Michelle Dillard with Browning was prompt, efficient and very helpful. She helped us save time and…read moremoney with our move. We had a minor problem and she took care of it right away. The packers and unpackers were excellent. I highly recomend this company!

My experience with Browning Moving & Storage has been nothing short of a nightmare. From the start,…read morethe service was sloppy and incomplete. Several of my boxes arrived opened and torn, and some are still missing. Despite repeated calls, no one has bothered to follow up with me. What makes this worse is that Jason Spaller, Vice President of Browning Moving & Storage, personally assured me that he would walk me through the claims process and help resolve everything. That promise was completely empty--he has not followed up, and my calls and messages have gone unanswered. The UniGroup Companies, who are handling my claim, have also failed to return any of my calls, and my claim remains unresolved to this day. The total lack of accountability, follow-through, and basic customer service from both Browning Moving & Storage and The UniGroup Companies has been absolutely appalling. I would strongly advise anyone considering this company to look elsewhere. You deserve better. FYI - Thank you to the acknowledgment of the "business manager", but no one has contacted me at all. This might be just an automatic standardized response to save face but with no actual care or intent of resolving the issue.

I rented a storage unit in Kissimmee at a reasonable price and my rental experience was going ok…read moreuntil I looked at my bank account automatic withdrawal and saw that Extra Space raised my rent 100.00 with no notification or confirmation that it was ok to do so and this is after a short time of renting there which I think is a very unfair procedure or business tactic which made me want to give a lower number rating but the facility is clean and secure so I thought to be fair unfortunately all good/ decent things come to a end and I now have to look for another storage unit at different place other than Extra Space being that the rent is now too high after only a couple of months

I reserved a unit online and got here and they said unit has been rented. In a literal moment out…read moreof Seinfeld, I asked if they knew how reservations work? He said that I reserved the price not the unit. In which point I could only respond with no, I don't think you do. Glad they showed their true colors early.

I needed a climate controlled space as I will soon be moving and downsizing. Met with Kathy,…read moretoured the facility and found it clean, secure and the staff helpful! Pricing comparable to slightly better than competitors. Overall, quite happy with Century and it's personnel.

My husband has had his storage unit there for over a year and within the first 3 months his unit…read morewas broken into. We had insurance that covered most of his loss. Than we found out that the cameras were not working. And 2 months ago they jacked up their price almost $40 a month on us stating the greater cost of electricity and upkeep. Funny how an outside unit that does not have electricity. Than they also said that we were not paying the going rate for the unit. No warning or letter was given. I was just told when I went in to pay that month that the rate was increased. I did get a letter a month later though.

Crystal is amazing! Just started renting my unit today and it was seamless! Thanks for your help…read moreCrystal!

Complaint: Unacceptable Experience at A+ Storage Junction…read more I want to share an extremely unpleasant and unacceptable experience I had with A+ Storage Junction, involving improper charges, lack of professionalism, and xenophobia. Contract and First Improper Charge On February 5, 2024, I signed a contract with A+ Storage Junction to rent a 5x10 unit for $71.42 (including fees). Chris Jimenez assisted me and stated my payment due date would always be the 7th, as my move-in was scheduled for February 7. On March 6, I went to pay for the following month. Chris claimed he had called me for two days, but I never received any calls. He mentioned a number that wasn't mine. He then told me my payment was due on March 5, not March 7 as he originally stated. When I questioned this, a female employee rudely interrupted the conversation. Chris processed my payment but mistakenly charged the wrong unit (440 instead of 439). He refunded and recharged correctly after noticing the mistake. Second Improper Charge and Xenophobia On March 28, the company wrongly charged $81.77 to my card. On March 29, I went to resolve it politely. I showed my bank statement, but Chris refused to look, acting rude and claiming I was being aggressive--completely false, as I never disrespected him. He even said, "I don't care what's in your bank." He then mocked my English, saying I was speaking incorrectly and needed to learn proper English. I explained I'm Brazilian and still learning, to which he replied, "I'm Cuban, and I speak English correctly." He then made xenophobic remarks, saying "Brazilians think they're above everything," among other offensive comments. I remained calm, trying to resolve the issue. After much insistence, he finally admitted they had charged my card incorrectly again but didn't apologize. He simply told me to return on Monday for the refund. Then, he told me to remove my belongings from the unit. When I asked if I should take this to court, he accused me of making threats and continued making disrespectful comments about Brazilians. I called the police to ensure my rights. The officer confirmed that, unfortunately, xenophobia isn't a crime in Florida but advised me to remove my belongings. Chris then insinuated I was involved with the person from unit 440, claiming my card was saved on their account because, according to him, I was "probably friends with them." This is absurd since the mistake was his. Conclusion: Unprofessional and Discriminatory Company The company charged my card incorrectly TWICE. The attendant lied about the payment due date. I was disrespected and subjected to xenophobia while simply trying to fix their mistake. I do not recommend this company to anyone. I am now waiting for my refund and the return of the proportional amount for the days I didn't use my unit. In almost nine years living in the U.S., I have never been treated so poorly. If you're considering renting storage, stay away from A+ Storage Junction. They make mistakes, refuse responsibility, and disrespect customers.

I too, received excellent service at this location. They were attentive, went out of their way to…read moremake sure I was happy with the location available to park my truck and pleasant to work with. I recommend and would use this location in Kissimmee again.

Thank you everyone at Century Storage specifically Angela for walking me step by step through the…read moreapplication process for my unit and physically guiding me on how to properly use they key system when coming in and out of the facility. I feel extremely satisfied with the safety of the storage complex, very respectful staff and great security for your belongings. Century Storage is also VERY clean. I have to also include the manager Michelle, she has such an amazing style, extremely professional and a really great personality. When you come here at Century Storage it just feels like an extended home for you miscellaneous items or a space to store your RV at. That's neat too !

Michelle is absolutely the best! I received a better price on a 10x15 here than a 10x10 in the…read moreclose by locations (all of them!), much better customer service (thank you Michelle), and the hookup on some neat gifts for storing there! (Someone actually acted like they wanted my business!) Michelle went the extra mile. The unit was clean, modern, and convenient. She made the move-in process easy and seamless (less than 15" and I was on my way). Do yourself a favor and check them out. Tell them Cinda sent you.

Excellent customer service. Always smiling and a kind word. Waited for me to arrive before the…read morehurricane so I could get propane. Will continue to do business with this company.

PROPANE BOTTLE REFILLS in Lakeland!!!…read more Brand New Propane refill station at the UHaul location on Memorial Blvd across from Lakeland Ford. Very nice people working here and happy to have you as a customer. Easy to get to in the center of town. I'll go back for all my refills!.....and Uhaul truck rentals. Support local business owners like these folks!

Made a late call for a pickup and it was handled the same day . The drivers are friendly and care…read morefor your property .