Absolutely horrible customer service on-site! Doors are always broken making it a major inconvenience when moving in/out. No one is ever there to unlock the bathrooms or to even talk to about issues. I have left several messages with no returned call. When we moved our items in 4 months ago we were told the dock roll up door would be fixed...it still is not. Only picked this place for the online rental rate deal. I just got an email saying our rate was increasing although the online rates for new renters are $20 cheaper than what we initially rented at. This place is a scam, do not waste your time. It's worth the extra money to rent at the good old fashioned outdoor units that actually have an employee visibility inside and you can drive right up to your door. This place is a confusing maze inside especially when the doors don't operate, your pin isn't working and you have to walk a mile with all your stuff, use the elevator and down into the basement just to exit this place. Unreal! The inside manager hides deep in an office and there are sketchy people nearly living out of their units. The onsite person working is amazing when you call to rent a place, after that.....crickets! Go somewhere else!! If we were not naturally having to end our rental due to moving, we would have canceled this place and put our items elsewhere. read more