HIGHLY RECOMMEND......100 STARS....." RONECIA" is Absolutely Amazing! I had a very Urgent…read moresituation, and she handled the matter in a quickness, and went above and beyond to help me. I wasn't able to come in personally due to illness. She was very thorough in verifying my identity before giving me the Greatest service! I am very appreciative, Thank you so much. I just moved from extra space to public storage. The whole transition and extras been 100 percent Great, from the Management to Asst Mgr and now RONECIA.....

I am appalled at the way Public Storage is ran. The location on Jefferson David Hwy will not answer…read morethe phones. I have called and asked for a manager several times. they take my name and number and I never hear back. This is absolutely insane. I bought a unit through auction (Which is also a SCAM). The auction was supposed to end at 2:30 pm. and it ended 3 hours later beca myself and someone else (Possibly someone that works for public storage) was going back and forth. I waited until the last second to bid on it to ensure I won the uni. but it adds 5 mins to allow someone else to bet my price. Which ran it up $130 more. I WANT SOMEONE TO CALL ME ASAP IN REGARDS TO THE AUCTION AND MY UNIT I WON AT THE JEFFERSON DAVIS HWY. Amy Baer 4103755026.

I love all the people here at this location. They have been nothing but super professional and…read morehelpful with all our needs. We have rented trucks from them and purchased boxes and supplies. Even the ease of returning unused boxes was flawless. I would drive out of the way just to use this location again.

So got here on time at 10am. And still in line. Like wtf!!!! I say all this up yesterday on the…read morewebsite. What is the point if you have to wait for others to set their stuff up in the store . I just want to get my GOD DAMN KEYS !!!!!

Mini Price Storage was the easiest part of moving across the country…read more They have exceeded my expectations. Everything from moving in to answering questions while I'm away, it's been effortless.

they do a fantastic job everytime this would be my 4th time come here and doing business and I love…read morethe service they always help the best way possible and never steering you wrong

1-Star Review Hidden Price Increases & Zero Communication…read more I rented a 5x8 unit here for several months. While the facility itself was fine, the pricing practices were not. My monthly rate increased by over $30 with no notice at all -- no email, no letter, nothing in the portal. I only caught it because I checked my bank statement. I sent an inquiry through the portal and received no response, so I had to call. When I spoke with staff, I was told the increase was due to a "promotion ending," but I was never told when that promotion ended or what the new rate would be. That's basic information customers should receive upfront. For a non-climate-controlled unit, a $30 jump felt unreasonable -- and the lack of communication made it worse. The staff did offer a $10 discount when I questioned it, which showed they could adjust the price, but it didn't explain why the notice was never given. I ended up submitting my move-out notice because the sudden price change didn't feel transparent or customer-friendly. If you rent here, keep a close eye on your billing -- especially if you're on auto-pay.

Crazy. I rent from them and while waiting for my friend to get here to go on a motorcycle ride I…read moreparked and sat next to my motorcycle (which was parked right in between the shaded area and the sun area in the picture) the manager who has been here and saw me take the bike from the storage asked me to moved bc "it was on the way" There has been 3 cars that have gone by and entered the codes with no problem. No one complain or did anything that would suggest I was on the way. I would have parked the motorcycle on a parking spot but they whole 4 parking spots are occupied 2 by their own cars. So literally no space to park. When I mention this ahe suggested I park across the way where there is signs from another business that clearly indicate no parking from vehicle other than the ones doing business there. Maybe if they parked their personal cars else where paying costumers would have a good place to park. Please avoid this place. I for sure will be getting out of here

Mariah the online agent helped me locate and get pricing in the beginning a big help. Anthony &…read moreSarah made the move in process effortless, easy & very satisfying. The cleanliness of the facility was exceptional. I recommend renting from them & prices are great. Rhonda the online agent that I spoke to on 5/14/26, was a BIG help in answering all my questions and helping me to navigate my account. =)

I had a great experience with this mini price storage company. The staff was very professional,…read morepatient, and extremely helpful during the process of applying credit due to not able to use there truck and having to rent a U-Haul truck. They answered all of my questions, explained everything clearly, and made the process smooth and stress-free. The customer service was excellent, and I truly appreciate how kind and respectful everyone was. I would definitely recommend this storage facility to anyone looking for great service and support.

Bait and switch. Secure a longterm contract or they'll raise your rates exponentially after a few…read moremonths.

Quick and easy process. I will be using them in the future. The young lady that helped me was very…read morenice

Tammy and staff are absolutely amazing to work with. Vigilant Self Storage is a gated and very…read moresecure storage facility. Our Class A RV is parked in a covered site with 110/120 15A power just perfect for keeping the batteries topped off. If you're looking for a RV storage facility look no further than Vigilant Self Storage.

From the owner: Vigilant Self Storage offers storage units (5x5 to 10x30) in Richmond, VA. Great for homes &…read morebusinesses. They have climate-controlled options, vehicle storage & online rentals. Convenient locations near parks & highways. Rent online or call today!

This is my first storage unit. This was my first time being slightly late. I called the customer…read moreservice number. I spoke with Mrs. Rhonda and she turned my nervousness into laughter. I've never had a bad experience since I've been with them thank you for that.

WTF? called for a price on a storage unit, price doubles in 3 months? Listen mini, customers want…read morestraight forward pricing, no "so called Specials" or internet bait and switch, then it doubles in 3 months? you're NOT very confident about your pricing if you can't just tell the customer upfront what the REAL price is. 160 internet price for a 10x30 then 333.00? shop around. Thanks for nothing Derek.

Overpriced and unprofessional. Wanted $3500 for a 45 minute move of a half dozen pieces of…read morefurniture, and was texted and called repeatedly after receiving the laughable quote. After yet another text from them, I replied with "stop", assuming it was an automated system. Got a snarky emoji back. Very glad I didn't trust these guys with anything important.

Update: Bold Moving and Storage did offer to pay the $200 fee to repair our dresser which is a lot…read moremore than the 60 cent per pound covered by their insurance. One positive I failed to note in my original review is that they did provide 45 days of free storage opposed to standard 30 days. For these reasons, I'm increasing my rating from 1 to 3 stars. ___________________ During the sales and scheduling process, Bold Moving was wonderful. They were flexible and accommodating. They even said they would pack and move liquids if they were not "Flammable or combustible items (gasoline, kerosene, propane, etc.). Everything changed once they showed up. The packers were very nice but told us they could not pack any liquids. When I followed up with the salesperson they responded, "I thought it was only flammable liquids, but you could pack non flammables in a plastic bin not in cardboard boxes in case it leaks." The real challenge started when scheduling the delivery of our items after they were in storage for about 6 weeks. I emailed two weeks in advance asking for a specific delivery date. It was accepted as the first available delivery date, and I was told they would call the day before to confirm the delivery time. When I didn't receive that call, I followed up with them first via email then via phone. I was told they would put our stuff on a truck, and it would be delivered "sometime early next week" which was about 5 days later. It was clear they would not make the date requested but no one reached out to tell us. This was extremely frustrating since I had a business trip the following week. I followed up daily but could not get a confirmed delivery date. I canceled my business trip on a Monday when someone told me they would going to try and deliver our items that week. He was very clear that he would contact me when there was an update. Therefore, I stopped following up. On Wednesday, I received a phone call from the driver. They were 20 minutes away from the empty house I was not at. Due to the lack of communication in the delivery process, everything felt like a fire drill. I lost money on the business trip that had to be rescheduled and incurred additional costs extending our temporary housing. But, I was relieved to finally have our things. The delivery team was also nice, but many items were broken. The leg on one of our dressers was broken. They blamed the packers because the dresser was just wrapped with all the original items inside making it heavier. Some dressers were emptied but some were still full. I could here the contents of our nightstands rattling around inside. Although wardrobe boxes were used, none of our clothes were hung up - just thrown in the box with the hangers on them. Kitchen items were just thrown in boxes. Some of boxes weren't even properly labeled - just "K" for kitchen. Lastly, the delivery team left scuff marks all over the walls with deep dings in some places on the wall. This was my worst moving experience ever. I would never recommend Bold Moving & Storage.

So I moved from a house to a 2 bedroom apartment. Basically, I downsized anyway I wanted something…read morereasonable priced and not to far from home. So I decided to try Blue & Gray Storage out plus at the time I had a great deal because of the special they were running with the coupon. Anyway, I recommend them to anyone who needs that extra space to store stuff. The people who work in the office are totally friendly and very helpful. And I like the fact that if I can't make it to the office to make my payment I can pay over the phone.