It's Public Storage so manage your expectations. Place seems clean, does get busy, but really not bad for a storage place. My main gripes are sometimes people leave the carts somewhere mane their unit so when you go to drop/take stuff there are no carts. Annoying but not the end of the world. Wish employees would find the carts and put them back but also wish people were better about putting them back themselves. Also wish it didn't cost so much. I have neighbors in my community who have left due to the ever increasing prices. Start at $99 and a year later it's over $200. read more

Edna was super nice didnt have to help me but did considering i had no appointment great conversation whole time and great attitude

This review is for all public storage Little or No staff on premises during business hours To many price hikes example One of my storage space started under $500 a month in less then 3 years it went to over $800 . Same with the other space I have. They get you with low move in and then they jack up the price when your in and try to complain all the on the site and on the internet are all the same good luck trying to talk to a live person avoid public storage I'm looking for a new storage place the worst business ever Avoid public storage and you'll avoid the headache If you don't believe me google public storage and see the complaints for yourself read more

Janeth helped me yesterday! She was so helpful and accommodating! I'm happy my belongings are at this location in Sylmar.

Thanks to Angy for always having such a great costumer service. Will be recommending friends and family. Loved that is always clean

I'm not sure how other locations are but the Sylmar location off yarnell has the worst customer service. Edna is by far the most unpleasant, rude and lacks any service skills and shouldn't be in the position she is in. There's rarely anyone there in the office on a regular basis. you can wait hours and still no one in the office. What they don't tell or have a sign on the door is that you need to call and make an appointment to physically see someone. Bottom line, your storage items should be safe but beware that after a few months of rental the rent will increase by at least 40% without any notice and to remedy any extra fees is difficult because there's never anyone at the location. read more

Carlos you did an amazing job helping my family this week, thank you very much... Public storage is ridiculously expensive, however it's there in a pinch. Definitely not a long term solution. read more

One of the worst storage facilities I've ever dealt with. I was helping my sister move some items into her storage unit here and we were running a bit late in the day. When we arrived at around 4:15 p.m. we were told that we had to be off the property by 5:00 p.m. because the power would be turned off for the gates and the freight elevator. As we tried to enter the gate, our gate code didn't work and we needed assistance, causing further delays. There is a sign that says to text for gate assistance. As we were about to do that, an employee came out and said "that doesn't work." Um... OK. Begs the question of why that sign exists then. We managed to get the gate code straightened out and scrambled to offload our stuff, but weren't able to do get it all out within the limited amount of time available. So I came the next morning to bring some items. The signs say gate access opens at 6:00 a.m. but, once again, the gate code didn't work! When I punched my code in, a brief message flashed on the screen telling me to call a 1-800 number for after-hours access information. I tried calling the number and got hung up on multiple times before I could even enter the phone information associated withthe account. And EVEN AFTER ENTERING THE PHONE NUMBER on the account, the system still hung up on me! The office hours listed on their website say the office is open from 9:30 a.m. until 6:00 p.m. so I waited for a staffer to arrive... and waited... and no one showed up to open the office! There was a phone number on the front door of the office so I called that. Again, another automated system which only offered the option to have the gate code sent as a text. I selected that option, a text was sent to my sister, and there was NO CODE information in the text - just a layout map of the storage building! Meanwhile, no employee(s) showed up to open the office at the posted time. As I write this, it is 10:30 a.m. - one hour after the posted business for the office - and there are no employees, no way to access the unit, and no recourse to anything but an automated system that hangs up on every call! I have been here for nearly 2 hours trying to figure out a way to get into this gate and unit and have not found a solution - despite having a gate code that worked the day before! There's even a gate technician who pulled up and he can't reach an employee! The only reason I'm giving this review 2 stars is because Rafael stayed after hours to assist my sister, and allow AAA to tow her vehicle, when her car broke down on the property. read more

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I had a wonderful experience working with them. There was an issue with the way the online order process worked, and Angie took time out of her busy day to help me get everything sorted. I've used other Public Storage facilities and never experienced the level of care and attentiveness that Angie provided. read more

Wasn't thrilled with the size once I saw it but Angie was super helpful helping us get one that was just right for us for the best price! Showed us around and helped us figure out the place too! read more

Would strong recommend NOT storing your belongings with this Public Storage facility. Predatory pricing tactics. They lock you in early with a low fee ($125) then increased it by 40%!!!!!!! ($175) 4 months in. Very steep and shady company. Take your business elsewhere! read more

Not even 1 star. For months they been ripping me off, change the price on me and make it to where I cant pay it till the end of the month. And after several attempts to get it reduced they only reduce it $11. That's a slap in the face on top of no notice of upping my rent then charging me late fees every month on top of your overpriced box. Well I'm out and no refund on the last 4 days I didn't need. What ever, good riddance. I'll never tell people to use public storage!!!! read more

Public Storage - A toilet - Self Storage Near Me - Sylmar, California

I went there the other day to buy some boxes and rent out a unit but was kind of nervous since I had never rented out a unit before. Celeste the girl that worked there went beyond the call of duty to assist me in helping me pick the right size unit for my artwork and furniture. There other places I checked out before couldn't have cared less. Five stars read more

Super helpful and works great for what we need. Close to the freeway for easy access.

Amazing service. Rafael, went above and beyond to accommodate our parking need. Showed us around the facility and and gave us great tips in regards to parking our camper. Professional over the phone and in person, highly recommend. Ask for Rafael! read more

First time I arrived at public storage, Rafael helped me and took the time to show me to my storage unit and gave me helpful tips on the easiest ways to store my stuff. (Elevators, back door, parking, keypad, dollies, etc) I came back again the next week and he attended me and helped me change my storage unit because I needed a bigger space. He walked me and my husband to our new storage unit and again gave us tips on how to store our stuff so that we can fit more things. He is so sweet, funny, and kind. Hes also very clean making sure the place is clean. Thank you Rafael!!! read more

Worst public Storage to be at my storage unit got broken into twice. I made payments for my unit to be sold at an auction because I supposedly missed a payment! thanks to the most disrespectful district manager who told me "sounds like a personal problem". Thanks it is a personal problem that thanks to you guys I lost my personal belongings my pictures of my kids my grandma who passed away pictures. The only good thing to come out this place is Raphael he's the only one that works there who helps out everyone else is lazy disrespectful and careless. Public storage you f**kin suck read more

Alonzo was amazing on assisting me with all my questions and concerns I had about storage since this was my very first time dealing with this and needing all the deets one should know for their first time. read more

Rafael assisted me with my check in process even though I reserved a space online. I was confused about the space and Rafael was very thorough and informative. Space was ready and clean with accesible carts to assist moving items into storage unit. Thank you! read more

Between Michael & Maria, they were able to overcome some online reservation difficulties and help me get through the rental process smoothly. Kudos to the team! Would rent with them again. Just be aware of the new "one customer in the lobby area at a time" policy read more

I feel so blessed by Rafael the manager that was in charge of the public storage facility at 16045 foothill blvd,, Sylmar, CA. I was closing out the storage unit and there were many issues that I was dealing with. Rafael helped me with everything I needed and never ever makde me feel as if I was ever bothering him. I think he's an exceptional face of that company. If you use this facility and Rafael is the manager, you can be assured that he will help you in anything you will ever need. read more

This was my first time using Public Storage -- and this location specifically was great and assuring. The facility is kept up, the units are clean, the entire area is climate controlled as promised, and most especially the service was really pleasant. Thank you to the manager Rafael for being so nice, for being helpful on getting us set up, and being accommodating with any of my questions and concerns. Really appreciate the work and I feel assured my stuff is in good hands. read more

This facility is great in cleanliness and the level of security they have. Rafael was especially helpful with us when we first got the unit by showing us where it was and how to do the lock. He's super friendly and so nice! Glad to know that our stuff is in good hands. read more

Warning: please do not ever rent from Public Storage as they are the worst storage facility known to man! After many years of renting Their largest unit with Climate control I am looking for some where better to Rent! When paying their highest rent amount you would think they wouldnt be so cheap to keep the Climate control at the correct settings.. Climate control is not the same as AC and with climate control they guarantee you that the temperature will remain anywhere from 78° and never go above 80°. Well, that is a lie because several times the temp has been above 80° and high temps is not good for the items stored inside my unit! Complaining always fell on deaf ears until recently its a little better but their climate control is not consistent and when you are paying a lot for a unit that guarantees a certain climate then it should be consistent always unless a major storm occurs. After the whole climate control mess, they have raised my rent several times when others for the same unit size are paying much less... After several complaints and paying the over priced unit for more then a year, they had to investigate it and after literally a year of complaining off and on they review all the cheaper units and lowered my rent to match those giving me a $90 lowered rent... So, during the time I was saying its not the correct rent, they been charging me that extra $90 for a long time! Thats a legal scam with some Rental facilities like Public Storage. Now, after a year if arguing about rent it is now matched to the same units that cost much less! This is also there regular price they lowered it to and not a promo price, so they were ripping me off! Now, here is the Cherry on Top... Recently, Public Storage thinks its a good decision to cut customers Access time to enter their units from 9pm to now 6pm on weekdays and 5pm weekends... REALLY, charge the same Rent to customers with no adjustments, but go from a 9pm access time to now be allowed to access either until 5 or 6pm is straight garbage.. If they cut times to access the unit in half then they should cut the Rent in half as well for not allowing customers to access it with the same time before the times were changed. They say cutting the time to close at 6 will make it safer and that is such a garbage answer from greedy, lazy executives making this stupid decision and should be fired instead! Hire security crew instead with all the rent money you are making big bux and can afford a few more workers! Tell me, when there location never had any break ins and is in a good area why they would close access to enter our units after 6pm? There are better solutions then just closing access to our units early when we are paying almost as much as a studio apartment.. (No Joke) Meanwhile, right down the road the other Public Storage is still opened to 9pm They offered if I want to move, but that facility has no Climate control and really, move a 5 bed room storage to another location instead of just staying with your old 9pm time. The headache that will be and I rather save some more money to buy a 2 bedroom home and use the second room as a storage then have to move it all to another unit when the unit I have is where I want to keep it until I am able to get a home. Many people work until 5pm and the difficulty to get to my unit by 6pm during rush hour is crazy.. There are times I need to access my unit often and I need to access it during the week after work, but with their new closing time to access the unit is horrible! If you need to access your unit at 7pm or 6:01 pm, you will not be allowed to... So charge the same rent, cut our access time and expect customers to suck it up... Well, guess what Public Storage, you are the ones up in the exec office that suck and I hope your business goes under from not caring what the paying customers want.. Give us access to our units that we pay a lot for And closing at 6pm is not the answer! Also, any issues you may encounter there corporate number will always point the finger back at the regional manager and vice versa.. Can Million/Billion dollar companies please actually do good work and not be LEGAL Shysters!! Thanks! Public Storage You suck... We want later access to our units and not less. If you need access to your storage after 6pm then this is NOT the facility to rent from. They SUCK! read more

Public Storage - Climate control at Public storage, Units should never be over 80° is what they tell you... The thermometer doesnt LIE Public Storage.. - Self Storage Near Me - Sylmar, California

Rafael the office manager was really helpful I came to the office 15 minutes prior to closing time he still accommodated us. read more

Do not use this location. The "manager" is an arrogant jerk who should never have a public job. After renting a unit at this location for more than 2 years and paying my rent ALWAYS on the 15th, I decided to go on July 1st to move my belongings. This simple ass sitting on her ass was not only rude and arrogant, and refused to not charge for s full months rent. Do not use this location.she has no respect and as I was moving a you g man told me his wife had the same arrogant jerk. There are too many reputable respectful storage businesses too have to deal with public storage and their bad business practices. He said he was reporting her to the better business bureau and encouraged me to do so which I will. read more

Even though I am a long term renter my rent increased 67%, from $155 to $259 per month, in less than 3 years!!! My first increase of 10% was within six months of my move in date, however my last notice informed me my rent will go up a whopping 37%, from $188 to $259 per month since my last increase six months ago!!! You would think they would give long term renters a break so BEWARE, once you are in they think you won't move out so they can and will significantly raise your rate. If you ask for an adjustment they will tell you it is out of their control, the "system" makes the changes. read more

I got my stuff out before the month was done and they charge me I when to the office and close my account and they charge me a second month. They say that there policy is not to give the money back and there is nothing we can do.im afraid that they going to charge me a third month. read more

Walked in here expecting a long process and annoying staff. Was surprised by the great customer service, also the quick and easy process getting a storage unit. I was assisted by Maria, she was very polite and helpful. Informative about the selections of units and price ranges. Glad she was able to. Would recommend to friends. read more

Great place, clean, and customer service was friendly, recomend this place for your storage needs. Thanks Gabriel for your help.

Fred and the team here at this facility helped from day 1 when I booked online. Fred was friendly, helpful and professional. A welcome breeze during a stressful moving process. I would recommend this facility to anyone looking to have a welcome place to temporarily keep your things. I rented an indoor climate controlled unit and it was clean and well lit. Only thing I would like to see change is if Public Storage could look into having the rear doors repaired so they can be left open on their own. We made it work and it is a small thing, but they deserve to have them working properly as nice as they keep the rest of the facility. Thank you Fred for being genuine and loving what you do as much as I love having quality customer service. A Satisfied Customer, -Chris read more

Rafael was very helpful and patient with helping me with my storage unit.. he shows great customer service

Isaiah and Laura were very helpful and answered all my questions. They made me feel comfortable and provided me with the correct unit for what I was looking for. I was impressed by the units being air conditioned that helps when moving things back and forth. I do like that there are cameras in case of anything happens. Facility was very clean and the whole process was very smooth. read more

Easy access, decent size for reasonable price

Super helpful staff! Easy accessible units. Reasonably priced!! My wife and I had to get a storage unit because we are moving. We went to one public storage and the person there recommended them. They have flat beds you can borrow to easily move your stuff to your unit. It saved us so much time. read more

Good clean place well maintained. Alex was very professional and friendly and even though his computer was down he was still determined to get me a storage. read more

Gerardo was such a great help! First time getting a storage unit and he explained everything and made sure I understood how this works! Friendly and Grade A customer service! Would differently recommend this location! Thank you! read more

I received excellent service at the foothill Blvd location. Jennifer was so helpful when I rented my first unit... And when all my things did not fit...(oh no) them Laura and Austin came to my rescue. Changing lightbulbs and making a difficult move painless. Thank you all! It has been a pleasure working with you ! So diligent, professional and excellent problem solvers. Place ossicle an and well cared for! read more

Ive been renting this storage for 4 years. $120 a month and my debit card expires. I'm notified the following month that i owe 2 months worth. The same week I'm notified i go down there to clear my 2 items out of storage and they forbid me to come in untill the balance is paid. i moved to the central coast 2 years ago. Apparently, 4 years of no late payment means nothing because they put my stuff on lean and were going to open up my locker on top of tacking on additional chargers in order to take my stuff out. That is horsesh*t, no loyalty. they only want your money and no nothing about customer care. Needless to say, i cleared my storage and will never do business with them again! Run Now! They're salvages only out for your money! read more

If I could give these assholes 1 star I would they are thieves I moved out on the 4th because my new place had an issue that had to be fixed and these crooks are making me pay for a whole month. Don't ever go here they don't actually tell anyone about.l those before but when u move out hey make you pay for a whole month fuck this company please take my warning and don't give them your money read more