Customer service is really great. Even if stuff happens that is beyond their control, they will fix…read moreit. Johnny was great, I I think that was his name. He is the manager there.

this facility has got to have the most incompetent people working here. i had untill nov 5 th to…read moremove my stuff from their unit. on the 31st I arrived to get one file cabinet , it was the only thing left in there . my bill was paid in full and I made the move out day 30 days prior . I was denied access at the gate . and the answering system is just that ! not an actul way to resolve a issue . like I said the 2 people that I have met working at 951 s John young parkway in kissimmee Florida should not have jobs here ! it's not a difficult task.

Is good business and they doing great job and I like it and it's best area keep up the good work…read morethe place is clean and is not dirty at all keep up the good work thump up .

By far the worse customer service ever. The girl with the red hair "supposably the manager" does…read morenot know any customer service, had a nasty attitude. Don't go here for any of there services.

I booked on a Sunday and when the office opened, I received a call where I reserved and walked me…read morethrough everything I had todo online.

I was told I would receiver a text and an email with my code to drop of my car for storage and I…read morewas never given one. they took my money and I wasn't able to park my car, i had to leave my car in a random parking lot hoping it wouldn't get towed.

John was very helpful and friendly in making sure the reservation was all set! Explained it very…read moreclearly :)

I have had a large unit with this Public Storage location since 2016. I started paying about $70.00…read morein July, 2016; but every year, their rate has gone up by a lot more than the inflation. In Feb 2024, they sent me a letter with the new rate for the year: $411.00. That's a 600% increase in eight years! Outrageous! So, I decided to check online and I found out that this same Public Storage location was offering units the same size as mine, for JUST $84.00 per month. That's almost as much as I started paying, eight years ago! Granted, the price had a 50% off, for online booking. But even without applying the 50% discount, the rate would have been $168.00, which would represent almost 300% less than the $411.00 that they were charging me, after being a customer for eight years! Moreover, I went to the office and asked to see the units they had available that were the same size as mine, and with the same conditions (indoor, AC). They had one unit just two doors down the aisle where mine was located!!! Without even thinking about it, I took it, and then we proceeded to move all our stuff from the old unit, to the new one. It took us two days to move everything, but as soon as we were done, I cancelled the old unit contract. Now we are saving $325.00 every month! One caveat, the 50% only applies to new customers; so my spouse signed the contract for the new unit, and we were good to go. I'm a reasonable person, and I understand that property taxes increase every year; but GOING FROM $70.00 to 411.00 IN SIX YEARS, IT'S SIMPLY A ROBBERY! Specially when they were offering the same unit at $84.00 to new customers, or $172.00 to existing customers! My guess is that they know people don't want to go through the hazard of moving their belongings, so they feel that, once people move in, they are "CAPTIVE CUSTOMERS", and they take advantage of that vulnerable situation, taking as much money as they can from them, while they have their stuff stacked in their property. There's no other explanation for offering the same unit to a new costumer, at a 600% lower price. And let me tell you, I DOUBT THAT THEY LOOSE MONEY AT THE $84.00 RATE!!!! So, why charging 600% more for the same space size, under the same conditions? BECAUSE THEY CAN. Because THEY KNOW PEOPLE IS NOT GOING TO MOVE OUT, ONCE THEY STORE THEIR BELONGINGS WITH THEM. So this fact informs their BUSINESS PRACTICE: "MILK THE COW" AS MUCH AS THEY CAN. Now, with all this being said, you'd be probably wondering why I rated them 2 stars, and not just 1. Here's the reason: The place is clean, conveniently located, and secure. So, if you need it for less than a year (they adjust their rates yearly), it should work fine for you. Just don't plan to stay much longer, because you're going to see a huge increase in your monthly payment, after the first year. And that only goes higher, and higher and higher, the longer you stay.

Quick sign in process. Complimentary coffee and water. Friendly staff. Clean units, many sizes…read moreavailable. No inside area but they have a very large outdoor property.

Super clean storage facility. Great staff with great attitude & very helpful. I used them on…read moreseveral occasions & have never had any issues. I highly recommend them.

Great location! Luis is the best! Super helpful and attentive! Made sure our move in was nice and…read moresmooth. Always great customer service. Wouldn't hesitate to recommend or use this location again. Thank you!

Moves are tough, but these people make the storage part easy. They have everything in order from…read morewhat you'll need to get your room quick, easy and for a very fair price! They sell products in their front office to combat the non-climate controlled conditions that are also fairly priced and readily available. Very nice people. Easy options for payment and make it easy to cancel your unit - you just need to let them know when you no longer need the storage, remove your items and remove the lock. So easy for such great peace of mind. There's also unique gate codes for entry/exit, and cameras for safety and security.