Billie was so helpful. The facility is so clean and safe. It is very easy to access. They also have…read moregood moving carts

They had a move in special although their rates are very reasonable. The place is clean and well…read morelit. The security measures look effective. Billie the manager is friendly, knowledgeable and very helpful, giving a warm face to the facility.

Update after moving out of two units, after storing here for 6+ years! This was a huge upgrade in…read moreexperience, location, and value over another large (orange) storage chain I'd used in the past. Justin and his family were always great to work with, and very helpful at answering any questions via email. I was a little sad to be moving out actually - we finally have more of our own space to store things, which is the only reason we're doing so. If we ever had a need to store anything in the future, we would for sure return to Monument Court for as long as we're in the area!

A solid family owned or small business almost always outperforms a chain or mega-corporation…read morebranch. These folks helped us in a pinch and were so amazing and honest! I had even last minute booked an additional spot as I was panicking that the space I had initially booked was not big enough, but it ended up being fine, and he refunded the cost and didn't charge anything. I highly recommend them!!!

Logan was awesome today. Went the extra mile for customer service, and did so with grace…read more Every single time I've had a challenge (which happens a lot when moving), security public storage has been there for me.

Desiree was absolutely amazing. From calling on the phone to actually making a site visit to check…read moreout the property, everything was effortless. I did see pest control on the property and this made me feel good. I was told they are scheduled regularly to ensure quality. Desiree spent almost an hour with me making sure I had the correct size unit. Professional, courteous, and knowledgeable. Thanks, Desiree!

It's been a long time since I needed storage. I am impressed with this place as far as the setup…read morevia app. I feel confident about the security of this place. It is new so it is very clean. We are very happy and impressed with how Chris walked us through the process. Highly recommend this place for your next storage.

Dropped in without an appointment and there was a sign on the door that staff was out to lunch. The…read morewoman opened the door and let us wait inside where the AC was and helped us anyway! Very impressive. Felt a warm welcome. Was shown different locations based on our needs. Glad this new build is finally open and wish it much success.

I have been with ABBA Storage for the last 12 years and the service & value have been great. I…read morefeel very secure keeping my stuff there. I really like the on-site management and attention to cleanliness and security of the premises.

UPDATE: as of may 14, 3:50pm absolutely no one from ABBA has contacted us to follow up, apolgize,…read moreoffer any consolation- NOTHING. Now while I fully understand that this CAN happen, it SHOULDNT and their lack of accountability and overwhelmingly POOR response to our beloved trailer being stolen from THEIR PROPERTY, is disgusting. TRAILER WAS STOLEN FROM PROPERTY MAY 12, around 8am. ABBA STORAGE DID NOT CALL OR NOTIFY US UNTIL 12pm on may 13, today. The day I'm writing this review. I am just now getting home after an absolutely unacceptable experience with this facility and its employees. My family and I have been renting a space at Abba storage in Concord for approximately eight years we have stored our Coleman travel trailer there for the entirety of this time yesterday morning somebody came in behind another customer with a U-Haul truck and hitched it up to our trailer and stole it in broad daylight, then on top of it, ABBA Storage, did not call and notify us about our trailer being stolen from their property until approximately 12 PM the following day May 13, the employee at the front desk, lied to me and said that she called me and left me a message after going through my phone records At length she never once called me nor did she leave me a message, hence our shock and surprise finding out the day after that our property had been stolen. When we arrived on Abba Storage's property to discuss this with them. They also told us that they have not filed the police report or called the police. They did not notify anybody about what happened or about our trailer being stolen from their property. ******** EDIT the police officer confirmed that when asked WHY they didn't notify us sooner regarding our stolen property they said they were " too busy" .......! Woman at the front desk also said they know and have known that people have been renting storages to steal peoples property! So that was nice to know and find out! Supposedly the manager does hourly checks on the property to ensure that all trailers and property looks like it's undisturbed and nothing looks out of place, clearly they are not doing that because my trailer was taken so boldly , at 8:22 AM. When asked direct questions from the police officers about the maintenance of the facility and their protocol and procedures. Those were pretty much unanswered and a lot of "uhhh" and we "didn't see it!" Those were the responses. They have been absolutely unhelpful. They have been unapologetic. They did not once offer any sort of consolation or apology for what it happened. "24/7 camera monitoring" should provide you little to no comfort here-- Their cameras are antiquated and are somewhat fuzzy and blurry. When we were going through the footage to review what we could find and what we could see on the footage in order to persecute this thief-- we could barely make out anything. The cameras on the facility are not monitoring every single angle that you think that they are and they certainly don't have high quality footage in order to successfully obtain evidence. I'm not even sure there are enough cameras to make sure that they're capturing everything on ABBA's property. The response from ABBA was extremely disappointing. They have been rude dismissive and frankly, they haven't taken any responsibility for this happening at all. Do not store your personal belongings or property here they do not care about their customers or their personal belongings, and that is a fact.. Their gate is open literally all morning we witnessed tens of cars, simply following each other in back to back to back --and while I DO understand that at a storage facility tailgating, and that kind of stuff is of the nature, it is ALSO the responsibility the storage facility to maintain safe environment for their clients and for their clients property!!!!! If you have property stored here I would recommend you relocate it, expeditiously.

The people (Ethan and Barbara) there are so nice, professional and easy to work with…read more Facilities were very clean and appears to be very secure. I definitely recommend to others.

Such a great storage facility! Everything is super clean, the staff is kind and helpful, and the…read moreproperty looks amazing. The freeway access is a huge plus--easy in and out every time. Highly recommend if you're looking for stress-free storage!

Courtney was very helpful explaining my options, made the process very simple…read more Came in to ask questions Ended up renting two units. Competitive pricing & great service. Also very chill area.

terrible business ethics, no customer service & all they want is more money. They offer no help &…read morewon't fix any issues you have.

Michelle and Alma consistently deliver high standards of service for the storage rental. I've used…read moreother storage services before, but I know this place stands out for its quality. The units are clean and well-maintained, both inside and outside, and moving equipment is available at every building. I've also noticed that Michelle and Alma are always willing to help -- they answer the phone during operating hours (except when assisting customers on-site) and respond to emails promptly. I truly appreciate their outstanding service. I've been with Mount Diablo Storage for many years, and I love this place. Pam

Price is reasonable, and the people were pleasant. I like the access and would definitely recommend…read morethem.

I've used this location a few times since it's been in business. It's safe, convenient and customer…read moreservice has always been excellent. Guillermo is very polite and helpful.

Shadelands Self Storage was a very well maintained facility while I rented a unit for 5 months or…read moreso. The manager, Guillermo was very accommodating and easy to work with. Next time I'm needing storage space, Shadelands will be my go to!

SmartStop Self Storage in Concord gave me one of the worst customer service experiences I have ever…read morehad. I reserved online, paid in full the day before move in, and when I arrived they refused to help me because their "system was down." They never told me their office hours, and even after confirming over the phone that I could come after work, they changed their story and denied me access. Their "courtesy" was leaving my unit open, but the unit was filthy, smelled like rodent urine, and the door was broken so I could not even use it. Customer service said no one could help because the office was closed. I went to another company the same day and moved in instantly with zero issues. When I canceled, SmartStop refused to refund me fully and charged me for a lock I could not even use. This place is dirty, outdated, and completely unprofessional. I will never use SmartStop Self Storage again and strongly recommend choosing another facility.

I needed a smaller storage unit and found this self-storage facility not too far from my home. It's…read moresecure and convenient due to its location, although exiting the facility can be a bit challenging with all the traffic. The pricing was reasonable until they unexpectedly increased my monthly rental from $61 to $100 without any prior notice. Unfortunately, I'm currently stuck paying the $100 because I don't have the time to move my belongings to another unit at a different self storage. On a positive note, the rental process went smoothly, and the staff member who assisted me on my first visit was very friendly. However, I do have some concerns about a female employee with blue/black hair. I THINK she's a manager. But I'm not quite sure. On my last few visits, she followed me to my unit in her golf cart, even though I hadn't requested any assistance. Most recently, she followed my car to my parents' storage unit and questioned me about my gate code. My parents and I have two units at the facility, so I'm unsure if there's a rule against helping them when they're not around. Her presence makes me feel uncomfortable each time I visit because she tends to harass me as though I'm doing something illegal. It's always something every time she's working. I honestly don't feel that I'm doing anything wrong but putting my things in storage. Mind you, this self-storage facility is like a couple blocks long. It's a big place! So why is she always in my personal space? Not only does she make me uncomfortable when I'm there, but there was also an instance where I forgot to pay my rent on my due date (honest mistake), and they quickly sent me a letter stating that my unit was locked. The ironic part is that I had already paid the balance due before receiving the letter in the mail once I read their emails (which ended up in my spam folder for some reason). If they can print out a letter regarding my lockout and mail it that quickly, why didn't they inform me about the rent increase to $100 per month? As of today, still no letter received. I actually found out when I logged into my account online and saw the change in amount due. I am definitely going to contact corporate to file a complaint about their employee and her constant harassment. She has a terrible attitude too. The one time I asked her for help, she was being rude. I did give her attitude back but I checked myself shortly after. Anyway, there's really no reason for her to follow me like a bored cop in her golf cart every time I visit! So weird and unacceptable. Me being paranoid, I'm starting to think that she's plotting on stealing my things LOL. I'm a paying customer with no bad intentions, so she's just wasting her time. 1 star for the storage unit, 1 star for the Latina girl that helped me on the first day.