I called today to extend my storage lease. I rented the unit for the summer and needed it for two…read moremore days. I am not sure if Jennifer heard the frustration in my "mom" voice or if she just knew I needed a tiny win today. She was able to extend my lease and did so free of charge. Yes, I know this was a tiny win but it proves that customer service isn't dead. I appreciate the kindness! I was able to rent this unit for my college student at a reasonable price and great customer service. Thank you.

BEWARE: Do NOT be tempted by a super low monthly rate as they will pull a "bait and switch" on you…read more Renting was easy enough and the facilities are well maintained. That being said, my experience has left a bad taste in my mouth after receiving a small postcard 4 months after move-in notifying me that the monthly storage free was going to DOUBLE next month! Obviously they have the right to operate that way, but it is not customer friendly and is just bad business. I've had storage units with Extra Space at multiple locations on and off for 10+ years now. Extra Space has always increased rent by a noticeable amount, but in the past they occurred once or twice a year and were a fraction of the amount. Alternatively, I had a storage unit at Public Storage before relocating and received one small rate increase over a year or two.

The site manager Kellie is great and this location is the best run in the area. I would definitely…read morerecommend this specific location the ones nearby I've had issues with.

Just met the owner to the extra space on 9847 Curryford Orlando fl 32825. Wow how super…read moredisrespectful he is. This place has denied access to its customers for the past week. I have lost over $2000 in sales this week alone don't no access. When I try to contact corporate it's impossible. Then the owner approaches me with a high disrespectful tone and might I add he is very lucky with me because I am not in the mood but this could have gotten worse. Just so you know this will be made public. I will reach out to the local news about what's going here. Also on how customers are being treated! I am absolutely outraged on how I was treated and they didn't care provide any solution whatsoever. I have a major follow on all social media platforms with multiple accounts and this will be known.

Paul was fantastic!! he asked us what type of things we were storing (in a non-nosey way) to help…read moreus get the correct size unit for what we have. brought us directly to our unit to see it before signing papers. let us know about each door near our unit and hand carts beside each door. let us know about the lights being auto inside the buildings. reassured us that the broken gate was being fixed and had just recently been broken. great sense of humor!! great customer service!! the site was very clean and taken care of. Paul also informed us that if we have any questions or concerns to give him a call. i would DEFINITELY recommend Public Storage and especially the location on Lake Underhill Rd. and Dean Rd. in Orlando FL!!!

If I could give a zero I would I just move or vacated my little storage from their location on…read moreSaturday bad customer service prices keep going up without any notice I did has a 5x5 last person I spoke was one of the managers the name was Christina she was very rude and didn't let me talk saying lies after I vacated my unit leave empty and clean my nephew did clear everything on Saturday august 29th and today Samantha the first manager I spoke she left a voice mail that she will charge me for September because she found out three boxes outside the storage and broken glass in it and that she supposed it was mine because it was by my storage my nephew took a picture and it was empty I ask my nephew he said those boxes where there outside next to my storages I called my sister that got problems walking or carrying anything she show me the boxes and those boxes weren't mine it was open banana label boxes full of old Christmas stuff with a lots dead bugs filthy and one picture frame broken glass I did ask this lady Samantha if they had video cameras that why she place those boxes in my empty storage she should not assume that was mine when it wasn't well after that I try to call the manager numerous times never responded only leave messages as urgent my sister end up picking up this three huge boxes filled of garbage and dead bugs she didn't want to do her job and not trying to blame it on other person if she really saw the video camera she would know that those boxes didn't belong to me and would it know who was the customer that left the boxes outside I think this lady didn't want to clean or do her job as she supposed to and the other manager pick up Christina saying another lie to cover up Samantha and didn't let me speak I hope that their corporate listen to her because she was very rude and didn't let me speak very not professional she lie said that their corporate listen video cámara she review it and saw that those boxes came from my storage which it was a lie Samantha the first manager admitted that she found the boxes outside next to my storage and she figured out or supposed that belong to me so she put the boxes in my empty storage is not accountability for their error and she told me I got personal pictures that's why she didn't tossed away in the garbage ending on my sister cleaning again this people are very dishonest and disrespectful I couldn't believe what just happened I never ever again will use this storage all the managers I met there very disgusting disrespectful from the beginning I got this place is not good experience not good customer service not good honest people

DO NOT RECOMMEND! Do NOT USE!…read more Do yourself a favor and look at other storage companies! This company is fraudulent and don't care about loyalty to their brand! My husband and I have been using Extra Space Storage for 2 years in Omaha, Nebraska with no problems. We decided to move to Florida and stay with Extra Space Storage. After 3 months at this Orlando location, we received a letter saying our unit price was more than DOUBLING from $78 to $150 with a 30 day notice. We called and were told there was nothing they could do about the price increase and also told us they do rate increases every 3-9 months meaning in another few months there will 100% be another rate increase. We've been using storage units for years and have never had this problem. We are now having to move all of our stuff to another storage unit because of this company.

Very Knowledgeable staff and Tiffany would always go above and beyond to make your storage there as…read moreeasy as possible. I had an storages there for over two and a half years and my items are just as good as new. No mildew or dusty furniture. Everything there are well maintained. Thank you. Kenneth Hart

I stopped in here to buy a few boxes, so I can't give much on the storage aspect but I can say that…read moreservice was friendly and professional.

Reasonable prices (check online for web discounts and move-in specials) clean facilities, great…read morelocation, 24 hour access and awesome customer service! Jessica was great! She was friendly & informative and so very patient with me while I tried figuring out what size unit I needed!

Great place and excellent customer service. I needed an…read moreextra month and they gave me a discounted rate when the rate increased for that same month

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Hola a todo si van a RENTAR UN STORAGE Vayan a Public Store y pregunten por STEPHANIE EN EL 3145 N…read more ALAFAYA TRAIL Ella me ayudo al 100% sin IMPORTAR QUE ERA SU HORA DE SALIDA Le dije si quieres vengo mañana y ella me dijo el cliente es mi prioridad Stephanie fue muy atenta y muy amable muy profesional sin importar que era su hora de salida me busco el mejor precio me atendio al 100% sali contenta y con la mejor oferta ..... Gracias Stephanie por ser al 100% Hello everyone, if you are going to RENT A STORAGE Go to Public Store and ask for STEPHANIE AT 3145 N. ALAFAYA TRAIL She helped me 100% no matter what her departure time was. I told her if you want I can come tomorrow and she told me the customer is my priority Stephanie was very attentive and very kind, very professional no matter what her departure time was she found me the best price she served me 100% I left happy and with the best offer Thank you Stephanie for being 100%

When I signed up with Public Storage less than two years ago, my rent was $54 a month for a 10x10…read moreunit. Less than a year later, the rent more than doubled. I contacted the property and was given a temporary reprieve from the hike. Three months later the price jumped again. Now we have been notified that our rental fee will be over $170. I contacted corporate using their chat function. If you take the time to read, you will see it went no where. These companies are in total control. They have the 'if you don't like it, go somewhere else' attitude. They are very nice and cordial when sucking you into the original agreement, but after that they own you. Below is a transcript of my chat with corporate: * Farrah C joined * 10:21 AMFCThank you for visiting Public Storage. This is Farrah. May I have your first and last name, please?Farrah C * 10:21 AMHi, Farrah, my name is Howard 'Red' HoffmanFCPerfect, thank you, Howard. How can I assist you?Farrah C * 10:22 AMI would like to understand the justification of the increases Public Storage made to my rent amount in the two short years we have had it?It is over THREE times what I signed up for. Way too expensive to keep.I understand you are concerned about rental rate increase issue. Thank you for bringing this matter to our attention. We work as one with Public Storage and I'm here to help. Let me see what I can do.FCMay I have the account number or phone number registered so I can pull up the account?Farrah C * 10:25 AM4XX-XXX-XXX8FCPerfect, thank you.Farrah C * 10:26 AMAccount Number 60029913FCThank you. By the way, before I continue, for security purposes, may I please have the last 4 digits of your ID used at the time of rental? (Driver's license, State Issued ID or Passport).Farrah C * 10:26 AMI have no ideaBe more specific.FCThank you for asking that question. Our system is asking for the ID used at the time of rental. You may check your Rental Agreement for the ID. In your online account through the app: Account tab Documents Rental Agreement. In the website: Storage Unit(s) tab Manage your Account Documents Rental Agreement. You will see the last 4 digits of your ID.Farrah C * 10:28 AMThere is no 'documents' tabI am on the websiteFCThis is your FL driver's license ID used at the time of rental.Farrah C * 10:31 AMI don't have that with meSent * 10:32 AMFCThank you.Farrah C * 10:32 AMHold on....Sent * 10:32 AMFCMay I have the unit number and the registered e-mail address, please?Farrah C * 10:32 AM3010?Sent * 10:33 AMFCThank you for verifying the account fully. I really appreciate that. I believe you are referring with the unit number: 4004, am I correct?Farrah C * 10:33 AMLicense. I keep a photo of it on my phoneI don't know, i've never been there. Let me go back to my account pageSent * 10:34 AMFCThank you. This is the active unit you have.Farrah C * 10:35 AMYes 4004 10x10Sent * 10:35 AMThank you.Thank you for your patience. I checked our records and it looks like on July 29, 2025, you were sent an email notification letting you know about your new rate [$152.00] effective after 30 days which will be on September 24, 2025.Please keep in mind that we do not lock our customers into any long-term commitment, and the rates can be adjusted with a 30-day notice, as outlined in the lease agreement. We have a month-to-month rental agreement so that our customers have the flexibility to do what is best given their personal finances or circumstances. Please understand that this is simply a business decision, and we do value you as a customer. * I would like to inform you that rates are adjusted on occasion. Public Storage is a month-to-month rental facility, and everyone renting with us is subject to a rate increase at any time with 30 days notice, as outlined in your lease agreement, Section 2.2. We get the percentage of our increase depending on the market value, and changing market conditions of the location as to where the unit is being rented so rate increases are inevitable. This is based in part on availability and demand.I checked our records and it looks like you were recently sent an email notification letting you know about your new rate 30 days in advance.Please allow me a moment to review your rent to see whether there are any options to decrease it.FCHowever, you can discuss your storage needs with our Property Manager at your assigned facility to explore alternatives. If you are not utilizing the entire area of your storage space, downsizing might be a viable solution to save costs. You may contact our Customer Service at 800-567-0759 and our service agents would be more than happy to assist your transfer needs.Farrah C * 10:38 AMFCThank you for your patience. Unfortunately, we are not able to roll back the rent increase at this time. However, you can discuss your storage needs with our Property Manager at

Great people, clean facilities and friendly service! Everything went smoothly from the very…read morebeginning. Also, all charges were explained in detail prior to signing. Storlando Self Storage truly separates themselves from its competitors. Very glad I chose them!

great place and customer service is A1..Felicia is wonderful!!! so glad to have found Storlando…read moreGoldenrod!!

STAY AWAY FROM THIS STORAGE FACILITY. We rented the 5x5 climate controlled unit for the summer…read morewhile our son was home from UCF. When we went this weekend to pickup his stuff, his first statement was "EVERYTHING IS WET." The TV was FILLED with water. The microwave and mini frig got wet. There was black mold on the walls of the unit. All the bins were filled with water and dead bugs. The linens got wet and smelled moldy and gross which we were supposed to take to my other son. We threw them away bc it was disgusting. There were baby lizatrds and roaches raw,ing in his storage bins. TOTALLY DISAPPOINTED. Now we're waiting to here back from the insurance company. DO NOT RENT HERE!

If you're looking for a storage unit, AVOID RENTING FROM PUBLIC STORAGE at 1851 N. Alafaya. They…read moreHAVE BUGS in their units. My daughter took possession of the unit at night, after their office had closed. She took photos of the unit with bugs and spiderwebs. I notified the property manager, Tammy, the very next day. Even though nothing was loaded into the space and less than 20 hours had transpired, Tammy refused to credit the overpriced $76 for the 5 x 5 no-AC unit. I am contesting this charge with my credit card company. BE WARNED: Both their business practices and their units are disgusting.