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Public Storage

3.5 (50 reviews)
Closed 6:00 am - 9:00 pm

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Simple proof that I scheduled a move out date before the October 1st payment.
Edgar R.

It's unfortunate when a company doesn't value a former customer's opinions. I've always used public storage but this is the first time I've felt unappreciated for my business. As you can see in the photo I provided, I scheduled a move-out date on September 18th and did so accordingly. Once October hit, I was being charged for that month. I had a conversation with the property manager about the fact that I left my lock that I had purchased from them thinking they might want it back. This was my assumption. Her rebuttal was trying to explain how they could've known that I did in fact move out; turns out some people schedule a move out through the app but then don't actually move. So she made the assumption that I didn't actually move out. If she has had this happen to her in the past, couldn't she have simply given me a phone call to verify that I in fact did move?? That would have been appreciated! Instead, she too MADE AN ASSUMPTION and decided I had not moved and waited until the next month for me to continue being charged. My question to them is, why in the world do you have an ONLINE check out process if you're going to ignore it?! I paid all of my payments on time since February of this year. All I asked was to receive one credit for the amount they were charging me for ASSUMING I had not moved out. And if this happens to you which I hope it doesn't, don't anticipate a swift customer service response. Given these unprecedented economic times, you would think they would appreciate their customers a bit more...well all I can say is that I will be one less customer they have to not appreciate because I'm definitely not utilizing their services. To you all, I recommend finding another storage facility where they care about their customers and have someone on site that could have answered all these questions to avoid this entire situation...

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11 years ago

Clean and accessible storage space, seems safe and the manager is super helpful. Highly recommended!

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11 years ago

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11 years ago

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10 years ago

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11 years ago

Mushraf is awesome manager, he explained me everything and he was really helpful for me being a first timer using a storage.

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10 years ago

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12 years ago

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11 years ago

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10 years ago

Great customer service and attitude. Easy to work with and arrange best storage need.

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11 years ago

Great job by the team there. I''ve used them for several years and recommend them highly. Thanks to Richard for great service!

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Review Highlights - Public Storage

I was helped by Peggy, who was AWESOME in helping me find the right sized unit for my stuffs.

Mentioned in 5 reviews

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Public Storage - selfstorage - Updated May 2026

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