The staff is very helpful and caring when it comes to giving you the best care and support. The…read moremanager I met with was very sweet and insightful on what would benefit me the most. I strongly suggest if you are looking for a great program with an amazing manager on your side I would come here! Thank you for such a great experience.

Puente House helped me to change my life and gave me the opportunity to build a solid foundation in…read moremy recovery journey. I will forever be grateful for the structure it taught me. Being a resident we are given opportunities to participate in fundraisers like the Midnight Mission Golf tournament. One of the many great experiences I've had the opportunity to be a part of to help other people that struggle with alcoholism and drug addiction.

1 star. My family had a very upsetting experience at this rehab center while my grandpa was staying…read morethere. Multiple times we found him sitting for hours in a diaper soaked with urine, and sometimes with feces as well. His clothes would also be soiled, and staff often would not change him until a family member specifically told them to. Almost every time I visited, the hallway floor where his room was located smelled strongly like feces as soon as I got off the elevator. I hoped it was not coming from him, but as I got closer to his room, the smell would get worse and it often was him left unchanged. No patient should be left like that for hours. Many patients were left in bed all day everyday with little to no activity or engagement. Our experience was heartbreaking and I would not recommend this facility based on how my loved one was cared for.

My Brother who is Deaf & Paralyzed has been at the Covina Rehabilitation…read more Center for a little over 1 month now. Yesterday was his Birthday & when we came to visit him they had Birthday Balloons for him at his bedside. I go everyday to see him, I bring him his LATimes News Paper and it's nice because the facility is only a few blocks from our home. Everyone who works there is Fantastic & Amazing. They know my Brother by name. It's sad to see some of the bad reviews online. I have seen with my own eyes "Everyday" when I go there. This Facility is great. We Thank God for each person that works there. They show love, compassion & outstanding quility of care for everyone who lives there. We Pray my Brother will gain his mobility back so he can come home. He had 2 strokes earlier this year in March & in June. We are grateful for the Physical Therapy Dept. that has encouraged & helped my brother learn & gain some of his mobility back day by day at this Facility. I would recommend this location to anyone wanting to find a safe location

Mental Health and The quality of the care I receive every day is first and foremost compassionate…read moreand kind. I never feel rushed or hurried. My therapist (Paula) is one in a million no matter what I bring into group with me she is comforting and has a rare instinctive nature to help people bring their issues into the open, and then helps them heal. There are a multi of reasons that Aurora works and it starts with support staff one of them (Luis) runs the cafeteria and having eaten there more than a few times and let me tell you he runs it like a well oiled machine. There's not enough space to mention everyone that makes Aurora the best mental health facility but I would be remiss to not mention a few people who spend their lives helping their peers. LeeAnn, Mati, and Lydia are always near if anyone needs anything from checking us in every morning to helping out in the cafeteria making sure everyone gets help to their table. That may not seem like much but these women are trained professionals they have other important responsibilities at Aurora but they make time to help out and in other areas. Another person I'd like to mention is our RN Gigi she is on top of everything from making sure everyone stays healthy and happy I don't know what it is but whenever I see her I just start thinking of how much she loves her job. There are counselors who are so supportive, Jenn is one of the people who help us talk through our problems James is another who helps to make Aurora a safe space I know I'm rambling on but this place these people do so much for so many with little to no recognition. I can sum this up by saying unequivocally if not for Aurora Charter Oak I would not be here now. Please don't be afraid if you need help call them if they can help me they can help you too.

I went here a few times. There's nothing to do. Boredom is extreme. I'm in the female section. They…read morealso confiscate crayons from the bedroom and say I can't have them. There's no one to talk to and the outside patio only has walls surrounded. No space for fresh air. The staff are rude too. Maybe the men's section are more friendly, I don't know. When I talk to the ladies they look at me with disgust. The med lady told me "They don't like you and don't want to talk to you." I was having insomnia and can't sleep. They told me to take the mattress by myself and move it to the activity area. I keep telling them I cannot sleep even though they keep on telling me to sleep. Do I look like it's in my control?? They don't care about the patients there. I don't ever want to come back here ever again.

This is my moms third visit to Kindred of Glendora. The staff is so wonderful, caring and…read moresupportive. Audrey is the best physical therapist! The staff really cares for their patients. It's nice to be able to see my mom well cared for. It eases our mind. I recommend them at the highest level. You will be happy your loved one is cared for on this level. Wonderful people.

It's received 5 and deservedly so. I have visited my friend for over a year and a half. I have…read moreobserved the cleanliness of the facility on all floors. The staff are very friendly and the nurses are well trained. They have been attentive to my friend. Male or female nurses have chosen this field and love what they do!

Do NOT send your loved ones here…read more My family member spent 6 weeks in this facility. She came in with an infection that was not treated through its course; she finished her course of antibiotics, but her symptoms returned shortly afterward. She got weaker and weaker, and complained of abdominal pain. The staff did nothing; one nurse even had the gall to tell me there was nothing to do for stomach pain. I had to ask them to take blood and stool samples, and when the results finally came back positive for C Diff, I learned they had not even started her on a course of antibiotics despite having the results in hand! In that moment, I insisted that they transfer her to an ER immediately that night; she was so weak she could no longer stand or use her arms and hands. I regret so much not taking this action sooner; it's unbelievable to think you can't trust medical professionals to take basic care of your loved one. Prior to that, my family member reported that the folks leading her physical therapy appointments were often on their phones, and disengaged with her care. The food is also the worst of the 5-6 hospitals and facilities my family member stayed at in the area. The staff is largely unresponsive. The social worker at the time (Joy, winter 2025) set up a good informational meeting with the care team when my family member was first admitted; then she promptly disappeared. She would not return phone calls; she was always "in meetings". When I finally would connect with her, she would promise to stop by to visit my family member to communicate with her. Days and days would go by, no visit, no returned phone call. Absolutely unprofessional and shameful. Search previous low-star reviews, and you will see a pattern. Re the care my family member received: she was in such bad shape when she left Glendora Canyon and went to the ER (colitis, sepsis, then she had a stroke) that she spent 2 weeks in the ICU, and then another month recovering in a hospital. Glendora Canyon, her health was in your hands and you deeply failed her. SHE ALMOST DIED in your facility. And finally, adding insult to injury, when my family member was taken by ambulance to an ER, they lost her personal items that were in her room. I tried in vain to find them; they first gave me two bags of someone else's clothing and items, and then tried to push someone's else items on me. At the hospital my family member went to, I met family members of a different Glendora Canyon TCU patient who had his phone and iPad go missing when he was also transferred to a hospital, also for not being cared for adequately at Glendora Canyon. So this is a theme. Beware. Terrible establishment; do not send your loved ones here!!

I'm extremely disappointed with the level of professionalism at the NCADD office in Covina. This is…read morea place that's supposed to help people struggling with addiction, yet the way clients are treated--especially by the front desk--is completely unacceptable. Every interaction my husband has had with the receptionist, Dana, has been rude, dismissive, and unhelpful. As the first point of contact, her behavior sets the tone--and instead of support, it feels judgmental and degrading. Instead of taking any responsibility for her behavior, she turns situations around to make others seem like the problem, which only adds to the frustration. They are also very quick to take your money, but when it comes to answering questions about what you're paying for or getting basic help, they are unwilling and unhelpful. When I called on April 6th, simply to ask how to file a complaint (NOT for any personal or protected information), I was met with the same attitude. I was given false information, told I couldn't be helped, and then hung up on. I called back and spoke to a counselor, Ed, who was also unprofessional--making assumptions about my husband's behavior and failing to show the empathy expected in this field. People struggling with addiction are dealing with real-life stressors, and this program should be a place of support, not judgment. These programs are not cheap, and people are trying to get their lives back on track while balancing work, court requirements, and family responsibilities. Treating them like they don't matter defeats the entire purpose of what this organization claims to stand for. I don't understand how the director, Everett, allows this type of behavior from staff in an environment that is supposed to help people. Young adults also come here for guidance and support, and this is not the kind of treatment that encourages them to continue seeking help. Very disappointing experience. I truly hope management takes this seriously because this kind of environment does more harm than good.

Came here for treatment on my own and it was great. I had William as a counselor and I also had a…read moregreat experience where I feel like the counselors really listen to me and I did a three month program and graduated the receptionist. Jackie is wonderful. I'm very happy that I decided to go there

This place is very lack in their getting to patients in their care. I had to pick up something on…read moreSaturday that i had left. And the front door was locked. Another family was also trying get in. I got in another way and let them in. This is dangerous. If the paramedics come to that door they cannot get in someone could not receive The care they need. The excuse was no one was at the reception desk.. so we lock it. Apparently more staff is needed on weekends.

DO NOT TAKE YOUR MOM OR GRANDMA OR GRANPA HERE! They will leave them in there diapers more than 3…read morehours causing to have a UTI! When needing assistance they take forever so if you want water or food or bathroom good luck waiting. My grandma had a cast on the right arm which was hard for her to eat with her left, they didn't help her. All the food she was eating just raised her blood sugar when they should be keeping that maintain. THIS PLACE HAS CAUSED EMOTIONAL SUFFERING for my grandma! she reported it but one report isn't Enough ! She had an eye infection and all they did was put some drops on her eye not knowing what was causing the infection on her face. Her face was all puffed up and she had to go to the doctor like at 3 AM. Please I'm begging DO NOT ADMIT YOUR FAMILY HERE ! BEWARE THE STAFF DONT CARE! Please feel free to share this with everyone Thankyou !

My mom was sent here for PT and OT. The facility is clean, staff is very helpful and my mom felt…read morecomfortable and welcomed. I would definitely recommend this facility for any loved one.

This place is not good at all. They medicate patients without knowing the root cause. They don't…read moreanswer the phones, I called 10 times before anyone answered. Short story my dad was given medication without the knowing what was wrong with him. I said no and had to call 911 to pick my dad up and take him to the hospital for a better level of care. My dad was in Severe pain and when he got to the ER the nurse stated it looks like he hasn't been cleaned in days. They were also trying to give him medication for something he didn't have. My dad also said the facility hasn't even been giving him water and laughs at him when they change him. Don't waste your time taking a loved one here.

I hurt my low back and this was my first time doing physical therapy. Anna Sweetman and team were…read moresuper attentive and informative! I credit my recovery and improved flexibility to them. Office staff were professional, sending reminders and working with insurance to make sure treatment was billed correctly. I am better equipped having done this. Highly recommend Agape and Anna to anyone looking for PT and dealing with injury/recovery. Thank you again!!!

Agape Physical Therapy in Glendora has superior Physical Therapist like Tony…read more. I've recovered from 2 hip replacement surgeries in the last year and Tony has impressed me with his professional knowledge in getting me back to my life inside and outside the gym..

Called ahead to inform that we wanted to visit an ex-inlaw in this facility. From first contact to…read moreactual visit... they rolled out red carpet. Front desk very kind and helpfull. As large as this place is, it seemed everyone new our friend well. Very clean place. Left a bit sad but knowing that our friend was being well cared for. Whilst there I conversed with a couple other persons living there. All expressed positive vibes.

This is a horrible place! I live in Las Vegas and my dad is here because he has dementia and…read moreAlzheimer's he needs 24 hour care. No one at station 4 ever answers!!! I have tried to contact other station's and half these people can barely speak English. I made an appointment to go see him and they "Didn't have me on the schedule " one nurse who did speak English did let me see him. Can someone please check on this place!!! My dad was also robbed of his belongings!