I tried to call them to pay the fee for a friend who is overseas and had his credit card charge…read moredenied. In their message to him they gave a number to call. When you call it you have to press * for an operator, but all you get is a message saying their hours are weekdays 5am to 8pm PST. I can see here on Yelp that they are closed on Monday, but that is not what it says in their message. Their website only gives a login form, no contact information.

Filthy and local transients use the lockers for clothing changes and fixing bikes. Very unsafe and…read moreno security protection. The rear entry/exit door is locked and cannot be exited in an emergency if you are on the wrong half of the indoor storage. A quick call to the fire department should fix that blatant violation. Don't bother paying extra for "climate controlled". There is no difference between indoor/outdoor temperatures. It is shaded and the indoor bathroom is locked. Forcing people to urinate elsewhere...so wear a mask. The staff is horrendous, rude and lazy. Pay the extra $5 for safety and security (and your health) and rent somewhere else. I have videos and recordings of it all, including the staff.

I got kicked out of Sacred Earth down in three points because I helped a woman 70-year-old with…read moredementia and I needed a place to put all my things gonna melt him the super Storage have spaces that are temperature controlled so in the summertime it doesn't get too hot in the winter time it doesn't get too cold

These guys are great they are very professional and fair. Thank you for helping me resolve the…read morestorage for my customer. Nice facilities and friendly staff.

Today, Saturday, April 11, 2020, I went to a pre-scheduled appointment at Public Storage. As I…read morewalked inside I was greeted by Alec. I had spoken to Alec during this past week. Both on the phone and in-person he was very courteous, professional, helpful and knowledgeable. Today, in person we both followed COVID-19 protocol with social distancing and wearing masks. I was pleased to see that Public Storage and their employees were abiding by the protocols. I was able to look at several storage units on site. The entire storage lot and the office was very clean and well kept. The unit prices and employees friendliness definitely made it a no brainer to select Public Storage. I had called other "local" storage businesses but they never returned my calls. I highly recommend Public Storage !!!!

Just called for pricing have been getting multiple calls in less than 24 hours saying I have a…read morereservation to move in looking for payment. All I did was ask it cost. Tried to explain that to the gentleman that called he told me I was being rude .

Despite being alerted to trespassers and homeless people living in the back of this storage unit…read morefacility, the ownership has done nothing to ameliorate the situation. This led to a fire being started recently which due to the dry conditions could have spread to the homes directly behind the storage units. They have little to no security, so whatever you store here, be prepared to lose it

Convenient, friendly staff, and we've had no issues. Needed a second unit but none were available…read more Put us on the list, prioritizing us because we already had one unit.

I had a large delivery of storage stuff being delivered. I went to Mia, to discuss options. I knew…read morethe shipment was going to come on a tractor trailer. We tried to figure out the math and decided to set up two storage units to hold everything. The stuff showed up and the movers fit EVERYTHING into one unit. The delivery was on a Sunday. We got done after the office was closed for the day. I took the lock to the second storage unit, that we didn't used, with me home. I had planned to go back the next Tuesday, to discontinue the storage unit we didn't need. I didn't have to go. Mia called me and asked if I wanted to terminate because she saw my unit was missing a lock. She looked in it and saw it empty. Bless her heart. She waited for my call and terminated the contract, no drama. I am beyond pleased with our experience with A Family Storage.

I've had a wonderful experience at this location. Mia was great help! She saved me $ by suggesting…read morea slightly smaller unit which was perfect for my belongings she also accommodated my special requests. 10/10!

Big thank you to Erin. Needed wheelchair in storage in an…read moreemergency, somehow I lost my keys. Erin drilled for new lock and keys, she was so sweet and reassuring all would be fine. Lesson learned don't keep all keys together.

Be aware that initial web pricing is not guaranteed beyond your initial rental period. My rated…read moredoubled after my 1st 4 months which, based on other reviews, seems to be the MO for this company. They "negotiated" my rate down to a $30 per month increase and I paid for 6 months up front to hold it (luckily I'm able to do that). Im guessing it'll go up a crazy amount again once THAT period is over. There are lots of storage places popping up in town and at this rate, I'll need to move to somewhere that can hold my price for at least a year. Staff is super friendly and place is clean and new. It just feels pretty icky to bait and switch like this.

By far the worst storage place I've ever had ! I've had for 3 months , maybe been there 3 times in…read morethat whole time and today I was locked out of my unit and told I had to leave the property because I had my dog with me and all of a sudden it's in my lease that my baby chihuahua who is a very very obedient, well trained service animal that you can't even tell he's with me ever cuz he's so quiet and well behaved and so small . So in order to get into my storage i had to leave my dog in the car or have someone leave work to come get him for an hour which also means he would be away from me and not able to do his job, leaving me at risk medically. Mind you I signed my lease while I had both my dogs with me not just the one and they had treats in the office for the dogs and gave me a bag when I asked for so I could pick up the poop cuz I left my bags in my truck. So how does a lease I signed then all of a sudden change without my knowledge, forcing them to be so rude with me and my surface animal to the point where they locked me out of my paid storage till I follow rules in my lease.... Unbelievable! Than tell me I can not be there longer than 2 hours and once the hour and a half mark passes(90minutes) - the employee was then at my storage door telling me to start packing up that I needed to get out of there. It was time to go and then would come back every 10 minutes to make sure I was ready to leave at the exact two hour mark - 120minutes to unload a huge house I just moved out of - impossible! How to keep my U-Haul another day pay the extra money cause I was not allowed to be there longer than two hours. And two wrap everything up with a cherry on top. My unit completely flooded when it rained today to the point where everything in my storage that was on the floor was soaked ruined or has to be washed, cleaned or thrown away cuz there was so much rain very quickly ! They had to have known that it was going to flood like that ! It was not their first day of that location that had ever rained. They have been there for years. Knowing that exact unit had to flood like that frequently and still sold to me .

They used to be great. Locally owned with great staff. Now they're just another corporate owned…read morestorage space that jacks up the rates every month knowing how much of a pain it is for you to move. I was there near closing time a couple of times and saw what was certainly people going to units to sleep for the night. The staff is not honest anymore. Moved all my stuff to another corporate storage place and am happy to be done with them. If you're going to pay high rates you might as well be in a place that's modern, professional and not mouse infested. It's sad to see what happens you don't have local ownership any more.

I've been renting a storage unit here for about 13 years, wild right? Over the years there have…read morebeen ownership changes and it feels like the price continues to go up and the value diminishes. The initial perks were the front desk staff were friendly and super helpful. For many years they accepted packages and put them in my unit. I utilize the unit for work related marketing materials, so it was such a great help to have them accept packages. They also had a functioning moving truck, which I utilized a few times. The last time I inquired about the moving truck it was out of order. I also used to keep a spare key at the front desk which they threw out during an ownership transition and didn't notify me. It's a compounding of all of these things that have chipped away at my overall Impression of this company. Why do I still rent here? It's indoors, secure to enter, and offers the shortest commute for me to get there.

THE WORST! Run as…read morefar away from this place as possible. They constantly raise your rent and they've raised mine twice in less than a year. They blame it on inflation but it seems like classic predatory landlord tactics to me. I gave my notice to vacate and revoked their auto-pay authorization and told them I would send a check. I mailed a check along with a hard copy of my intent to vacate and sent it certified mail. They didn't accept delivery of it so they didn't receive my rent and they locked me out of my unit. Had they done their job, they would have received payment three days before it was due. These people lack professionalism and they have no problem at all being predatory property managers. If you enjoy supporting corporate greed, this place is perfect for you