This is the Highest Price storage unit I Arizona! I Don't recommend it to Veteran's, Marginal income folks, and anyone who can't afford to pay Top Dollar++ to keep their stuff. The Climate Control is nice and the App and Gate/Doors only work Some Of The Times. I Do Not Recommend This Storage Company. read more

Poor communication. Property manager unaware of customer grievance policy and made no attempt to find it. read more

Marriah gave me great service and the information I needed. I will be using there services in the futur.

They had a main water line break on 11/5 told us on 11/7 allowed us on to Property 11/11 if we would sign a general release and abandonment form. Hence I have retained an attorney to get access to my damage storage. read more

Lacey was extremely nice and helpful! I really appreciate everything she does. She made this process go smoothly and especially with moving being so stressful. She is an angel in disguise! I really recommend Lacy to anyone who wants to go to Public Storage! KM(TMCMA) read more

Angie the new trainee was efficient and helpful getting the new storage unit I needed without having a reservation.

BEWARE. Storage units are fine, but the management, including District Manager Chris Canotal 707-595-8427 needs to find a new career. (1) they charged me a late fee because the bank did not deliver over a holiday. I was told to hold off for two months and they would try to remove the late fee. Instead, I was charged additional late fees until I paid over $90 because of the advice of the local office and Mr. Chris. (2) When I first moved in, I arrived to find the unit filled with maintenance equipment. They gave me a larger unit at the same price, but three months later, charged me the full fee. (3) I moved out on the 4th of the month when my movers were available after prepaying for the entire month. No prorating. Sold the unit. Double dipped on storage fee. Now, that's NOT RIGHT. (4) I informed them two weeks in advance I would be moving out of my second unit at the END of the month. They locked me out a week later. (5) When I have been able to reach Chris Canotal, he consistently promises to get back to me by a specific date, but NEVER does. There is never a communication from him or an attempt to fairly resolve issues. I have found a LOCALLY OWNED storage unit with well trained management who are considerate, caring, understanding and who will get back to you. PUBLIC STORAGE is a national business relying on computers, not real people to run the business. BEWARE. read more

Fast service i was in an out! lacie was a big help to me on what I needed on storage size and special deals that they were offering at this time read more

Lied about 1 free month, horrible customer service, double charged another month and then said they could not do anything about it and suggested to call my bank to fix. Called the bank, bank reversed the debit and then Public Storage charge us a fee. Would not take responsibility for the mistake. Girl at the location latterly says she can do nothing to help and we would have to call a district manager. We did, no return call. They scam college kids and when exposed they claim no responsibility. DO NOT USE THEM. You will regret it. read more

I drove all the way from New Orleans and I need a storage unit right when I got into town so I went with Public Storage and they were wonderful. They got me a storage at a really great price and I was happy and satisfied. read more

The customer Service was great, very polite and very helpful. I know I'll like my stay. Customer Service deserve great rating.

Relocating to this area from out of state so I called around a few places before speaking with public storage. I called in to get pricing on units and boxes and Donielle was so helpful. Moving is hectic and stressful so it was nice to speak with someone who's understanding and knowledgeable. Special thanks to her. read more

I have used storage units before but this was one of the cleanest I have seen in a while. The process to get a unit was extremely easy and effortless. I was in a huge hurry to get one and I was able to reserve one in absolute no time at all. The app is very easy to use even for someone like me who has no clue as how to use reserve something like a storage unit and is used to doing almost everything in person. I would highly recommend this place and the ease of use with technology to allow electronic booking. I am sure you won't regret using your phone to get a hold of a new storage unit at this public storage location. read more

Subject: Public Storage Customer Service or the Lack Thereof If there is a way to give a ZERO STAR rating I would!!! I am writing to tell you about my experience with the largest storage company in the United States-Public Storage. In late June, our son and his wife got us 2 units. We hired a moving company and the contents of our Phoenix house were transported to Tucson and transferred into the two units. We rented air-conditioned units. the first opportunity to open the units and inspect the contents occurred on July 17. I opened the door to unit A200 only to discover that water was on the floor I notified the site person. I did receive a call from a district managerand was told that my two options were to either file a claim with the insurance company or not. read more

Chastity is a terrific manager and deserves a 5. Over the years, she has always been professional and helpful. I am only giving 4 stars however bc although she called her superiors immediately and they gave me a six month credit on the fee, it will still increase quite a bit after 6 months. Overall, however, I am satisfied. The facility is clean, well lit and well maintained. I have stored here for a few years and I have been pleased. read more

Theft is rampant & easy at this bargain bin storage facility. Junkies are free to walk along the wire-ceiling units, then unload them by snipping in from above. No worries about hallway cameras & nice side doors that open to a church parking lot. Count on anything of value stored here to be stolen with ease. read more

If zero stars was an option, that would be the more accurate rating. This SPECIFIC Public Storage location doesn't deserve even a 1 Star rating. As others have well noted, the customer service is nonexistent. I had a confirmed reservation, email confirmation received. I called their business office to chance my move date and was assured my account was updated. I got a reminder call for the earlier move date and again called in to make sure all was squared away for the change I had made. Again, I was assured it was taken care off and that they staff just must have not read the account notation. Turns out they then cancelled my reservation without giving me any notification-- as I'd the change wasn't made. When I called to sort it out, they told me they had no idea why it got cancelled, "must be a system issue" they said. I was told my only option was to go online and rebook like any Joe off the street. Like I had never had a confirmed reservation. And forfeit all the promo rates, and pay a much higher rate. They refused to make it right in any way and actually hung up the phone on me. This felt like a bait and switch to get me to pay more after luring me in with a $1 for the first month rate. Just a horrific experience. If this is how it goes before you move into a unit, I can only imagine how much worse the "customer service" gets. Look, you've got so many other good options for Public Storage. I ended up at a nearby location and the experience was nightly and day. Honestly, go absolutely anywhere, literally anywhere, else for your storage needs. This place should be out of business. I have no idea how it's not. read more

We were never informed of the pack rat problem when we moved in. When we did find a dead rat in our unit that had been there for quite a while, the management simply stated that they would throw down poison. No apologies for all the rat crap that was covering our stuff. Also had to throw away a lot of our items due to the dead rat smell. If we could have moved out that day we would have. Do not use this company!!!! read more

Started with a supposed $79 special, now paying $156. I am very unhappy with this company. I was given a rate of $79 I believe, that's before you have to pay for numerous different fees. Plus they make you purchase their insurance. This added another $13 to my bill. my bill after the lock, insurance, fees, and tax was $111! WTH? Anyways, I have been there for over a year and they have raised my rate 3 times?! I am now paying $156. Why, what is the reason for this? It makes no sense. Shouldn't you want to keep the people that have been there the longest? Instead of getting new people with their $1 first month special, Bull s*** BTW. It was $54 after all the nonsense. I plan on starting a storage unit business and will open one next to everyone they have and charge a reasonable rate that doesn't change every 3-4 months. Worst place ever! read more

Online advertisement offered 15% discount. I reserved & went to facility at Speedway/Pantano in Tucson. Discount not given. The manager (I believe her name was Linda) was really professional and nice. However District Manager, Robert Hole, informed me asterisk stated certain conditions needed to be met. Pulled it up on my iPhone and it stated online customers ONLY - which I was. He was aware I was going to pay 6 months in advance. Also planned on purchasing $300 worth of packing supplies & had intended on being there several years. If District Manager will lie on my first visit and try to BS me, he doesn't need my business. I walked out after letting him know that I would be contacting corporate office. Very poor business practices on his part! read more

Chas is the mgr and is a pleasure to work with. We have a complicated storage situation and she was able to handle all our needs for a climate control storage area. The site was very clean and our storage area was spotless. Would highly recommend this site and Chas. read more

Robert Hole, the District Manager, actually went through all my belongings and loaded up his truck and stole half of my stuff in my storage unit. There are plenty of complaints about him on the internet already. I have witnesses from 2 previous employees there who said this is a common practice at this location. Good luck getting a hold of anyone at the Corporate Office in Phoenix or in LA. The only way to get these people's attention is through an attorney. I meet with someone next week to get the ball rolling on this. read more

I tried unsuccessfully to call this place within the business hours. Then I took the time to drive over there and there was a sign on the door that said the manager would be back at 10:45. What kind of a business is that that does not take customers seriously enough to neither answer their phone or even be in the office. Go someplace else. A storage unit down the road was the most acccomadating office for this type of business. Take your business there! read more

The facility is clean and fairly well maintained. I have stored a small amount of goods there for several months. No problems. I recently upgraded to a larger unit. The staff (Chas) made the process very simple and effortless. I would recommend this facility read more

Went in today to the Speedway and Pantano location and got one of the greatest customer service experience I have had in some time. Lynda was the person who helped and all my questions were answered and clarified. I look forward to going in and would definitely recommend coming here for any storage needs. read more

Clean, well-maintained and modern. Lisa onsite was very friendly and helpful. Shem made sure that we had all the information we needed prior to our rental. We were very satisfied. read more