Very unprofessional staff. The manager Amber is disrespectful and seems to hate to do the job she…read moresigned up for.

Rent here! They are the Best. I had rented from this…read morestorage for 6mo & I have to give a 5 Star Rating. The Units are Clean Inside & on the property. Also the Best pricing has to offer. I took advantage of the pay the first month and every other month for free for 4 months. Thank you Antelope storage for their suburb customer service and offering a safe, clean environment for my precious Belongings. Hope to Rent again soon. Also Ty for all the Lollipops for my daughter

Thank you Petra for resolving our issue with great customer service. We take notice of Public…read moreStorage appreciation of their customers. And we are made whole while staying a customer

The lady in the office was super helpful but the people that store there are below average.read more

If you want your personal items to be safe, DO NOT RENT A UNIT AT THIS FACILITY!!!…read moreThere have been at least 5 burglaries since October 2024, you can verify this at https://communitycrimemap.com/ The advertised individual unit alarms do not appear to be functional (they are supposed to sound if someone accesses your unit and you are not keyed onto the premises...). Furthermore, there are NO cameras in the halls of the non-climate controlled area, making it extremely easy for thieves to conceal their actions. In the case of the burglary to my unit, Management and Police have been unhelpful so far. Avoid all of the time and money spent getting your stuff back and rent elsewhere, at least at a place with cameras inside the facility.

Upon moving out of my unit, I was informed they "do not prorate the bill on the way out, just on…read morethe way in." So in other words, they are charging for a period of 23 days of this month without providing any services. That is theft and it's disgusting. It's my money for 23 days in exchange for nothing. It's also a conscious, calculated business choice. Their calculation can factor in 1-star reviews, then. I urge all Trojan storage users to give 1-star reviews for this this reason. The employee that informed me of this theft asked "is that ok?" lol. No, it's very not ok. But of course, her hands are tied and she can't do anything about it, because it's an on-purpose, calculated, anti-consumer policy. A remedy would be as follows: 1) refund the money stolen from me for these 23 days, 2) change the policy for all Trojan Storage users so that you no longer charge for services that aren't even rendered (in other words, you need to pro-rate on the way out), and 3) issue a public apology for this embarrassingly grotesque, greedy behavior.

This storage place was recommended to me by my mom who told me my grandpa once had a unit here. The…read moreoffice staff are very friendly and welcoming. Easy to get along with as well. I had a unit here for a little over a year and had no issues. All of my belongings stayed dry, clean, relatively dust free, and there were absolutely no pests or bugs anywhere in my unit. The property was secure and well kept also. I have not had a storage unit prior to this one, so I'm not sure what the prices usually are, but I got a discount when I first got my unit for paying for multiple months up front. The last couple months that I needed to pay for were the normal pricing and it was a little expensive, but I believe other places would cost more. I highly recommend this place and would definitely use it again in the future if I ever need to store items again!

BEWARE !! I bought a storage unit form these guys through Storage Treasures.. Turns out the unit…read morecontained stolen items.. I was arrested for this.. The Facility Owner Refused to refund my money and go after the real criminals..(The people who rented the unit).. Kae was really nice and understanding..

I once wrote a message on YELP and complexly made a mess of it. I would like to thank Sentry…read moreStorage for continuing to care for my unit under extraordinary circumstances. God Bless the entire staff at Sentry Storage for their compassion, professionalism and concern. I will continue to utilize this Sentry Storage at Madison/ Auburn always. :-)

I've used sentry storage twice in the last two years . My first year my unit and all my things were…read moreruined by the weather , which was out of their control understandably. This year my unit was broken into and I was robbed of thousands of dollars worth of cloth , shoes, and electronics. The manager didn't even reach out to me about the incident. The staff on the other hand did and was super nice and understanding about the situation. From my understanding they rent to the homeless. They're able to walk around the place freely. They were sleeping in a unit for days while they were cutting down the walls to 7 + units . I do not recommend renting here if you have high value things. They're expensive for the amount of security they do not have. The cameras are cheap and the units are mostly made of plywood inside. Not secure .

I have been storing my belongings there since 2006. They are very friendly and very…read moreprofessional.... very clean, and well organized..... the prices are affordable and reasonable.... I would recommend this place to anyone that is lookin for a storage unit... its nice to know that when I come in they know who I am and my unit...

Honest Experience - Saved By Sierra This month when I…read morecalled to make my payment I had an extremely frustrating interaction with the on-site manager, John, who was rude, condescending, and even hung up on me while I was trying to make a payment. Fortunately, Sierra from corporate reached out after I raised concerns. They were very kind, professional, and apologetic, and helped us mediate the issue. That effort and understanding meant a lot and helped turn the situation around. I hope the company can kind John a different role that does not require him to interact with customers.

I received a pre -lien letter saying I had to pay before 12/5 so I went in to pay and the manager…read moreJohn Winton still would not let me access my belongings he crumbled the letter I got in the mail and threw it at my head and said that he did not send it even though it said his name on it I thought that was very unprofessional, he called the police on me and I reported what he did to me and I was recording the whole thing. He then agrees to a pay and vacate so I had to have my belongings all out by 5 next day. I almost had everything out asked for a lil more time he calls cops on me and now I keep trying to get a hold of him to please let me pay to get rest of my stuff out but won't respond. Also nobody should be living there and I pointed out to him people living in there motor homes on property he acted surprised he's probably making side $.

We rented a 16' truck from this location. Truck was fine. BUT it got 8 miles per gallon! The other…read morefees were reasonable for a half-day rental. Jennifer Ramos was great. She did all the paperwork quickly and efficiently. She took all the pictures and gave us the keys. In and out in about 10-15 minutes. Truck return took even less time. When we unloaded a mattress we noticed that the inside of the truck was pretty dusty and dirty. You might sweep it before loading if that will affect your load. Highly recommended.

Good value in very reasonable prices, very clean and well kept property with trimmed green hedges…read moreand plants for landscaping, very professional truthful long-time resident managers, who you can always depend on to be straightforward with you, everything always looks newly freshly painted and complimentary same colors, very secure feeling with high property walls that are painted same color as all the neat buildings, and very nice high gate and fences and great security. Pest/rodent control. Nicest and most secure storage have ever seen in 70+ years. Just all around good feeling there. After just having a unit for a short time, it was very hard to leave there. I appreciated the opportunity to have a Statewide Storage unit space for my things, and would truly appreciate and love to have the chance to rent a space there again. Susan H.