Stunned at the disregard for patient safety. I would not send my parents to this location. I work…read morein patient transport and although I can look past the rude interactions with certain staff members, I'm in awe of the sketchy circumstances they create in order to push out patients to where they insist on transporting; regardless of patients' wellbeing. It's been too many times that I've encountered this to not speak up and warn potential families.

When looking into any facility that is portraying the service of care always look at the most…read moreminute things like, is the floor dirty, are there stains on the walls? Etc. That said if the facility cannot keep up with those basic items of maintenance, how would you expect them to care for someone whom you Love and hold near and dear to your heart. Upon review I've come to know that this place provides sincere care and what that means is the "certified nurse assistants" whom hustle and bustle up and down those halls to answer call lights, feed, change, read to their patients and so much more is what makes this facility worth writing about. It's not the registered nurses, or the dietician's or the LVN's those people you'll find sitting behind a desk somewhere hiding out I can only imagine because their lazy. The CNA's are what make Royal Crest the best! Get to know them for they will be the ones whom are providing that 24-hour around the clock care that will be issued to your loved ones they are the unspoken of heros in this place so before committing always do your due diligence and check this place out.

I'm going to preference this review by saying caring for psych patients is HARD, EXHAUSTING WORK…read more I have a family member who is in their psych unit. I've found the social workers and staff to be responsive to all of my inquiries and genuinely concerned for the health, welfare and general living conditions of my family member. The facility has activities for the residents on a regular basis As with many facilities the food isn't 5 star, but we must keep in mind this is a hospital, not a resort. That being said, I do wish they would use more quality ingredients with more variety for those clients who can enjoy a more varied menu. The facility buildings are old, the maintenance staff does the best they can with what they have to work with. I suspect the owners of the facility are dealing with a limited amount of funding with what SSA and private insurance pay (plus they have to make a profit) and the general cost of healthcare rising exponentially. It has been my experience, if you want your loved one to receive good care, you have to be an involved participant in that care. Be vocal, courteous, and be relational.

Called ahead to inform that we wanted to visit an ex-inlaw in this facility. From first contact to…read moreactual visit... they rolled out red carpet. Front desk very kind and helpfull. As large as this place is, it seemed everyone new our friend well. Very clean place. Left a bit sad but knowing that our friend was being well cared for. Whilst there I conversed with a couple other persons living there. All expressed positive vibes.

My mother went from Foothill Presbyterian Hospital to Glendora Canyon Transitional Care. She was in…read morethe hospital 11 days and had surgery. She was in Glendora Transitional for 14 days. The Staff: The nursing staff was awesome. Very helpful and did whatever was needed to make her comfortable. She had a wound on her lower back. The wound specialist comes in every day, checks it, changes the dressing, and makes sure she is comfortable. Mom is Incontinent, is not aware if she has had a bowel movement or urinated. That was on mom's record. Someone would come, check, and do what needed to be done without my mom feeling embarrassed. Then she needed to be bathed, could not have asked for better care. The maintenance crew was great. Several of them spoke Spanish, as does my mother, and they would visit with her and see how she was doing. They do their job and ensure the patients' needs are taken care of. God Bless them. Therapy: Each physical therapist who worked with my mom was kind, helpful, and spoke clearly to you. She has 98% hearing loss and 5% word comprehension. Very respectful of her and to her. The Director, David, makes sure he has a hand on everything that is going on in the Facility. On the first day my mother was there, he made sure to check in with me to see if we needed anything or had any concerns, so I would contact him. At the end of the 2nd week, I spoke with the Social Worker, Joy. She was polite and courteous, but when it came to trying to have my mother discharged (she had met everyone's expectations of how well she is progressing. The PT Director indicated she was ready to go, as well as his staff, except Joy. She insisted she had to stay longer. I spoke to David; he looked into the concerns I had and agreed that she could go home. Her body was healing, but her emotional state was getting worse. My mother is 101 years old, and I was looking out for her best interest. Thank you to the Director for understanding, the nursing staff for making mom feel at home, the physical therapy staff, and the maintenance crew. The rooms, the halls, everything, were clean to perfection. God Bless Everyone

Do NOT send your loved ones here…read more My family member spent 6 weeks in this facility. She came in with an infection that was not treated through its course; she finished her course of antibiotics, but her symptoms returned shortly afterward. She got weaker and weaker, and complained of abdominal pain. The staff did nothing; one nurse even had the gall to tell me there was nothing to do for stomach pain. I had to ask them to take blood and stool samples, and when the results finally came back positive for C Diff, I learned they had not even started her on a course of antibiotics despite having the results in hand! In that moment, I insisted that they transfer her to an ER immediately that night; she was so weak she could no longer stand or use her arms and hands. I regret so much not taking this action sooner; it's unbelievable to think you can't trust medical professionals to take basic care of your loved one. Prior to that, my family member reported that the folks leading her physical therapy appointments were often on their phones, and disengaged with her care. The food is also the worst of the 5-6 hospitals and facilities my family member stayed at in the area. The staff is largely unresponsive. The social worker at the time (Joy, winter 2025) set up a good informational meeting with the care team when my family member was first admitted; then she promptly disappeared. She would not return phone calls; she was always "in meetings". When I finally would connect with her, she would promise to stop by to visit my family member to communicate with her. Days and days would go by, no visit, no returned phone call. Absolutely unprofessional and shameful. Search previous low-star reviews, and you will see a pattern. Re the care my family member received: she was in such bad shape when she left Glendora Canyon and went to the ER (colitis, sepsis, then she had a stroke) that she spent 2 weeks in the ICU, and then another month recovering in a hospital. Glendora Canyon, her health was in your hands and you deeply failed her. SHE ALMOST DIED in your facility. And finally, adding insult to injury, when my family member was taken by ambulance to an ER, they lost her personal items that were in her room. I tried in vain to find them; they first gave me two bags of someone else's clothing and items, and then tried to push someone's else items on me. At the hospital my family member went to, I met family members of a different Glendora Canyon TCU patient who had his phone and iPad go missing when he was also transferred to a hospital, also for not being cared for adequately at Glendora Canyon. So this is a theme. Beware. Terrible establishment; do not send your loved ones here!!

The RNA program is amazing especially Malinda and Lori ,I am at this facility and I have been…read moreworking with these ladies and these two have helped me progress so much since I got here, also cna karen is amazing as well

Please stay far away from this place, especially if you care about your family members! These…read moreworkers are the most incompetent, uncaring, rudest people I've ever met in my life. They do not take care of my family member what so ever. Did not schedule their appointments in a timely manner nor care about their dialysis schedule. This place is absolutely horrible and I felt bad hearing everyone asking for help while being ignored by everyone at this facility. Multiple people would press the call button and they would not get answered until OVER 2 hours later. Absolutely ridiculous, don't even get me started on the food they're feeding the patients too.

WOW is what comes to mind…read more Where do I begin?, for starters the staff are all seasoned veterans with extensive first hand knowledge of ALL TYPES OF CARE/ so much so that the care provided is custom tailored to each individual resident, taking into consideration, many factors . Factors like , ( companionship ) ( lighting) (self talk techniques) ( diet) ( identifying and eliminating certain triggers) etc..... And NEXUS , the Strategic interface to track and account for all activities and schedules ! WOW again . Also taken into consideration at SILVERADO, is how different psychologically relevant stimuli effects residents mood overall participation in the community and overall quality of life ! All of this custom tailored to their specific diagnosis ? "WORTH EVERY NICKEL! SILVERADO you are a truly a Beacon of light in an otherwise dim space! More facilities will be adopting at least a couple of Silverados' brilliant concepts if not all of them soon! THANKS SILVERADO FOR RAISING THE BAR ! John Chamichyan ( SERG DYNAMIC MEMBER) ALLEGIANCE HOME HEALTH CARE INC.

I am reviewing Silverado memory care in Azusa with a full 5 positive stars because they have earned…read moremy trust, care and respect for the compassion and caregiving towards my family member. It is difficult when someone you love is hindered by Alzheimer's and Parkinson's and chaos's ensues because you don't know where to go or how to handle, but I'll say Silverado has the knowledge and experience to put us all at ease. Liz and Veronica are more than lifesavers in this sea of confusion regarding memory loss. I am blessed daily knowing they care for my mother in law. Only 5 stars because that is the top otherwise it would be 10! I'd be remiss if I did not give a shout to the other staff members Dorothy, arianna and elyssa. Not least our night nurse Glinny who is fabulous. With all this care you can't afford not to be in the best hands if this is where you find yourself in life now!!

If you're in struggles finding a trustworthy rehab center? Ms Danica Cruz is the right person who…read morecan help you. My relative was looking for rehab center after surgery. She gave us many advices from insurance, medical and financial aspects. She is a very professional and knowledgeable person. We are very grateful to her arrangement. We believe you will have the same feelings as us.

This place is really nice and all I have met was friendly staff that seem to really care and that…read moreis one of the most important things to know that the staff cares I am having a wonderful experience with Amanda and Justin and all the CNA's and help they're kidding to my mom And I hope it continues. I'm thankful for the entire staff and the type of care that they are providing to all of the seniors and elderly and those whom are sick and cannot provide for themselves and is really nice to see that there is a genuine adoration to serve the needy here

Our family had the opportunity to utilize the services provided by La Verne Manor on three separate…read moreoccasions and times. Two of the cases required Hospice Care. We are repeat customers and would highly recommend this facility. The facility is clean, safe, and the staff is very professional. Mike Tanada, Director, is very knowledgeable, experienced and goes the extra mile for the patients and the family. He was in constant communication regarding the patient care, needs , and concerns. I transferred my Dad from a facility in Bellflower that was in no way comparable to the quality of service received and provided by La Verne Manor. It was a huge relief for our family. I would highly recommend La Verne Manor. Our family is grateful and blessed to have met Mike and La Verne Manor.

As the Director of Business Development for nearby skilled nursing facilities, we look for quality…read moreAssisted Living Facilities in the area that are compassionate and well equipped to handle different levels of care. We continuously send patients to La Verne Manor for this reason. Mike at La Verne Manor is great to work with. He really cares for his residents and ensures to provide a facility where residents can thrive in.

My sister was so well treated and cared for at the Beacon Health Care Center that she cried on the…read moreday she checked out, saying she would miss everyone there. All of the Beacon staff members worked as a team to make her as comfortable and happy as possible. Beacon provided professional and intensive therapy to restore mobility in her legs, and to treat major sores on her feet and posterior areas. All areas of the facility were kept clean and good smelling. The atmosphere was pleasant, quiet, and stress free. The office members were efficient and personable. The Social Services Director Araceli Ponce and her Support Staff were tremendously helpful in providing information about Carmen's needs, progress, insurance coverage, and what other institutions could provide care beyond her stay at Beacon.

This place is unlike any other place I've been to: Bright with natural sunlight, clean, and modern…read more Service staff seems to be great and attentive to their residents. So far there have been no complaints from our family which is always a plus!

My Brother who is Deaf & Paralyzed has been at the Covina Rehabilitation…read more Center for a little over 1 month now. Yesterday was his Birthday & when we came to visit him they had Birthday Balloons for him at his bedside. I go everyday to see him, I bring him his LATimes News Paper and it's nice because the facility is only a few blocks from our home. Everyone who works there is Fantastic & Amazing. They know my Brother by name. It's sad to see some of the bad reviews online. I have seen with my own eyes "Everyday" when I go there. This Facility is great. We Thank God for each person that works there. They show love, compassion & outstanding quility of care for everyone who lives there. We Pray my Brother will gain his mobility back so he can come home. He had 2 strokes earlier this year in March & in June. We are grateful for the Physical Therapy Dept. that has encouraged & helped my brother learn & gain some of his mobility back day by day at this Facility. I would recommend this location to anyone wanting to find a safe location

1 star. My family had a very upsetting experience at this rehab center while my grandpa was staying…read morethere. Multiple times we found him sitting for hours in a diaper soaked with urine, and sometimes with feces as well. His clothes would also be soiled, and staff often would not change him until a family member specifically told them to. Almost every time I visited, the hallway floor where his room was located smelled strongly like feces as soon as I got off the elevator. I hoped it was not coming from him, but as I got closer to his room, the smell would get worse and it often was him left unchanged. No patient should be left like that for hours. Many patients were left in bed all day everyday with little to no activity or engagement. Our experience was heartbreaking and I would not recommend this facility based on how my loved one was cared for.

My name is Steven Ceballos and i was a resident of pathways Azusa i got a job while i was residing…read morethere at Proterra electric bus factory - I purchased a truck while I was staying there - All said and done The time i was living there was a success - Ultimately I ended up back in prison for X reason, now I am looking forward to returning to the Azusa Sober living - Being that I continue to be homeless - I was kicked out of the program back in 2020 for arriving past the curfew drinking beer one Friday night - By the house managers Saul & Charles - The type of care was Good - The quality of care also was Good. Thank You -