Complaint: Unacceptable Experience at A+ Storage Junction
I want to share an extremely unpleasant and unacceptable experience I had with A+ Storage Junction, involving improper charges, lack of professionalism, and xenophobia.
Contract and First Improper Charge
On February 5, 2024, I signed a contract with A+ Storage Junction to rent a 5x10 unit for $71.42 (including fees). Chris Jimenez assisted me and stated my payment due date would always be the 7th, as my move-in was scheduled for February 7.
On March 6, I went to pay for the following month. Chris claimed he had called me for two days, but I never received any calls. He mentioned a number that wasn't mine.
He then told me my payment was due on March 5, not March 7 as he originally stated. When I questioned this, a female employee rudely interrupted the conversation.
Chris processed my payment but mistakenly charged the wrong unit (440 instead of 439). He refunded and recharged correctly after noticing the mistake.
Second Improper Charge and Xenophobia
On March 28, the company wrongly charged $81.77 to my card. On March 29, I went to resolve it politely.
I showed my bank statement, but Chris refused to look, acting rude and claiming I was being aggressive--completely false, as I never disrespected him. He even said, "I don't care what's in your bank."
He then mocked my English, saying I was speaking incorrectly and needed to learn proper English. I explained I'm Brazilian and still learning, to which he replied, "I'm Cuban, and I speak English correctly."
He then made xenophobic remarks, saying "Brazilians think they're above everything," among other offensive comments. I remained calm, trying to resolve the issue.
After much insistence, he finally admitted they had charged my card incorrectly again but didn't apologize. He simply told me to return on Monday for the refund.
Then, he told me to remove my belongings from the unit. When I asked if I should take this to court, he accused me of making threats and continued making disrespectful comments about Brazilians.
I called the police to ensure my rights. The officer confirmed that, unfortunately, xenophobia isn't a crime in Florida but advised me to remove my belongings.
Chris then insinuated I was involved with the person from unit 440, claiming my card was saved on their account because, according to him, I was "probably friends with them." This is absurd since the mistake was his.
Conclusion: Unprofessional and Discriminatory Company
The company charged my card incorrectly TWICE.
The attendant lied about the payment due date.
I was disrespected and subjected to xenophobia while simply trying to fix their mistake.
I do not recommend this company to anyone.
I am now waiting for my refund and the return of the proportional amount for the days I didn't use my unit. In almost nine years living in the U.S., I have never been treated so poorly.
If you're considering renting storage, stay away from A+ Storage Junction. They make mistakes, refuse responsibility, and disrespect customers. read more
