My mom was sent here for PT and OT. The facility is clean, staff is very helpful and my mom felt comfortable and welcomed. I would definitely recommend this facility for any loved one. read more

This place is awful they will rob old people blind and leave them with bed sores. I am not sure how they remain in business. Two family members have stayed their for post surgery rehab and they stole from both of them. Who steals from a wedding band and hearing aides from a 95 year old man. Shameful. Also the care is subpar. He left there sicker than when he came in. Stay far away. read more

How does this place even have their licensing to be open? One of the most god awful experiences my family has gone through with a loved one. It's basically run by LVN's and they just push their medicine dispensing carts around. God forbid you have questions or concerns most of them look at you like leave us alone we know what we're doing. Majority of the CNA's who clean and change patients are very ROUGH with the elderly. You basically see a new one every single day and have to tell each person your loved one's story and ask for them to be gentle. We got lucky with two great CNA's and two Physical therapists during the time there but the rest should not be in the field of compassion, helping and healing. The CNA's clean their private areas very rough also and just with a crunchy towel and water no actual cleanser which is asking for UTI's or other things not being cleaned properly. They're all in one giant HURRY. The shower situation is like a common area as if you're in prison which is what it very much felt like anyways. The place is dirty, old, AC does NOT work so be prepared to sweat! The outside patio has broken chairs you can't even sit in and if you ask for one they usually can never find you one. This place is far from REHAB AND HEALTH! Do not send your loved ones here. read more

This place is not good at all. They medicate patients without knowing the root cause. They don't answer the phones, I called 10 times before anyone answered. Short story my dad was given medication without the knowing what was wrong with him. I said no and had to call 911 to pick my dad up and take him to the hospital for a better level of care. My dad was in Severe pain and when he got to the ER the nurse stated it looks like he hasn't been cleaned in days. They were also trying to give him medication for something he didn't have. My dad also said the facility hasn't even been giving him water and laughs at him when they change him. Don't waste your time taking a loved one here. read more

My husband is there now recovering. Staff is amazing. The place is always clean. Thank you Daniel, (administrator) for sitting with me to discuss a few things I needed to know. I am happy that my husband is recovering thanks to the level of care he's receiving. God is good read more

Skilled nursing and rehab facility. Nobody's perfect but as a retired nurse I think They are great in care to patients, my husband is there and he has no complaints. Food is tasty, rooms ok need some ambiance but are very clean. read more

Great Place for Rehab! Would recommend , very clean and great staff. Especially in the area, definitely best option

The care quality at this facility is not as excellent as they make it appear in the brochure online and offline. The type of care my client needed was rehabilitation of the foot because it was fractured and she had an episode when she fell and needed to be assisted in a center. As a clinical social worker I heard this location had 5 stars and they had a bed available so I shared this information with the clients family. However, when she arrived, the CNA's, Nurses and other members of the staff were rude to her caregivers as well as to me because I think they were under the impression that we were workers so why weren't we doing their job for them. The staff on almost every shift had an excuse for why they couldn't assist the client with something instead of tending to the clients needs. I reported a dirty restroom and the sanitary worker decided she wanted to argue me down about the cleanliness of the facility. I shared just because you spray a chemical such as bleach doesn't mean the area is properly sanitized and wiped down and why weren't they cleaning her room with such strong chemicals if they're different elements of patients who could be severely affected by the chemicals. I received no response just the lady rolling her eyes. I also had another employee say her CNA went to lunch, we will send someone to change the client and it never happened during the 45 minute break and when it finally happened a young lady came in huffing and puffing and asked who I was and said what are you a sitter or something? As if I should have changed the client. I would've gladly changed the client. However she requested that they do "their damn job" because I'd been doing it all night! So I politely made the request and she kept asking me questions the whole way through as if everything wasn't placed out in front of her. Overall experience is a 2. We already have a shortage of people being placed into facilities because hospitals rush them once it's time to be discharged and now this behavior... It's unfortunate and unacceptable. How people treat one another doesn't matter until it affects their livelihoods. I advocate for clients everyday and it's not always good to put on a performance during the day when families are here and know who the real players are. Public successors and private failures are reported to joint commission. read more

If I can rate this place a zero I wish. Horrible nurses don't even care of their patients. Had to take my grandmother out she was not changed at all. She was full of urine and stool. read more

Some can are nice but the service is very poor. They take forever to come and rarely check in

My aunt has been there for 7 weeks. I am extremely happy with the care that she receives. Outstanding staff, honestly too many people to mention..but a few of many stand out staff members are Michelle, Taylor, Melanie, Dawn, Ryan (Rylie?), and so many others that I am thankful for. Adrion has also been very accommodating. I respect them for providing these patients the best care, not only my aunt. read more

My father was here for some time due to an injury. He reported people screaming at night which was disturbing. He also was left for long periods of time with his call button not attended to. The staff are really nice and fit all they have to deal with, they are poorly staffed and there's never enough people on duty. It's clean and well taken care of. The lack of equipment needed for physical rehab was surprising. There was also a very rude nurse who snapped at me and my father and then, with the same time, continued taking on her phone (Bluetooth) and I'm the same time, looking at us, I may not speak a Arabic language, but it was obvious she was relating our conversation to whomever she was talking to. Same person was usually found in the hall standing talking on her phone rather than distributing pills. And, don't even bother to ask her about medication because she comes unglued. She brought this place down in stars on her own. The other staff were very helpful and my father was demanding, but it's the job. I wish they had more staff, especially at night. When you can't get out of bed and are hungry/thirsty/have to go to the restroom, when people don't come for hours, it lends to the barbaric. read more

This place is phenomenal unbelievable The nurse is here to do a fantastic job. The people here are very friendly. I was in another one over him. The word it compares nothing to this. This gets a 5 star review for me. Absolutely wonderful. The people in the nurses go out of their way to make sure that you're taking care of. read more

Arbor Glen Care Center - Rehabilitation Center Near Me - Glendora, California

This place is not fit for humans!! The hospital sent my husband there yesterday, and just dropped him off. and he's a cancer patient. He rang the nurses station and a girl came him and asked him what his problem was!?! He asked for his pain meds, Then she told him ; she didn't give out meds and walked out. Mind you, they put him in a room with 2 other patients with no wipes for hygiene, NOTHING! Plus they had a Covid breakout yesterday!!!! ‍ Needless to say, he's coming home today!!! Also, there's 2 nurses to care for 30 patients. Thats unacceptable. There are a couple nice nurse or aid . However, that's not enough. He needs medical care not just physical therapy. read more

Only way to improve is to SHUT THIS HELL HOLE DOWN! Extreme gaslighting ELDERLY ABUSE/GROSS NEGLECT , non ADA compliment. Have a lawsuit because of their gross neglect staff does not have first aid training, they broke my finger in 3 places leaving it permanently deformed . I escaped by calling 911 when they refused to in order to cover their roach infested no certified CNA's assistance light go unattended for over 3 hours Go to hell with this dungeon read more

Arbor Glen is the premier skilled nursing and rehab facility in the area! The first thing you notice is how clean the facility feels. The nursing staff and CNA's work extremely hard and love taking care of the residents! The therapy team is the best in the business and provides excellent physical, occupational and speech therapy to the residents. You can really tell that the employees care about their jobs and the residents they are there to serve! read more

My mom fell and needed a hip replacement surgery. She needed to go here before surgery and she returned after surgery. In total, she was here for about 6 weeks. Before she was admitted ,my sister and I stopped by to check things out. It was clean and smelled clean. We met the administrator Daniel. He immediately gave us a tour of the facility and showed us everything. Everyone we met was really friendly. We felt better about leaving her after our visit. We had one small problem the first week, but it was immediately handled by Daniel and his staff. He gave my mom his card and said to call him anytime if she ever needed anything. Everyone was kind and helpful to my mom. They really interacted with her and tried to keep her positive about her situation. They encouraged her when she needed to be motivated to do physical therapy on the days she didn't want to do it. They were happy to see her go home, but sad they wouldn't see her again. One of the nurses actually cried when she left. I felt like we got the best possible care we could get. They made a tough time for my mom as good as it could be considering her situation. My family and I are thankful for their help read more

I am hoping this review reaches current, past, and future visitors or staff. My mom has been here since March of 2021. As mentioned in other reviews the place is clean and my mom's needs have been met, when issues come up staff have been able to help resolve them, but we are hoping to get help locating an irreplaceable item. We had a blanket custom made from her clothes with her name on it. It has been with her there at Arbor Glen for over a year and a half without any issues. Recently it has come up missing, if you find it or see it, please notify staff so they make sure it gets back to her. read more

Arbor Glen Care Center - Rehabilitation Center Near Me - Glendora, California

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We found Arbor Glen unsatisfactory to our needs. The care was less than ok, food was less than that and the help to go home was even less than that. If you are thinking about putting your loved ones there, please stay there with them and make sure that they are cared for the way they deserve. read more

Isn't it curious that 90% of the reviews you see for this place are from employees? Definitely not from the patients. Of course yes there are several CNAs that are very helpful but few and far between. They don't answer call lights they don't even answer the emergency Bell when someone's in the toilet. You can call them and they hang up on you. The CNAs that are good, are very good. Especially at night you're not very good. There's several male CNAs that are so rude. You need help going to the bathroom and they throw the sheet on you and say be quiet and go to sleep. Or else they tell you just crap on the floor. Seriously. Do not bring your family here. read more

ZERO STARS IF I COULD **** DO NOT LEAVE YOUR LOVED ONE HERE!!!!!!!! Staff is inconsiderate, unattentive, and on the verge of abusive. Patients wait for hours to get the care they deserve and in most cases the staff is huddled around the desk complaining about patients. Very sad experience seeing our seniors being treated like discarded items. read more

This is not a place to send cancer patients after surgery! The level of care, cleanliness, staff attention is not at all acceptable for post surgery rehab! read more

Substandard life threatening facility with inadequate staff to provide healthy care for short and long residents. Orders for pain relief medication was not followed. Offered Tylenol when orders allowed for something else. Delay in ordered antibiotics for treatment of infection and amputation. Toes amputated, bandages were supposed to be changed daily. We were lucky if they were changed 3-4 times the 3 weeks she was there. Mom was at facility for 10 days before getting a shower. Meals are high in carbs low in protein, diabetic diet is not followed. It's great, you don't have to go to the bathroom because they rather put you in a diaper and then let you sit in it. The staff was caught in many lies. It makes me sick we could not get her out of the facility. More concerned about advance directive than doctors orders. Do not take loved ones here. read more

You can't judge a book by its cover and it is unfair to judge Arbor Glen by its outdated paint colors and furniture. The care my mom received during her 20 day stay was professional, kind, loving, and highly attentive. Dr. Rahimey is there full time, including some nights and weekends. She's excellent--with previous private practice focus on dementia, Alzheimer's, diabetes, and other concerns that often complicate rehabilitation from surgery or stroke. She's one of the best doctors--brilliant and compassionate with a depth of knowledge and resources. The CNAs are extremely busy but take their time and attend to each patient delivering care, attention, fulfilling requests, and visiting. The LVNs were compassionate and diligent. Often calling to obtain approval for pain meds or sleeping aids late at night if a patient or family member requested it for their loved one. The only thing my mom complained about was the salty food. She was in a low-sodium diet and is lactose intolerant. Yet, each meal tray came with a milk-based protein shake and was very salty. The food looked not too appealing. The few bites I tried were awful. But, cooking for that many people, many of whom are on restricted diets can't be easy. I found the place to be clean and often a woman was cleaning while I was there no matter the time or day. Physical therapy and occupational therapy were top notch! The entire team was great. Mom received as much therapy as she could tolerate. Some patients were in the gym for 2.5 hours a day. I would recommend Arbor Glen to anyone who has to make a decision about rehabilitation care for themselves or a loved one. They do excellent work in all of the areas that matter and are compassionate. read more

My dad was brought here last night. THIS PLACE IS HORRIBLE. Rude staff, no blankets or pillows, tv with no remote, smells, no personal hygiene wipes, 1 CNA for 15+ residents and 3 grown men in a 12x12 room and these CNA's couldn't care less if you need help. Alls there doing is filling this place up so they can get that monthly check from the state. Going to get my dad out of this place today. NO ONE SHOULD EVER SPEND 24 HRS AT THIS SO CALLED FACILITY. ARBOR GLEN NEEDS TO BE SHUT DOWN AND I WILL DO MY PART TO SEE THAT THIS PLACE CLOSES ITS DOORS FOREVER. All these poor people dont deserve this treatment especially when they need the desperate help. read more

I completely recommend this facility, my grandpa was well taken care of and is now back home with us in better health. The staff is very kindhearted, friendly and most importantly patients get treated with dignity. You can have peace of mind in knowing your loved one will be well taken care of. read more

First the operation director is hands on. Works weekends as well. The Staff enjoy working here. Ana, Joy, Nadia, Fransisco, Louisa, and everyone else here is awesome. Lovely garden. Food is excellent. Clean floors, not a smelly facility. They try to accommodate ones needs. So as patient who is chronicly I'll. I can say this by the best. I've in almost every hospital between Methodist Arcadia and Pomona. Older building but they really take of all your loved ones needs. read more

Arbor Glen Care Center - The garden. - Rehabilitation Center Near Me - Glendora, California

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No customer service phones in rooms are very old and don't work the lobby phones rarely get answered no matter how many times you call I know know walking in there is never a receptionist to answer or transfer call to units! When you ask to speak to the nurse in charge of your loved one you get a different person every time and in person, they deny they spoke to you who's really in charge?! And the patients get abused by families and destroy hospital property NO ONESAYS ANYTHING I NEARLY DIER AND IM NOT LIVING IN THIS FACILITY' also, when I go visit most of the times, the phones are unplugged, put in the nightstand drawer and left for forgotten. The staff doesn't even pay attention. They transfer phone calls, never the patient never answers. Because the time never rings it's in the dryer and they don't worry about that. How do I know when I when I get there I find it in the door read more

If I could give a zero I would. My father just left Arbor Glen and is now hospitalized with new issues he got during his stay here (unrelated to his surgery healing he was admitted for). Bedsores, pressure injuries from transport, advanced eye infection, lack of wound care, poor coordination of transportation for Dr. follow-up and dialysis visits. 100% do not send your loved ones here. read more

The staff is friendly, caring and really are just like family, the building is clean, always smells good from the front to back, the nursing is fully invested in your care. They are knowledgeable and have great bedside manor. The team works together like a finely tuned machine. I am so impressed with the caring and fun atmosphere this facility has. This is an absolute 5 star facility in my book. read more

Not at all what the pictures show on the internet much smaller in real life the room are small there are three people to a room, Most of the staff are very friendly so far only one person I found very rude . The parking is awful and be very careful when going back on to Aarow Hwy. read more

Great facility , staff super friendly . This place is clean and no smell. I highly recommend this place to friends and family

My sister was here for a month and she had excellent care including physical therapy, activities, and much more. I was impressed with this facility and the staff. It was 100% better than other skilled nursing facilities. Bravo! read more

definitely do not allow your family to come to this place!! My grandma just passed this morning and supposedly to natural causes but I don't believe that. These nurses harassed, they complained about her and never took care of her bottom infection. They don't care, they use towels to clean the elders bottoms. I never in a million years think ID lose my grandma as she always gets better and is a fighter. I tried to be nice to these people but they even cut her roses for personal use. They made me feel like I can't trust this generation of nurses and CNAS. Please don't take them there you don't know how they treat the patients read more

Arbor Glen Care Center - Her passing and then not wanting us to know from what until 10 days due to investigation - Rehabilitation Center Near Me - Glendora, California

My dad went here for rehab after surgery. Due to pandemic we could not see him for 3 days. Had our reservation and it took them 90 minutes to find him. He was left alone with no water food or any care. My dad died 3 days later from severe sepsis shock. read more

I cannot recommend Arbor Glen Skilled Nursing. Mom went in healthy after a fall that fractured her knee and shoulder. She laid in bed for 3 months during the LA County Covid lock down. She developed bed sores, blood clots in both legs and also in one lung. Her ears filled with ear wax and she couldn't hear. 20+ staff came down with Covid. During this time patient visitation wasn't allowed or limited to one hour. The activities room and dining room were both closed. Communication with the staff was okay, however, follow up was poor. Mom went to the hospital after being released by Arbor Glen and she is recovering at home. read more

My grandmother is recovering from and injury and has been here off and on and the staff, nurses and Drs have been amazing to us and to her she feels very comfortable and they let us visit her often. The facility is clean smells nice and I love all the precautions they are taking to keep everyone safe! read more

Finding a place to put your loved one when faced with end of life care is a stressful and daunting task but the folks at Arbor Glen Care Center gave my mom top notch care on her 40 day stay at the facility. The facility is a bit older but that did not take away from the awesome care my mom recieved. Dr. Rahimey is the attending physcian and takes the time to go over your options when deciding what kind of care and treatment would be needed for your loved one. She had remembered my mom from a few years ago where she had treated her at a different facility. (Nice to know the patients are just not numbers), and recommended the best treatment plan possible for my moms ailment. The staff at Arbor Glen was very attentive to my mom and they made sure she was as comfortable as could be. All of the nursing team were caring, compassionate and tried to make sure my mom had everything she needed to be as comfortable as possible. Special thanks to Stormie, Rachel, Omar, Daniel for being caring and compassionate. (sorry if I left anyone out). The staff as a whole is very kind a caring for what they deal with on a daily basis. Thanks to all who took such good care of her. My mom did not enjoy the food, but she was on a special diet and the facility did the best they could. They have many diets to cook for. The facility as a whole is clean and they have staff always sweeping moping or cleaning. The only two things I took issue with was the communication at times with my moms hospice team and the nursing staff on duty. They sometimes did not let the hospice staff know about little details that could have made my mom a little bit more comfortable. The other is the friendliness of the of the staff in the business office. Maybe the girl I dealt with on a couple of occasions was having a bad day but really you could be a little bit more friendly when people are coming in to give you money. Not friendly at all. Overall I would recommend Arbor Glen if you have to make a decision about care for your parents or loved one they are a good solid facility with a great staff. I am very happy with the quality of care that my mom received. read more

Kept on hold for hours. Specials needs loved on placed in their care. Call to speak to charge nurse on numerous occasions to no avail. Very vague about why no one answered the phone. read more

Look for another facility!!! Do NOT consider this place. 1. Patients are left unattended 2. The place is unsanitary 3. The dr.'s and the nurses do NOT communicate 4. The physical therapist you have some that care and some that do NOT! 5. Patients have walked out of the building unattended and without the facility even knowing or acknowledging. I could keep going. We had a loved one taken there and this was our first time in a rehabilitation. Request somewhere else. read more