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    Puente House

    3.8 (16 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 2 months ago

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    7 years ago

    Helpful 1
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    1 year ago

    Helpful 1
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    2 years ago

    Helpful 1
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    2 years ago

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    8 years ago

    Helpful 3
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    2 years ago

    It's a shame that the Puente house tells the residents how to do AA. Instead of letting them have their own experience. Not really helpful.

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    Karl M.

    Helpful 4
    Thanks 2
    Love this 2
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    6 years ago

    Helpful 1
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    7 years ago

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    Karl M.

    Helpful 8
    Thanks 1
    Love this 2
    Oh no 1

    6 years ago

    Helpful 1
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    7 years ago

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    Karl M.

    Helpful 1
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    Photo of Cam P.
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    8 years ago

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    Photo of Karl M.

    Karl M.

    Helpful 3
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    Photo of Harlan P.
    125
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    19

    9 years ago

    If you use this place for what it is supposed to be used for its amazing. Nicest of its kind by far in the area.

    Helpful 2
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    7 years ago

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    Photo of Karl M.

    Karl M.

    Helpful 4
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    Love this 1
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    Photo of Eric R.
    132
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    7 years ago

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    8 years ago

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    11 years ago

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    Karl M.

    Helpful 8
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    Ask the Community - Puente House

    Hello, can a person coming from cdcr come here? My son is to be released next summer. Thank you!

    I'd go elsewhere to be honest

    Don’t See Your Question? Ask Away!

    Review Highlights - Puente House

    The structure, management love and patience @ PH made all the difference in the world to me.

    Mentioned in 4 reviews

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    Aurora Charter Oak Behavioral Health Care

    Aurora Charter Oak Behavioral Health Care

    2.3
    (170 reviews)
    2.0 mi

    Mental Health and The quality of the care I receive every day is first and foremost compassionate…read moreand kind. I never feel rushed or hurried. My therapist (Paula) is one in a million no matter what I bring into group with me she is comforting and has a rare instinctive nature to help people bring their issues into the open, and then helps them heal. There are a multi of reasons that Aurora works and it starts with support staff one of them (Luis) runs the cafeteria and having eaten there more than a few times and let me tell you he runs it like a well oiled machine. There's not enough space to mention everyone that makes Aurora the best mental health facility but I would be remiss to not mention a few people who spend their lives helping their peers. LeeAnn, Mati, and Lydia are always near if anyone needs anything from checking us in every morning to helping out in the cafeteria making sure everyone gets help to their table. That may not seem like much but these women are trained professionals they have other important responsibilities at Aurora but they make time to help out and in other areas. Another person I'd like to mention is our RN Gigi she is on top of everything from making sure everyone stays healthy and happy I don't know what it is but whenever I see her I just start thinking of how much she loves her job. There are counselors who are so supportive, Jenn is one of the people who help us talk through our problems James is another who helps to make Aurora a safe space I know I'm rambling on but this place these people do so much for so many with little to no recognition. I can sum this up by saying unequivocally if not for Aurora Charter Oak I would not be here now. Please don't be afraid if you need help call them if they can help me they can help you too.

    Been here a few time. The staff is nice, it's not super nice building but it's not terrible. Stayed…read moreon a hold, tons of doctors that assign, discharge doesn't take too long. Rooms are standard, tons of parking, visitors permitted and nurses are friendly

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    Aurora Charter Oak Behavioral Health Care
    Aurora Charter Oak Behavioral Health Care
    Amy Roberts, CEO and Robin, CEO! I'm truly honored and thankful!

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    Amy Roberts, CEO and Robin, CEO! I'm truly honored and thankful!
    Glendora Canyon Transitional Care Unit

    Glendora Canyon Transitional Care Unit

    3.7
    (44 reviews)
    3.6 mi

    It's received 5 and deservedly so. I have visited my friend for over a year and a half. I have…read moreobserved the cleanliness of the facility on all floors. The staff are very friendly and the nurses are well trained. They have been attentive to my friend. Male or female nurses have chosen this field and love what they do!

    Do NOT send your loved ones here…read more My family member spent 6 weeks in this facility. She came in with an infection that was not treated through its course; she finished her course of antibiotics, but her symptoms returned shortly afterward. She got weaker and weaker, and complained of abdominal pain. The staff did nothing; one nurse even had the gall to tell me there was nothing to do for stomach pain. I had to ask them to take blood and stool samples, and when the results finally came back positive for C Diff, I learned they had not even started her on a course of antibiotics despite having the results in hand! In that moment, I insisted that they transfer her to an ER immediately that night; she was so weak she could no longer stand or use her arms and hands. I regret so much not taking this action sooner; it's unbelievable to think you can't trust medical professionals to take basic care of your loved one. Prior to that, my family member reported that the folks leading her physical therapy appointments were often on their phones, and disengaged with her care. The food is also the worst of the 5-6 hospitals and facilities my family member stayed at in the area. The staff is largely unresponsive. The social worker at the time (Joy, winter 2025) set up a good informational meeting with the care team when my family member was first admitted; then she promptly disappeared. She would not return phone calls; she was always "in meetings". When I finally would connect with her, she would promise to stop by to visit my family member to communicate with her. Days and days would go by, no visit, no returned phone call. Absolutely unprofessional and shameful. Search previous low-star reviews, and you will see a pattern. Re the care my family member received: she was in such bad shape when she left Glendora Canyon and went to the ER (colitis, sepsis, then she had a stroke) that she spent 2 weeks in the ICU, and then another month recovering in a hospital. Glendora Canyon, her health was in your hands and you deeply failed her. SHE ALMOST DIED in your facility. And finally, adding insult to injury, when my family member was taken by ambulance to an ER, they lost her personal items that were in her room. I tried in vain to find them; they first gave me two bags of someone else's clothing and items, and then tried to push someone's else items on me. At the hospital my family member went to, I met family members of a different Glendora Canyon TCU patient who had his phone and iPad go missing when he was also transferred to a hospital, also for not being cared for adequately at Glendora Canyon. So this is a theme. Beware. Terrible establishment; do not send your loved ones here!!

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    Visiting Edgar Bravo
    Visiting Edgar Bravo
    Glendora Canyon Transitional Care Unit
    Glendora Canyon Transitional Care Unit

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    National Council on Alcoholism and Drug Dependence

    National Council on Alcoholism and Drug Dependence

    3.0
    (2 reviews)
    1.6 mi

    I'm extremely disappointed with the level of professionalism at the NCADD office in Covina. This is…read morea place that's supposed to help people struggling with addiction, yet the way clients are treated--especially by the front desk--is completely unacceptable. Every interaction my husband has had with the receptionist, Dana, has been rude, dismissive, and unhelpful. As the first point of contact, her behavior sets the tone--and instead of support, it feels judgmental and degrading. Instead of taking any responsibility for her behavior, she turns situations around to make others seem like the problem, which only adds to the frustration. They are also very quick to take your money, but when it comes to answering questions about what you're paying for or getting basic help, they are unwilling and unhelpful. When I called on April 6th, simply to ask how to file a complaint (NOT for any personal or protected information), I was met with the same attitude. I was given false information, told I couldn't be helped, and then hung up on. I called back and spoke to a counselor, Ed, who was also unprofessional--making assumptions about my husband's behavior and failing to show the empathy expected in this field. People struggling with addiction are dealing with real-life stressors, and this program should be a place of support, not judgment. These programs are not cheap, and people are trying to get their lives back on track while balancing work, court requirements, and family responsibilities. Treating them like they don't matter defeats the entire purpose of what this organization claims to stand for. I don't understand how the director, Everett, allows this type of behavior from staff in an environment that is supposed to help people. Young adults also come here for guidance and support, and this is not the kind of treatment that encourages them to continue seeking help. Very disappointing experience. I truly hope management takes this seriously because this kind of environment does more harm than good.

    Came here for treatment on my own and it was great. I had William as a counselor and I also had a…read moregreat experience where I feel like the counselors really listen to me and I did a three month program and graduated the receptionist. Jackie is wonderful. I'm very happy that I decided to go there

    Puente House - rehabilitation_center - Updated July 2026

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