The staff is very helpful and caring when it comes to giving you the best care and support. The…read moremanager I met with was very sweet and insightful on what would benefit me the most. I strongly suggest if you are looking for a great program with an amazing manager on your side I would come here! Thank you for such a great experience.

Puente House helped me to change my life and gave me the opportunity to build a solid foundation in…read moremy recovery journey. I will forever be grateful for the structure it taught me. Being a resident we are given opportunities to participate in fundraisers like the Midnight Mission Golf tournament. One of the many great experiences I've had the opportunity to be a part of to help other people that struggle with alcoholism and drug addiction.

My Brother who is Deaf & Paralyzed has been at the Covina Rehabilitation…read more Center for a little over 1 month now. Yesterday was his Birthday & when we came to visit him they had Birthday Balloons for him at his bedside. I go everyday to see him, I bring him his LATimes News Paper and it's nice because the facility is only a few blocks from our home. Everyone who works there is Fantastic & Amazing. They know my Brother by name. It's sad to see some of the bad reviews online. I have seen with my own eyes "Everyday" when I go there. This Facility is great. We Thank God for each person that works there. They show love, compassion & outstanding quility of care for everyone who lives there. We Pray my Brother will gain his mobility back so he can come home. He had 2 strokes earlier this year in March & in June. We are grateful for the Physical Therapy Dept. that has encouraged & helped my brother learn & gain some of his mobility back day by day at this Facility. I would recommend this location to anyone wanting to find a safe location

1 star. My family had a very upsetting experience at this rehab center while my grandpa was staying…read morethere. Multiple times we found him sitting for hours in a diaper soaked with urine, and sometimes with feces as well. His clothes would also be soiled, and staff often would not change him until a family member specifically told them to. Almost every time I visited, the hallway floor where his room was located smelled strongly like feces as soon as I got off the elevator. I hoped it was not coming from him, but as I got closer to his room, the smell would get worse and it often was him left unchanged. No patient should be left like that for hours. Many patients were left in bed all day everyday with little to no activity or engagement. Our experience was heartbreaking and I would not recommend this facility based on how my loved one was cared for.

Mental Health and The quality of the care I receive every day is first and foremost compassionate…read moreand kind. I never feel rushed or hurried. My therapist (Paula) is one in a million no matter what I bring into group with me she is comforting and has a rare instinctive nature to help people bring their issues into the open, and then helps them heal. There are a multi of reasons that Aurora works and it starts with support staff one of them (Luis) runs the cafeteria and having eaten there more than a few times and let me tell you he runs it like a well oiled machine. There's not enough space to mention everyone that makes Aurora the best mental health facility but I would be remiss to not mention a few people who spend their lives helping their peers. LeeAnn, Mati, and Lydia are always near if anyone needs anything from checking us in every morning to helping out in the cafeteria making sure everyone gets help to their table. That may not seem like much but these women are trained professionals they have other important responsibilities at Aurora but they make time to help out and in other areas. Another person I'd like to mention is our RN Gigi she is on top of everything from making sure everyone stays healthy and happy I don't know what it is but whenever I see her I just start thinking of how much she loves her job. There are counselors who are so supportive, Jenn is one of the people who help us talk through our problems James is another who helps to make Aurora a safe space I know I'm rambling on but this place these people do so much for so many with little to no recognition. I can sum this up by saying unequivocally if not for Aurora Charter Oak I would not be here now. Please don't be afraid if you need help call them if they can help me they can help you too.

Terrible location. Staff is very rude, terrible at communicating and returning emails…read more They began to avoid me when I brought up California state laws they are currently violating. My child's behavior and mental health has declined since starting IOP. Only giving one star because I could not select zero.

This is my moms third visit to Kindred of Glendora. The staff is so wonderful, caring and…read moresupportive. Audrey is the best physical therapist! The staff really cares for their patients. It's nice to be able to see my mom well cared for. It eases our mind. I recommend them at the highest level. You will be happy your loved one is cared for on this level. Wonderful people.

My mother went from Foothill Presbyterian Hospital to Glendora Canyon Transitional Care. She was in…read morethe hospital 11 days and had surgery. She was in Glendora Transitional for 14 days. The Staff: The nursing staff was awesome. Very helpful and did whatever was needed to make her comfortable. She had a wound on her lower back. The wound specialist comes in every day, checks it, changes the dressing, and makes sure she is comfortable. Mom is Incontinent, is not aware if she has had a bowel movement or urinated. That was on mom's record. Someone would come, check, and do what needed to be done without my mom feeling embarrassed. Then she needed to be bathed, could not have asked for better care. The maintenance crew was great. Several of them spoke Spanish, as does my mother, and they would visit with her and see how she was doing. They do their job and ensure the patients' needs are taken care of. God Bless them. Therapy: Each physical therapist who worked with my mom was kind, helpful, and spoke clearly to you. She has 98% hearing loss and 5% word comprehension. Very respectful of her and to her. The Director, David, makes sure he has a hand on everything that is going on in the Facility. On the first day my mother was there, he made sure to check in with me to see if we needed anything or had any concerns, so I would contact him. At the end of the 2nd week, I spoke with the Social Worker, Joy. She was polite and courteous, but when it came to trying to have my mother discharged (she had met everyone's expectations of how well she is progressing. The PT Director indicated she was ready to go, as well as his staff, except Joy. She insisted she had to stay longer. I spoke to David; he looked into the concerns I had and agreed that she could go home. Her body was healing, but her emotional state was getting worse. My mother is 101 years old, and I was looking out for her best interest. Thank you to the Director for understanding, the nursing staff for making mom feel at home, the physical therapy staff, and the maintenance crew. The rooms, the halls, everything, were clean to perfection. God Bless Everyone

Do NOT send your loved ones here…read more My family member spent 6 weeks in this facility. She came in with an infection that was not treated through its course; she finished her course of antibiotics, but her symptoms returned shortly afterward. She got weaker and weaker, and complained of abdominal pain. The staff did nothing; one nurse even had the gall to tell me there was nothing to do for stomach pain. I had to ask them to take blood and stool samples, and when the results finally came back positive for C Diff, I learned they had not even started her on a course of antibiotics despite having the results in hand! In that moment, I insisted that they transfer her to an ER immediately that night; she was so weak she could no longer stand or use her arms and hands. I regret so much not taking this action sooner; it's unbelievable to think you can't trust medical professionals to take basic care of your loved one. Prior to that, my family member reported that the folks leading her physical therapy appointments were often on their phones, and disengaged with her care. The food is also the worst of the 5-6 hospitals and facilities my family member stayed at in the area. The staff is largely unresponsive. The social worker at the time (Joy, winter 2025) set up a good informational meeting with the care team when my family member was first admitted; then she promptly disappeared. She would not return phone calls; she was always "in meetings". When I finally would connect with her, she would promise to stop by to visit my family member to communicate with her. Days and days would go by, no visit, no returned phone call. Absolutely unprofessional and shameful. Search previous low-star reviews, and you will see a pattern. Re the care my family member received: she was in such bad shape when she left Glendora Canyon and went to the ER (colitis, sepsis, then she had a stroke) that she spent 2 weeks in the ICU, and then another month recovering in a hospital. Glendora Canyon, her health was in your hands and you deeply failed her. SHE ALMOST DIED in your facility. And finally, adding insult to injury, when my family member was taken by ambulance to an ER, they lost her personal items that were in her room. I tried in vain to find them; they first gave me two bags of someone else's clothing and items, and then tried to push someone's else items on me. At the hospital my family member went to, I met family members of a different Glendora Canyon TCU patient who had his phone and iPad go missing when he was also transferred to a hospital, also for not being cared for adequately at Glendora Canyon. So this is a theme. Beware. Terrible establishment; do not send your loved ones here!!

I'm extremely disappointed with the level of professionalism at the NCADD office in Covina. This is…read morea place that's supposed to help people struggling with addiction, yet the way clients are treated--especially by the front desk--is completely unacceptable. Every interaction my husband has had with the receptionist, Dana, has been rude, dismissive, and unhelpful. As the first point of contact, her behavior sets the tone--and instead of support, it feels judgmental and degrading. Instead of taking any responsibility for her behavior, she turns situations around to make others seem like the problem, which only adds to the frustration. They are also very quick to take your money, but when it comes to answering questions about what you're paying for or getting basic help, they are unwilling and unhelpful. When I called on April 6th, simply to ask how to file a complaint (NOT for any personal or protected information), I was met with the same attitude. I was given false information, told I couldn't be helped, and then hung up on. I called back and spoke to a counselor, Ed, who was also unprofessional--making assumptions about my husband's behavior and failing to show the empathy expected in this field. People struggling with addiction are dealing with real-life stressors, and this program should be a place of support, not judgment. These programs are not cheap, and people are trying to get their lives back on track while balancing work, court requirements, and family responsibilities. Treating them like they don't matter defeats the entire purpose of what this organization claims to stand for. I don't understand how the director, Everett, allows this type of behavior from staff in an environment that is supposed to help people. Young adults also come here for guidance and support, and this is not the kind of treatment that encourages them to continue seeking help. Very disappointing experience. I truly hope management takes this seriously because this kind of environment does more harm than good.

Came here for treatment on my own and it was great. I had William as a counselor and I also had a…read moregreat experience where I feel like the counselors really listen to me and I did a three month program and graduated the receptionist. Jackie is wonderful. I'm very happy that I decided to go there

If you're in struggles finding a trustworthy rehab center? Ms Danica Cruz is the right person who…read morecan help you. My relative was looking for rehab center after surgery. She gave us many advices from insurance, medical and financial aspects. She is a very professional and knowledgeable person. We are very grateful to her arrangement. We believe you will have the same feelings as us.

This place is really nice and all I have met was friendly staff that seem to really care and that…read moreis one of the most important things to know that the staff cares I am having a wonderful experience with Amanda and Justin and all the CNA's and help they're kidding to my mom And I hope it continues. I'm thankful for the entire staff and the type of care that they are providing to all of the seniors and elderly and those whom are sick and cannot provide for themselves and is really nice to see that there is a genuine adoration to serve the needy here

My husband is there now recovering. Staff is amazing. The…read moreplace is always clean. Thank you Daniel, (administrator) for sitting with me to discuss a few things I needed to know. I am happy that my husband is recovering thanks to the level of care he's receiving. God is good

Skilled nursing and rehab facility…read more Nobody's perfect but as a retired nurse I think They are great in care to patients, my husband is there and he has no complaints. Food is tasty, rooms ok need some ambiance but are very clean.

This is a long overdue review. I caught my sneaker in a loop…read moreof cord and fell, injuring both my shoulder and knee in 2023, when I was 70. Nader worked with me 2x a week, alternating between my shoulder and knee each visit. He did myofascial release on me during the first half of each session, which gave me increased range of motion with decreased pain in my shoulder, knee, and the surrounding tissues after each treatment. The remainder of the appointment consisted of doing various stretches and exercises for both my shoulder and knee that Nader assigned for me to do at home, too. Also during the months that Nader was working with me on my knee and shoulder, I happened to injure my rib while trying to lift the corner of my recliner. Bless Nader! He was able to manipulate that rib and get it back into position, giving me dramatic pain relief. Thanks to Nader, and the rest of his rehab team, my shoulder and knee are pain-free, with good strength and range of motion. Thank you again for returning my quality of life back to me. I am truly grateful.

Great help with lower back and SI joint pain--finally moving and working out again! Highly Recommendread more

I'm going to preference this review by saying caring for psych patients is HARD, EXHAUSTING WORK…read more I have a family member who is in their psych unit. I've found the social workers and staff to be responsive to all of my inquiries and genuinely concerned for the health, welfare and general living conditions of my family member. The facility has activities for the residents on a regular basis As with many facilities the food isn't 5 star, but we must keep in mind this is a hospital, not a resort. That being said, I do wish they would use more quality ingredients with more variety for those clients who can enjoy a more varied menu. The facility buildings are old, the maintenance staff does the best they can with what they have to work with. I suspect the owners of the facility are dealing with a limited amount of funding with what SSA and private insurance pay (plus they have to make a profit) and the general cost of healthcare rising exponentially. It has been my experience, if you want your loved one to receive good care, you have to be an involved participant in that care. Be vocal, courteous, and be relational.

Called ahead to inform that we wanted to visit an ex-inlaw in this facility. From first contact to…read moreactual visit... they rolled out red carpet. Front desk very kind and helpfull. As large as this place is, it seemed everyone new our friend well. Very clean place. Left a bit sad but knowing that our friend was being well cared for. Whilst there I conversed with a couple other persons living there. All expressed positive vibes.