The website had given me the wrong unit. Luckily Sarita was there to make it right or I would have gone elsewhere. It's rare now a days to find someone who cares fir their job but Sarita is passionate about her customers. read more

Sarita is an amazing storage manager- always willing to give a helping hand. gave us a flashlight when it hot dark while we are sorting out our belongings in the unit. thanks Sarita-- ANDRE read more

Well run, Chris was amazing. Location is but the easiest to find but easy enough once you figure it out.

TAKE NOTE: THE 4- AND 5-STAR REVIEWS ARE OVER 6 YEARS OLD! Don't do business with Public Storage and especially not this location in Park City! I wouldn't normally care about high turnover of personnel, but they get worse and worse. They act like we work for them when they should remember that we pay for the use of their space and they work for us. They call employees property managers, but they have no managerial authority. They are just glorified sales clerks, property attendants, and janitors... and obnoxious payment collectors. For anything that requires a managerial decision, they have to call a district manager, and that person will never speak to the customer. At least they have never spoken to me when I have had the attendant send a message that I wanted to discuss something, like the specific incidents described below. There was one worker who was always dressed and made up and smelled like she was going to a night club, rather than working at a commercial warehouse rental facility. She always made me feel like I was interrupting her whenever I had to interact with her. One afternoon, while I took a break and sat in my car to drink water, she accused me of sleeping and told me to leave the property. I was surprised that she lasted about a year. They have since instituted a uniform shirt, but the employees don't always wear it. I imagine that they don't issue enough shirts and some of the employees don't seem smart enough to figure out how to wash them by hand. I initially paid extra for 24-hour access to my storage, and then they raised the rate and limited access to 6 AM to 9 PM. A couple of times I was working late in my unit, and the people who live in the apartment next to the office called police, and I was threatened with arrest for criminal trespass because I was there past 9 PM. The electronic gate frequently breaks, and they either leave it wide open leaving the property unsecured; or they restrict access to only the hours that the office is staffed -- basically 9 AM to 6 PM except the hour that the attendant goes to lunch -- and they won't give any refunds or discounts on the rental amount. Snow removal was often very slow, if at all. There were times when it was days before the snow melted enough to drive to some of the units. When they had snowplow service, it often piled the snow against the units so that I had to shovel my way in. After the snowplow damaged the door of my unit so it wouldn't open, they didn't notify me, and it was over a month before they got a repair service to come out, and again there was no adjustment of the rent for the fact that I couldn't access my stuff. They wanted me to bring them my key, although they wouldn't assume any responsibility for my items in storage nor even the key if they lost it. Then they threatened to just cut off the lock and charge me $50 for doing that, plus the cost of a new lock and postage and handling to mail me the key for the new lock. I had multiple units, and set up automatic payment, but their system billed each unit separately, which triggered a security alert on my credit card. The company refused to consolidate the bill so that it would be only one transaction, or to change the billing date so that the multiple charges would be on different dates and not one right after the other. When the additional charges didn't go through, the property manager would call and rudely demand payment arrangements. If I didn't answer the phone, like if I was working my job, or in the bathroom, they immediately called my emergency contact number and upset relatives who worried that something happened to me. The times I did speak with them, most of the staff were condescending and inconsiderate. One specific property manager was particularly rude, and had a penchant for exaggerating the amount, number of units, and length of time that I owed them. If I wouldn't set a date and specify a time that I would be at the office to make a payment, he would fraudulently enter a note that he wasn't able to reach me, or worse, that I flatly refused to pay. I couldn't have any conversation with him because he kept interrupting me, and when I kept talking, he hung up on me. And of course I couldn't reach anyone at the regional office to complain about him. They wanted me to set up another bank account that they could directly bill, or another credit card, or pay on-line. Ironically, the three times I tried to pay on-line, the website charged for all the units as a single transaction. The first time, I didn't catch it, and I didn't get any discount for prepaying over three weeks early. The next two times, I paid more attention, and canceled the transaction before it prepaid again. Finally, I moved to a different location. Save yourself a lot of time and trouble and don't do business with Public Storage! read more

Hello my daughter and I was please with your service,yes I recommend any one to choose Public Storage and they will furnish u with a lock if u dont have one, read more

The Public Storage in park City was very helpful met me and my lady when we needed a few storage units. Chris helped us decide which size units would be great to meet our needs. Thanks again Chris. read more

They helped me with get the right storage. I didn't need that big of a storage and it was on sell. They are very nice and easy to work with.

Very knowledgeable and friendly staff. Facility is clean and secure. Lashandra is funny as ever!

I'm really not a fan of none climate control storage, but I created my own desiccant, placed kitty litter and charcoal inside to absorb moisture and my property was fine. The price was great and I had my storage for 2 years and never went up in price. Erica and Jim are awesome property managers and was an easy check out as well! Thanks!!! read more

I have been to the storage for other people and for myself. Every time I go to this location everyone is extremely helpful and nice. Erica and Alma are wonderful customer service people. Thank you for making my move an easy transition. read more

Follow the process....process.process....I gave a 1 star due to low customer service interaction, inattentive, and not greeting like me renting the unit has a factor. I use to work here and not I once was the process followed. Smh...only if upper management knew how customers are treated when they are not around. read more

Have been dealing with Erica on my storage lockers ,she has always been there for me .very polite ,& truly has the customer appreciation award from me !!thanks Erica read more

Erica rocks! She was extremely helpful at every turn - from the initial renting of the facility to the move out she could not have been more amazing. read more

I have been to them twice both times they were very professional and knowledgeable. I dealt mostly with Erica and she is very professional and quick. Never had any problems with my storage or anything. Prices are the best in town. read more

I like the property overall, but the last large snow removal was very disappointing, the yard was not cleared for multiple days, access was greatly diminished. Then the clean up was terrible on the south side of the lot and made it difficult to move a pick up truck through the area as they did not clear the area back there except for a very tight turn. Then they never came back to clear it when they obviously should have. The staff though is awesome: They are friendly and responsive, a nice group to work with. read more

Erica will be missed. She deserved to replace the clowns who currently manage this company. Losing her is a great loss to a very broken company. I have had my belongings at Public Storage for over 3 years. I was always happy with Erica and the local staff however the upper management is purely incompetent and has suffered a big turnover the last couple of years. My story about what has happened is extensive and I really wish to avoid the details. 2 years ago I was locked out of my storage because of an error and a new lock had been put on my storage. Erica and I were not aware of this because no one had noted it in their system. I live in another country so when I come to town I have very few options if I am forced to wait for "District Managers" to resolve a lockout. On one trip they informed me that the DM was unavailable and I would have to wait 10 days to get the lock cut in order to regain access. What no one knew is that there was actually a new key in the office! I didn't find out until about a year later. The next time I came back I tried to call in advance to arrange for access. No one was able to assist me and once again I came into the country unable to access my locker. I have left messages for management on many occasions and have never received a call back. I have however continued to receive daily phone calls regarding an "URGENT MATTER" because I refuse to pay late fees after paying 2 different months less than 5-7 days late! They do not return my calls. They do not return the emails that are sent via the website that allows you to (supposedly) contact your location manager online. This is a lie. No one receives those messages. No one reads them and no one answers. They will however call every day about 2 late fees. To this day I am still have my items in storage because I haven't been back into the country. I would have liked to have access to my things over a year ago to be shipped to me. During this time the rates have been raised TWICE, insurance rates have increased, I have been refused the ability to downgrade to a 5x5 as originally promised even though my 5x10 is less than half full! There was not a 5x5 available at the time I originated my contract but they assured me that once one was available that I could have it. The aforementioned as well as their inability to give me an available 5x5 has forced me to pay for more than 18 months longer on this storage than expected. Now for the last week I have received daily phone calls from one of their other offices regarding an URGENT MATTER (my late fee) even though I have continued to pay on time!! No one will talk to me regarding the multiple occasions that management has made costly errors that have prevented me not only from accessing my belongings, to downgrade my storage, to eliminate these unjust late fees or to even apologize for the massive mistakes and harassment of their office. I am absolutely disgusted with this company and if it didn't mean risking the loss of family heirlooms I would stop paying them and file a civil suit. If this company had any sort of compassion or interest in their clients maybe a single person would attempt to resolve this situation. I told them 6 months ago that I would wait patiently before beginning my posting of bad reviews regarding this situation. I waited and now I will begin my series of bad reviews. If there is not a solution to this, apologies, credits, free months of storage, etc., I will also bless them with listing the phone numbers and names of the many people who have been harassing me by leaving me daily messages for 2 simple late fees. They have time to make these calls every day but have ZERO time to call back customers to resolve problems. The service of this company might be OK for people who only have to deal with the front office but just wait until there is a problem and see how much effort they will put into neglecting their customers in exchange for the almighty dollar. I do not expect a phone call, credits, apologies or any of the above requests. read more