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    Jayz Moving and Storage

    2.5 (41 reviews)
    Open 8:00 am - 9:00 pm

    Services - Jayz Moving and Storage

    In-state moving

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    Bar stool damaged
    Oyeyimika O.

    I truthfully believe in using Yelp to uplift businesses but I also believe it is equally as important to shine light on the businesses that don't conduct themselves in a professional manner. When moving from CT to VA, I shopped around and was really moved by Bold Moving and how much pride they took in their business and providing excellent customer service. I went ahead and booked as I trusted them. Unfortunately, my items got damaged in the move. I moved end of June 2023. I was told by Josh to fill out a claims form which I submitted in July 2023. They confirmed receipt a few days later and said the team would begin assessing the claim. Fast forward to October 20 2023. Still no type of follow up whatsoever. I reached out to them given they had had almost three months to "assess the claim". He promptly responded with a document stating based on the valuation protection I selected when booking, I was entitled to 60 cents per pound to total $7.20. Of course, this is no where near the value of replacing these items but you know what, that's the protection plan I selected so I'm not going to even argue. I respond back with my mailing address and asked for my cheque to be mailed to me at their earliest convenience. Of course at this point, the $7.20 is not lifesaving BUT it's the principle. For Such a business to really sell themselves about prioritizing customer service; and now I'm getting the run around after they damaged my belongings...I wanted them to pay what they say I deserve based on my valuation protection plan. Nov 29, 2023, still no cheque and no correspondence from Bold Moving. I send another email. Feb 19, 2024, still no cheque and no correspondence from Bold Moving. March 11, 2024, I reach out again expressing my disappointment in the absolute lack of customer service and professionalism. Of course with firmer words, I get a prompt response. He asked if I was available for a call and I responded with my telephone number. No call. No cheque. Today is now April 19th and I've once again sent an email. This has been a pisspoor experience. I understand things get damaged; I get it, shit happens but for a company to completely refuse to take any responsibility and give a client the run around; this is just not the level of service that I expect or deserve. I would never use Bold Moving again - even if they were the only mover in a 200 mile radius. I would not recommend Bold Moving to even my worst enemy.

    Some of my stuff
    Hector T.

    I had to put all my stuff in a storage unit in a rush just before the COVID. When I finally found a place to move in in Miami I was ready to take all my things, photo equipment, art and all my furniture. It was a lot I didn't wanted to do it myself so I hired Bold Moving Company to do it for me. They were on time at the storage unit. Loaded the truck like masters and I realized how much stuff I had to put in my new place which is 7 times smaller than my previous place. They arrived at the new place and unloaded the truck and carefully put everything in the new place. We all were amazed at the size of the new place and all the stuff I had. They patiently and carefully arranged my things. I was so impressed nothing broke. My art work was intact! There was nothing missing. The crew was very respectful and on time. Definitely would hire this company again and again.

    armoire damage

    Hands down, the absolute worst experience I have ever had with any company in my life. Just some of my issues: A) complete lack of communication, even when they had my items in storage and couldn't tell me where they were; B) severe damage to furniture and boxes, some to the point where they actually re-packed them and tried to pass them off as my original boxes; C) absolutely no remorse or accountability for the damage when addressed and aggressive bullying when I decided to file a claim; E) no adherence to the promised schedule on either end of the move, and no communication to explain delays.

    Part 2 of Review

    "Relax, It's Just Stuff" Is what we were repeatedly told this past Saturday July 9th, 2022 when we called the owners of Bold Movers, Josh and Chris, to notify them that the contents of our truck were in complete disarray and the 3 men unpacking it were handling our carefully pack and beloved items with immense carelessness. "Relax, it's just stuff, we have a claims department that deals with this" was a frequent phrase used, by a MOVING company, a company that exists for this single purpose and states on their website "Moving isn't just about stuff. It's about memories." (https://boldmovingandstorage.com/) We are beyond shocked and disgusted with the way this company handled our things and spoke to us when we called them to discuss our concerns. We started our move a day late on June 29th after we were told our truck had broken down en route to us on our assigned moving day. This is one of those unfortunate but understandable events so we just worked extra quickly the next day to get the house we were moving out of packed and tidied up before the new owners arrived. In our initial phone conversations with Sharon from Bold Movers we were told our truck would be a day or 2 behind us to let us get to our destination and be prepared for the truck's arrival at our rented storage unit. 10 DAYS later, after multiple inquiries, our truck arrived to our storage unit. But it was not our truck. It was a different truck than the one that we had seen being packed with our items in it. During that 10-day period our items had been unpacked and then re-packed into a new truck with no notification or consent from us that this was happening. When the truck arrived to our destination and was opened there were boxes strewn about, toppled over, crushed. Our larger furniture items were laying in awkward positions or on their side with all weight distributed unevenly on fragile legs, armrests, and other delicate areas. As the 3 men started to unpack our truck it became clear that they did not know how to efficiently and effectively move items. When we expressed concern about this during our phone conversation that day we were told that "They are in training" as an excuse. But there was no training, the men barely spoke to each other. There was no working together. They carried huge and heavy items independently, never 2 men to move anything. Heavy boxes and furniture were hoisted up in to the air and thumped down on dollies, or just dropped. Our large antique chest of drawers was attempted to be pick up by 1 man, turned on its side placing all weight on 2 wooden legs, one of which, unsurprisingly, snapped off. Boxes labeled "fragile" and "this side up" were knocked over and upside down. Multiple wooden legs of furniture are completely broken off and some we have been unable to find. Wheels are missing off of antique furniture, we found one wheel on the floor in the actual storage unit. Both the washer and dryer have large dents in the metal that were not previously there and we actually witnessed one of the movers attempt to move them down the storage facility hallway by violently shaking them back in forth and scraping them along the concrete floor to move them by himself. Boxes were dropped, dragged and thrown despite our begging them to be more careful. The owners of Bold Movers told us that because we packed our own boxes "you probably didn't pack them right and no insurance company is going to reimburse for incorrectly packed boxes." We assured him that the boxes were packed incredibly carefully, tight, to the top and very internally supported. We have previously packed boxes traveling from California to Massachusetts in a large move and those items arrived intact so how is it that in a move less than half that far from New York to Massachusetts nearly every box has damage to its exterior and interior? Josh at that point asked me what I do for a living, I wasn't sure why that was relevant but I told him I'm an Emergency Room Nurse, to which he aggressively responded "Do I come to your work and tell you how to do your job?" There was also profanity used and directed at me in this same conversation. We did not ask for this, we did so much research on moving companies before we decided to go with Bold Movers, mostly because they have a Better Business Bureau accreditation, and they were initially very friendly and informative on the phone. They were a little more expensive than others but we went with them with the expectation that their performance would reflect this. It did not. Sadly, after the unpacking began we felt we needed to record and photograph what was happening in front of our eyes. Through our initial shock and disbelief we recognized that this was truly unbelievable and because our only response from the owners was accusatory, condescending and aggressive, we needed to document as much as possible. Thankfully the Manager of the storage facility we booked was just as shocked as we were and...

    Madison M.

    If you decide to go with Bold Moving and Storage, do not use their "Professional Pack" service or find supplemental insurance for your stuff because the chances of finding broken stuff is very high. This is my wife and I's first time finding and hiring a moving company and in my naivete I didn't know all my options when it came to insuring our stuff for our move. Apparently the industry standard is $0.60 per pound per article and was not quoted for any other options. After our move this now seems like a scam to be careless and move as quickly as possible. The employees were nice enough and I didn't watch as they packed our stuff which in hindsight I probably should have supervised some now. To start, at pickup a mirror was broken and furniture was slid across a hardwood floor causing $300 worth of damage. The employee who broke the mirror was kind enough to pay for the mirror up front. Our problems really began at drop off. As things were coming in we had an antique wooden chair that was broken in multiple places, all of our dining room chairs had the legs bent like they had something very heavy stacked on top of it, an ottoman that was water damaged, and we were lucky if we found a box that did not have something damaged in it. Pictures were just tossed into boxes unwrapped and unprotected. A lot of broken glass and even a hanger through a picture. My sound system was thrown in a box still wired together. Somehow it was thought a good place for multiple lampshades was at the bottom of a box with marble cheeseboards on top of them. A dresser that has made it's way all over the country since the 1990s has finally found some damage after getting gouges all down the side that will need to be professionally restored. When I called to ask about starting the claim process I asked how they could charge what they did for the "Professional Pack Service" and the response I received was "Well it got packed, regardless of whether or not mistakes were made while doing so". So overall, they caused an estimated $2000-3000 of damages and the claims process is laborious and confusing. Then, because of their $0.60 per pound per article policy their offer to resolve the claim was $76. So bending the legs on $800 worth of chairs is worth about $40. Avoid this company.

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    Review Highlights - Jayz Moving and Storage

    Moved from Florida with no issues, they wrapped everything in blankets and taped.

    Mentioned in 9 reviews

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