I gave them a 4 because my boyfriend used to rent from them before and he was using a bank card and the lady up front was very professional and pleasant but she said that some trucks were stolen from her and he needed a credit card which at that point he didn't have. so we had to rent some where else.Not sure now how they are situated now but that was a few years ago. read more

Getting in contact with this place to make a payment is beyond frustrating. It goes to their call center. The call center then sends instant messages to them to make call backs but they refuse to return the calls. They are consistently making accounting errors and hold you responsible for them. Let's see if the district manager helps any! Don't get fooled by the introductory pricing since it never states anywhere when it goes in effect. I never received it. The facility itself is ok but since I've been there the lights in the place flicker worst then any scene in a horror movie. There are supposedly two people on site but they are never there. I had better service with a one person operation in a larger facility. It's a shame that a large corporation does not respond to the needs of the customers. I seriously hope anyone interested in obtaining a storage unit reconsiders this place and look for one that's more customer service oriented. It's not a place that is for you unless you want to be overlooked and treated like garbage. read more

We loved our storage experience with this location. The staff was very friendly, the location was exactly what we needed it to be, we asked to change lockers and there was no problem doing it. Our only problem was that the gate usually wasn't locked outside of office hours, we would have preferred for the gate to be locked. We will come back next year for sure. read more

We arrived at this storage facility and it was a very good service The ladies that worked at this place were very helpful and had great customer service. Michelle lit up the place and went above and beyond her duties I recommend this place if you need good service. read more

The staff is fantastic very helpful and courteous. Great service and facility very neat and clean.

DO NOT USE THEIR UHAUL SERVICE UNLESS YOU ARE A WALK IN TO THEIR LOCATION. THEY WILL RENT OUT A UHAUL EVEN IF IT IS ALREADY RENTED. This last uHaul experience in April of 2016 was horrendous! I called the 1-800 uhaul phone number and they booked me at their Personal Mini Storage rental pickup location. It was farther than I would liked to travel, but the agent stated it is the closest location to me with a uHaul available. The pick-up was scheduled for 11:00am because that was the earliest time available. At 10:30am my husband and I head out to pick up the uHaul. We pull up the email that uHaul sent me, it DOES NOT have an address but it says Personal Mini Storage Vine. We enter it in google maps, which by default takes us to the nearest business with this name. This was a mistake because it took me to the Personal Mini Storage on Dyer. We arrive at 11:00am and the location is still closed. We waited a couple of minutes until they opened. I provide the clerk with my information and she tells me that I do not have a reservation. I show her the email and she was able to pull up my reservation, but it is for the Personal Mini Storage on Vine not Dyer. Ok, no big deal, I ask her if I can move my reservation to her location since I was already there or if I should go to the other location. She informs me that she can help me and I can reserve the uhaul with her. Great! So at this point it is 11:30am and I am on my way with the uhaul. Not even 10 min after being on the road I decide to turn around because I can't control the uhaul. It keeps veering to the right, like it may need an alignment. I do not want to risk continuing with the uhaul because it looked like it was going to rain and I didn't want to drive with a truck that I do not feel comfortable driving. I turn around and go back to the location. I inform the clerk of the problem. At this point they had already reserved the other uhaul they had available, therefore she cannot provide me another uHaul. She also seemed not to believe me when I told her the uhaul was likely in need of an alignment and said "no one else has reported any problems". So she took the keys and did not offer any other help. Fine, I decide to call the 1-800 number again so they can help me locate another uhaul, they transfer me to the regional offices. The agent there, Rebecca, was very helpful. She see's my original reservation, for the Personal Mini Storage on Vine that was a little further out, and goes in the system and reactivates it. She sent me a text at exactly 12:04pm with the confirmation. Mind you that this is reactivating the ORIGINAL reservation I had at this location for 11:00am. When I get to Personal Mini Storage, at 12:15pm, they were in the middle of renting the uHaul to someone that had walked in off the street. The clerk looked at me and said that the office had double booked the uhaul. This was a blatant LIE. The uhaul was originally rented out to me, then it got released, and Rebecca at the regional office saw that it was open and booked it to me AGAIN. The clerk had overrided the reservation and gave it to someone that walked in. How can you do that? Uhal had a damaged unit and it needed to be replaced with a new one. Instead of taking care of the customer that had originally made the reservation, they gave the truck to someone else. This was not my fault, it was their fault. If they rented out a truck that was not working properly then it was their responsibility to find a truck in the closest vicinity and provide it to the customer. They already had my credit card information. What ended up happening is that I had to call the 1-800 number AGAIN since none of these locations help each other, and they had to find another location, which was all the way in Saint Cloud! I was not on my way with the uHaul to move until 1:30pm that afternoon. It took 1.5 hours, and driving all around town, to finally get a properly working uhaul. From now on I am going to look at Penske or Budget trucks to rent instead of uhaul. I do not feel appreciated as a customer at all. read more

GREAT! Wonderful person id recommend her to any and everyone who needs a storage. Very friendly and nice whenever we go. The place in general is a great area, there is also a police station right behind it, great security. read more

Good people, easily accessible, my storage unit was never blocked or not accessible for the 2 years that I was there. Clean, safe, secure, and the owners seem to keep a good eye on the place. read more