Sharon the manager is excellent to deal with. She is personable and professional, knows her…read morebusiness and you can tell she enjoys her job. It's a pleasure dealing with her in every respect. I've been storing just on the other side of the freeway for more than 10 years but the management has gotten shaky, the buildings were getting run down, and there were always units open with blankets hung over the front to hide whatever was going on inside. This storage facility is clean, well run and very secure. I feel my stuff AND I are safe again. Been there for 4 months so far and I would definitely recommend it over some of the others in the area.

They trick customers into the door and have difficulty leaving. In November 2025, my rental rate…read morefor a 20' connex was $224. In March 2026, they did not notify me except through the statement the rate increased to $249. Then three months later, they raised the rent again to $324! They said it was to match the market rental rates for month to month based on the Consumer Price Index (CPI). They never told me they had a variable rental rate. Typically, the rent rates are fixed. They can literally change the rent at their leisure to any amount because they know customers can't just move out immediately, holding customers hostage to pay the rent. This has nothing to do with the staff. They are great, but the company business plan is ruining it for their customers. After realizing how they did the bait and switch on me, I am compelled to let everyone know my First Amendment Rights to notify the public. I did my research and this is why I am moving my stuff out of there immediately! Public Storage blurs the line between general market inflation (CPI) and their own algorithmic pricing model, which relies heavily on customer inertia. While inflation does drive up their baseline operating costs like property taxes, utilities, and labor, referencing the Consumer Price Index (CPI) is a corporate justification for a highly deliberate revenue-maximization strategy. The Real Mechanics Behind the Rent Hike The "Sunk Cost" Trap: Corporate self-storage facilities actively rely on the fact that moving your items requires time, physical labor, and truck rentals. Because moving is a massive hassle, they know most customers will absorb a 20% to 40% price hike rather than spend a weekend relocating their belongings. The Bait-and-Switch Model: Public Storage regularly offers steep, unsustainable discounts to get new Rancho Cordova customers in the door (e.g., "$1 first month" or low online-only specials). Once you are moved in, your month-to-month contract allows them to systematically raise your rent to "market rate" to make up for those initial promotional losses. Dynamic Algorithmic Pricing: They treat storage units like airline seats or hotel rooms. If the Rancho Cordova facilities have high occupancy or localized demand spikes, their automated algorithms automatically flag existing tenants for a rent increase. The Legal Reality in California While residential tenants in California are heavily protected by rent caps under the Tenant Protection Act (AB 1482) (which limits increases to 5% plus local CPI), self-storage units are completely exempt from residential rent control. The industry fought and successfully defeated legislative attempts like SB 709, which aimed to cap storage rent hikes at 10%. Consequently, Public Storage can legally raise your month-to-month rate by any amount they choose, provided they give you a 30-day written advance notice (monthly statement). How to Fight the Price Increase Leverage New Customer Rates: Go to the Public Storage website and search for your exact unit size at your specific Rancho Cordova branch. If the price for new customers is drastically cheaper, call or visit the front office. Ask the property manager to submit an Existing Customer Rate Intervention (ECRI) request to roll your rent back down. Play the Move-Out Card: Let them know you cannot afford the increase and are prepared to vacate. Managers often have localized authority to extend your current rate for an extra six months just to keep the unit occupied. Switch Units Locally: If they refuse to budge, you can sometimes rent a completely new unit online at the same facility under the lower promotional rate, then physically move your items a few doors down to force the discount.

Do you want your stuff to be ruined by ratshit and rat piss? Wonder where you might be able to pick…read moreup some Hantavirus? Well look no further, SmartStop has you covered (as covered as your belongings will be in ratshit!) But, on the bright side, they WILL raise the rate on you multiple times per year, so it's not just shitty storage, is EXPENSIVE shitty storage. 1 star for the look on the attendant's face when he saw (and smelled) my unit and the giant rathole chewed through the drywall. Otherwise, zero stars.

Pretty bad storage spot…read more They've had a LOT of staff turnover in the 6 months or so we've been here, and every time there is new staff they make up new rules, and then talk to you like you're an idiot for believing what the previous guy said. They are only open till 4 on the weekends.........you know, when most people have the free time to go to their storage unit? That 4pm close is a HARD CLOSE for the entire place. You can't access your unit if the staff isn't there, and their hours are the shortest of any of the storage places around. We had moved here from another corporate storage chain where it was more typically set up with access later in the day on the weekends. Calling customer service is a joke. They just flat out don't care about helping you at all. And yes, people are living in this storage space as of October 2025. The people that seem to be living here are not very nice, so I don't recommend visiting alone. They make you "check out" the carts and the carts have slowly been disappearing anyways, so it's REALLY difficult to get one to move anything. Overall, I'm disappointed we moved units to this facility and I'll gladly spend a little more money to have a better experience elsewhere.

A storage facility that is misleading and unethical. I had a confirmed reservation at a price,…read moretype of storage space, and a set date. Then I noticed on move day that the confirmed reservation was changed to a higher price and doubled the price! How can a business just unilaterally change a confirmed price? Unethical ones' can. Trojan Storage won't have my business, ever. Nor will my associates use them. Plus, they charge a $33 insurance fee per month for a 10x20 storage unit and a $5 key charge! All not disclosed Please beware on this type...it will be a bad business/personal choice

The rental units are very nice and office staff is helpful…read moreBut it you need a long term rental their prices are very high after the introductory offer expires

We went to check out some storage places in the area and we'll, it was just so easy here, we didn't…read morelook any further. We stopped by and asked for info and ended up putting a reservation on a spot that day. We came back the following day to finish locking it in. The process was so easy and hassle free. The keypad is easy to work to get in, the area is clean and well lit, and having 24/7 access makes my life easier. I didn't take the time to price shop because for the size we got, it seemed reasonable to me. No need to look any further.

I rented a unit there. I went away for 4 months on a VA disabled veteran. They had to fix the door…read more I had to give that manager my code. I came back and they stole anything of value out of my 10x40 ft storage unit. Now they're dodging me not taking responsibility and acting like they ain't know nothing about it. Meanwhile, when I went and looked on the desk they had one of my pieces of jewelry. I asked the manager about it. She said oh he found it and thought someone would claim it. You think that he would write it down the day, etc. Consumers beware. They only keep videos for 14 days. So anybody that knows about the system and knows it. The person won't be around at their storage. They rob us mine get ready. There's going to be a news consumer. Beware about it. And the insurance is written so that it's almost impossible to get insurance client. I'm not the only one I thought this place was spot on 4 0 I attempted to contact the manager upper management. They treated me like I was a vagrant. Very disheartening welcome to the new America business, right?

Great pricing, the unit was extremely clean, but what impressed me the most was the customer…read moreservice we received. We were helped by an employee by the name of Jamie. It was an extremely hot day and she came around multiple times seeing if we needed cold waters, she even brought us cold rags to cool off with. She definitely went above and beyond. I will be recommending to all my family and friends needing a storage unit.

Very easy to rent the unit and the 6months free deal is a steal! Office staff is very friendly and…read morethe grounds are very clean.

I think they need to do a better job at looking inside the trucks before handing the keys over and…read morehave whoever's cleaning or handling last show proof because it's a waste of the customers time to keep changing trucks and arguing over cleaning fees . After calling in and complaining I was refunded the clean up fee that the manager was so kind to reduce to only 25 dollars . But Im so disgusted that the she claimed this truck with cleaned and the last person before me to be in the truck was from the management team that's there's no way In hell I'd go back to this location.

Needed a Van to help my son move. Easy to pick up, clean and in excellent condition. The van was a…read moregreat help. All went smoothly. The cost for a r/t, used for almost 10.5 hours was below 100. Would recommend .

I would rank a 0 if possible. Why?…read more Allison in the office hates people...and she actually said that. Cubesmart management doesnt understand or admit to breach of contract, and that goes all the way up to DVP. My attorney does though, lucky for me. Ask a question, get a partial answer that doesnt include the downside, like, "you cant get in though, or there will be a late fee " When they are in the position to right a wrong, they prefer to make bad business decisions, because they've done the right things too often, and that was literally said too. FINALLY, IF YOU EVER CONSIDER ONLINE AUCTIONS to buy unpaid storage unit contents, DONT BUY ONE OF CUBESMART'S, because their upper management wont back u or return a call if there is a problem. BUT ESPECIALLY DONT BUY FROM RANCHO CORDOVA CA, THEY WILL LIE TO ANYONE INVOLVED, and THEY'LL SELL WHAT YOU WON AND PAID FOR, TO ANOTHER BIDDER!!! STRAP ON YOUR SMART HATS CUBESMART, FOR A CHANGE. COURTS REQUIRE PROPER ATTIRE.

So disrespectful for no reason? I think if I left my stuff with a homeless person on the side of…read morethe road for a month I would have been treated better than I have been here. People like him are the reason there isn't world peace. Go literally anywhere else please, there's an Istorage place down the road I don't know how they are but best take ur chances.

Just recently cleared my unit and was disgusted to find rat crap all of my items!! A lot of my…read morepaperwork chewed on and mattresses ruined!! Going to see what the owner is going to do about replacing my mattress before I submit a lawsuit! Stay clear of this place!!

If I could give this place a 0 star I would. I only had my stuff there for 4 months and in that…read moretime I complained about the unit next to mine. The smell from smoking and the door not locked. Told them 3 times that I believed someone was living there. Then the day I went to open the door, they allowed a person to walk into the office and say he was part of my party. I know this because as I was leaving I turned and seen he was watching me, watched what unit I opened and they allowed the person that there is a restraining order against come inside as I was leaving. I went into the office and asked what was going on. I was there to unlock the unit and allow the individual to go in and get his things. Why would they take some ones word that they were with me. I could have been hurt, anyone entering who is being followed could have this happen to them and be hurt. Please do not use this place there is no safety. Homeless people are using the place to live Notice, while I was there talking to the office person about all of this I seen a man run through the gate as it was closing, come to find he had no access number and not storage unit. The woman Barbara who works on Saturday acts like you are interfering with her life when you try to ask questions or let her know there are problems. I know this company lost 2 customers in the last few months. My sister and I. Go down the road you do not want to deal with this place. Does not make you feel safe at all.

Avoid this place if you value your belongings. The facility is infested with rats, and despite…read moreclaims that their insurance covers up to $2,000 in damages, they only reimburse a maximum of $500 for rodent-related damage--even if you've purchased their premium insurance. The information they provide is misleading and unreliable. This is in climate control storage. All my babies furnitures /appliances, sofas, two carpets totally damaged. Everything smells bad and poop every where. It cost me more than $2000 to $3000 of damage.

Had a great experience here at Westbrook. I looked at 3 different places in the area and found this…read moreplace to be the most clean, organized, and friction free in terms of onboarding. My wife was really stressed about putting our stuff into storage quickly and they made it a fast, easy, and dare I say peaceful process. It's new and locally owned and operated. Not one of those chain places that don't care about you.