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Glendora, CA

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Concentra Occupational health - Swollen knee from work

Concentra Occupational health

1.5(40 reviews)
3.7 mi

I had a very disappointing experience at the Concentra location in Irwindale on Arrow…read more I came in to complete multiple pre-employment requirements under a tight deadline. At check-in, I handed the front desk employee a 7-page order packet. He even commented on how thick it was and said he would keep it "to the side just in case we need it." I was told to wait and was eventually called back for my drug screen only. The medical assistant who helped me was kind and professional. However, when I returned to the front desk to complete the rest of my required labs (blood work, vaccinations, and TB test), the same employee stated that I "only had the drug screen form" and claimed only the first page had a barcode. That was incorrect -- each page had a barcode, and all seven pages were provided at check-in. By that point, the paperwork was no longer on his desk. After additional waiting, the manager came out and explained that blood draws are not done on weekends and that I would now need a new barcode for the remaining services -- even though the original packet included everything. Because the full order was not properly reviewed at check-in, only the drug screen was processed. I am now left trying to resolve this issue and meet my employment deadline due to an error that was not mine. The manager was apologetic and professional, which I appreciated. However, the front desk employee was dismissive throughout the interaction and never returned to acknowledge the issue or apologize. Front desk staff set the tone for a medical facility. I hope this location reviews its intake procedures to prevent this from happening to others.

I came here at 8 am on a Thursday, I experienced an injury at work and they sent me to this clinic…read more So far I have been waiting for almost 4 hours and for an urgent care place to only have one doctor is unacceptable. Avoid coming here at all costs.

Building Blocks Therapy 4 Kids

Building Blocks Therapy 4 Kids

4.0(20 reviews)
4.0 mi
Established in 2014
Free estimates

Our experience with Building Blocks Therapy 4 Kids ended up being incredibly stressful. When our…read morechild's primary therapy schedule changed, we gave this clinic plenty of notice that we could no longer make our usual slot. Instead of being understanding or offering alternative days, the clinic was completely rigid. The therapist suggested overlapping a virtual OT session with our child's other therapy. We were open to exploring this, but we explicitly told them we needed a brief phone call with the other provider first to figure out logistics and make sure it wouldn't cause double-billing issues with our insurance. Shockingly, the clinic refused to do a simple 5-minute coordination call unless it was during a paid, billable therapy hour. Because they refused to coordinate, we never agreed to the virtual session. The therapist went ahead and scheduled it anyway without our consent, and when we didn't attend, they penalized us with a late cancellation fee. When we tried to clear this up with the owner, her response was incredibly defensive and hostile. She actually and repeatedly blamed us for prioritizing our child's other medical needs, complained about which therapy was scheduled first, and even threatened to cut off services entirely. There was zero accountability or apology for their communication failures. Parenting a child with special needs is hard enough without having to deal with a provider who lacks basic empathy, refuses to collaborate, and tries to force unauthorized fees.

Incompetent, Nasty, condescending, passive-aggressive, and disrespectful owner…read more Oh, what a "shining example of professionalism"- Meagan- the Incompetent owner. Actually, the Incompetent owner Meagan is extremely unprofessional in her email communications and does not conduct proper assessments for the children in her care. The incompetent owner also fails to maintain consistent documentation or proper progress notes following therapy sessions. Instead, the incompetent owner lazily provides only a closing report, which is vague and does not clearly outline a child's developmental progress. Per her minimal requirement, the therapists do not appear to take detailed assessment notes during each session to properly track a child's progress over time. My child was under their care for one year and only two notes were documented. When I raised this concern, the incompetent owner sarcastically referenced "signature logs" during the discussion rather than addressing the lack of clinical documentation. It gives the impression that the incompetent owner's priority is not the child's developmental progress, but rather the COLLECTION OF PAYMENT from the Regional Center, parents paying out of pocket, or medical insurance. In my opinion, the incompetent owner lacks professionalism, compassion, and the ethical responsibility that should come with operating an occupational therapy practice. I would not recommend this company or this incompetent owner. Based on my experience, the incompetent owner demonstrates a concerning lack of professional ethics, accountability, and genuine care for children. I'm sure the incompetent owner will leave a condescending and passive-aggressive response below hence showcasing her character and directly demonstrating her sense of professionalism... or lack thereof. A class act... such is from an incompetent owner.

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Building Blocks Therapy 4 Kids
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Building Blocks Therapy 4 Kids

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Glendora Grand - occupationaltherapy - Updated October 2026

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