Great experience for a first-time storage space renter! Staff are friendly and the place is very…read moreclean and easy to access. Prices went up on me twice in a 6 month period and became a little expensive for me to be able to keep my unit. Move out was very easy though and again, staff was friendly and helpful, and I even received a credit for cleaning out my unit early. Would definitely use them again the need arises

The manager, Nicole, was very sweet, understanding and knowledgeable with me, with no real reason…read moreto be. I wasnt the most sunshiny person with her my second experience with dealing with her, but that was on me. I was stressed and going through stuff, but I did call her back on third experience and finished booking my reservation. she is very, very sweet and very helpful am looking forward to the next few months having to deal with her if need to, since I only expect to have to use storage for 3 to 6 months.

If you're looking for a safe, convenient, and affordable storage unit look no further…read more I was in need of storing a few items and only needed a small unit for my items. I arrived at EZ storage and Gregory (manager) was able to provide me a unit. These units are all indoors and climate controlled. You need a special code to get through the gate/garage and your unit is inside. It's a drive-thru unit and so you drive your car in and then unload and take the elevator up. They provide carts for easy transport. Before I committed to the unit, Gregory brought me through the building and showed me the size of the unit and talked to me about the cost per month. Right now they are running a special so I was able to get 3 months for half price. I assume they have specials often so be sure you check. Gregory told me he lives on site with his dog so if there is ever anything going on he'll know about it. There are also multiple cameras around the property and inside the building. I'm really glad this storage facility exists. It's exactly what I was looking for!

We needed storage quickly and their website was informative and up to date and I had a good feeling…read moreright from the start. My initial call with questions reinforced that they were professional, friendly and took pride in their place. Move-in was easy and having access to their moving truck ( at a reasonable price!), made it all work - and we had coordinated everything from NY just a short time prior to arrival. They have lots of carts to use, easy drive in access to drop off stuff and cart it up to your unit, and clean, auto-lit corridors and storage units. We kept the unit over 2 years and there were a few times we were late on payments and they didn't treat you like a deadbeat - they just reminded you and we paid right away. I cannot think of one negative thing, and I am a pretty harsh grader - I don't just give away 5 stars to everyone.

Wendy was so accommodating when I was in a panic and needed storage space NOW!! Agree with some…read moreother reviews that the time to get set up is less than other facilities. Being able to drive in and having a variety of carts to use is a huge benefit. It was always clean and always felt very safe there. Unique code opens the door for entry and exit. Great rates and available coupons as well. Would use again if I needed storage.

I love this place. I had a horrendous experience with Public Storage and was a little concerned…read moreabout trying out a different facility since Public Storage is so big. Great place and their manager works with you to get you into the right unit. At the time of my rental, they had a half off special for the first few months. Specials vary. I like the convenience of coming in out of the elements to unload. They have a truck you can borrow to load into the facility but your insurance must allow you to drive it. (Mine didn't.) They have equipment to unload your stuff that you can use and there has always been some available. There is even music piped in. I brought both my kids to see this place because I am so pleased after my previous experience. The only thing missing is light within the units. I haven't figured that part out yet. Can be hard when you need to go in and find things.

So far, I was able to rent over the phone after Terri patiently answered all my questions. The size…read moreof the space and location is fine for me but I don't like that my rate has increased so much in such little time. Maybe that's just the way things are in this industry but I will likely be leaving refore the next rate increase.

Terri, the manager, was very professional and helpful with an issue that we had regarding a unit…read more She was able to promptly correct the amount in question. Good service is what matters and she delivered.

The facility itself is large and fairly clean but there is never a human to help or answer…read morequestions and the bathroom is always locked. Plus, you need to be able to connect to your phone to open and close doors but there is no WiFi and the signal for regular service is spotty, at best. Annoying.

We rented here for 3 years and during that time our rent nearly doubled. Towards the last 6 months…read morethere were only 1-2 carts available to use. When I said we were leaving it was explained I could have asked about not having an increase. So in other words if you pay on time they take advantage of you and continue to raise rates almost every 3-6 months. Today I could rent the same size we just vacated for less than what we rented it for 3 years ago.

Warning: do NOT rent a unit at this location! It is not…read moresecure. There is no one on the property. The gate has been open and broken for almost a week now and my unit has already been tampered with. When I got to my unit today, the lock was taken off. Naturally, the first thing I do is call customer service to see if anyone can come out and figure out whats wrong with the gate. I spoke to some woman named "elle" who gave me the run around. She had no idea what to tell me. (very sketchy) In fact, I had to prompt her on what to ask me!! ha. She lied to me and told me that there are "people monitoring the property via security camera." So thats when I asked her why then have they not fixed the broken gate if they are aware of it being open and broken? She could not answer me. There is no one monitoring this property. There is not a security protocol in place and no security. At all. The "property manager" does not answer their phone. "elle" lied to me and told me she "shut the gate" remotely, then advised me not to drive by to check to make sure its closed. (keep in mind that closing the gate remotely would mean the gate is in fact working) I drove by to see if she was telling the truth, and the gate was still open. Why would she lie about that? I am very sketched out by this company and their utter lack of security and security protocols. There is literally nothing stopping the general public from driving right into the property and tampering with everyone's storage. Thats exactly what happened with my unit. Also, their site claims the property manager lives on the property. That is also a lie. This is not a safe or secure storage company and their customer service staff lied directly and intentionally to me (which is extremely odd and makes me believe there is something worse going on) id absolutely look elsewhere! I dont trust them at all

I found the property manager very responsive and helpful. Like everyone, they have had staffing…read moretrouble with Covid but the manager is quick to return calls and meet you at the property. She called back several times to make sure everything was good. The location is the best I'm aware of for Richmond Heights / Brentwood

Giving two stars is generous. I got to my locker after I was told it was ready and there were…read moreseveral boxes sitting outside of the locker. There were mouse poops in at least one of the boxes. I waited 20 minutes for them to open, but nobody was there even 15 minutes after the opening time and nobody answered the phone. When I came back, in the entry there was a large price sign that had fallen on the floor and it had a dead roach stuck on it. Regret not taking photos. The boxes were gone, and when he showed me the unit, there was a big pipe on the side but in the middle of the depth. I was already expecting a tight fit so this was not acceptable. He did give me a different locker. But it's a good thing I went a couple days before my main move. And because I was moving across country two days later, I had no option, but to use this facility. It is well lit, the hallways are clean, and I did see mouse traps so they are at least doing something about their mice problem. Their climate control falls short. I went in there today, it's 51 in the beginning of January, but the last several days have been very cold. There's no way it was more than 40° in there. It felt like 35. Was there on an unseasonably warm day in December that had been proceeded by several very cold days and it was the same. Probably 35 to 40°. I'd recommend finding a different facility.

Manager is beyond helpful, gives me all needed info everytime. Place is well managed and taken care…read moreof