I recommend this facility. The employees are friendly and professional. "Hannah" is always so very…read morehelpful whenever I need assistance. The other employees are helpful as well. The facilities are clean and offer great hours. The premises are also secure, cool and safe. They really worked with me to help transition my previous unit to a needed larger unit. The only downside of this company is they need to provide a better, more cooperative website for payments. It's difficult to find and not user friendly. I usually call the office to make my payments. Please Fix this! Otherwise, I highly recommend. A.C.

POR FAVOR, asegúrese de tener en consideración éste lugar como última referencia. Supe de éste…read morelugar por la antigua administración y fue lo máximo, a tal nivel, que cuando volví a considerar una opción de almacenar, A PESAR de que me trasladé fuera de St Cloud, no dudé en elegirlos a ellos una vez más, inclusive, cambiamos un tamaño por uno mas grande ya que se nos ofreció una oferta de dos meses free. Resulta que eso nunca se dió y cuando se reclamó, nos ofrecieron la excusa de que el empleado que nos atendió ya no trabajaba con ellos, pero que nos iban a ayudar, que como no estaba esa persona, el gerente actual iba a aplicar un descuento de la mitad del pagaré para el proximo mes, y que por favor, le escribiéramos un email con lo sucedido para hacérselo llegar a su corporación para tratar de ayudarnos por el inconveniente. Y sencillamente no fue aparentemente aprobado. Mi disgusto es la falta de valores a sus palabras y profesionalismo. Terminé pagando hasta demás. Los contratos tienen validez, claro está, pero la ética laboral también tiene validez y fueron sumamente irresponsable de no hacerse cargo de su ex- empleado y del actual que supuestamente había aplicado un descuento. Ellos te trataban amables de frente, olvidate, los mejores, pero a la hora de la verdad, se limpian las manos con "corporación" y tienen la frialdad de decir que hicieron lo más que pudieron. Esta administración carece de profesionalismo. Ojalá a nadie mas le suceda lo mismo. Horrible manejo de administración.

Great location! Luis is the best! Super helpful and attentive! Made sure our move in was nice and…read moresmooth. Always great customer service. Wouldn't hesitate to recommend or use this location again. Thank you!

Moves are tough, but these people make the storage part easy. They have everything in order from…read morewhat you'll need to get your room quick, easy and for a very fair price! They sell products in their front office to combat the non-climate controlled conditions that are also fairly priced and readily available. Very nice people. Easy options for payment and make it easy to cancel your unit - you just need to let them know when you no longer need the storage, remove your items and remove the lock. So easy for such great peace of mind. There's also unique gate codes for entry/exit, and cameras for safety and security.

I rented a storage unit in Kissimmee at a reasonable price and my rental experience was going ok…read moreuntil I looked at my bank account automatic withdrawal and saw that Extra Space raised my rent 100.00 with no notification or confirmation that it was ok to do so and this is after a short time of renting there which I think is a very unfair procedure or business tactic which made me want to give a lower number rating but the facility is clean and secure so I thought to be fair unfortunately all good/ decent things come to a end and I now have to look for another storage unit at different place other than Extra Space being that the rent is now too high after only a couple of months

I reserved a unit online and got here and they said unit has been rented. In a literal moment out…read moreof Seinfeld, I asked if they knew how reservations work? He said that I reserved the price not the unit. In which point I could only respond with no, I don't think you do. Glad they showed their true colors early.

Disgusting and gross. Mice droppings all over our stuff. Lost almost $600 worth of goods that had…read moreto be thrown out. Do NOT rent here.

From the owner: iStorage offers convenient, affordable self storage units in Kissimmee. Whether you're looking for…read moreeasily accessible drive-up storage units or indoor climate controlled units, you'll find a home with us. Our well-lit facility features extended hours and wide aisles for convenient, easy access. Rent with iStorage at 608 W Vine St today to see why our cashless facility is ideal for all your storage needs. iStorage is an NSA Storage brand and facility.

Service was quick and easy, was very helpful and even provided a visual because sizing got…read moreconfusing. Went step by step through the process to ensure we understood what we were signing. 10/10.

Sarah was very patient and sweet, she gave us the best run down on how to access the storage unit…read moreand i also liked Kati for helping Sarah count the change because we had just come in too early thank you ladies for your help :)

I gave them a 4 because my boyfriend used to rent from them before and he was using a bank card and…read morethe lady up front was very professional and pleasant but she said that some trucks were stolen from her and he needed a credit card which at that point he didn't have. so we had to rent some where else.Not sure now how they are situated now but that was a few years ago.

Getting in contact with this place to make a payment is beyond frustrating. It goes to their call…read morecenter. The call center then sends instant messages to them to make call backs but they refuse to return the calls. They are consistently making accounting errors and hold you responsible for them. Let's see if the district manager helps any! Don't get fooled by the introductory pricing since it never states anywhere when it goes in effect. I never received it. The facility itself is ok but since I've been there the lights in the place flicker worst then any scene in a horror movie. There are supposedly two people on site but they are never there. I had better service with a one person operation in a larger facility. It's a shame that a large corporation does not respond to the needs of the customers. I seriously hope anyone interested in obtaining a storage unit reconsiders this place and look for one that's more customer service oriented. It's not a place that is for you unless you want to be overlooked and treated like garbage.

Sharieka is the best at customer service. I had several issues with a unit at another location and…read moreI drove to this location and she was wonderful ay helping me fix the issue. I am about to pay extra to move my stuff to this location just for her wonderful personality and customer service skills.

This is a business designed with all corners covered, but forgot their management uses no corners…read more I must say that while they offer climatized storage, the unit I rented has never had the A/C working, also, the facility does not have courtesy carts or dollies so you must have your own means for carrying your belongings to and from the storage unit. Quite disappointing. As a mater of fact, I am early cancelling my contract and moving some place else. Don't fall for it. Check it out and verify if what they offer is there.

John was very helpful and friendly in making sure the reservation was all set! Explained it very…read moreclearly :)

I have had a large unit with this Public Storage location since 2016. I started paying about $70.00…read morein July, 2016; but every year, their rate has gone up by a lot more than the inflation. In Feb 2024, they sent me a letter with the new rate for the year: $411.00. That's a 600% increase in eight years! Outrageous! So, I decided to check online and I found out that this same Public Storage location was offering units the same size as mine, for JUST $84.00 per month. That's almost as much as I started paying, eight years ago! Granted, the price had a 50% off, for online booking. But even without applying the 50% discount, the rate would have been $168.00, which would represent almost 300% less than the $411.00 that they were charging me, after being a customer for eight years! Moreover, I went to the office and asked to see the units they had available that were the same size as mine, and with the same conditions (indoor, AC). They had one unit just two doors down the aisle where mine was located!!! Without even thinking about it, I took it, and then we proceeded to move all our stuff from the old unit, to the new one. It took us two days to move everything, but as soon as we were done, I cancelled the old unit contract. Now we are saving $325.00 every month! One caveat, the 50% only applies to new customers; so my spouse signed the contract for the new unit, and we were good to go. I'm a reasonable person, and I understand that property taxes increase every year; but GOING FROM $70.00 to 411.00 IN SIX YEARS, IT'S SIMPLY A ROBBERY! Specially when they were offering the same unit at $84.00 to new customers, or $172.00 to existing customers! My guess is that they know people don't want to go through the hazard of moving their belongings, so they feel that, once people move in, they are "CAPTIVE CUSTOMERS", and they take advantage of that vulnerable situation, taking as much money as they can from them, while they have their stuff stacked in their property. There's no other explanation for offering the same unit to a new costumer, at a 600% lower price. And let me tell you, I DOUBT THAT THEY LOOSE MONEY AT THE $84.00 RATE!!!! So, why charging 600% more for the same space size, under the same conditions? BECAUSE THEY CAN. Because THEY KNOW PEOPLE IS NOT GOING TO MOVE OUT, ONCE THEY STORE THEIR BELONGINGS WITH THEM. So this fact informs their BUSINESS PRACTICE: "MILK THE COW" AS MUCH AS THEY CAN. Now, with all this being said, you'd be probably wondering why I rated them 2 stars, and not just 1. Here's the reason: The place is clean, conveniently located, and secure. So, if you need it for less than a year (they adjust their rates yearly), it should work fine for you. Just don't plan to stay much longer, because you're going to see a huge increase in your monthly payment, after the first year. And that only goes higher, and higher and higher, the longer you stay.