Great location and very helpful staff. Highly recommended. They have plenty of rental unit options. 236 ponce

Joann was kind, and helpful to me during a stressful situation. Great customer service.

joann was so polite and was willing to explain everything out to me. they showed me my unit right away and made the process so easy for me. best place to being your items!!! read more

Joann was extremely helpful and got us moved in quickly. She was very nice and helpful and would highly recommend storing your things here.

Very convenient and helpful. Would definitely refer to others. Pricing is reasonable.

The online order process was fast and easy The quick service was great easy drive up access to unit read more

They take cake of their customers. Great customer service, friendly, low key, and great rates. Excellent space to store your extras.

Newhall mini storage is a place that I have stored my Harley at for the past year. Newhall Mini Storage is clean, reasonably priced, safe, camera monitored, and super convenient !!! and if that wasn't enough, you have the extreme pleasure of interacting with the absolutely delightful Managers, Joann and Carl !!! They have been very helpful and friendly to me the entire time I've come there ! They are two of the most genuinely pleasant and helpful folks you will ever meet !! Thank you for everything Joann and Carl !!!! read more

We'll I've used many storage places and this one is by far the best. No tricks or gimmicks just straight forward service. The price was fair and all my stuff feels safe. And Carl & Joanne are very friendly and helpful and eager to service your needs. No corporate Mumbo jumbo !! I highly recommend you check this place out !! Thanks guys read more

I believe the customer service is exceptional here because of our experience with JoAnn. We needed something worked out and she was more than happy to go the extra mile to give us a solution to resolve it. What generous and caring help she offered. Thank you! read more

Best Facility and Staff. Knowledgeable, and clean. Never an issue when I have questions or concerns about my space.

The process of renting my storage unit was simple and easy, following their online renting agreement. The unit was clean and spacious. I totally recommend it. read more

I needed to get a small storage unit a few years back after moving my Dad. I chose this location because it was reasonably price & a small business. Joann was always available to answer any questions and she remembered me whenever I had a talk with her. I no longer have a need for storage. Move out was smooth and easy. I would definitely go back here if I have the need! read more

We've rented a few units from this location. I've had to call multiple times over the past few weeks & they have been kind & patient with all of my questions. They are very helpful & informative. read more

Very accommodating and helpful with more than we could've hoped. Painted the unit before we used it, everything we stored over the summer was in the same condition as when we left it. Got a great rate, and the supplies they have available are very reasonably priced. read more

Joann and Carl are very helpful to us specially it's our first time renting a storage unit. They answered all our questions very kindly and very professional. They gave us ease of mind about renting a storage unit. read more

Newhall Valencia Mini Storage is probably the best storage company I've ever used. I kept my belongings there for almost three years and never once had any problems with safety or security. The property is very well-maintained and is very secure. They keep the gate, doors, and locks secure and regularly updated. There are cameras everywhere, and the staff monitors all the goings-on regularly. No riff-raff or bad elements here. But even with all the security, all and all the best part about this company is the staff. Joann is professional and accommodating, and was very patient with me during a very difficult time for me personally and professionally, as Covid had a big impact on my business and I was regularly late with my payments. She did her best to work with me during uncertain financial times, and that meant a lot to me. If security and cleanliness is as important to you as it is to me, then this is your place. If the convenience of driving up to your door (instead of hassling with stairs or elevators), is as important to you as it is to me, then this is your place. They've got the best staff and the best prices of anywhere else I looked at, and if I ever need storage again, this is where I will happily go. read more

Thank you for being so friendly and informative and helping us. They also gave us a great price with no hidden fees. Very upfront and honest. read more

well, secured and clean facility. The owner is wonderful. Super helpful.

I am so glad I found this place! Joanne is a wonderful person and takes care of our storage needs as though we are family! They are conveniently located reasonably close to the 5 and 14 Fwy's and easy to get to. The facility is clean and organized. Security cameras are located everywhere protect your stored items. Five star service, AAA+++ rated. read more

this place very high recommend ,, good service,, price reasonable ... we are so happy to found this place ..

Just moved here from the valley and was looking for a small unit for some belongings I couldn't fit into my apartment. Brian was very helpful in finding me a smaller 5x10 drive-up unit. The move in was fast and easy. The location is great too being right in the middle of Downtown Newhall. read more

Thank you Joanne and Ray for retrieving my furniture dolly I lost when I moved out. This place was awesome no hassle when I went to get the storage unit. No hassle when I vacated. Place is clean, secure an affordable. I'd definitely use this place again. I was lucky too come across it. Joanne thanks again talking too you felt like I've known you forever. It was a pleasure meeting you. Curtis m. read more

Update: This storage facility was fair and honest about correcting a increase in my rental fee. I had received an increase in rental fees after a month of using this facility and I brought it to the attention of their customer service department and they quickly corrected the mistake which I'm very happy to report because other than this isolated incident, I've been extremely happy with the services provided and the rental unit itself. I would definitely recommend this facility to anyone in need of extra storage! Thank you to the staff at Newhall-Valencia Mini Storage for making this right! read more

Very friendly and helpful staff. Brian was very attentive and I was able to make payments easily over the phone. Definitely recommend for everyone's storage needs! read more

I don't often write reviews, but I feel that my experience with this business over the last couple of years has been outstanding. It didn't start out that way. The previous manager was rude and seemed to enjoy bullying the customers. I hated having to talk to him. Joann has been so pleasant and helpful and does anything she can to make the experience easy. I'm grateful for her help and wouldn't hesitate to recommend Newhall-Valencia Mini Storage. read more

If I could give a negative star I would. The manager Jerry is a control freak. He yells at you about anything he can find that he doesn't like. Even after I told the owner what was going on she said I could always move...so I did. I paid my rent on time for a yr and a half, moved out 5 days before my rent was up and now have gotten a notice half way into the next month for my full fee and a $5 late fee. Also I had 2 letter evicting me. I guess Jerry is trying to get back at me for telling the owner how he was harassing me and verbally abusing me. What a terrible way to run a business!! read more

I just cleaned out my unit after a couple years. What can I say? I mean, it's mini storage right? They were always friendly, the rates are the lowest around, the gate always worked. And they sent me back my security deposit in 3 days. read more

Needed Storage for the summer due summer vacation this spot is perfect for students. They have small units that are perfect for a dorm room or a one or two bedroom apartment. Staff is really friendly and really put a effort to try to fulfill all of your storage needs. Highly Recommend! read more

Joanne was very helpful! I've been looking for an RV spot for a month. She put me on the waitlist and contacted me when the spot opened up. I'm very happy with my spot and the service I received upon my arrival. I look forward to many years of great customer service. read more

This place has the best staff !! They have always been extremely professional and kind.clean facility and really good rates.I will definitely be coming back when I have storage needs!! A+++ read more

Great, clean location with a lot of availability. Easy to find and easy to navigate the yard. Brian helped us set up a couple of large drive up units for our client. Very well maintained property. read more

I have been very pleased with the new management team that is in place now. The previous manager had a grouchy demeanor, rude. The new manager, Joann, is a great addition to this company. She's friendly, helpful, and is constantly cleaning or sweeping the grounds. Her work ethic is something I don't see in people anymore. She is a valuable asset to your company. read more

I have been a customer for years now and am getting ready to move. throughout the entire time, the facility has been clean, safe and easy to get to get in and out of. One particular person, Joanne, has been there as long as I have. She has always been friendly and helpful. In these last few weeks as I am getting ready for my move, she has lent me markers, checked on how I was doing in my unit and even helped me tape a box or two! Do not hesitate to use this business- they are professional, carry supplies (including locks for when you lose/forget your key (as I have done plenty of times), great on the phone, and go out of their way to look after the units and you. read more

Joanna was amazing she found us the right storage that met our needs. Recommend this facility for its cleanliness, awesome customer service that goes over and beyond to help out the customer... Amazing service. read more

The people working in the office here are the best. Especially JoAnn. Super nice and extremely helpful and work to get you what you need. Very personal service not found at the chain storage companies. read more

So far so good! Brian very proficient and helpful, Joann on the spot for help and getting things done. Clean site, secure, and unit good size. read more

I really like this storage facility! It's always maintained, clean and the staff are very nice. The prices are the cheapest I've found. I have been looking for storage online from the Scv to Burbank and this facility was the cheapest I found. Been with them for over a year now. Definitely recommend for sure. read more

Passed this page by accident and just could not let them get away with these faux reviews. If you note all these recent reviews are with in a small window of time this year and worded very specifically and very detailed for 'people' using a storage facility in passing, so either they are friends, management or provoked to write a review as new tenets - so they don't know jack. The truth is this is an old place with some steel buildings and old wood buildings. The prices went up a lot in the last few years and now seem higher than other places. Know a handful who moved out just this year. I have had leaks in my unit and I have seen what looks like people living in their units. Its about as safe as a prison since my friend's RV was broken in to and he knew 2 others broken in to in the past year or so. One review said 'close to the 5 and 14' what?! Its a maze to get to. I got my unit years ago and the guy at the front desk who was always there could always be seen walking the yard and maintaining it. I have never even seen or met the new people so what does that say? The Kirk H. review is the only honest one. "Its a mini storage." All I would say is check around for prices first. read more