Edward and Rubia are devils in disguise!! If you are looking for storage space in Pacoima, California, DO NOT COME HERE. I was only one month late with my fees, but they lied and said they would collaborate with me during our lengthy government shutdown. However, Edward and Rubia still continued to auction all my personal belongings without my knowledge. I will never be able to reclaim all my memories of my late parents, my late husband, and my grandchildren's belongings. They destroyed my life and my memories. There is no way I will recommend this location or company to anyone! Those who run Extra Space Storage have no regard for human decency, and I wish the Lord above could bring endless misery to this heartless organization worldwide. https://finance.yahoo.com/news/5m-self-storage-class-action-054454141.html https://law.justia.com/cases/federal/district-courts/new-jersey/njdce/2:2013cv00929/285237/66/ read more

I called the storage and the lady that answered was so rude. The call kept cutting off and so I told her I would call back. I don't think it's the regular girl who works there but I had to call back 5 times and she ignored all my calls. I then had to call corporate to get the store direct number. I left a voicemail in hopes for a call back and clarity. read more

The storage facility is very clean, well lit and the staff are very friendly and professional. Thank you for your services for the last 4 years! read more

I came in to get a new storage unit here was helped by rubia she is amazing the best service I highly recommend this location . Very clean and friendly service read more

I've been at extra space for over 2 years and I can only say great things about that location. The manager Eddie is always helpful and available with answers to any of my questions. The staff is absolutely amazing. The place is very clean and always kept clean. I would recommend this facility in sylmar because it feels safe. read more

Amazing service. Will come back and refer people. If you are looking for storage units come here quick service and friendly.

Rubia and Edward are fantastic, the facility is always clean and they are always available to help Al of their customers. I highly recommend this place because of the price and cleanliness alone. I also have with public storage and I'm trying to get out of that unit and go exclusively to extra space! read more

The service was great and attention. I recommend this location. Customer service is great.

Customer service is great but my rental went up from being $120 went up to $240 an extra $120 in one shot no warning from the company that's horrible!!!!!! read more

Very good experience Edward and Rubia are excellent at customer service. Will 100% recommend extra space storage on foothill Blvd!

I've had my stuff in here for almost 10 years. It was fine until a year or two ago. The rate has gone up 200%+ in that time from $120 a month to over $350 a month. I was sold on it because it was climate controlled, cameras, and had security systems. All smoke and mirrors. For the longest time, transients were loitering inside during off hours inside the stair wells. Door locks broken, graffiti, cameras broken, elevator buttons broken. Why am I paying so much rent for a run down facility. I recently found that my unit upstairs was broken into via the cheap a$$ chicken wire that covers the top of the units. My advice is to get a downstairs unit and keep your stuff here short term. I'm actively looking for a new storage unit and would not recommend any Extra Space Storage facility. It's a rip off! read more

They have great customer service. I have bad phone service and the call kept dropping but she was patient and explained all the details needed. She also ensured I understood every form I had to sign. I only wished I had gotten her name, I was in such a rush I forgot it. She saved me this Friday 9/16/22 since I called at 5:45pm and I was worried she wouldn't be able to help since they close at 6pm but she was able to help me finish everything on time. I definitely recommend! read more

Karen was amazing, really helped me out explaining everything in detail and showing me around the facility, made things so much easier and the rates they have are great with the discounts. read more

Everyone here is amazing! Edward the manager is very personable, warm, and kind. Other employees that I have had contact with were just as amazing. Storage place is very clean, cameras all over, and secured gate access. Totally recommend! read more

I have been a customer for years and have referred my family. This is a very clean and safe storage facility. Temp controlled, accessible and the staff are attentive. Edward and the team provide customer service excellence. Highly recommend this Extra Space. read more

I rented ahead of time before i got the apartment. Then didn't get it. They took my money right away. But i had to wait for a refund of 10 day term. And they kept $34.00 of my money and i never even step foot in the place. Talk about unpleasant service and legal thief. Don't rent here. read more

Be AWARE! This place will rent you a space and in 4 months you get a nice 60-70 percent increase on your bill. No advance notification. Nothing. Just more money straight from the checking account. When I asked about it I was told it was normal in the industry to receive 2-3 increases a year. The owners probably complain about inflation then they proliferate it with their business practices. Note# The people who work there are not the problem. read more

Amazing customer relations (love Edward!). Very clean facility and as safe as a facility like this can be. Only improvement would be trash bins available for renters, but carrying out trash is a small price to pay for great facility and service. read more

I really recommend this place at Sylmar location they are very nice clean. I had my storage for 8 months and everything was wonderful and everyone was very nice on it and everyone I need it help they were on it , Juan was super nice and prices was very perfect , like I said I really recommend this place and thank you very much for being super nice and clean read more

Have now been at this Extra Space storage for about a year and half and although we had an issue with our unit, Edward was quick to find an agreeable solution. This place is clean and accessible. They need to add extra carts but other than that I highly recommend this location. read more

This place is great I've been here for years now and always great place to storage my stuff. The staff is always helpful and whatever you need or try to assist in some way. I would recommend this place to family and friends. read more

Extra Space Storage - Extra space storage - Self Storage Near Me - Sylmar, California

Edward did an amazing job on helping me switch to a bigger unit and got me in and out without hesitation and was great and very patient with me and my many questions! it's a very clean and organized facility. I was informed about the possibility of the monthly rates going up and Edward did explain that when the rates do go up I will be getting a 30 day notice, so I was very satisfied with that information. I'm very happy with my choice of facility I have chosen. read more

Edward was the best, polite and attentive. This was a quick and easy process. The facility is clean, modern, and easy to navigate.

I cannot give enough stars to this Extra Space Storage in Sylmar. The customer service is always superb, and when you walk in a friendly smile goes a long way. I have storages for work across the country and being able to always come into my local Extra Space Storage Branch is convenient to take care of any account related items. But what really is the cherry on top is the service from Edward (store manager) that is always professional and efficient. He is always happy to help and I don't even have a unit rented at this particular location yet he has helped me open multiple units across the west coast and even some on the east coast. Highly recommend to anyone looking for an easy place for storage, with all the capabilities of a large company but yet is personalized by branch. read more

Brenda was very helpful and made the experience very quick and effortless. She was able to give me all the details and complete the entire process in less than 15 minutes. Will definetly recommend. read more

Eric and Ed are the best customer service people on the west coast. When I was living in my car Eric signed me up and was completely transparent about pricing. They were cool and never judged me. Finally I saved up enough to buy a house and Ed signed me out of my last payment. I bought a lock but messed up the code- Ed had an extra laying around and let me have it for free. I'm convinced that Eric and Ed actually care about the customer and will treat you with respect and as human beings. Totally happy with my Sylmar Extra Space Storage experience because of Eric and Ed. You should give those guys raises and keep them- they don't make them like those two anymore. Thank you Eric and Ed! read more

It's a very good storage company but no trash cans around to throw away trash of any kind and out of the blue they boost up the prices from the storage units ! But they are very good workers and try to make it good for you read more

Edward and Holly were very helpful and the experience was fast and easy . Thank you !

Just had a transfer done from a 10x5 to 10x10. Office staff is friendly and helpful. Process was quick. Highly recommend.

The facility is clean, however, the new manager is quite rude. The owner needs to retrain Mr. Jim on his communication skills. Best read more

Edward is an asset to Extra Space Storage. He's so kind, knowledgeable and helpful. Having a great customer experience with each interaction is so important and yet hard to find at other places. We're so happy with Extra Space because of Edward and Erick, who's also very nice and helpful. Great customer service by both those gentlemen. read more

Great place! Great storage and great service ! Just specify the $25 first month, because I ended up paying almost $90 , but they never specified insurance which was something that is required , so miscommunication can defiantly cause confusion , besides that great service ! Would recommend read more

Moving is not always a great thing and having my things in storage was not something I was looking forward to. However, when I finally settled in at Extra Space Sylmar I felt like I made the right choice. Every single one of the staff members was absolutely amazing to me. After a two year stay I had to have a 28ft. trailer dropped off and was forced to have to leave the trailer parked on the property longer than I was allowed. The staff never charged me and took into consideration that my sorry helpers were the reason for the delay. I would highly recommend Extra Space Sylmar my unit was clean, accessible and I felt safe while on the property. Thanks again guys for making my stay there, my move and even taking the time out to check on me on my move out day. I wish you all much success and a life full of happiness. Sorry I don't have your names with me right now. read more

Excellent customer service! Jim, Sarina, and Erik were so helpful. Lots of knowledge and professionalism. They kept great service in spite of me being rude to them at the beginning. Clean place, secure and with AC. Compared to all the other places around that are junk and outdated. This one is the best. read more

Great place! Highly recommended! This place feels safe and their services are very professional! Eric helped me out and explained the whole process and made me feel very reassured and calm. I had never rented a storage place before yet when decided to come and rent here I felt like I had made the right decision and I could relax. Thank you for making this process of moving easier! read more

I was extremely happy with the service and responsiveness from Eric and Rodrigo. They were very easy to work with very kind and very efficient. I didn't end up needing a storage space due to the coronavirus and ended up not moving but they were very friendly and said if I come back to them they'll credit me the $24 which they charged me. Excellent service!!! read more

Service was great, both workers very competent and knowledgeable. Will reccomend in the future for all storage needs

I rented a parking space and they wouldn't let me change out the vehicles I had parked there without canceling my account and starting a new one at a higher rate. They were not flexible and did not try to help me find a way that would work. Going elsewhere. read more

Nice and clean storage, Steve was really nice and professional is our second time renting here and will come back if we need to. I recommend this place! read more

This place is so clean and organized! LUV it here! The customer service is top notch!