I rented a storage unit in Kissimmee at a reasonable price and my rental experience was going ok…read moreuntil I looked at my bank account automatic withdrawal and saw that Extra Space raised my rent 100.00 with no notification or confirmation that it was ok to do so and this is after a short time of renting there which I think is a very unfair procedure or business tactic which made me want to give a lower number rating but the facility is clean and secure so I thought to be fair unfortunately all good/ decent things come to a end and I now have to look for another storage unit at different place other than Extra Space being that the rent is now too high after only a couple of months

I reserved a unit online and got here and they said unit has been rented. In a literal moment out…read moreof Seinfeld, I asked if they knew how reservations work? He said that I reserved the price not the unit. In which point I could only respond with no, I don't think you do. Glad they showed their true colors early.

This review reflects my direct experience as a customer at a facility operated under Reliant Real…read moreEstate Management LLC, and it raises serious concerns about the company's systemic failures in oversight, security, and customer protection. What I experienced at the Midgard Self Storage in Kissimmee was not the result of one employee or an isolated mistake. In my opinion, the issues I encountered indicate deeper problems within Reliant's corporate supervision and operational standards. Security deficiencies were not minor--they were fundamental. Gates left open, damaged access points, and a complete lack of interior hallway surveillance contradict the expectations set by the company's marketing and staff communication. Even more alarming was the fact that a staff member wrote down the lock code that I was told would be known only to me. This contradicts Reliant's claims about secure, individualized access and raises legitimate questions about how many units under their management are actually vulnerable due to internal access. I was also informed by a manager that the facility was equipped with 'hidden cameras,' which I later confirmed did not exist. This type of misinformation is not only unprofessional--it is dangerous and misleading for customers who rely on the company's representations when choosing a storage provider. After discovering missing property from my unit, I submitted photos, communication records, timestamps, and a police incident report. Despite presenting clear evidence, I received no meaningful resolution, accountability, or actionable response from management. In my opinion, the lack of corporate involvement following a serious incident reflects a breakdown in Reliant's internal processes and a concerning disregard for customer concerns. Based on my experience, Reliant Real Estate Management LLC should reevaluate its operational oversight, security protocols, staff training, and the accuracy of information provided to customers. The issues I encountered were not simply operational--they were structural. Corporate leadership needs to address these failures before more customers are affected. I am sharing this review to ensure that prospective customers, investors, and business partners understand the severity of the issues I experienced and the lack of corporate accountability that followed.

I went to Midgard in Poinciana on June 30 to take out my belongings I paid July even dough it was…read moreempty. I went back to tell them I had paid July and that it was empty. A man on a big T.V. came out and started talking saying he could help me I explain to him everything I am saying here. And that was it. Now they keep emailing me calling me texting that I owed $300 dollars. They will not stop harassing me claiming I owe them 300 dollars can you believe it. They are liars BIG HUGE LIARS

Customer service is really great. Even if stuff happens that is beyond their control, they will fix…read moreit. Johnny was great, I I think that was his name. He is the manager there.

this facility has got to have the most incompetent people working here. i had untill nov 5 th to…read moremove my stuff from their unit. on the 31st I arrived to get one file cabinet , it was the only thing left in there . my bill was paid in full and I made the move out day 30 days prior . I was denied access at the gate . and the answering system is just that ! not an actul way to resolve a issue . like I said the 2 people that I have met working at 951 s John young parkway in kissimmee Florida should not have jobs here ! it's not a difficult task.

Xavier Robby is very efficient and informative. He helped us right away as soon as we arrived the…read moreproperty. Im glad I found this place. It's budget friendly!

Original problems were solved immediately. And I have chosen the right place to store my vehiclesread more

Amazing experience! First time on property was greeted by Freddy who was extremely helpful and…read moreresourceful. 10/10

DO NOT GO HERE! Raised rent over 33%, Three months after moving in!! Scum bag business practiceread more

Customer service like chivalry is not dead…read more Moving is a hectic time. Public Storage has made the process less stressful. My husband and I decided we needed a place that held 2 "must-haves:" safety and service. We called every company within 5 miles of 85379, and the phone etiquette of Public Storage set the bar. The agent educated us of their online capabilities. The website would not only confirm the information they had provided, but there was a possibility of saving us money by booking online. Are you serious!? A business looking out for OUR bottom-line, and not gouging us for the nickels and dimes we work so hard? This was the first indication we had found a great company. Upon arrival, we walked into the end of what we only assume was a very intense situation. The assumed customer was apologizing for their actions and wishing the gentleman behind the counter a better day ahead. The two shared a fond farewell and it was on to the next customer (us). My husband believes ice is best broken with a humor-hammer, as such, he offered the gentleman behind the counter a moment to "de-escalate," and with a smile they replied in kind with humor; needing no time at all to assist us. Truly genuine service, begins and ends with the employment of great people. Jeff, the gentleman behind the counter, was as genuine as they come. He asked questions to confirm the reservation we booked online. He offered solutions to our concerns. Jeff even went above and beyond to ensure our access to the property was unhindered. He even educated us to opportunities we had not begun to concern ourselves with. This level of service not only met our service "must-have," it exceeded it. Combine this personal customer service with the options to self-service online and Public Storage has exceeded this millennial-couple's expectations. Public Storage is the bar by which we will judge all future experiences to. During our walk thru of the facility with Jeff, our safety "must-have" concerns were all addressed. The facility has limited hours of access to reduce off-hour activities. This means a Public Storage employee is always on-site during operating hours when customers are present. Public Storage has individual access codes to monitor which customers are entering the facility, and offers insurance for "acts of God" and burglary issues that are beyond either parties' control. Also, there are nearly 20-cameras monitoring and recording the activities of the premises at all-times. To say our safety "must-haves" were met is an understatement. It is nice to know that they even do lock checks. If Public Storage finds a unit with accessibility that should not, they reach out to the customer to advise of the security concern. This shows the commitment to safety and service. We feel confident Public Storage will keep our possessions safe and secure. If safety and service are pillars by which you decide whether, or not, to do business with a company, understand Public Storage Surprise is setting the bar among its competition. We recommend this company to all who ask, and to those seeking comfort through online reviews. . . We are not employed by, nor, have we been paid to write this review. We were so impressed by the level of safety and service, we were compelled to make our neighbors aware of this gem located within their very own city. Public Storage Surprise has earned a life-time customer with us. Give them an opportunity to earn your business, as well.

Sharieka is the best at customer service. I had several issues with a unit at another location and…read moreI drove to this location and she was wonderful ay helping me fix the issue. I am about to pay extra to move my stuff to this location just for her wonderful personality and customer service skills.

It was super easy finding a perfect storage size I need. And the price is great!!! I did everything…read moreonline. When I got to the building, it was very easy finding the gate and my rented spot. Everything was very well explained and the entire place is very clean. It makes me very comfortable leaving my belongings there. I highly recommend this company. Thank you!

Very clean and nice place to store your belongings. They have carts to move your items with. We…read moreleft because they raised our rent price and said that they usually raise it 2x a year.