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    Puma Moving Company

    4.8 (321 reviews)
    Open 9:00 am - 3:00 pm
    Updated 3 months ago

    Get pricing & availability

    Response time

    3 hours

    Response rate

    75%

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    Services - Puma Moving Company

    In-state moving

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    Puma packed a heavy cast iron pan on top of electronics with no packing paper anywhere, and oddly it was all on top of 3 pairs of shoes
    Rock M.

    I have only written 13 yelp reviews, all 5 stars because I don't waste my time writing reviews unless I really appreciate the excellent service/food. But Puma Moving was the opposite and deserves zero stars. I hired Puma because of their good yelp rating and immediate availability as we signed a new lease on the 28th of the month and were looking to move ASAP. They came on Sat to pack everything into boxes and move the boxes/furniture on Sun. Sun morning, I needed some items that they had already packed the day before. While opening a few boxes looking for the items, I quickly realized the packing job, which we paid $1100 for (this is just for the packing for our SF condo, not moving) was a complete disaster and would probably lead to damaging our things if moved. As an example, one of my laptops was haphazardly thrown into a box on top of misc shaped hard items with zero paper packing/bubble wrap. I also have a large bonsai tree in a delicate mud filled glass pot, which they oddly put in a cardboard box, unlabeled! It did not even have an arrow stating to keep upright and the branches were bent to fit in the box! Given how poorly the boxes were packed, we didn't trust the same movers to come back the next day, so made the hard decision to cancel the move. Things started out poorly. They showed up to pack items with just flat boxes and tape, but brought a giant moving truck and were so rude to my door man, that he actually called up complaining about the movers being "very aggravated" as they were trying to park. Puma had asked us to reserve parking for the move day. We live in a high-rise condo/hotel and reserved the loading bay that fits semi-trucks for the move day/Sun. There are many large van sized visitor spots available in my building anytime, but not moving-truck sized spots without reservation, but Puma had scheduled a move for another customer immediately after our packing, so drove a full sized moving truck here. They eventually found street parking and told us we were responsible for any parking tickets they received. I asked if it was an illegal spot to make sure they wouldn't get towed, and the manager Ricardo said it was two metered parking spots, but they didn't bother filling the meters. When I asked him why he didn't fill the meters (which can be paid by credit card) he tried to convince me the parking tickets would be cheaper than paying the meter. Obviously not true, so my wife went out to pay the meters. $8 later, problem solved. They quoted us over email $300-$360 for packing material, which seemed reasonable (it's just my wife and me in a 2bdrm SF condo and they did not pack one of the bdrms). When they finished packing, they charged us $760 for packing material. As I found out later, they did things like pack a rubbermaid storage box into a cardboard box 2x its size and otherwise empty (see pic), so it's not surprising they came out to double the estimated packing material. Also, we have a white cashmere throw on our couch and later found it in one of the boxes, as they had used it to wrap a statue as packing material. Wtf? I also packed a bookshelf of books. When I opened a box of the books, the books (along with my nice book ends) were thrown as if they just swiped their arm across the shelf so that none of the books were stacked in the box but in every direction. They did the same thing with shoes, throwing them randomly jumbled in a box, though they said they would layer the shoes and put packing paper in between the layers, when we asked how they pack shoes. I feel bad giving any business a one star rating, but this was a completely failed job. It was a tough to cancel the move because we didn't want to delay our move past the weekend and have to take time off work. Also, EVERYTHING of ours was packed in boxes that were poorly labeled only with the room (e.g. kitchen, office) or not labeled, so we had to search through a lot of boxes to even find clothes, toiletries, cups, etc. to last us to when we can find another moving company. The only positive thing i can say about them is the manager Ricardo packed carefully, but the other workers clearly were very sloppy. I actually tipped them after the first day since they seemed to work hard, and I was not there for most of the packing, so didn't realize how poor of a job they did until the next day when I opened some of the boxes. Zena, the office manager, who was our main contact, was responsive and professional, and when she saw the way the boxes were packed, said that wasn't the usual way they packed and only charged us for the original packing material quote ($360 vs. $760). She also let us cancel the move without a fight. We still ended up paying the $1100 for packing, but my wife and I spent our Sunday repacking more than half the boxes that they packed so poorly. Money wasted, time wasted, and still no move. Hopefully, our replacement movers do a better job.

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    2 months ago

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    2 years ago

    PROFESSIONAL. In and out. Fast reliable and affordable. I'm ready to move again just to give them my money.

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    2 years ago

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    2 years ago

    Shout out to puma moving company. Great quality and value on moving .I would refer others to get there stuff move .

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    2 years ago

    The movers did an excellent job from start to finish. They were courteous and professional. Not only did they save me time but also money!!

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    2 years ago

    Reliable, friendly customer service, affordable! All around great service! Will definitely be using them in the future!

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    2 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    5 years ago

    Everything went well in relatively quickly manner. I was impressed with their professional behavior. I do recommend Puma Moving!

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    6 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    Puma moved us to a new house in the smoothest possible fashion. They were efficient, economical, and friendly!

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    3 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    5 years ago

    I've used this company twice more (in 2015 and 2020) and both times met my expectations! Professional and got the job done!

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    5 years ago

    Loved that Khyll and Ervin showed up on time, very effective, reliable and with safety measures.

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    7 years ago

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    4 years ago

    Zena provides the best customer service! A pleasure to do business with!

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    6 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    5 years ago

    great team, showed up on time. worked HARD. friendly crew and they made it happen. highly recommend these guys

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    Review Highlights - Puma Moving Company

    Great customer service from Zena to get the ball rolling then good service from 2 the guys who came the day of move.

    Mentioned in 85 reviews

    Read more highlights

    Army Street Mini Storage - Bye army street!  Thank you!

    Army Street Mini Storage

    (29 reviews)

    Potrero Hill

    I unfortunately have had more storage units than one should because I tend to move about and think…read moreI may want to move back. This was by far the most accommodating and nicest staff I've ever come across. They are diligent about contacting you about any changes. They took care of me and helped me out on several occasions above and beyond what they needed to...I won't site examples because I don't want them to be bullied into doing the same for everyone that demands the same. But they really were so accommodating. If it weren't for that fact that I spent several years paying for a storage unit in a place I was not coming back to, I was actually sad to leave the place. Wondering when would there ever be an occasion for me to come back to army street storage unit? I actually had to have them cut off my lock because I couldn't remember my code ‍. They do it for a very fair rate, immediately on site. The actual moment he cut all the way through the lock I screamed that I found the code on my phone! We had a good laugh and he helped me acquire a new lock to temporarily keep my stuff safe. Great staff. Very reasonable prices. Accessible units (no riding an elevator and using annoying carts over and over just pull your car through the gate and right up to your unit). Also seem to allow storage of vehicles if that is your need. I Highly recommend!

    My stuff isn't stolen. The billing is timely and correct. Professional staff. Clean restroom for…read morecustomers.

    Trico Long Distance Movers - loading professional moving truck

    Trico Long Distance Movers

    (45 reviews)

    Potrero Hill

    Just completed two shipments with Mark and his team. And they are AMAZING!…read more We have a full 2B2B of stuff moved from San Francisco Bay Area to New York in May 2025. My friend recommended Trico and I decided to go with them due to: 1. The very reasonable and affordable price; 2. The smooth communication with Mark and how considerate he is in helping us finding the best solution tailored for us. My move is a bit complicated due to a lot of uncertainties in my schedule, my move-in place and payment methods. Mark is always there to help and accommodate my various requests. The whole moving process is efficient and handled well. Our 108+ pieces of boxes arrived at New York safely and well kept. This nice process has prompted us to do another business with Mark later in May to ship our vehicle from the Bay Area to New York. Again we get a reasonable price quote and fast service. They even allow us to put stuff in trunk which helps us a lot! The only hiccup is when the driver was to pick up our car, the driver seemed to not knowing about the trunk luggage policy. It was at about 7pm PT and we got connected with Trico's after-hour service team immediately. And then things are solved! I am very happy I find Mark and his team and would definitely like to do business with them again in future!

    I recently had an outstanding moving experience with Trico...moving from San Francisco to Northern…read moreIndiana. Arrived 5 days early with the most hard working, fantastic delivery/driver. Could not ask for more. James Brown

    Puma Moving Company - movers - Updated May 2026

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