Shout out to Nova! They were able to help me secure fast, safe and easy storage! The facility was clean and the manager was helpful informative- Would definitely use again! Thank you! read more

I really appreciate the staff at Nova Storage. They are always welcoming, professional, helpful, and polite. Not to mention their prices are the best I've seen at any reputable storage facility. I am very satisfied with the treatment that I receive from Nova Storage. I am a repeat customer and will continue to come back here when I need storage services GREAT JOB NOVA read more

Awesome employees. Willing to help me find the perfect storage for my needs. Easy process. Done is 30 min.

Came in and was shown around each storage unit available, talked about prices and sizes for each one. I dont remeber the lady's name at the front desk but she was very kind, helpful and patient with us when we were there. Any questions we had, she answered. Needless to say, I would highly recommend this storage unit facility. Thank you to all the staff at Nova Storage. read more

Very clean facilities. Have never had issues after a few years of having my stuff stored here. Really good customer service.

I had an extra large storage unit at Nova Storage Sylmar for about 3 years. It was almost always unpleasant and regrettable. The manager, Sophia is quite unprofessional and really rude most of the time. The first problem happened on day 1. I was checked in by Michael. He told me I had 30 days to get insurance on my own after move in. Within a week I got an email from the manager threatening to charge me for their insurance if I didn't provide proof of insurance immediately. I told her I was told by Michael I would have 30 days to get insurance. She was not even a little apologetic and was rude and said, if I didn't get her insurance proof by the end of the day she'd automatically charge me for theirs. They offer a free moving truck on move in, but refused it to me because I didn't move in the very first day of my account. I didn't know this was the policy and moved in about a week after signing up. They said it was for new customers only, which was really awful customer service. Also, their hours are really unacceptable for a storage facility. Their gate is locked at 6pm on weekdays and 5pm on weekends! Weekends should be LONGER hours. There were multiple times I was unable to access my storage unit after work because of their terrible hours. Over the 3 years, I emailed them several times for various reasons. Never got a response a single time. Worse, every 6 months they raised rent. I started out at about $250 and by the time I left it was OVER $350. The worst, and what made me leave, is they decided to start a policy where you have to come and remove your lock from your unit and force you to use their locks so they have keys to your storage unit. I told them to go @$*% themselves then and moved out. read more

I've been doing buisness with them for one year now and my company has unit with the for over a few years now we are very happy with them. Great service the Employess are nice and helpful lol but it's all good I'm very happy with Nova Storage. read more

So helpful and kind!! And to boot they have the best prices! Thank you!! My hubby Michael got our unit here and you were so helpful! read more

I have a storage unit at Nova in Sylmar and at one time there was an issue with my lock but Front Desk quickly helped me replace it.

I have Been a loyal customer for many years. First for 10 years plus and have come back recently since moving to a smaller place. The staff is great! The grounds well maintained and secure. Who could ask for more! read more

I knew nothing about storage units and was weary about getting one until I spoke with Isaac this morning. He was so wonderful and helpful! I didn't know the sizing of the unit I would need and he made sure to let me know that he would show me some units once I arrived. Once arriving he not only remembered me but was extremely sweet and informative!! He showed me a unit that was perfect for me. Location is very clean! Definitely recommend coming here if you need a storage unit! Isaac your the bomb!! read more

Helpful and responsive. All of my needs were met quickly and efficiently. Highly recommend for storage space.

I have been with Nova Storage for many years Great Staff and Friendly Service. Cost is lower than most other storage facilities read more

I have used Nova Storage off and on for approximately 20 years. The facility is kept clean and I have never had any problems or damage with my belongings. The staff have always been nice, very professional, and always ready to assist and work with you during difficult times/bad days. I have used other Storage facilities in the past, but I have always returned to Nova Storage. 5 stars - read more

Jazmin was super helpful even though we arrived late. Took the time to show us a second and larger unit. On move in day Issac was super helpful. Both team members very professional. One recommendation they have more moving carts or dollys available. read more

Easy access, friendly, safe. I rented a drive up unit for a few months and all went well

What a smooth a professional experience I had yesterday with the staff yes

I have been using this storage unit for a couple months now and I feel it is a great price and a trust worthy storage unit. I would definitely recommend them. read more

Rented a unit last week and was assisted by Jazmin, she was super helpful and took her time to go over the rental process with us. Would definitely recommend this location since they have great prices and excellent customer service! read more

1st time using a storage place. The staff is very nice, professional and helpful, the place seems clean and secure. Prices are definitely the lowest ...trust me i looked around and these guys have reasonable prices! you can also pay online which is very convenient. The only thing i don't care for is the times your allowed to go in and out... i guess is for safety purposes but if i need to go and get something from storage i cannot make it before they close which is at 6pm on weekdays...so i have to wait till Saturday or rush after work if i really need something. Other than the times i am happy with this choice! :-) read more

The staff is friendly and the location is convenient right next to the freeway. The facility is always clean.

Awesome place to rent a storage space the office staff was awesome fast and efficient!

I love renting with nova storage because they are really nice, friendly, and the place is always clean prices are decent too. I been renting for 3 years or so and i can't complain. read more

Great Customer service from manager Kia Very helpfull and professional.... Thanks Kia!!!!! read more

Nova Storage in Sylmar was very helpful , quick and efficient. Sophia was awesome! She's very helpful, patient and sweet. read more

Sophia is da bomb!! I do not know how arranging for our storage unit could have been a more pleasant experience. The facility is clean and freeway close. Price for a 10x10 is very competitive, and the complimentary chilled water in the office was much appreciated after a long hot day of moving boxes. Many thanks from Robert Rukavina! read more

Beware of the hours this storage is NOT for the working man. When your at work their open, when your off work they are closed as they have banker hours, weekend hours are even shorter so early risers can't get in and late afternoons better be fast...forget about holidays. I just received and email that they are closed for 4th of July. To make it even worse they give huge discounts to new customers but the 'bread and butter' customers who have been loyal get a price hike about every 6 months. RENTER BEWARE read more

Moving out of my apartment in Northridge to Tujunga, there are a few items I need to keep in storage. I dropped in to Nova on Saturday because my boyfriend has used them in the past and liked the service for his storage unit. At first I was undecided about which size unit to take. I thought I had seen an advertisement for the Self Storage up by 210 and Yarnell.... so when I told the guy I wanted to check and see which was the better deal, Carlos, who had done all my paperwork, was very gracious and said he would be there if we decided to return. I ran up to the Self Storage, found out their prices were waaay over the prices offered at Nova and returned to sign up. Carlos gave us all the information and showed us around the units. I appreciated his patience with my questions. You can pay online, with billing or autopay via your bank's direct wire transfer. They offer deals too. Will update you on the move when it is finally over and my items have made the transition. I was impressed with the quality of the welcome and information as well. read more

Danny was very helpful and patient. We had specific needs of drive-up access and needed a storage that had a wider clearance. Gave us 2 months 50% off and 4 months $10 off. read more

Wow, under new management, scalpers. Watch out for these guys, they are completely inflexible, rude. I do believe my possessions are safe it's a solid place, clean. But the policy of not prorating months after the 10th is a scam, in other words you can move out on the 15 - but you're still forced to pay for the whole month. And they are really quick to lock you out and start fining you astronomically. If I had a do over... But when I first went the people were awesome. So. Go figure. read more

Walked in this place not knowing much about pricing for storage,the woman who helped me was friendly and informed me of the sizes and there prices, thanks..... read more

Sophia is great! She is very flexible and accommodating. Pricing is normal and staff is always friendly. Great place for your storage needs!

needed a storage place asap, this place was the cheapest, cleanest, and accessible we found, we used them for 9 + months and not 1 complaint, we simply love it. it's month to month, no contact, no hassles, easy peasy!!! upon our end of needing it , they we awesome not a problem, definitely will recommend them read more

EVen thought I moved half way across the Valley, I would still go back to NOVA in Sylmar if I needed a storage space again. The owners are truly GOOD PEOPLE. They are very involved in the community; they do regular drawings for Dodger tickets; they participate in local parades, etc; and they support local groups and teams. The storage facilities are clean and accessible! read more

The staff here are amazing, they make you feel comfortable the moment you walk in. they also allow storage of a vehicle at a low rate. Great storage business read more

Cean facilities. Good prices. Friendly staff. Gate closes at 6.

The staff are very helpful. This place is around the corner from my home. Great storage business I RECOMMEND THIS PLACE! read more

Felicia was very helpful and great!!! Thank you Nova Storage. Worked with us to help our situation.

My husband originally rented a space from nova about 10 years ago. Our stuff stayed safe & all for a great price. so naturally when my kids moved out & i chose to down size i tucked all their extra stuff at Nova. I am very happy with how they run the location, clean & secure. Thank you Nova storage read more

Great clean environment to store all the things you love, yet not the room for at home. Decent pricing & a great location just off the 210 freeway. The staff is always super friendly & totally helpful when they're needed. I've had my unit for about a year now & I have no complaints. Thanks Nova Storage read more