I rented a storage unit in Kissimmee at a reasonable price and my rental experience was going ok…read moreuntil I looked at my bank account automatic withdrawal and saw that Extra Space raised my rent 100.00 with no notification or confirmation that it was ok to do so and this is after a short time of renting there which I think is a very unfair procedure or business tactic which made me want to give a lower number rating but the facility is clean and secure so I thought to be fair unfortunately all good/ decent things come to a end and I now have to look for another storage unit at different place other than Extra Space being that the rent is now too high after only a couple of months

I reserved a unit online and got here and they said unit has been rented. In a literal moment out…read moreof Seinfeld, I asked if they knew how reservations work? He said that I reserved the price not the unit. In which point I could only respond with no, I don't think you do. Glad they showed their true colors early.

Customer service like chivalry is not dead…read more Moving is a hectic time. Public Storage has made the process less stressful. My husband and I decided we needed a place that held 2 "must-haves:" safety and service. We called every company within 5 miles of 85379, and the phone etiquette of Public Storage set the bar. The agent educated us of their online capabilities. The website would not only confirm the information they had provided, but there was a possibility of saving us money by booking online. Are you serious!? A business looking out for OUR bottom-line, and not gouging us for the nickels and dimes we work so hard? This was the first indication we had found a great company. Upon arrival, we walked into the end of what we only assume was a very intense situation. The assumed customer was apologizing for their actions and wishing the gentleman behind the counter a better day ahead. The two shared a fond farewell and it was on to the next customer (us). My husband believes ice is best broken with a humor-hammer, as such, he offered the gentleman behind the counter a moment to "de-escalate," and with a smile they replied in kind with humor; needing no time at all to assist us. Truly genuine service, begins and ends with the employment of great people. Jeff, the gentleman behind the counter, was as genuine as they come. He asked questions to confirm the reservation we booked online. He offered solutions to our concerns. Jeff even went above and beyond to ensure our access to the property was unhindered. He even educated us to opportunities we had not begun to concern ourselves with. This level of service not only met our service "must-have," it exceeded it. Combine this personal customer service with the options to self-service online and Public Storage has exceeded this millennial-couple's expectations. Public Storage is the bar by which we will judge all future experiences to. During our walk thru of the facility with Jeff, our safety "must-have" concerns were all addressed. The facility has limited hours of access to reduce off-hour activities. This means a Public Storage employee is always on-site during operating hours when customers are present. Public Storage has individual access codes to monitor which customers are entering the facility, and offers insurance for "acts of God" and burglary issues that are beyond either parties' control. Also, there are nearly 20-cameras monitoring and recording the activities of the premises at all-times. To say our safety "must-haves" were met is an understatement. It is nice to know that they even do lock checks. If Public Storage finds a unit with accessibility that should not, they reach out to the customer to advise of the security concern. This shows the commitment to safety and service. We feel confident Public Storage will keep our possessions safe and secure. If safety and service are pillars by which you decide whether, or not, to do business with a company, understand Public Storage Surprise is setting the bar among its competition. We recommend this company to all who ask, and to those seeking comfort through online reviews. . . We are not employed by, nor, have we been paid to write this review. We were so impressed by the level of safety and service, we were compelled to make our neighbors aware of this gem located within their very own city. Public Storage Surprise has earned a life-time customer with us. Give them an opportunity to earn your business, as well.

Sharieka is the best at customer service. I had several issues with a unit at another location and…read moreI drove to this location and she was wonderful ay helping me fix the issue. I am about to pay extra to move my stuff to this location just for her wonderful personality and customer service skills.

Great location! Luis is the best! Super helpful and attentive! Made sure our move in was nice and…read moresmooth. Always great customer service. Wouldn't hesitate to recommend or use this location again. Thank you!

Moves are tough, but these people make the storage part easy. They have everything in order from…read morewhat you'll need to get your room quick, easy and for a very fair price! They sell products in their front office to combat the non-climate controlled conditions that are also fairly priced and readily available. Very nice people. Easy options for payment and make it easy to cancel your unit - you just need to let them know when you no longer need the storage, remove your items and remove the lock. So easy for such great peace of mind. There's also unique gate codes for entry/exit, and cameras for safety and security.

Andrea was so helpful to me today answering all my questions and giving me instructions on how to…read moreuse my unit moving forward. She helped me transfer my old unit to a new one and point me out on how to contact my insurance due to damaged items. Could not be more happier even though i lost a few things, she made the process easier on me. God bless her

Service was quick and easy, was very helpful and even provided a visual because sizing got…read moreconfusing. Went step by step through the process to ensure we understood what we were signing. 10/10.

I visited this place because I was purchasing a fridge from someone that kept it in storage here…read more There's very easy access at the drive through. Everything is secure and very clean. There's elevators.

Clean, secure and safe but they love to increase the monthly rate frequently. I was paying over…read morethree times the rate the charge on their website. They never disclose that their advertised rate is a "promotional" rate for a limited time. They refuse to match their own advertised rate once you move in. You have to move out of the unit and then the advertised rate is only for "new customers." Skip this place and go somewhere that values their customers and doesn't intentionally try to trap them.

this facility has got to have the most incompetent people working here. i had untill nov 5 th to…read moremove my stuff from their unit. on the 31st I arrived to get one file cabinet , it was the only thing left in there . my bill was paid in full and I made the move out day 30 days prior . I was denied access at the gate . and the answering system is just that ! not an actul way to resolve a issue . like I said the 2 people that I have met working at 951 s John young parkway in kissimmee Florida should not have jobs here ! it's not a difficult task.

Great Service Very Convenient and great for Storage highly recommended.Respectful and privacyread more

Everything about reserving my storage unit was super easy and convenient. From the costumer service…read moreprofessionalism to the ease of the transaction, every experience was pleasant. The email I received regarding the instructions of how to access my storage unit were simple and easy to understand. The storage was ready and clean ready for my occupancy date. I Definitely highly recommend this place business!

Another great experience!!! I have been a customer for several months already and this time need to…read moremake a trader and Ray (once again) made so easy for me, he took care of everything possible to make it so simply. Thank you Very much !!!! Customer care like that make it so easy to keep doing business with you...