Needed last minute storge and found an online special in a PS facility near me.Would give it 5 stars but you can't talk to anyone at PS after hours. Just moved in so can't address the rodent damage and waste issues mentioned in some reviews. The unit looked clean when I arrived. read more

Rats literally all up in my unit and destroyed my newborns car seat. I'm a parent and I only needed storage for a couple weeks. And sure enough I got rat pee and poop all over my stuff. read more

If you simply want a place for storage where nothing is going to get broken this is an okay place. Notice I said broken, not damaged. The security is nice where I have to enter my personal code upon entrance and exit. If you are wanting to keep things clean and sanitized this is NOT the place. It is full of fecal matter and urine from the rats and mice that squander around, and no I didn't have any vinyl or food laying out. I don't recommend. Not to mention, I started off paying $27 a month exactly 1.5 years ago, and now I am being charged $45 a month. Go somewhere else where the rates are locked in and pay the extra to get it climate controlled, so you don't run into the terrible stench of rodent urine and fecal matter everywhere all over your furniture. read more

I rented my unit via online after a brief walk through. It looks a little outdated but I'm ok with that. I had a small issue with the lock which was taken care of very swiftly by Ms/Mrs. Wendy. She took care of my unit and provided excellent customer service. read more

When I was getting ready to move, I decided to put a bunch of stuff in storage until I was able to figure everything out. I chose public Storage because the location near me was cheaper than the other storage places. That should've been a red flag, but since it was still really expensive, so I went with it. Not only did they hike the prices up later, but I also found out that they have a rodent issue when I went to get my stuff out and found that most of my sons ballpit balls and the hoses to my washer and dryer had been badly chewed. I let them know and sent in a claim to the insurance that I had through them, who is called Orange Door, but when you make a claim, you find out it's actually Sedgwick Storage Insurance. I have sent in everything they have asked for, and there has been very little correspondence from them. I've messaged them to tell them that I did not want to keep paying $105 a month just to keep the ruined washer and dryer in there. They have done nothing, and it has been 3 months. Look how bad this all looks, and keep in mind that my washer and dryer were clean when I put them in there. They don't care! NEVER use public Storage! They will rip you off! read more

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Terrible rat infestation been going on for like a year so I'm moving out. The bait stations they set out are useless. We used snap traps, have killed 7 rats so far and they just keep coming! Customer service is terrible. You can't reach them by phone, they don't call you back when you leave a message and sometimes there is no one there during business hours. Will never rent from this company again! read more

The service and assistance I have received has been above and beyond anything I could have expected. And the price was perfect for my limited budget. read more

Kara the on-site manager was terrific.. we needed 2 units she made sure that we got 2 next to each other with helped our moving greatly.. I have used Public Storage before and will continue to use them because of thier service and pricing!! read more

Miss Cara customer service was awful. She had a lock on the trashcan that was on property you could not use she wouldn't even offer a broom or dust pan. She instead wanted to put a $75 charge and did proceed to put a $75 charge for a Storage, that she wanted to be swept out a dustpan full of trash, she was very rude and works at the one on I 35 here in San Antonio. Please think about it when you rent there from her because she's a very rude person. Miss Jessica also works for public safety and was wonderful and has good customer service, and they proceed to help us what a generous personality with understanding , during a hard time for me, I have spent over 1000 and $600 with this company and was treated unfairly but one customer Miss Jessica saw to it that she would make my day a little bit brighter. Thank you Jessica for your wonderful customer service. read more

As a new renter, the email with my initial gate combo was deleted and I was unable to get in. Made a short stop by the office and the property manager Claudia was quick to look up my info and give me helpful advice, as well as provide pleasant conversation! Only been here a short while, but a positive experience thus-far. Simple units, ease of access, can't really expect much more. read more

My family member had rented out a unit there for a year. Throughout that time, she was late on her payments a few times. One time, she was two months behind, but she did pay that off that balance. My family member was late once again, but they didn't call or contact her. They ended up auctioning our storage unit for $300 online. The buyer of our storage unit said that everything was ruined because of rat infestation. We asked if we could have our important documents, and photos, but the buyer threw everything away before we had a chance to even look through everything. I do not recommend this place at all. Communication is terrible, staff is not the politest, and your stuff will be ruined with the rodent infestation!!!! read more

My rent has went from one amount to being raised to another amount then again raised to third amount, higher than the first. I believe when they advertise "first month free," it's not really free because they'll raise their money back from your monthly payments. I've been there almost going on 2 years and if I had somewhere else and the means to transport my stuff, I would have left a long time ago. Rats have DESTROYED my property. Droppings and pee all over my belongings and when I reported it, all the manager said was she can tell pest control to make sure to go by there whenever they come.. and as for my raised rent, I asked about that too, and she said I should have been able to read in the contract fine print of how rents can be periodically raised without warning or reason. It's very very rare that a manager is available to answer the phone, out of 20 phone calls, I've been talking to a answering machine 18 of those calls. Property is infested, managed mediocre, and raised rent is what my experience has been with Public storage. February is my last month and after 2 years, I basically paid for rats to destroy my things read more

Super easy, convenient, and safe! The unit was ready for me when i got there. Didn't have to go in the office. They had the lock ready also! read more

I've been using public storage for a long time this is the worst it's ever been for me my entire storage unit is infested with rats..... I asked him if they could help me to get the rats out of there to be able to get my stuff at least I don't know I'm kind of scared actually to go through it at this point but all they told me is that they have rat poison they could give me to put in there. Wow... so now all my belongings are all infested things I cannot replace I'm so upset I just don't know what to do... I've had things in two separate locations but they wouldn't this particular location has been the worst. The customer service was great when I rented the unit, but now, they're playing dumb and I'm the one losing everything!!! read more

Es nuestra primera vez rentando un espacio. La Señora Wendy nos atendió y fue muy amable y muy paciente con nuestro inglés .

Terrible customer service, and lazy staff. Had the displeasure of meeting the most rude front desk worker ever, she did nothing to help and claimed to be going "by the book". Nah she's just a....nevermind. I wouldn't ever suggest anyone to rent with these people. read more

Wonderful service. Tina was knowledgeable, kind, efficient, and professional. The unit that I rented was clean and perfectly sized for my use. I love the fact that I don't have to supply a lock. They have a marvelous lock that can't be cut. Love it! read more

Go to this location and talk to Christi and Sami. These ladies helped me with all my storage needs, they answered all of my questions, and followed up with me to make sure my needs where met. I would highly recommend Public Storage in general and this place in particular. read more

Very friendly and customer service is definitely a priority here! Rachel was attentive to our needs and showed us numerous options before setting us up with the unit we wanted. Very glad we chose this location for our needs! read more

manager is friendly but the property is a bit old. door clearance may be an issue as well so i would suggest touring the property first. the prices are cheaper to make up for its issues though. read more

Public Storage - This is a photo of some of the units that have a 1 - 1.5 foot lift to get into them. All are not that way but most are. - Self Storage Near Me - San Antonio, Texas

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Tina is very friendly and helpful, we are happy with this location, the hours are great and love the gated part

The Property manager was very nice. On the other hand the property is very weird. I would tell everyone renting to go look first as some of the units are 1-2 ft off the ground and you would need to lift your stuff into the units...lol read more

If i could go negative in stars i would! How horrible this place is! I have had this unit for 3 months thinking i am paying for all my stuff to be taken care of and that i would come to my unit and get it out no problem. My unit has been destroyed! Personal belongings stolen! I ask how can this happen with a lock from this company on my storage unit and got an excuse that there had been a few units vandalized and that MY unit must have been overlooked! Do not ever come here this place is ridiculous! read more

i have use this location on more that one occasion which is why i came back. my current unit is the worst, all my personal items are completely covered with dust, debris, ants and small creepy, crawly insects. when i come to unit to clean it up, reduce the clutter and throw away the damaged boxes. not only do i take the damaged boxes to the front and attempt to put them in the dumpster, it's locked. then i have the worker rudely tell me, you can't leave those boxes there. i explained to her i am trying to put them in dumpster but its locked. she tells me the dumpster is not for customer use only for their use. what??? that is the dumbest response to tell someone who is trying to clean up their mess (from the worst unit ever) and the unit they have been renting for years. not to mention the price on the unit has increased every single year. the worker went so far as to video tape me on her phone while i'm explaining i am trying to put the broken down, damaged boxes in the dumpster. she proceeds to threaten to call the police for leaving the broken down damaged boxes at the dumpster. this is the 2nd time that has happened to me. are you kidding me? really? give me a break!!!!!!! read more