Please dont belive what they say I had a terrible experience i checked out before my due date of renewal and forced me to pay for the whole extra month I called customer service the lady would not even give me her name because she knew she was wrong I had to pay it because they threatened me with collections I would never let anyone I know rent from here ,on top of the lack of security I would access my storage without a key they do have a key pad but all someone has to do is follow someone in the roll up doors open even with there overly priced locks ..never again .I wish I could give them a zero read more

Public Storage - There not very clean either - Self Storage Near Me - North Highlands, California

They sure make it difficult to update. Strogage contact and payment information was told if I wanted to change the account to my aunt thwtdwe have to close out and get a new storage read more

Cheryl was seen providing soap and water on 2/17/2025 to the storage unit doors which will keep spider webs and dust from accumulating. This service is appreciated and customers with allergies will not have to deal with a stuffy nose, puffy eyes and a horrible cough. read more

I requested assistance on an over payment auto deduction and have been given the run around. There is no customer service. Every time I am told to do something I am put into a loop. Including the chat bot, which sucks. If I could give a less than one I would read more

Please be aware there going 109% digital. The office only has a machine in lobby, no customer service at all When you open up an account they charge you $29.00 and found out The hard way it is non refundable You do all the work on line and don't take thee unit they still charge the $29.00 what ? No customer service and still charge you ! Hope everyone complains about this before there only AI to deal with, sorry you just lost two customers! read more

Thank you so much for all your amazing help you were so kind helpful and so knowledgeable i greatly appreciated everything i appreciated the fact tgat you guys tended to possible break in damages with du diligence and timely gave me an immediate new unit and helped me though the process even how to put my new lock on lol i felt stupid and to make sure i was felling safe offred and gave me a new lock for free so i can have 2 locks now i am so happy thank you again you truly are amazing read more

This Review is for the one @ 4900 Roseville Rd Sacramento CA. The employees at public storage on Roseville Road are hard-working and always keep the facility looking clean, including the bathroom. so if you're looking for a clean storage unit with happy smiling employees like Vanessa choose public storage @ 4900 Roseville Road in Sacramento CA read more

Vaneesha was very helpful at my appointment today! She was clear and thorough about my units policies and made sure I understood! She made me feel comfortable about coming here! Highly recommended! read more

I am copying Sydney's review as it is exactly what I'm dealing with. Only thing I will add is that I'm paying full price for reduced access hours (access close at 6:00 p.m.) while other iStorage locations in the nearby area provide access till 10:00 p.m. "They are never open. I honestly regret moving my stuff into here. They close right after 5:30pm even though hours are listed at 6 pm. Those hours are a nightmare for anyone working a 9-5 or needing help from others (ie: trucks and muscle). They're randomly and completely closed for "construction" some days without warning. I feel like my stuff is held hostage. Paying monthly for a place I can't get my stuff in and out of regularly. Then having a moving team load up my stuff twice to be told they closed early or have "work getting done" and having to turn back and reschedule." read more

Excellent customer service James was very knowledgeable and helpful. Reasonable rates professional service!!!

Excellent service! Rental process was fast and easy. Unit was clean and ready when I arrived. My lock is nice and small and light and was ready in the unit for me to lock my unit after my first drop off. read more

Made a reservation went in a little earlier then the reservation and James helped out explained everything didn't leave anything out. James was fast friendly and I was in and out the process was fast. Thank you James! read more

I booked online in minutes, the unit was already available, exactly as described, and all the instructions to move in, were simple and easy to follow. I got a wonderful deal online so the price, plus the ease of the whole process, equal unbeatable deal I am extremely pleased and will definitely recommend to all my friends, family, and CO workers. read more

I visited the Roseville Road location yesterday and dropped my debit card. I didn't discover it missing until late last night. I went back this morning but couldn't find it. I was about to call the bank to report it lost when Yvette called to tell me she had my debit card at the office! I turned around and headed back. Yvette had my card, a wonderful young man turned it in. I was so relieved!!! read more

James and Vaneesha, your representatives at this location are EXCELLENT and very helpful...!!!9

Short gate hours, and jacked rate up from $159 to $217, above published rate, after a few months. Immediately schedule move-out, there's other options. read more

The Public Storage that I utilized is an extremely neat, well kept business establishment. From the cleanliness of the office, to the grounds and the unit themselves. Staff was informative, courteous and wanted to be sure I understood the many options offered by their Public Storage facilty. Packing materials are available in the office. Having to enter the gate code even prior to leaving, made me feel secure about leaving my possessions there. Ths is my first experience utilizing Public Storage. So far I'm relaxed and comfortable that my personal belongings are secure. Thank you so very much for standing by your word and advertisement . Charlene Rhodes- Verner 571~363~8020 Charlenerhodesv@gmail.com read more

This was the best customer service I have ever had despite the circumstances. My unit was one of several compromised by clever thrives. Vanessa, Jessie and their co workers are to be complimented on their clear and helpful demeanor and solution. I moved from Sacramento to Eureka 2+ years Ago and having had the money to retrieve the last of my stuff . I was able to get a new storage unit at a lower price than I paid previously. Even the sheriff's office was very helpful and cordial! read more

There was a break in and the staff member Vaneesha has been amazing through this issue. She helped us get a new unit and is so kind. She also informed us of new policies that are starting in April. She takes good care of the facility and her guests. Thank you for working with us through this tuff situation. read more

we reserved a 5x10 unit inside. i unfortunately misplaced my id the day we were to sign the paperwork so I had to do it online. When we got to the unit it was outside and the wrong size. It is shaped like a piece of pie. It is not 5x10 at all. We have no choice because we had to move some things asap so we had to take it. fully a bait and switch. read more

My mother has rented a space at the North Highlands Public Storage at 4900 Roseville Road for about 3 years. When she rented it, she was informed she had to purchase their lock. When we went to her unit in mid-September to help her move out, we could not access her unit because the lock was jammed. The lot attendant James confirmed this and advised she would be credited for the defective lock. A locksmith would have to be called to drill it out, which could take two weeks or more. My husband and I went to help her move out October first. Vaneesha informed my 79 year old mother she owes $140 for the entire month of October, since she didn't move out earlier, and would not be reimbursed for the defective lock. She didn't move out because she couldn't access the unit because of their lock. She is too elderly to move herself, so she needed help. Vaneesha then began typing into her computer that my mom "refused" to pay her unit rent. She would not give me a copy of anything, because she she said their printer wasn't working. I called their district manager Kody- Oct 2nd, 3rd and 4th, no return call. I called the customer service number multiple times asking for a return call from the Regional Manager, Devin Dance that would be "within 24-48 hours" still no response. This is financial exploitation of a senior, plain and simple. I do not recommend this company, if anything goes wrong, they will not help you. Instead, they play gotcha with the elderly, they do not operate in good faith, or honor their word. Beware. read more

They are never open. I honestly regret moving my stuff into here. They close right after 5:30pm even though hours are listed at 6 pm. Those hours are a nightmare for anyone working a 9-5 or needing help from others (ie: trucks and muscle). They're randomly and completely closed for "construction" some days without warning. I feel like my stuff is held hostage. Paying monthly for a place I can't get my stuff in and out of regularly. Then having a moving team load up my stuff twice to be told they closed early or have "work getting done" and having to turn back and reschedule. read more

Very bad customer service . The frist public sent me to this location which is only 10 mins apart from each other, once i got there it was closed for 45 mins. After waiting in 90 degree whether they open up the door and started answering phones with me standing there (even after i had the other storage call ahead to warn them that i was coming ). They did not honor any online discounts. read more

was super easy to rent a unit online and have it the next day without any hassle or problems and it was all contactless so no risk of spreading anything going on out there. super easy, super friendly, super great. I'd definitely recommend to anyone trying to rent a storage space. read more

I come all the way from Long Beach, Its suppose to be 104° today, and my card givin to me said gates open at 6:00am ....NOPE gates open at 9:30am, people want to move early not late this is inconvenient. Not happy read more

US Military Personnel-do not trust this facility After my experience over the phone I would give zero stars if possible. My son has a storage unit here because he was deployed by the US Marine Corps out of the United States. I was given conflicting information by the person I spoke with on the phone. She said I had an attitude and she would no longer help me. Guess I need to find a new place to store my Marines belongings. read more

Loved my storage experience. I found them at 10 am. Unloaded by 10:30. And was out the door by 10:35. Found this to be an easy transaction. Recommend it as a clean and easy location. read more

Public Storage - Front entrance. From the office door. - Self Storage Near Me - North Highlands, California

Kat & Christine did a good job. They verified my reservation and showed me the unit before I signed the paperwork just in case we needed something different. They informed me that the unit we picked was going to have the door replaced. I went to the office a few days later where they had the keys available. Thank you. read more

The Staff is helpful and friendly, Rory 3 starts. It's the hours that get me! 9am -6 M-F Sat & Sun 9-5! What!?! It's ridiculous! Most folks work during these hours... They changed the hours a month after I had moved in... Otherwise I'd have went else where! When I was there after I just moved in, a "Mgr." Or someone who looked storytime like, asked "how long I've been with them and how was everything?" I said there hours were ridiculous and they shoulldnt have changed em! He replied it's for our protection because of theft etc etc... SO WHY ARE WE FORCED TO PAY THAT EXTRA INSURANCE FEE!!! hmmmm needless to say, MOVED to another Storage facility with reasonable hours! read more

These people don't honor their own advertisements; $1 the first month. That's just their plot to get you on the phone and lie about why they don't jo or their advertisements. I'm contacting Corporate because everyone of the Sacramento Public Storages will not honor their advertisements. read more

Very fast service I registered online and I was met on site very quickly by they're beautiful manager Heidi. Very cheerful but still professional service. I felt welcomed immediately. Registration was quick. I was showed my unit everything looked exceptionally clean and I was assured the property was secured by alarm. I would definitely recommend this location of public storage. read more

I wish to express my sincere "Thank you" to Julia and Heidi at the Public Storage. They were very professional and went the extra mile to assist with my storage issue. Great staff!! read more

Been here a couple weeks, have had great service since ive been here. Heidi was great from the beginning, Coco came around to clean the property while ive been here checking out my unit. 100% recommend others to store here. Very clean read more

Quick and easy and they have a 1$ move in rate. Heidi was extremely sweet and helpful too! 5 stars.

The entire process when it's smooth as possible. The staff where is awesome as you can get and were able to help me understand the complete process from beginning to ending in a fast and efficient way. Very very respectful and courteous will most definitely refer friends and family to this company. Easily accessible buy car or public transportation and also a clean facility read more

DO NOT STORE YOUR BELONGINGS HERE!!! We were less than 30 days late on payment due to a unforeseen and frustrating financial situation, when we were told they were going to lien sale our property. Pursuant to California State Law 21705 ( http://www.leginfo.ca.gov/cgi-bin/displaycode?section=bpc&group=21001-22000&file=21700-21716 ) we were supposed to receive a lien notice in the mail, which was never sent or received. Now at 33 days late they have thrown away all of our personal belongings with heavy sentimental value. We will be pursuing a lawyer to settle this matter. They are a shady company with many underhanded business dealings. A class action lawsuit against P.S. Public Storage was filed in 2014 claiming that they heavily push a "required" insurance policy (this was sold to us as well, as a requirement above our original estimate). When in the lease it clearly states that you do not have to insure yourself with their insurance company alone. You, in actuality, can have this covered by your own homeowner's or renter's insurance. this article talks about this lawsuit: http://news.sparefoot.com/330-public-storage-faces-lawsuit-over-tenant-insurance They are not an accredited Better Business Bureau company. Searching information at the bbb.org led me to two California listing of unaccredited P.S. Public Storage locations, both in Southern California, both with an F rating. http://www.bbb.org/losangelessiliconvalley/business-reviews/moving-and-storage-company/ps-public-storage-in-los-angeles-ca-13220212 Consumer Affairs.com shows a one star overall rating based on 217 ratings out of 277. http://www.consumeraffairs.com/movers/public_storage.html My advice is to steer real clear of this company in general and this location specifically because of their major lack of customer service or communication. We phoned them twice in one day in order to clear up this matter and never received a call back. We were told our belongings were disposed of and we could come and basically dumpster dive to retrieve our family heirlooms and memories. Mind you this is at 33 days past due! Not 50 days late like the company policy, per P.S. Public Storage customer service line, states. Do your research! We've had storage before, many times for years at a time, and even been late like this in the past, and never, ever have I had an experience such as this one. I am heartbroken and devastated to lose my children's first Christmas ornaments and my family's sentimental belongings. This company is scary, money hungry, and lacking basic consumer rights. DO NOT STORE YOUR BELONGINGS HERE!!! read more

Staff at Public Storage 29152 are so helpful and friendly. Quite satisfied with the over all service. read more

Kae helped me set up a new storage unit. I told her I was in a time crunch and she did an awesome job of taking that into consideration while setting up the unit. She was informative, kind, and prompt. I appreciate her consideration to my situation and for that she gets 5 stars! read more

Heidi and Tory were amazing and wonderful when I needed to store my things out of necessity while looking for my new home. They took the extra time to explain everything on how public storage is there to serve us and they did just that. Answered each question I had and were so nice and helpful. Thanks to Heidi who helped me more than twice and Tory who closed it out for me today! read more

Jacob helped me get a storage unit here. When the storage unit I found online did not meet my needs, he assisted me in finding a larger one that worked out perfectly. He was more than helpful, very friendly, and made the whole experience very pleasant. Excellent customer service! When I did not lock my unit correctly he made sure to call so I could correct the issue. I'm very happy with the experience and will recommend to anyone I know who is looking for a storage space! read more