delivery... you'll get it when you get it. Think you have a service appt for a water cooler cleaning? Go get your nails done instead 'cause that appointment ain't happening. It will magically be rescheduled (with no notice to you) with a 7am-6pm window for some unforeseen day in the future. Have a question or need help... good luck, they don't care. Want to cancel?... Sorry, some Dr. Pepper shot out of my nose when I started laughing there. A'hem, yea to cancel, call the phone number that can only be found on their Facebook page (cause why would they put it on their actual website?), pop some popcorn, take a shower, go get groceries, make dinner, clean up the house, learn Portuguese, and by then someone may answer... and then put you back on hold because they aren't "authorized" to complete the task you called them to do. Seriously, RUN! read more

I wish I had read these reviews before signing up with them. Never knew when delivery would be until the day of delivery. By then, it was too late to put out bottles for pick up as I wouldn't be home. At one point, I had 11 (ELEVEN) of their bottles! Even when I did leave a bunch of them out, their stupid driver delivered water but wouldn't take the empty ones! ELEVEN! I canceled but still have SEVEN empty bottles! Their website & customer service is pitiful at best. Avoid them. read more

The lady knocked on my door and asked if I was interested. I signed up for a white dispenser and 5 bottles for a deal of $32 and she made error for black. She said she would rectify it and she never did as I got a black dispenser delivered. Called her directly as I saved her number earlier, she became hostile n asked me to reach customer service. I immediately called customer service to cancel and refund my money. They said my money will not be refunded its in the TOS. We agreed for them to collect the black dispenser and 5bottles same day, they said it was not possible and we agreed for Tuesday. Only for the pickup guy to come and got only the dispenser without taking the bottles cos it still had water in them. I had canceled my subscription but they won't take their bottle. Now they are charging me for it cos my credit card is till on file which they refused to delete. Not sure what to do at this point. Pls RUN do not subscribe. read more

They are HQ'd outside Texas but the only ones delivering cases of Aqua Pana. Their delivery & product is fine. We set up 20 cases Aqua Pana every 2 months but needed to change that. They continue to regularly raise their prices and delivery fees. Their website is the worst. Cannot change scheduled deliveries with certainty or delete recurring delivery periods once you set it up. I spoke to one rep who was supposed to remove scheduled deliveries so I could start over again. He didn't. They still scheduled a delivery we didn't want. You can NOT cancel online. You have to sit and wait listening to a robot menu then a recording over & over waiting to get thru to a rep. Agree with Michelle Z. - AVOID!!! read more

Takes forever to get in touch with a customer service rep. There is no one to help you if you have questions or concerns. Just held for 55 minutes trying to cancel service. After reading Michelle Z's review, I wonder how long before we can actually close our business account with ReadyRefresh. I would give them 1/4 of a star if the rating would let me. read more