I rated 3 stars: one for good staffing, one for secured access and one for the heck of it. I would only recommend short term storage, after 2 years, anything wool like rugs were ravaged by moth larvae, upolstered furniture gained a special "storage unit odor"...strangely the black sooty Dust developed on top of furniture was an oddity I wasn't expecting. If you can chuck your furniture to an antique dealer or donate and start fresh...the $4k in storage money wasted, I could have at least replaced the damaged oriental rugs, which ended up in the trash! read more

Patricia was incredibly helpful in guiding me to the right unit. This is a very professional storage complex and I highly recommend it.

They have drug addicted people living at this place right next to the office (probably the manager) my girlfriend was stranded there her phone died it was closing and she was looking for a plug to plug her phone in she was verbally assaulted by this woman and called a creep while she was crying begging the woman to please call someone she was stranded ... the woman just slammed the door in her face ... we don't go there often so then months later when we go to access our belongings, we are locked out and not due to nonpayment and they refuse to give us anything in writing, but tell us we must remove our things from the property immediately, even though we're paid up for the next month it is legal in Massachusetts and they wouldn't give us anything in writing because of it read more

- Building D is falsely advertised as climate controlled, there is no HVAC in ceiling. It was the same temperature as outside. This is not climate control. - Opened the new unit, dead mouse inside with blood trailing the body. No one previously checked the unit or inspected it. Neglectful site manager. - The exiting keypad has 2 digits that are the same (6). Someone was too lazy to fix the keypad and adding a new 9. This type of minutia shows how much they care about their clients and their business. - The body of water adjacent to the building is being used for trash and items from the facility with their logo are visible in the water. - Do not go to this facility. read more

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I would not trust this company to store any of my items. They do not communicate when/if your monthly payment does not go through. Then a month later they auction off all of your storage items for less than $10 with no notice or warning. I lost years worth of furniture, childhood memories, and deceased family member's personal belongings. Use literally any other company but this one. read more

WORST PLACE EVER !!!!! Would never recommend this place to anyone, if you're thinking about renting unit here RUN!!! Rented an unit for 2 years action my stuff off with in an month with out notification for 1 month of non payment (didn't realize credit card was expire) read more

I was a renter here for 24 years. Over the last year my friends told me that the manager was rarely on-site during business hours. Since Covid my rent had increased to 4X the going rate! The last year I received multiple rate increases. Living 5 thousand Miles away it was difficult for me to do anything about the situation. I Bit the bullet and took two weeks off and flew back to PS 240 Newburry. Found a competitor at 25% of the 1,000 a month I was paying for the same type and size unit I had, called a company to assist with the move and was done with the awful manager at 240 newburry! Rent here at your own risk. read more

We have been with Public storage in a different state for many years with COMPLETELY opposite treatment and experience. Even MASSACHUSETTS state employees admit Public Storage IN THIS STATE is not recommended because of NUMEROUS consumer complaints We moved into this facility September 2014 and moved completely out October 2017. We foolishly moved here to store items my daughter might need as she left MA for NYC thinking she might return. Problems: 1. We put down sticky paper to catch mice and pellets. WE CAUGHT quite a few MICE ( zero edibles put in storage). 2. Late payments are HIGHER and MORE FREQUENT than ALL other companies. Your COSTS WILL DOUBLE in one month. LIENS ($75+) are imposed TOO RAPIDLY according to MASS STATE REGULATORS. Not enough time is given between time of final notice ( 32 days and which is supposed to be in writing) and placement of unit into newspaper advertised AUCTION. If they have your incorrect phone number ( the inly way they contact you before AUCTIONing your items) you are out of luck, and your things will be sold in less than 60 days. 3. They had a young fellow who refused to read his Manager's notes re the exact unit we would be moving to ( smaller). Our local friend came and had to move all our items 2X ( OUT of the orig building incorrectly) at great physical difficulty and thus a huge table top of marble ( long narrow) slipped and crashed and broke. Despite numerous calls from me long distance, zero apology, zero reconciliation. 4. Management in this region and state are MUCH harsher, zero customer service. Their top priority is to gain as much revenue as possible for tardy late and AUCTIONED units!!! RUN‼ read more

This the second time I have used public storage. First one in Lynn... I don't know exactly why I had so much hives from leaving that storage unit but anyways, moving again... Figure promo price was a steal. The site manager at this Peabody called for the routine check in , schedule me and when I showed up. The place was closed due to family emergency... I called danver site, they had told me this. So as a customer, I had to call you for something you schedule me for ? Waste of my time. I went to cube instead... I didn't have to preschedule a meeting just show up and go over what I needed. Also cost less then what public offer. read more

Every time I'm on the property Jules is always there to help me with any issues I have she always has a smile on her face and she is very welcoming would recommend renting here read more

Definitely not climate controlled. Ruined easily 10k worth of inventory that I was storing because on a hot day this year it reached around 80 degrees in the locker. Other than that friendly staff and such read more

I had a recent experience with the elevator being broken while my moving crew was there and on the clock. The office only has a few sparse supplies available and I had to go down the road to U Haul storage to pick up some basic moving/storage items. The real manager is offsite or elsewhere and the attendant on duty is not empowered to do much but collect money. Having the rates raised recently is unpleasant. The bagel place next door is really good! read more

Had an easy, smooth experience online and with manager Tom. Tom went out of his way to make sure the unit was completely ready for my needs in addition to being friendly and knowledgeable. Glad I went with this location!!! read more

So, the only reason we still store our property here is because it's too much of a hassle to move everything. Otherwise, there's very little that's all that great about this facility. Pros: 1. Very easy to locate the facility. It's convenient to most major highways in the area. Be careful entering and exiting - as it's right on RT 1 and there's no room to pull out and speed up 2. Has everything you'd want for a storage property - climate control, rolling carts available, lots of differently sized units, plenty of convenient places to park to unload 3. Very secure - you need a code to enter the gate, a code to use the elevator, a code to exit. You can only access the floor your unit is located on. The property is well lit and I've never felt unsafe or uneasy entering my unit at night or alone. 4. Staff is very friendly. Not overly helpful, but friendly and courteous. 5. Very clean 6. Carts - it may seem like a little thing, but trust me. It's so helpful that each building has a few rolling carts available to use. I've never needed to wait to use one or couldn't find one. Cons: 1. Something is always broken. Either the elevator or the power doors...just something. The elevator was broken for months - they told us it was because a part was on order. It's really fun carrying an ac unit up three flights of stairs or having to buy a new suitcase because the doors to the building our unit is in were broken (their answer was to prop open the side door with some cardboard, which someone removed...and shut the door, which also was locked). 2. If you need assistance with issues, there's usually no one there. Sure. from 9-5pm, M-F there is someone at the main desk. I don't know about you, but that's not when I end up at my storage unit. When the doors were locked and no one could enter, they posted a phone number to their Salem facility, where I was promptly told..sorry I can't help. I can't leave our property. I get that - but then leave someone else's number who can help if there's a line of people trying to get into their units. (This was a Saturday at 1 pm. The person who normally is there called in sick. They had no coverage.) 3. Not 24 x 7 - they shut off access after 9 or 10 pm, so you can't get in. Not a big deal for us, but it may be for other folks. 4. The price keeps escalating. It was a promo rate at first (which I understand can't last forever). Now, they did disclose this and were very clear it was a promotional rate. However, keep in mind, you must add insurance to your costs. That's not optional, but also not included or mentioned until you decide to rent. Our rate doubled after 6 months. It increases every 6 months by at least 25-30%. After 3 years, we're now paying triple the original payment for the smallest unit. 5. The App - don't bother. It works but only kind of. You can make a payment. But, it looks like you still owe your monthly payment - even after it's processed. You're better off using the website to pay. 6. The termination policy is very, very strict and specific. Make sure you know exactly what and when you need to notify them you're vacating your unit. Otherwise, we were told we can be charged for a month we didn't use, even if we gave what I would think is ample notice (15 days?). I believe you need to give them something like 60 days notice. There are a few more cons, but I don't want to seem too over critical. All in all, if I could go back and select a different facility, I would. I don't know if it's just this property or Public Storage, in general (this is my only experience using them). Now, it's just too much of a hassle to move everything to a new location. However, I think if one more critical item "breaks" (like the elevator or access doors), my husband will say, "that's it" and we'll rent a truck and move. We chose this property for its location, availability, options, and price. At the end of the day, it's been more of a hassle. It's still a 30-minute drive for us. So, it's extra frustrating when we can't access our unit because of maintenance issues. Personally, I'd pay more for a differnet location. The hassles and incoveniences outweigh any benefits. read more

My time at Public Storage In Peabody has been a pleasure neat and secure.Always able to enter even with the gate being worked on the service man let me in after I entered my code read more

First class bunch of scumbag. I lost my job due to Covid. I fell behind 2 months so they sold my space with all my tools. Then had the nerve to ask for another 100 dollars. Fuck off read more

I have recently moved into a unit at Public storage in peabody from another storage facility to lower my cost. The unit price was $116 a month, now after 4 months they raised it to $140 a month. That sounds like bait and switch to me. Management does nothing to keep there customers happy short term thinkers. It's a shame. read more

Kelly was very efficient, quick and clear with all the details. Very friendly. I noticed people complaining about floods but that only seems to pertain to the outdoor units - they also have indoor units (on the other side) and 2nd level units within that secure (from weather) building, I feel the customer is responsible for common sense when the option of storing your belonging indoors opposed to outdoors in a state where rain is prevalent is available. I can't complain, easy access, friendly & pro staff, accessible bathrooms. Freight Elevator that works and amazing Dolly's that move your larger storage goods with ease thnx Kelly! read more

The only reason I'm not giving a 5 is the price, a little high for the size, but all other amenities and personnel were great. The on site manager was lovely, she was super helpful and due to my terrible directional skills mapped everything out for me and showed me around. Overall easy to use, great personnel, individual gate number, good hours, clean facility and convenient. read more

The storage facility used to be good 25 years ago. I recently rented a room, the building in general has seen better days, the lighting is terrible, the place is dirty!! the management used to be good but the past two years they has been unreliable!! And most of all their rents are very high. I got out just in time before getting whacked with a $20 increase!!! Don't waste time and effort to store your items here!! Extra Space Storage in Danvers Ma. is the best place I found in this area. read more

Jay helped me a lot. Got me the unit I needed for little. Also helped me with what I needed for supplies. Very good.

Lori was extremely helpful when she was showing me a unit that I am renting currently I also had questions for deals and she told me my best options she was able to guide me with very nice assistance nice lady thanks again Lori. read more

Hi my name susan and I just recently moved and I previously had my belongings in another storage facility and was getting screwed over by there crazy prices every month and I didn't know what to do so on my way home I decided to stop at public storage in Peabody ma and look into a 5×10 unit and I had the pleasure of meeting jodanny she is such a awesome person she took the time out to help me and answered all and any of the questions that I had and she made me feel much better about putting my personal belongings in one of your storage units there she was very professional I think public storage should be lucky to have such a delightful and very helpful person working for them she is what you need to make this company successful. Thanks again for the wonderful experience susan read more

The girl who helped me was very helpful. I came in sometime last week inquiring about different sizes and prices. I was trying to figure out what exactly I needed for my furniture. She started by asking what was I storing so she can help me. Although I knew what I was looking for I went along with it. Well the size I needed they didnt have it Cause they were completely full. She asked for my name and number and told me briefly how much it would be for a 10x10. I did end up going to other storage facilities and nothing compare to the price she told me. two days later she called and told me to come down right away a 10x10 opened up. I dropped everything and headed over. Although the unit was on the thrid floor the price was even better then what she quoted me. I was a happy camper. I thanked her for calling me and I'm very happy she kept her word. She called me. Very impressive. She then asked for me to write her a review and here it is. I couldn't be any happier to do service with public storage and Jodanny. The property is very clean and she is very precise about the security. Public Storage in peabody is the place to go. Trust me when I say this. read more