I recently had the pleasure of working with Emily and Melody, the Sales Directors at Park View…read morePlace Assisted Living, and I cannot express enough how truly wonderful they are. Their compassion, kindness, and gentle approach shines through in everything they do. When they tours families considering a move into the community, they listen with genuine care and make what can often be a difficult decision feel comforting and reassuring. Their ability to connect with people and guide them with patience and empathy is extraordinary. I also want to acknowledge LeAnne, the Executive Director of Park View Place. She is an outstanding leader--hands-on, approachable, and deeply empathetic. LeAnne oversees the community with a warmth and dedication that makes residents and families feel like they are in the very best hands. Together, they create an environment that is welcoming, supportive, and truly centered on the well-being of every resident. Park View Place Assisted Living is lucky to have such passionate and caring leaders, and any family would be fortunate to choose this wonderful community.

I had a very disappointing experience at Parkview Place Assisted Living & Memory Care in Covina…read more While on shift, I witnessed extremely unprofessional behavior from a nurse on the memory care unit. She loudly used profanity What was most concerning is that the administrator was present and did nothing to correct or address the behavior. In a healthcare setting, especially one caring for vulnerable memory care residents, professionalism, respect, and accountability are essential. Unfortunately, none of that was demonstrated. This experience raised serious concerns about staff culture, leadership, and how issues are handled internally. Based on what I witnessed, I would not recommend this facility and will not be returning.

My mother, who has dementia and is quite difficult, lives at The Terraces now. Her room is clean…read moreand has a lot of natural light. The staff, the nurse, and the sales director are all easy to contact and are very helpful. I am quite confident that my Mom is getting great care and is safe. She enjoys the daily activities and participates in them. They are a necessary diversion for her. The staff at The Terraces has made this a seamless transition for my Mom as she acclimates to her new surroundings. Thank you.

Ok, I've waited a few days to post this review, but after reading the 3 reviews before this, they…read moreare suspect at best. All made around the same time, and very little real info. We moved my mom into the Terraces, almost a year ago. When we first moved her in there, it seemed really nice, loving and dignified. The management and caregivers, really cared, and showed my Mother, so much love, and care. The place was clean, upbeat, and fun for the residence in their care. It stayed that way for about 8 months, and then suddenly, the executive director was fired, and shortly after that, the nurse on staff. I don't know why and can't speak to that, but both of them were very loving, and really cared about the residents. About 2 months later, Agemark brought in a new executive director, and that director brought in their own staff nurse. Suddenly, caregivers and staff members, were getting let go, or quitting in droves. All these fun, loving, and really caring people, were being replaced by people, that were just there to earn a paycheck. All the care, and love, that the residents were used to, was replaced with glorified baby sitters. I literally took a picture of 2 caregivers, sitting at a table, staring at their phones, while the residents were left on their own. Another time, a resident, who was in a wheel chair, had got up, and walked into the activity room, and fell and fractured her arm. All 3 caregivers on the floor, were in the elevator room, laughing about something. I literally had to scream for them, to come and help her. Some of the residents are left dirty and sitting in their own filth. There is also one resident that is hyper-aggressive and had literally attacked a few of the residents, and even 2 of the residents family members. This of course was reported to the executive director, who just said he has dementia, and there was nothing that could be done. He, should not be in this facility, and should be somewhere that he and others can be safe. The place has become very dirty and the cleaning has not been kept up. There are missing moldings, the curtains around the windows in the hallway were all taken down, and not replaced. The carpets all have spots, and the floor in the dining area, is sticky to walk on. I decided to call Agemark corporate, and let them know about the issues. They had no knowledge of any problems in the facility. Apparently, they were never reported. I also talked to the state, and found out that there are 2 open cases being investigated. We pay to have our relatives, cared for, with dignity and love, and under this new administration that has been replaced, and now it's all about the money. Luckily for us, we found a great new place, and moved my mom out of the Terraces. If you want your relative to be taken care of with care and dignity, then perhaps you will want to look elsewhere. I'm not saying that everything at the Terraces was horrible. There are some highlights: O.V. the chef, is amazing. He cooks with love, and makes sure that the residents, eat well. Some of the caregivers are there for the right reasons, and do care for the residents, and show them love. They are just overwhelmed, most of the time, and are treated badly, by the new management. This is a memory care facility, and most of the residents, need to be cared for with extra patience and love. They don't understand why they are there, and when I see caregivers getting annoyed or mad at residents, it just makes me sad for them and their families.

Family Home was such a blessing to my mom and our family. My mom saw the caregivers as her own…read moredaughters because of the care , attention and Love she received. Being here my mom became more like herself again. Being social with the other residents, eating good fresh food daily, the assistance and kindness of the caregivers was the best. Family Home also helped us to understand my mom's dementia better and to have a good relationship with her. Family Home is the best. I highly recommend Family Home to anyone.

My mom was a resident there September 2019-September 2023. That length of time should indicate how…read morevaluable and great Family Home has been to our family and mom Maria. Working with Joel the administrator was great, he had great referrals, kind workers and the place was kept in great condition. This place kept my mom alive for the last 4 years with dementia, up until we had to put her on hospice care which she past away in the home. Don't get me wrong it takes a team effort to keep a person alive and strong in the senior care industry and most people think that they pay for care and are hands off after that, as it should run on its own. You have to be involved in every aspect of your loved ones senior care right until the end and Family Home gave me peace of mind that my mom was taken care of.

Three months since my mother welcomed to the convalescent home. Still happy with the exception of…read moreclothing items misplaced and foot rests but both were found. Judith the social worker and staff seemed generally concerned and made an effort to resolve minor problems and locate lost items. I appreciate the kindness and smiles from staff as they go about their professional duties. It's very helpful to see people smile. Thank you.

My mom was admitted to Casa Bonita in early December 2025 and was able to return to her home in mid…read moreFebruary 2026. During her stay we were met by such wonderful, experienced personnel and office staff. Everyone there was helpful and kept the family informed of my mom's progress. Shout out to Dexter, Irene, the social workers, all the CNAs and nurses at the South Station. Without you, my mom would not have progressed as fast as she did. Thank you Feng, Eloisa, Beatriz, Gloria, Socorro, Dominque, Kyle and the wonderful people in PT, including Jefferson. Thanks again so much for your help, patience and experience!

I went to West Park because i needed a facility for my grandma. I was really nervous and…read moreoverwhelmed by the entire process. I met with Timothy who took his time and helped walk me through every step of the process. The building is clean, bright, newly renovated, and everyone is extremely kind. I couldn't imagine my grandma living anywhere else besides West Park. Timothy made it a seamless and stress-free process. We could not be more grateful!

Thank you West Park Senior Living! Since the beginning of…read morethe whole moving process, Timothy and his team were caring, welcoming and sincere with the help they provide. We will always be thankful for Timothy. He is a true angel. He made sure to helped us all the way until my in-laws moved in. He really cares for all the people that walk into West Park Senior Living. My in-laws are very happy and they feel some peace and tranquillity after been through so much due to the Altadena fires.

I had an interview for a Tuesday could not attend due to still having covid text the person for a…read moreSaturday interview and that was my day off I felt the interview went well said I would get an interview Monday came and went no call no nothing I called a week later left message for andi and still never got a call this company expects for you to be honest with a long survey but this can't be honest at all what a shame

This review is for one particular situation that took WAY too long to resolve. My aunt is living in…read morememory care and was sharing rooms with her sister, my mother, until my mother passed away. My got a new roommate and they did not get along. A single room became available and our family decided to move our aunt. Clearwater was told on a Friday at noon we would move our aunt on Tuesday. When we arrived Tuesday morning to move our aunt, there were no rooms keys for her room. Staff said they would work on getting keys made. Despite checking several times throughout the day for keys, no keys were available. This meant my aunt had to find leave her room unlocked when leaving her room and go find staff to lock her room. I contacted Clearwater the next day, Wednesday, and still no keys had been made. One excuse is that the person who makes/has access to keys was on vacation. (No one person should be in control of all room keys in a senior assisted living and memory care facility.) I went out of town for a couple of days. When I went by Saturday morning, 4 days after my aunt moved to her new room, no keys had been made. When I spoke with staff, I reiterated it was unacceptable. I also told them I would be writing a review and contacting their corporate office. Within an hour, keys were made and the problem was rectified. Clearwater was given four days notice my aunt was moving to a room that had been unoccupied for several days or more. Even after moving, it took four days and my stating I was going to contact their corporate offices to get keys made for her room. Unacceptable.

Regency Grand has a compassionate commitment to their residents whether a family has the need for…read moreassisted living or memory care. I visit clients frequently there and the staff is always attentive and friendly. I'd recommend families to consider Regency Grand first.

I am beyond furious with the Regency Grand at West Covina…read more My mother-in-law lived there for 15 years. Fifteen years. She and my father-in-law spent six of those years together in the same assisted living apartment. The staff and management knew them well. We believed she was part of a community. We trusted that she was cared for. After my father-in-law passed in 2017, everything changed. With new ownership and management came a noticeable decline -- fewer gatherings, fewer thoughtful touches, and a clear shift away from the residents who had built that community. The warmth disappeared. The effort disappeared. The food declined significantly. We dined with her often and eventually began taking her out because meals there were so poor. Over the past year, she lost 35-40 pounds. She was not able to tell us about the food because she had a stroke many years before and could not speak. We later learned she wasn't eating -- and no one alerted us. No one noticed. Or if they did, they failed to act. That is inexcusable. After 15 years in the same apartment, her unit was never properly updated. The carpet was filthy. The bathroom cabinetry was falling apart. The space looked worn down and neglected. For two years, we were repeatedly told renovations were coming. They never happened. Then, after Christmas, she became ill and passed away 20 days later. She spent her final three days on hospice in the very place she had called home for a decade and a half. In those last days, only three staff or management members came to see her. Three. After 15 years. We did hear one staff member comment that she was sad she would no longer get clothes from my MIL (who was always very generous). After her passing, there was no card from the Regency management. No condolences. No acknowledgment to my husband, who had just lost his mother. They once posted notices honoring residents who passed. This time -- nothing. We did everything we could to give her a life filled with dignity and love. We trusted Regency to do the same within their walls. They did not. This is more than disappointment. It is heartbreak -- and a profound sense of betrayal.

I will not recommend you send your parents or any love one to live there it's run by 2 idiots.!…read more they don't know what they are doing. You have an administrator that micromanages her supervisors and does not allow them do their job. I was there for less than a year and I saw staff leave constantly. Throughout the hallways it would smell like urine and you will find water roaches as well. Priscilla the administrator has a bad attitude and does not treat her staff fairly. Forces her staff to work mandatory overtime.

This place is absolutely horrible, Priscilla shes in charge of everything along with Karen and they…read moreclearly don't care about anyone or their employees. Anytime an issue arrises they do nothing about it. Vivian and Gilbert work in the kitchen and are horrible people. They will belittle you, talk crap, spread gossip and drama and act liken they said nothing. I quit this job months ago and left a bad review to on yelp due to the experience being here has caused emotional and mental affects on me to the point where i walked out. Look at all their reviews on indeed. You will see the horribleness here. They care about no one. Anytime you bring up an issue it doesn't get resolved, they talk to Vivian and still keep here there. Shes a horrible supervisor, she causes drama, will talk down on you, belittle you and threatens you. No one likes her and shes a horrible supervisor she should be fired for what she put us through as employees. No one should be treated badly to where everyone keeps their heads down. Even if you report to HR theres no way to contact them or get a hold of them is all through priscilla. This facility is corrupted and i would not let any of my family ever stay here.

Our family had the opportunity to utilize the services provided by La Verne Manor on three separate…read moreoccasions and times. Two of the cases required Hospice Care. We are repeat customers and would highly recommend this facility. The facility is clean, safe, and the staff is very professional. Mike Tanada, Director, is very knowledgeable, experienced and goes the extra mile for the patients and the family. He was in constant communication regarding the patient care, needs , and concerns. I transferred my Dad from a facility in Bellflower that was in no way comparable to the quality of service received and provided by La Verne Manor. It was a huge relief for our family. I would highly recommend La Verne Manor. Our family is grateful and blessed to have met Mike and La Verne Manor.

As the Director of Business Development for nearby skilled nursing facilities, we look for quality…read moreAssisted Living Facilities in the area that are compassionate and well equipped to handle different levels of care. We continuously send patients to La Verne Manor for this reason. Mike at La Verne Manor is great to work with. He really cares for his residents and ensures to provide a facility where residents can thrive in.

my mother been at the facility for over 3 years and we are extremely happy with the care they…read moreprovide to her, they are caring, and make her feel like home when she needs medical attention they are on top of her care . there is not better place for her

Management.. This place is nothing nice. The care givers do the best they can & truly care for the…read morethe residents. Pracilla & Karen don't give a shit.