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    901MLK Storage

    4.0 (3 reviews)

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    Extra Space Storage

    Extra Space Storage

    3.6
    (14 reviews)

    Let me tell you how ONE SINGLE EMPLOYEE can turn a bad experience with a company around! My mother…read morepassed. I was left with 60 years of hoarding & disrepair. Between probate, uncooperative siblings, 12 hour days weeding through documents, photographs, bills, 14 hour days as a Private Chef for high profile atheletes & teaching culinary classes at CBG, I was at the end of my rope. Why am I telling you this? Because these days, it REALLY MATTERS. I finally was at the stage to sell & BEGIN moving stuff out. Calling around for storage, over priced, can't talk to a person... its a lot!!! Ended up calling Extra Storage. A man answered, disingenuous, sold me a bill of goods. Square footage I requested but in 3 seperate units with small doors at opposite ends of a HUGE facility, in the WRONG LOCATION (which was crucial)! So here I go, more time I dont have fighting dishonsty with time I dont have & money they dont desrve!! Called back after 5pm. Girl named Kari answered & THANK GOD she was honest & had mercy on A) my situation B) the way I was treated and C) demanded I let her make it right!!! Everything became perfect! Contract in my inbox, amount promised, warp speed execution, map to the unit, door open waiting for movers, lock/keys/codes right there where she said they'd be!!! And TODAY, I called requiring a second unit (my miscalculation). It is truly delightful & a privilege dealing with Kari!!! We went through sizes, what still needed to come out of this house with movers tomorrow on short notice, closing Friday!!! Here's all I can say: 1) Don't deal with people who feel dishonest. 2) Be grateful when you give your hard earned money to someone you can trust & goes the EXTRA MILE! 3) Take time to read/write a review about a GREAT PERSON! 4) Show INCREDIBLE EMPLOYEES you value them with promotions & monetary compensation (and deep 6 the bad ones. Makes YOUR entire company smell bad). AND... 5) I feed alot of Chicago's professional athlete's who value their privacy & folks they can trust. But its a TOUGH business & half of them get traded, STORE THEIR STUFF until they sign, buy a house & settle in. And, I have their ear. You have one hell of an employee in Kari so I took the time to write this review. If they dont treat you right Kari, let me know. You have my digits on file. Ill hire you!!! Thank you!!! Chef Meg Dhamer Instagram @pigtaletwist

    I'm only giving 1 star because it's required. They'll get you into a storage unit and jack your…read moreprices. They don't care about existing customers, they only want to get you into a unit so they can start their price increase. the unit started at 212 now it's at 311. Paid on time every month. If you're looking for good business, GO SOMEWHERE ELSE. Customer service hung up on me when I was trying to get this under control.

    Metro Self Storage - Deerfield

    Metro Self Storage - Deerfield

    4.6
    (11 reviews)

    While the storage unit was clean, the management completely lied and mishandled the move-out.the so…read morecalled manager Deidre is an incompetent liar. She lied to me, then blamed her staff and then after personally telling me I could move out ON MY PAYMENT DAY, she told me she had to charge me more because "i am not going to lose my job over $12". DIEDRE IS INCOMPETENT WITH NO SENSE OF CUSTOMER SERVICE and how to diffuse a situation or keep a long term customer happy. She lied to me and refused to defuse the situation and instead blamed me and escalated what could have been minor. This is the type of "manager" every ceo loves to fire because they hurt their brand, alienate customers and all because they think they have a rule to follow. I would NEVER go to this storage again unless Diedre is fired as she should be. Congrats Diedre. If you represent Metro then the whole company is awful. If not, you should be fired today. Go to another company before you go here. This is just a big room with locks so the only thing that matters is helpful service moving in and out. They fall short. I would give this a Zero Star if I could

    I highly recommend Deirdre and Metro. Deirdre has an exorbitant amount of knowledge on packing,…read moremoving and storage. There is no better person I would trust after in this industry with my belongings more than her. I have personally utilized Deirdre's skills a few times over the course of near 20 years.

    901MLK Storage - selfstorage - Updated August 2026

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