It is the worst place to rent. I rented a trailer that had a light out. I told the person who gave…read moreme the trailer that he could repair it. He told me that it wasn't his job. I replied that if they stopped me and gave me a fine, they would respond and he told me no. And just for telling them in an annoying tone that they should do their damn job, they reported me and now they don't want to rent me for expressing my feelings about the situation. It was better when workers with experience and desire to work took care of anything you needed and helped you. Now the young people, especially the manager, are very lazy people who cover what their teammates do.

Literally the worst experience ever…read more Last year I used their services for the first time when I was moving. I rented a 15' truck which moves 1 Bedroom Home - 2 Bedroom Apartment. I paid about $30 plus mileage. First time experience was okay. Since I recently bought a house, I needed to move again. This time I also needed a 15' truck again. When we were almost done, and ready to make a payment the cashier told me I was unable to complete the transaction because I had a "pending payment". Last year when I was returning the truck I asked the cashier if I needed to make any extra payments, she checked and said I was good to go. Now, this guy is telling me that because I didn't pay $1 "environmental" fee from last year, I wasn't able to complete my transaction. But not only that, $1 fee turned into a $50 bill for "LATE PAYMENT". Seriously? I've would have totally paid the dollar if I was informed in first place, but I never was. The lady even said that after returning the truck you have 14 days to make that payment at no extra cost. I am so mad no one informed me before about this, being that part of their jobs. Not to mention everyone in this location is super rude, and try to rush everything. Never again. ESPAÑOL Literalmente, la peor experiencia de mi vida. El año pasado utilicé sus servicios por primera vez cuando me mudé. Alquilé un camión de 15 'que se muda a 1 Bedroom Home - 2 Bedroom Apartment. Pagué alrededor de $ 30 más millas. La primera experiencia fue buena. Como recientemente compré una casa, necesitaba mudarme nuevamente. Esta vez también necesitaba un camión de 15' nuevamente. Cuando ya casi habíamos terminado, y listos para hacer un pago, el cajero me dijo que no podía completar la transacción porque tenía un "pago pendiente". El año pasado, cuando devolví el camión, le pregunté al cajero si necesitaba hacer algún pago adicional, ella verificó y dijo que estaba listo para ir. Ahora, este tipo me está diciendo que debido a que no pagué una tarifa "ambiental" de $1 del año pasado, no pude completar mi transacción. Pero no solo eso, la tarifa de $1 se convirtió en una factura de $50 por "PAGO TARDÍO". ¿Es en serio? Habría pagado el dólar si hubiera sido informada en primer lugar, pero nunca me dijeron nada. La señora incluso dijo que después de devolver el camión tiene 14 días para hacer ese pago sin costo adicional. Estoy tan enojado que nadie me informó antes sobre esto, siendo esa parte de sus trabajos. Sin mencionar que todos en este lugar son súper groseros, e intentan apresurar todo. Nunca más.

The manager that helped me, Kristen, is the best storage professional I've ever met. On top of that…read moreshe is so mesmerizing to just look at. I got lost in my words a few times while trying to hear the information about my storage. Any who, storage places need more people like Kristen !!

Two weeks in a row, only one elevator has worked the entire weekend. The sliding double doors…read morehaven't worked either. Inside the unit there is a double baluster light that has never worked. What a mistake!!!!!!!!!!

They go up on rental rate every 6 months by extreme amounts. The last increase would have made me…read morepay 4 times the amount I started. When you complain about excessive increases they give you a temporary concession and then jack rates up in a few months. I finally told them they were 3 times higher than same size storage nearby but they said it doesn't matter. So I moved to a competitor and now paying 1/3 rental rate. Also location managers are always gone no matter time of day.

Incredibly helpful in picking out the right unit and securing the best possible deal. Climate…read morecontrolled interior storage. Secured access. Very friendly!

They provide fully service and good environment. It is safe and professional management. Good…read morechoice for small business startup!

Really good service from angel he's helped with everything and explained everything so good . Thank…read moreyou so much . I highly recommend

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

I would highly recommend this location as the customer service has been the best I have ever…read moreexperienced at a self storage location. The manager Andre is very helpful and accommodating. We rented an air conditioned 10x30 unit. The unit was clean and the pricing was in line or cheaper than other locations. Overall a great experience renting there.

Clean facilities, great management. Andre has always been a kind and friendly interaction whenever…read moreI've seen him, which is often, and that makes all the difference to me. I've been storing my art here for years, and they've treated me well, with an exceptional improvement upon Andre's arrival and presence. Highly recommend. Thanks, yall

They are constantly raising the storage rent because most of the units are empty. I went to pay my…read morebill today, and there is an increase from $347.00 to $433.00. An increase of $86.00. This is price gouging and totally unfair and unjustified. I rent a 10x20 unit and have been a good client who pays my bill on time each month without any trouble. This is taking advantage of my need for this unit. This is far too large an increase, and $347.00 was already far too high. I could understand if I had more amenities, but it's only a concrete floor, the unit door is extremely hard to open, and dust blows in because the unit is not properly sealed. I know rats are in there because I have seen their turds. Insulation hangs from the ceiling. I will probably have to toss out a lot of things because of the rats and small animals.

I give a 5-star rating for today's service. Jovas was on it and took care of my issue AND called me…read moreback immediately to inform me he got the issue taken care of. Thank you so much for what you did for me today, June 7th, 2025

Duluth store #1700 is excellent While Lawrenceville store #1690 is extremely bad. Manager Crissy…read morewas very rude and violated several laws. After complaining to her district manager Douglas she didn't care and he never called back. It's a waste of time.

Appreciate all there help today with getting me into my storage unit! Had to transfer stores and…read morethey were helpful.

Who had their monthly storage rent skyrocket like mine did? I was paying $148/month until April…read more2021 (1 year ago). It shot up to $224 (51%) from May to this April 2022 when it shot up another 33% to $300+. In effect in one year, it more than doubled: $148 to $300 = +$152 or 103%!!!! I have been a customer for more than 8 years and have had 2 Units at one point. The rates were reasonable, Management was very helpful. Location was great! Highway robbery you say? I think that this business is almost completely immune to inflation (brick and mortar) so why the ripoff. Demand & Supply? well OK - but don't rob us blind! Be extra careful - once you're in, and hooked, at an online rate, they'll raise your rates without notification, indiscriminately to whatever they see fit... I'm out of there... how about you?

Extra Space on N. Berkeley Lake Rd, Duluth, GA allowed building D to become completely invested…read morewith rats due to a customer who violated the storage rules. Our unit, not even close to the offending unit, was first covered in feces as the animals roamed the whole building. Then, when Extra Space got it together and took drastic action there were/are dead rats all over the building. I need to mention that everything written so far was not learned from Extra Space notifying us of the problem and how they were going to solve. No, we received NOTHING from Extra Space. No email or phone call that there was a problem. No notification when they treated the building, what chemicals were used, cautions. Nothing. When we moved our belongings out of storage last fall 2023, we didn't know what to expect. As soon as we opened the unit one of my hired moving guys pointed into the unit and said, "there's a dead rat". This was the start of finding four more dead rats in and around our belongings. We trashed about a third of what was stored in the unit due to the extent the infestation had. This was just our unit! The others, many, have to be similarly affected and contaminated. I requested three months refund to help cover our loss. Nothing. To date Extra Space corporate has not communicated in any way. Their response throughout the entire time from discovery of the issue to eradication of the animals to treating their customers like, well, customers who pay for the services Extra Space offers is nonexistent. It's either incompetence, cowardice or both.