I recently had the pleasure of working with Emily and Melody, the Sales Directors at Park View…read morePlace Assisted Living, and I cannot express enough how truly wonderful they are. Their compassion, kindness, and gentle approach shines through in everything they do. When they tours families considering a move into the community, they listen with genuine care and make what can often be a difficult decision feel comforting and reassuring. Their ability to connect with people and guide them with patience and empathy is extraordinary. I also want to acknowledge LeAnne, the Executive Director of Park View Place. She is an outstanding leader--hands-on, approachable, and deeply empathetic. LeAnne oversees the community with a warmth and dedication that makes residents and families feel like they are in the very best hands. Together, they create an environment that is welcoming, supportive, and truly centered on the well-being of every resident. Park View Place Assisted Living is lucky to have such passionate and caring leaders, and any family would be fortunate to choose this wonderful community.

I had a very disappointing experience at Parkview Place Assisted Living & Memory Care in Covina…read more While on shift, I witnessed extremely unprofessional behavior from a nurse on the memory care unit. She loudly used profanity What was most concerning is that the administrator was present and did nothing to correct or address the behavior. In a healthcare setting, especially one caring for vulnerable memory care residents, professionalism, respect, and accountability are essential. Unfortunately, none of that was demonstrated. This experience raised serious concerns about staff culture, leadership, and how issues are handled internally. Based on what I witnessed, I would not recommend this facility and will not be returning.

Stunned at the disregard for patient safety. I would not send my parents to this location. I work…read morein patient transport and although I can look past the rude interactions with certain staff members, I'm in awe of the sketchy circumstances they create in order to push out patients to where they insist on transporting; regardless of patients' wellbeing. It's been too many times that I've encountered this to not speak up and warn potential families.

When looking into any facility that is portraying the service of care always look at the most…read moreminute things like, is the floor dirty, are there stains on the walls? Etc. That said if the facility cannot keep up with those basic items of maintenance, how would you expect them to care for someone whom you Love and hold near and dear to your heart. Upon review I've come to know that this place provides sincere care and what that means is the "certified nurse assistants" whom hustle and bustle up and down those halls to answer call lights, feed, change, read to their patients and so much more is what makes this facility worth writing about. It's not the registered nurses, or the dietician's or the LVN's those people you'll find sitting behind a desk somewhere hiding out I can only imagine because their lazy. The CNA's are what make Royal Crest the best! Get to know them for they will be the ones whom are providing that 24-hour around the clock care that will be issued to your loved ones they are the unspoken of heros in this place so before committing always do your due diligence and check this place out.

My loved one lived here during his final 6 months of life. I can't praise this business highly…read moreenough. The staff makes all the difference. They are caring, kind folks who really do their best. There is a daytime nurse who oversees the care. She runs a tight ship and creates an incredibly strong team. The facility is nice, clean and smells good. The meal choices are varied and delicious. I'd highly recommend this assisted-living facility to anyone who has a need for it.

Love visiting my family member Lupe. Everyone works here. Yasss. The help is very friendly,…read morecaring and immaculately clean. I eat here also for a fee of 10.00 for breakfast. Pretty delicious here. The burgers are delicious as well. I really love this place for my family member as i know she's in a beautiful place. She was able to bring her own personal furniture so that she feels at home. They have a library and TV room, game room, entertainment here as well. I highly recommend this business for friends and family.

I had an interview for a Tuesday could not attend due to still having covid text the person for a…read moreSaturday interview and that was my day off I felt the interview went well said I would get an interview Monday came and went no call no nothing I called a week later left message for andi and still never got a call this company expects for you to be honest with a long survey but this can't be honest at all what a shame

This review is for one particular situation that took WAY too long to resolve. My aunt is living in…read morememory care and was sharing rooms with her sister, my mother, until my mother passed away. My got a new roommate and they did not get along. A single room became available and our family decided to move our aunt. Clearwater was told on a Friday at noon we would move our aunt on Tuesday. When we arrived Tuesday morning to move our aunt, there were no rooms keys for her room. Staff said they would work on getting keys made. Despite checking several times throughout the day for keys, no keys were available. This meant my aunt had to find leave her room unlocked when leaving her room and go find staff to lock her room. I contacted Clearwater the next day, Wednesday, and still no keys had been made. One excuse is that the person who makes/has access to keys was on vacation. (No one person should be in control of all room keys in a senior assisted living and memory care facility.) I went out of town for a couple of days. When I went by Saturday morning, 4 days after my aunt moved to her new room, no keys had been made. When I spoke with staff, I reiterated it was unacceptable. I also told them I would be writing a review and contacting their corporate office. Within an hour, keys were made and the problem was rectified. Clearwater was given four days notice my aunt was moving to a room that had been unoccupied for several days or more. Even after moving, it took four days and my stating I was going to contact their corporate offices to get keys made for her room. Unacceptable.

My mother, who had severe dementia, spent the last five months of her life at the Grove at Covina,…read morewhere Lisa, Summer, and Jamie went above and beyond my expectations to give her the best care possible. Mom really came out of her shell and never stopped smiling and cracking jokes as they loved, pampered, and went out of their way to make sure they understood just what Mom needed when she could not communicate clearly. Lisa is very protective and makes sure that all her residents feel safe and loved, which is crucial in order for people with dementia to live their fullest life. I am forever grateful to have found the Grove at Covina, and for the joyful times Mom experienced there, including her 91st birthday, just days before she went to heaven.

My family and I are traumatized from this place. My 85 year old cancer diagnosed grandmother stayed…read morehere for two nights. My family and I picked her up for dinner. While at dinner she expressed the experience she had had the two nights she was there. As my folks am I returned her to the house after dinner the owners daughter Summer raised her voice at us calling my grandmother all sorts of ungodly words such as 'evil' the daughter proceeded to raise her voice at us telling us that my grandmother was "unwanted" and that "she was not welcome here". All said in-front of her mother Lisa, who owns the business. Lisas response was just short of a shrug saying, "we're and family business". The owner was apologetic for her daughter Summers lack of professionalism. We were beyond baffled and dumbfounded by the interaction. I packed my grandmothers belongings as quickly as I could and we moved her out of the house immediately. If Summer spoke to use like that I am sickened to my stomach thinking of how she must have treated my sick grandmother while no one was around. Do not pay for the "room with attached bathroom". My family paid for the bedroom with the private bathroom. Come to find out the bathroom had two doors, one that led to the hallway and one to her room. The restroom was locked from the hallway side so she couldn't access it from her room. Besides the private bathroom being any but private it wasn't ADA compliant and she could not get her walker through the doorway. Since my grandmother did not have access to the attached restroom we were paying for, the owners thought putting a bedside commode would suffice. This house is every families worst nightmare when it comes to their elderly loved one.

Family Home was such a blessing to my mom and our family. My mom saw the caregivers as her own…read moredaughters because of the care , attention and Love she received. Being here my mom became more like herself again. Being social with the other residents, eating good fresh food daily, the assistance and kindness of the caregivers was the best. Family Home also helped us to understand my mom's dementia better and to have a good relationship with her. Family Home is the best. I highly recommend Family Home to anyone.

My mom was a resident there September 2019-September 2023. That length of time should indicate how…read morevaluable and great Family Home has been to our family and mom Maria. Working with Joel the administrator was great, he had great referrals, kind workers and the place was kept in great condition. This place kept my mom alive for the last 4 years with dementia, up until we had to put her on hospice care which she past away in the home. Don't get me wrong it takes a team effort to keep a person alive and strong in the senior care industry and most people think that they pay for care and are hands off after that, as it should run on its own. You have to be involved in every aspect of your loved ones senior care right until the end and Family Home gave me peace of mind that my mom was taken care of.

Recently Merrill Gardens had a Valentine's dinner for the residents. The dinner was fabulous!! We…read morehad steak and lobster, yes both and they were delicious. Everyone had a wonderful time. Thank you Merrill Gardens.

I may be ahead of myself but wow!! Impressed with this place. New facilities and pricing is very…read morefair compared to others around that do not compare! Food is fresh, hot and tasty. Chef is awesome! Order off menu daily. The previous place you order a week ahead and it didn't make sense. Nice to order what you may feel like that day! My mom says she's on a cruise without the water! Beautiful place with lovely and caring people that work there! Communication has been beyond my expectations. GM Sherry is an inspiring soul and Erin has handled my mothers move with great professionalism! I couldn't be happier.. I hope they can hold up these expectations they set from day 1. if house keeping does a great job, This is a 10+ so far.. You won't be disappointed!

My mother, who has dementia and is quite difficult, lives at The Terraces now. Her room is clean…read moreand has a lot of natural light. The staff, the nurse, and the sales director are all easy to contact and are very helpful. I am quite confident that my Mom is getting great care and is safe. She enjoys the daily activities and participates in them. They are a necessary diversion for her. The staff at The Terraces has made this a seamless transition for my Mom as she acclimates to her new surroundings. Thank you.

Ok, I've waited a few days to post this review, but after reading the 3 reviews before this, they…read moreare suspect at best. All made around the same time, and very little real info. We moved my mom into the Terraces, almost a year ago. When we first moved her in there, it seemed really nice, loving and dignified. The management and caregivers, really cared, and showed my Mother, so much love, and care. The place was clean, upbeat, and fun for the residence in their care. It stayed that way for about 8 months, and then suddenly, the executive director was fired, and shortly after that, the nurse on staff. I don't know why and can't speak to that, but both of them were very loving, and really cared about the residents. About 2 months later, Agemark brought in a new executive director, and that director brought in their own staff nurse. Suddenly, caregivers and staff members, were getting let go, or quitting in droves. All these fun, loving, and really caring people, were being replaced by people, that were just there to earn a paycheck. All the care, and love, that the residents were used to, was replaced with glorified baby sitters. I literally took a picture of 2 caregivers, sitting at a table, staring at their phones, while the residents were left on their own. Another time, a resident, who was in a wheel chair, had got up, and walked into the activity room, and fell and fractured her arm. All 3 caregivers on the floor, were in the elevator room, laughing about something. I literally had to scream for them, to come and help her. Some of the residents are left dirty and sitting in their own filth. There is also one resident that is hyper-aggressive and had literally attacked a few of the residents, and even 2 of the residents family members. This of course was reported to the executive director, who just said he has dementia, and there was nothing that could be done. He, should not be in this facility, and should be somewhere that he and others can be safe. The place has become very dirty and the cleaning has not been kept up. There are missing moldings, the curtains around the windows in the hallway were all taken down, and not replaced. The carpets all have spots, and the floor in the dining area, is sticky to walk on. I decided to call Agemark corporate, and let them know about the issues. They had no knowledge of any problems in the facility. Apparently, they were never reported. I also talked to the state, and found out that there are 2 open cases being investigated. We pay to have our relatives, cared for, with dignity and love, and under this new administration that has been replaced, and now it's all about the money. Luckily for us, we found a great new place, and moved my mom out of the Terraces. If you want your relative to be taken care of with care and dignity, then perhaps you will want to look elsewhere. I'm not saying that everything at the Terraces was horrible. There are some highlights: O.V. the chef, is amazing. He cooks with love, and makes sure that the residents, eat well. Some of the caregivers are there for the right reasons, and do care for the residents, and show them love. They are just overwhelmed, most of the time, and are treated badly, by the new management. This is a memory care facility, and most of the residents, need to be cared for with extra patience and love. They don't understand why they are there, and when I see caregivers getting annoyed or mad at residents, it just makes me sad for them and their families.

First this place works with Kasier under Medicare and is also a place for Kasier Hospice care and…read moreit has Palliative care with Kasier. My Mother -in - Law who had Dementia and was hard to take care off. We tried to take Care of her for almost 2 years but her Dementia got worse with her mood swings from anger and paranoid behavior. We hired help people who worked with disabled and Dementia people and installed cameras through the whole house to record everything. We used online and hands on Doctors care( Kasier gives you face to face online appointments as well sending pictures to your doctor for any reasons to get evaluated.) We document Daily, weekly and monthly habits of my Mother-in-law which was required by Med-cal. But because Dementia is a disease of the brain and the behavior and moods gets worse becomes harder to care for someone with this disease, it's becomes the hardest at night. My mother-in-law didn't sleep, always waking up 3 to 6 times a night and would not sleep. When we moved her to this loving place that gave 24 hours care and it had a graveyard shift that recorded everything. It worked with Kasier Doctors, working with her needs with her own Doctor from Kasier and the Kasier palliative Doctor also, that would visit her with a nurse. This place was down the street so we can visit everyday when my husband got off work and even get the updates. This place would call us and give us updates per text also, It also has cameras everywhere to record everything. We knew this was a good place because we did our homework ( research) we call and checked and reviewed 5 to 6 places before we picked this place. I talked to other people who had their loved ones at this place. I also checked if there were any complaints with Government website for inspections review. Med-cal and Medicare complaint board. Because we had conservative-ship over her health our attorney told us to get outside independent inspection review to make sure this was the right place for her. So we did and paid a professional that is used by the Los Angeles Courts. The professional gave the approval sent a copy to us and a copy to this place to show this was a good place for my Mother-in-Law and very clean. Our attorney visit the place and said it was clean also.

Both of my parents lived at El Descanso before passing. I cannot say enough about how amazing this…read morehome is. The cleanliness, color, care and food are rare in this industry. Very clean home. Colorful interior and backyard garden area (many fruit trees). The care is unsurpassed, because they did actually care for and about my parents and our family. And the food is made fresh (my dad never had any complaints). My mom had advanced stages of Alzheimer's, but we think she also really enjoyed the food. This is the place to go for extra special care and love!

WOW is what comes to mind…read more Where do I begin?, for starters the staff are all seasoned veterans with extensive first hand knowledge of ALL TYPES OF CARE/ so much so that the care provided is custom tailored to each individual resident, taking into consideration, many factors . Factors like , ( companionship ) ( lighting) (self talk techniques) ( diet) ( identifying and eliminating certain triggers) etc..... And NEXUS , the Strategic interface to track and account for all activities and schedules ! WOW again . Also taken into consideration at SILVERADO, is how different psychologically relevant stimuli effects residents mood overall participation in the community and overall quality of life ! All of this custom tailored to their specific diagnosis ? "WORTH EVERY NICKEL! SILVERADO you are a truly a Beacon of light in an otherwise dim space! More facilities will be adopting at least a couple of Silverados' brilliant concepts if not all of them soon! THANKS SILVERADO FOR RAISING THE BAR ! John Chamichyan ( SERG DYNAMIC MEMBER) ALLEGIANCE HOME HEALTH CARE INC.

I am reviewing Silverado memory care in Azusa with a full 5 positive stars because they have earned…read moremy trust, care and respect for the compassion and caregiving towards my family member. It is difficult when someone you love is hindered by Alzheimer's and Parkinson's and chaos's ensues because you don't know where to go or how to handle, but I'll say Silverado has the knowledge and experience to put us all at ease. Liz and Veronica are more than lifesavers in this sea of confusion regarding memory loss. I am blessed daily knowing they care for my mother in law. Only 5 stars because that is the top otherwise it would be 10! I'd be remiss if I did not give a shout to the other staff members Dorothy, arianna and elyssa. Not least our night nurse Glinny who is fabulous. With all this care you can't afford not to be in the best hands if this is where you find yourself in life now!!