The facility itself is large and fairly clean but there is never a human to help or answer questions and the bathroom is always locked. Plus, you need to be able to connect to your phone to open and close doors but there is no WiFi and the signal for regular service is spotty, at best. Annoying. read more

We rented here for 3 years and during that time our rent nearly doubled. Towards the last 6 months there were only 1-2 carts available to use. When I said we were leaving it was explained I could have asked about not having an increase. So in other words if you pay on time they take advantage of you and continue to raise rates almost every 3-6 months. Today I could rent the same size we just vacated for less than what we rented it for 3 years ago. read more

They continually raise rates and are not at all competitive any longer. Property is usually clean, however they are quite often out of carts to move goods. There are other companies in the area that are far less expensive which we'll pursue after we decide to vacate this place. read more

Spent thousands of dollars over three years to store some items at the Mccausland location in Maplewood only to find bug larvae and mold all over our rugs and clothes. Employee John blamed it on us because you know, who doesn't want to pay thousands of dollars to store bug larvae and mold for over three years. Makes perfect sense, i hate having money and property that isn't disgusting. If you have any items that you absolutely have to have ruined, johnboy here will hook you up for only a few thousand bucks. read more

this is the worst company and they should be sued for bad business practices. When you rent a unit they have an introductory rate. Then once you move your stuff in they just keep raising the rates every 2-3 months only with one month notice they will double your rate. Then they tell you too bad that you can just move your stuff to another unit right next to the one you have and get the price back. They also have mice that have wrecked havoc thru my boxes. This is really bad business. read more

I was really impressed by the service. I had many questions since i was getting the space for my daughters in a different state entirely. The app worked perfectly and all went smoothly on move in day. Hopefully at the end of the summer the stored goods will be in the same shape as they were when dropped off read more

This storage started off as the best place to storage items. Then Public Storage took over horrible. Office staff lady are great. The company itself is the worst. Never no one in the office, keep raising the rent, for their benefit cause you not getting anything different for the same storage that you paid for a lesser price a month ago. Total rip off. Wouldn't recommend this place. Everyone like getting a good deal, you won't on MuCausland storage. Don't matter how long you been there or how good you at paiding your bills Public Storage is not thankful or grateful of their customers. read more

In the couple of years since Public Storage has taken over this facility it has gone down hill. They have raised our rental rate some 40% in those two years. They have turned off the air circulation equipment so that the "temperature controlled" means a stifling sweat box. They claim to have increased security which I guess is what they are calling the reduction in access hours and the seeming reduction in the working security cameras. Maybe they figure all that orange paint they added will scare away thieves. After this experience it will certainly scare me away from any public storage. I finished moving out during the lasr week of the month. During that week the outside gate broke. We had to call the fire dept as there is no posted phone number that leads directly to a human. The one of the two elevators broke and was down the last two days of the month. Talk about a cluster fv(& ! I don't even want to get into the amount of mouse poop we found in our locker. As far as I am concerned the only redeeming thing about this location is the office staff. Those are some first rate people! It's a shame they don't have a better organization backing them up. The one "Customer Service" person I finally got in touch with the night the gate broke was dowright rude. Public Storage is an organization driven to squeeze every nickel, run by computers, and staffed primarily by automated telephone systems. They claim "We treat your stuff like our stuff" but it should be We treat your stuff like you would like to treat your no-good ex-spouse's stuff. read more

While the storage facility is top notch the customer service is second rate. When calling to ask about payment options I was treated rudely by a male employee. I pre-framed the reason for my call and it was like pulling teeth to get answers. The attitude was poor and condescending. read more

I've been renting from public storage for over 3 years.. I just moved to STL in the fall and decided to stay with Public Storage and got a unit at this location and I must say this is the worst one by far. I'm 8 months pregnant and was using this storage space to store all of the new boxes of baby stuff we needed to keep here until we moved into our house.. We were 2 weeks late on our monthly payment and the day we drove up to Minnesota to visit family I got a notification that our storage unit was "left open" however we had both just been at our unit a few days prior and I remembered double checking our lock because I knew we were about to be gone for 2 weeks.. Management opened our unit because we were late on the payment and restricted us access to the space until we payed it this unit stayed open THE ENTIRE TWO WEEKS WE WERE OUT OF TOWN... There was over $500 worth of boxes of diapers, a baby swing, and other bins and totes full of stuff.. luckily nothing was stolen but after that I no longer comfortable keeping our stuff there over being 2 weeks late on a payment.. I'm pregnant.. we are moving and times are tough as it is.. Shame on this staff! read more

I rented four Public Storage units six months ago. I used the autopay for all four units. All was well until this month. Public Storage decided to change a security setting on their website (and didn't bother to let customers know until way too late). All of a sudden, my autopay was cancelled and I was told my bank was declining my payments. This was not the case. I literally spent six hours on four calls to "customer service." Every single time I was told it was "fixed" and my payments would be correctly debited. Every single time it was not "fixed." Finally, I went to the Public Storage location and was told, again, that it was "fixed." I was also charged $60 in "late fees" even though I was not the reason for the late payment. The very next day, I get a text from Public Storage saying my payments were due and I was going to be charged late fees because of it. My autopay was cancelled for the third time. Another 90-minute call later, I'm told it's "fixed" again. I sincerely doubt it. All I know is that I've lost $60 and I keep getting increasingly rude calls/texts/emails saying I'm not paying my bill. I can't get my items out of these units fast enough. I'm ready to pay over $1,000 to rent a moving truck just to get away from this terrible company. read more

Needed someplace to store my daughter's dorm room gear for the summer last minute as she decided to come home a bit early. Was able to get exactly what we needed very quickly and the staff on site were extremely helpful and friendly. read more

This is my third unit with Public Storage. The units are well maintained and I feel my items are secure. This latest location is only different because I feel the level of security as been raised while still being of good value. read more